Purity Products

Review: They advertised on TV about getting a free bottle of Omega-3 and all I had to do was pay shipping. I told them right then I was not going to order anything else ever. They said don't worry this is all you will have to pay. The on May [redacted] 2014 the day I get my Social Security check they stole $149.85 out of my checking account. I called them and told them to put it back and they just laughed at me and said NO they would not give me back my bill money. I don't have the money now to pay my gas bill and will get it turned off because they stole my money.Desired Settlement: Give me my money back they stole.

Business

Response:

May *, 2014

Complaint ID: [redacted]

Dear Mediator,

I regret that [redacted]’ experience with Purity Products was not a positive one. Mrs. Davis is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $49.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for KRILL OMEGA-3 SUPER FORMULA when she placed the free bottle order. [redacted] called the same day the order was processed, which was a Saturday and the warehouse was closed; on Monday, the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled & fully credited. The Super Saver program has been canceled.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Yes, I did get my money returned that was illegally taken from my checking account. I did not ever agree to them taking money from my checking account except for the shipping fee for the free bottle.

I would never have gotten my money back if it had not of been for the Revdex.com and me writing a complaint to the Attorney Generals office. As far as I am concerned I will always think of Puritan as a scam company that has cheated a lot of people out of their money.

Review: I wrote them a letter AND called them on the phone requesting that they STOP all future shipments of their product until such time that I should call or write and order more product. This was a few months ago. Yesterday I find on my doorstep another box of their product, which I DO NOT WANT! I am going to take the box back to the post office, unopened, and refuse delivery. I have no intention of PAYING to send this box back to them.Desired Settlement: I demand that they STOP shipping product to me and that they refund the payment which they extracted from my credit card for this last unwanted shipment.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

We truly appreciate [redacted]’s patronage; she has been on the super saver program since September 2013. Our call logs record shows [redacted] contacted our Customer Care center on 6/**/14 and ordered a free bottle of our H.A Joint Formula with the Super Saver option; she also activated the other products she had on the super saver program; she requested that all bottles ship together. Since then there has not been any additional contact made, hence the order shipped as scheduled. As per our Refund Policy, [redacted] may return the order for a full refund. Upon receipt of order, a full refund will be issued; the super saver program has been canceled. Please use return authorization #[redacted].

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at [redacted] to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: Company advertised a free bottle of their vitamins. Consumer just pays $4.95 s&h. I ordered the free product and provided my credit card for the $4.95 charge.

4 weeks later I received a box from this company with three more bottles of vitamins and an invoice showing they had charged my credit card $125. I did not order these additional bottles and did not authorize them to send them or charge my card. Upon calling the company, they offered to refund my card if I would pay to ship the product back.

They said that by accepting their offer of a free bottle I was agreeing to be enrolled in a program that automatically sent me products and charged me for them. I saw no such information when I was placing the order for the free product. They claim that there was some fine print on their website warning me that I was signing up for this program. This is an absolutely deceptive and dishonest practice. I would be happy to return the product that they chose to send to me, if they will provide a shipping label. I don't feel that I should be penalized and forced to pay to return product that I did not want.Desired Settlement: I would like them to refund my credit card for the entire amount they charged me - $124.80 and provide me with a shipping label to return these bottles of pills.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted]’ is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] ordered via the web and agreed to the Super Saver program for the H.A. JOINT FORMULA when she placed the order. The offer is as follows:

Review: I was informed that under a certain program the charge would only be 59.92. The deduction from bank account was 119.85 ,which is double and not agreed to. The initial telephone call back in June was to cancel completely. Even with the lack of my response the charge to my account was doubled from 59.92 to 119.92. This issue I tried to resolve before utilizing Revdex.com services was not given a leeway to what is on file back in June.I do not have this product and had desired to discontinue before shipment,yet I also was double charged for, what was not agreed to.Desired Settlement: because of the inappropriate double charge , a quicker resolve . The company would not accept .

