Punk Case

We are working on having the replacement case shipped by the end of this wee.A email will be sent once the cases ship.

Hello,
Our sincere apologies for any inconveniences caused. We try to provide the best possible service.
Please email us at [redacted]- your order number and photos of the damages and we will ship you a brand new case.
Thank You

Hello,  We are sorry to hear that you have not received your case ...⇄ shows it was delivered. We advise you to contact [redacted] as...

well as your local authorities if necessary in order to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incident.. Thank you for your understanding.

Thank you for providing the tracking information for the return.
A refund has been issued back to your Paypal account.
Our apologies for any inconveniences encountered and miscommunication on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 I have not received a refund. I can prove this by showing my bank statements if needed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, As per the [redacted] tracking [redacted] package was delivered on Friday 4/*/2016 to the customer. We issued a refund of $10.00 for the inconveniences caused for the delay in shipment as per customer's approval. As when the package was shipped, we requested an extra day from the...

customer since the [redacted] postal services do not update the tracking number on the website right away. We are willing to accept the return of the product and issue a full refund if the customer no longer wants to keep the item purchased. As the product was shipped and delivered to the customer the fair thing would be for us to get paid for what we sold and that is what was addressed to the customer. Please note package was shipped on Monday and delivered on Friday, which is standard shipping of 3-5 business days. Thank You Punkcase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 The case they sent me was even worse then the original the entire frame is bent and it looks like someone intensively scratched the screen as there are 2 very deep scratches. I have attached photos to show what the case looked like upon receipt 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have received a refund for the amount I requested.  My complaint has been resolved.
Sincerely,
[redacted]

We will have a replacement shipped on Monday.
Customer will be notified of the tracking number once it ships.

Thank you for providing the tracking information for the return.A refund has been issued back to your Paypal account.Our apologies for any inconveniences encountered and miscommunication on our end.

We apologized in the email for the inconvenience caused. Unfortunately once product leaves our warehouse, we have no control over how is it handled in transit against damaged. 
It looks like the package got damaged in transit so we shipped out a replacement case at no additional charge.
No returns were made for the replacement and customer was offered a second replacement at no additional cost.

A full refund has been issued- $1.99 for the shipping has been refunded.Thank you

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the tracking number as well as some further information:
The signature tracking number was [redacted] and it was accepted at your address on August * and was signed for by [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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#9e4a2f; -webkit-text-stroke: #9e4a2f} span.s1 {font-kerning: none} span.s2 {text-decoration: underline ; font-kerning: none} hello,we are sorry to hear that you are not happy with our product. please keep in mind that we have lifetime warranty exchange policy if the case arrived defective. If you wish to return the case for an exchange or a refund, please ship the case and all of its contents back to the address below. we will need original receipt which include the order # or a note with your original order # and instructions for the reason of return. once the product is received, we will issue a refund.  Please note after 30 days, store credit applied only. [redacted]attn: online returns warehouseoriginal order # ______________[redacted].Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello, As per the [redacted] tracking [redacted] package was delivered on Friday 4/*/2016 to the customer. We issued a refund of $10.00 for the inconveniences caused for the delay in...

shipment as per customer's approval. As when the package was shipped, we requested an extra day from the customer since the [redacted] postal services do not update the tracking number on the website right away. We are willing to accept the return of the product and issue a full refund if the customer no longer wants to keep the item purchased. As the product was shipped and delivered to the customer the fair thing would be for us to get paid for what we sold and that is what was addressed to the customer. Please note package was shipped on Monday and delivered on Friday, which is standard shipping of 3-5 business days. Thank You Punkcase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved 
The case has several negative reviews on [redacted] regarding the issue. When I questioned the company about the reviews I read, they assured me that it was something their customers have not complained about and it was one of their most popular cases.  I took their word for it thinking the reviews on [redacted] might be false, and ordered the case. 38 days after receiving the $40 case and paying for shipping,  it broke in the exact same manner I was assured it wouldn't.  After already being lied to by the company, I am not spending any more money to ship them the broken case.  I feel they should pay for shipping. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will make the contact to the vendor again as they request.  AT this time the matter is have not been resolved.
Sincerely,
[redacted]

Hello,Our sincere apologies for any inconveniences caused. We try to provide the best possible service.Please email us at [redacted]- your order number and photos of the damages and we will ship you a brand new case.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When telling a customer you will refund them full amount then the next day saying oh sorry our company making money is more important then the customers satisfaction then I believe something is really wacked in that businesses ethics. Also believe me if this is not resolved in the sense of as first stated by [redacted] customer sermine saying we will refund you 100% then the reviews will be out there for both [redacted] and Revdex.com.  THanks [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]