Punk Case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The case they sent me was even worse then the original the entire frame is bent and it looks like someone intensively scratched the screen as there are very deep scratchesI have attached photos to show what the case looked like upon receipt In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They require me to pay for shipping I inquired to the company about the quality of the case prior to buying and was lied to I am not spending anymore money for another faulty product that is going to break and I'll have to continue sending back and paying for shippingI want them to pay for shipping and issue me a refund for what I spent on the case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologized in the email for the inconvenience causedUnfortunately once product leaves our warehouse, we have no control over how is it handled in transit against damaged It looks like the package got damaged in transit so we shipped out a replacement case at no additional chargeNo returns were made for the replacement and customer was offered a second replacement at no additional cost

hello, we are sorry to hear that you are not happy with our productplease keep in mind that we have lifetime warranty exchange policy if the case arrived defectiveIf you wish to return the case for an exchange or a refund, please ship the case and all of its contents back to the address belowwe will need original receipt which include the order # or a note with your original order # and instructions for the reason of returnonce the product is received, we will issue a refund Please note after days, store credit applied only [redacted] attn: online returns warehouse original order # ______________ [redacted] Tell us why here

Hello,This order was shippedWe have issued a refund, please have the package refused or returned once received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] This is the product that I ordered Attached is the packaging slip along with the actual packaging of the product received As you can see, I did not receive the product in the color that I ordered I am requesting to receive the product I ordered in the color I ordered I dispute being required to pay shipping to return a product that was wrongly shipped by the company in order to receive what was actually ordered Again, I request that the correct product be shipped, along with a shipping label so that the wrongly shipped product can be returned to them

Hello, We are sorry to hear that you have not received your case *** tracking [redacted] shows it was deliveredWe advise you to contact *** as well as your local authorities if necessary in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentThank you for your understanding

Hello, Please be advised that the product was delivered to the customer on August [redacted] and the order was shipped on August ***We tried to explain that [redacted] does not always update their website periodically This order was not an expedited shipmentIt normally takes 5-business days for standard shipping and [redacted] sometimes has delays in getting the products deliveredPlease refer to the tracking information below and prove that the item which we charged [redacted] has been delivered on August ***Please remove the complaint and that chargebackTracking Number: [redacted] Tracking™ [redacted] ***

Hello,Our sincere apologies for any inconveniences causedWe try to provide the best possible service.Please email us at [redacted] - your order number and photos of the damages and we will ship you a brand new case.Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When telling a customer you will refund them full amount then the next day saying oh sorry our company making money is more important then the customers satisfaction then I believe something is really wacked in that businesses ethicsAlso believe me if this is not resolved in the sense of as first stated by [redacted] customer sermine saying we will refund you 100% then the reviews will be out there for both [redacted] and Revdex.com THanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The products he sent were not as advertisedThey took a week to arrive, when I paid extra for rush shippingThe seller offered to send new casesI don't want any more cases, as the first ones were not what I paid for- why would I want more?? Now, he wants me to pay to return the items that weren't what I ordered to begin withAlso, he claims that the shipping error is the fault of ***, but says he is too busy to contact them to fix the issueI called ***- they say that they will gladly cover what the seller paid for rush shippingBut, the seller must call in order to get this refund, if he believes it is their faultI can do nothing, as he is the sellerI refuse to pay to ship back unacceptable and used items falsely advertised as new at my own expenseI also refuse to just accept the $extra fee I paid for rush shipping as a loss simply because the seller refuses to trouble himself by contacting ***Seller's website clearly claims that there is a satisfaction guaranteeI am not satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,Customer ordered a case off ***In order to process a return, customer needs to obtain a return authorization from *** in order to ship back the product, which they never didCustomer never provided order information and we had very hard time locating the order as it was purchased
under the "husband" who's name was never given.We never achieved a tracking information with which customer shipped back the casesPlease contact us through *** with a return authorization number so we can process the refund. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Regarding Order #***-Customer receieved a Galaxy scase which included the TG screen protectorThe case is not defective but customer complained that the TG screen protector was too narrow.We advised that the batch of cases which came had a narrow screen protectors and second batch which we
receieved few weeks ago comes with a new screen protectors which fit just fine.Customer may contact us back at *** for a replacement request and we will gladly exchange it for her.Customer was also offered a partial discount for the narrow screen protector but preferred to wait for the new batch

Hello, Your package is transferred to your local post office for final deliveryYour cases should be delivered early next week.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have messaged customer service times about the issue and their onky response was have you contacted the post office, which I have, because it's been delivered, which it hasn't, and now I complain to the Revdex.com and I get an actual response through a third party, that is unacceptable customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
I ordered a water proof phone case, and it became scratched almost immediately to the point it had tiny holesI was told I could email pictures, so I did, and paid shipping for a new case, though the warranty didn't say I had to pay shippingI contacted them several times and they kept asking for information I already providedThe phone never came and the trial period expiredThey said I needed to physically mail it, more shipping expensesI shipped it and the phone case still hasn't come. I want a refund for the phone, the shipping paid on the initial purchase, and the shipping I paid for a replacement I never received
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Sincerely,
*** ***