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 27% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for the Plan 200 Formula when he placed the free bottle order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. As a courtesy to [redacted], Purity Products has credited $59.92 upfront, and the remaining balance to be credited upon returned of the order. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,,What they had not informed the Revdex.com on, is the charge that was applied to me for 119.84. The recorded conversation in June was only supposed to be for the "super saver' program ,which is 59.92. I had that as a dispute . I was overcharged ,yet I have been given the 59.92 credit back and am still waiting for the remainder of reimbursement. Back in June the "super saver program , when applied, would only be 59.92. I was automatically debited for 119.84 which is on file in their system.Even if I were agreeing to the super saver program(59.92) a double charge transpired and I am possibly not the only one who may encounter a double charge.

Sincerely,

Business

Response:

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored the call and confirm [redacted] agreed to the Super Saver program for 3 bottles every 3 months at $39.95 each for $119.85 total.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Once again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: WE ORDERED PURITY PRODUCTS BUT ASK THEM TO SEND TO OUR WINTER ADDRESS BUT IT CAME TO THIS HOME ADDRESS WHERE IT WAS LEFT ON DOOR STEP IN THE FREEZING TEMP PLUS COULD NOT USE IT, THEN ANOTHER SHIPMENT CAME AGAIN LEFT ON THE STEP AT OUR HOME WHILE WE ARE STILL DOWN SOUTH. WE COMPLAINED TO THEM TOLD THEM TO SEND TO TEXAS ADDRESS BUT 2 SHIPMENTS WERE SENT TO HOME ADDRESS. NOW WE HAVE 6 MONTH SUPPLY AND THEY WANT TO SEND MORE IN JULY. THEY HAVE OUR CREDIT CARD AND IT SEEMS THEY REFUSE TO LISTEN TO OUR REQUEST. WE WOULD LIKE TO HAVE PRODUCT COME " AS NEEDED"

NOT AUTOMATIC BUT THEY DON'T WANT TO DO THAT.Desired Settlement: WANT THE PRODUCT TO BE AVAILABLE ON "AS NEEDED" BASIS RATHER THAN AUTOMATIC SHIPPING

Business

Response:

Dear [redacted],

I regret that [redacted]s’ experience with Purity Products was not a positive one. [redacted]s are valuable customers and their satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

As per [redacted]s request, the Super Saver program has been canceled.

Thank you for bringing [redacted]s’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Took one of their "free sample" offers. Today, decided the product did not do anything for us. Went to cancel. since the product was for her. Called to cancel their autoship. They had already shipped the first one. They would not cancel without talking to my wife, who was not available. They would not try to do any account validation even though realistically all they had was a credit card and an address - not like they had a lot of security as it was. I told them I would dispute any charges to the credit card, which I have done. They made no attempts to see if the product worked for us prior to shipping more (I'm not sure how long we had to trial - they gave us a 30-day bottle, so I assumed 30 days, but it now looks like it was only 19 days), and not allowing cancellation on their website is a totally bogus pressure tactic. Anybody who can log onto the website can get new product mailed to us, but they won't honor that same ability over the phone....

Had put the login under my wife's name,[redacted] - but the email address should have been enough [redacted] - which is the login to the account is unique.Desired Settlement: Just want to get my money back (will probably happen with the credit card dispute), give them a black eye, and warn others about the tactics of this company that supposed values "customer care".

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They got back to us today and cancelled the recurring order and are refunding the outstanding shipped product when we return it.

Sincerely,

Called this company in August to cancel as we were moving. Company stated that was fine and they would call in 6 months to see if we wanted to re-instate shipments. Now, found a random charge for $264 taken from checking account.

Review: I placed a free trail order and called back to cancel within time frame but they dont let you cancel over the phone. So they charged my account and sent mote product. I called and called and you can only place orders online not cancel. They also refuse returns without authorization but wont give you authorization!!! I sent an email asking them to stop sending the product and give me an authorization to return items. They cancelled shipments but sent no authorization.Desired Settlement: I am requesting a refund for all unused unopened product since I have been trying to return well within return period.

Business

Response:

March ** 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

On 8/**/15, [redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $44.95 each (25% off retail), and 3 bottle of B-12 Energy BerryMelts at $17.95 each, every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.

[redacted] agreed to the Super Saver program for Certified Organic Juice Cleanse and B-12 when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further, she agreed.

