Punk Case

Review: I ordered 2 brand new cases for Samsung Galaxy S5 phones. I paid an extra $15 for expedited 2 day shipping. The cases took a week from ship date to arrive, indicaring that seller charged me for expedited shipping but didn't actually use this. The cases that arrived were not in manufacturer packaging and seemed refurbished. Additionally, the cases did not fit my phone. When I researched the case manufacturer, the cases that I received didn't seem to match what was indicated on the manufacturer's website. I contacted the seller about the shipping issue before the cases even arrived. He claimed that [redacted] was to blame and that he would do nothing to remedy the problem because he, "didn't want to waste the time contacting [redacted]" and then thanked me for "understanding". After the cases finally did arrive, I contacted the seller again to complain about the poor quality of the product and to seek a full refund. He told me that he would send me 2 more cases. I explained that I wasn't interested and simply wanted a full refund. He said that if I returned the cases at my expense, he would refund the charges for the cases, but not reimburse the expedited shipping charge. I told him that he owed me a complete refund, as I paid $15 for 2 day shipping and he took this money but didn't ship expedited. I also said that I wouldn't pay to return product that was not as advertised. He belittled me and told me to deal with it.Desired Settlement: I want my entire purchase refunded: cost of both cases and the $15 expedited shipping charge that I paid that the seller chose to keep but not pay for. I will return the product back to the seller at his expense, not mine.

Business

Response:

hi, I have offered [redacted] 2 extra cases free of charge and free shipping, since he mentioned he had issues with installation. He refused to accept it. I told him he as soon as we receive our product back we will refund him the cost of the products immediately. He insisted for a refund including the rush shipping cost he ordered and for us to pay for the shipping cost of the products back to us. this is the tracking information of the priority mail that was shipped by [redacted], as you can see we have shipped it by priority mail, as he ordered. we will gladly refund for the cases as it is our company rules, we try to satisfy all our customer, but I do not see how we are reliable for shipping cost, especially the return shipping costs he wants us to pay for? thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The products he sent were not as advertised. They took a week to arrive, when I paid extra for rush shipping. The seller offered to send 2 new cases. I don't want any more cases, as the first ones were not what I paid for- why would I want more?? Now, he wants me to pay to return the items that weren't what I ordered to begin with. Also, he claims that the shipping error is the fault of [redacted], but says he is too busy to contact them to fix the issue. I called [redacted]- they say that they will gladly cover what the seller paid for rush shipping. But, the seller must call in order to get this refund, if he believes it is their fault. I can do nothing, as he is the seller. I refuse to pay to ship back unacceptable and used items falsely advertised as new at my own expense. I also refuse to just accept the $15 extra fee I paid for rush shipping as a loss simply because the seller refuses to trouble himself by contacting [redacted]. Seller's website clearly claims that there is a satisfaction guarantee. I am not satisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded the client fully with him returning the goods at all, also retuned the price he paid for shipping. because of people like him [redacted] Businesses suffer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,