[redacted] contacted Purity Products via email (enclosed) on 1/**/16, and an email response was sent 1/**/16 which provided her with a RA# to return her last order, dated 12/**/15. Any orders received prior to December 2015 do not qualify for any refund as per our Refund Policy. Unfortunately, [redacted] has not returned the order, which she was provided an RA#, therefore refund has not been issued; she has until 3/**/16 to return it to still qualify for refund.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

HOW can a company have 152 COMPLAINTS & have an A+ rating????? Revdex.com ... WE should not trust your business evaluation because it doesn't exist!

I ordered a 30 free trail of Purity Products offered over the radio. It came 2 months later & then they charged me $185 for the next shipment 2 weeks later. It took me 30 minutes over the phone to clear it up. They kept offering a discount or alternative & told me I could not cancel. When I finally said I will notify my credit card that your company is not authorized to charge my account they put me on hold again & finally gave me an authorization number. Worst customer care. They should change the name to customer scare!

The company acts very nice, gives you a free order than it's bait n switch! Once they get your order it's almost impossible to cancel. They use very aggressive sales tactics and almost refuse to cancel your order. The FREE website won't let you remove your credit card info, and the customer service will promise you the world to get you to stay on auto-ship. I called again to cancel and I was on hold for 35 minutes. I then asked to speak to a supervisor and got the run-a-round. Never do business with these people, ever!

I too responded to try a free HA Joint formula and paid just shippg. I m satisfied enough to try multi liquid, juice cleanse, krill & calcium. Products are proving to be helpful enough for me to be in my 3rd month order. I must say SUPERSAVER 50% off makes it worthwhile. I am glad conversations are recorded because no matter who's correct, it's verifiable what was said. I now understand better than I did at first how the system works. What I know is, the product is feel better than drugstore brands. Thanks

Review: on Dec[redacted] 2014 I ordered (1) Organic Juice Cleanse from Purity Products I paid $6.95 for it from my checking account. I recieved that order.

On January **, 2015 Purity Products debited my bank account for $141.80 for more of their products in which I did not order nor authorize. On January [redacted] I contacted Purity Products (by Phone call) and asked them to cancel that order and refund my $141.80 back to my account. I did not recieve their products. they did cancel the order. On February [redacted] I was told by a customer service superviser, named "[redacted]" that their company had transfered the $141.80 back to my account on February [redacted]. As of today Feb. **, 2015 my bank agent searched their records of my account and did not find any transfer of funds from Purity Products.Desired Settlement: I desire a refund into my checking account in the amount of $141.80 plus $29.00 insuficent funds fee charged.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $44.95 each (25% off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.

[redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further. [redacted] called our Customer Care Department the day the order processed, fortunately, the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled; since this was a check by phone transaction, it takes longer to go thru, however, the order was fully credited on 2/**/15. The Super Saver program has been canceled.

Transaction ID Timestamp Transaction Type Amount

[redacted] Feb **, 2015 10:14:33 AM Credit 141.80 USD

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I have 2 issues with this company -

1) the product is a sham - totally worthless and totally ineffective in every way ..NOT WHAT WAS PROMISED - this is a complete scam playing on peoples emotions and physical challenges - above all this is my #1 issue. This product is a total joke and a total 100% WASTE OF $$$$!

2) I was a WHOLE 4 days past the expiration period of getting a refund - I explained I had a massive surgery in late April - (havent even went back to work yet), etc...and of course was denied a refund...I do understand rules are rules and technically they can so no - and of course they did despite the FACT I DID NOT understand I was going to get changed a 3 month supply of that crap....Desired Settlement: Ideally a total refund!! I will willingly SHIP ALL 3 bottles of this garbage back. I realize do the fact I have been out of it from the surgery for over a month this company can say "too bad"

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for the H.A. Joint Formula when he placed the free bottle order. The Super Saver information was included with the free bottle, providing all the details. [redacted] never called to canceled, until three months after the first Super Saver order was delivered.

While we do have a great 60 day - money back guarantee, [redacted] had the product for more than 60 days, and so in accordance with Good Manufacturing Practices, we are unable to accept this product back. As a customer, I am sure you will appreciate our steadfast commitment to carrying only the freshest products.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Direct ###-###-####

Fax ###-###-####

Review: I requested a free bottle of vitamins from Purity Products on March *, 2014. I received the product on March **, 2014. Today, March **, Purity Products took $124.80 from my account without authorization to send me 3 bottles of a product that I've not even had time to test out. I am supposed to have two weeks to cancel, which I have not had. In addition, the unauthorized shipment has overdrawn my account and cost me an additional $37.00.Desired Settlement: I want $124.80 returned to my account immediately and if not done today 3/**/2014 and if not completed today, I want $161.80 returned to my account which includes the overdraft fee.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for Co-Q Daily Melt with Resveratrol when she placed the free bottle order. [redacted] Called the same day the order was processed; the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled & credited. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Direct ###-###-####

Fax ###-###-####

Review: We wished to cancel a standing order of the product, which is mailed automatically every 3 months. Calling the company resulted in a message saying the "hold time" was approximately 5 minutes. I next tried the website, only to discover there was no way (even with all our account info and #'s) to get into the website without ordering more product. At this point I emailed the "customer contact" site. Soon I rec'd a "canned" email saying they had rec'd my email and would respond withing 48 hours. AND that cancelations could only be done via telephone. So I got back on the phone, called, and was eventually told by the customer service rep that I could not cancel the order since my husband, [redacted] had originally placed it. I explained that becuase of his job, my husband was unable to be waiting on hold for such long periods of time. Still no luck.Desired Settlement: Written noticification of cancelation of order.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Purity Products requires direct authorization from the account holder for any changes to be made, to ensure the safest and most secure shopping experience. Our records indicate [redacted] (account holder is [redacted]) called our Customer Care department; the Super Saver program was canceled on 2/**/14, as a courtesy.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: Company shipped goods we did not order and billed our credit card with out authorization.Desired Settlement: Credit my bank charge card, I refused the package shipped. This is the second time I have had to request a credit. They gave me a cancellation number, but I have not received credit. The charge was $61.80 and cancellation #[redacted]

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] has returned the order and a full refund has been issued. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

Review: They make you jump through too many hoops to get off their automatic payment plan.Desired Settlement: Let customers cancel their automatic orders without having to call in and go through a customer service hot-potatoe pass-around.

Business

Response:

June 28, 2013

Complaint ID: [redacted]

Dear Mediator,

I regret that Mr. [redacted]’ experience with Purity Products was not a positive one. Mr. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

As per Mr. [redacted]’ request, the Super Saver program has been canceled.

Thank you for bringing Mr. [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted]Credit Manager

[redacted]Fax [redacted]E-mail: [redacted]

www.purityproducts.com

Review: The company sent an order to our home which we do not want. We called and obtained a return authorization number and returned the order we were mailed with the return authorization number written on the box as instructed.

Purity products received our return on Thursday, July [redacted] per the tracking information that we have provided. The package was received over 10 days ago and we are still to receive our 150 + dollars.Desired Settlement: Refund us for our returned product.

Business

Response:

[redacted] Complaint ID: [redacted] Dear Mediator, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. We regret the retuned package did not reach the intended destination of Purity Products. As per return tracking information provided, Purity Products has successfully processed a credit to [redacted]’s account for the full amount of $163.65 on June **, 2015. Please see a copy of credit voucher below. [redacted] We thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health,

Review: Many months ago I placed an order with Purity Products for H.A. Joint Formula. I no longer desired to receive the product because it did not work for me. However I was still billed for a product I didn't receive. When I called Purity Products I was told I could order more but not cancel. The representative then told me they tried to charge my account several times. When I further looked into the matter I saw Purity Products charged my card EIGHT TIMES!!!! All for different amounts!!! Not even the original amount of the one product. Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date:[redacted]

Amount: $4.95

Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date:[redacted]

Amount: $4.95

Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date[redacted]

Amount: $29.95

Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date:[redacted]

Amount: $29.95

Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date:[redacted]

Amount: $4.95

Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date:[redacted]

Amount: $4.95

Credit Card

Card Types:[redacted]

Card Number[redacted] Exp Date:[redacted]

Amount: $4.95

Credit Card

Card Types:[redacted]

Card Number:[redacted]

Exp Date:[redacted]

Amount: $4.95

This was all for one product.Desired Settlement: I would like a refund for this product I did not order. Also I would like the charges to be looked into.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our phone records indicate [redacted] called our Customer Care department on 8/**/14 to cancel the Super Saver program. Our [redacted] offered a discount and to delay the next order and [redacted] agreed to remain on the Super Saver program with the next shipment set for 9/**/14; on this date, the order processed and shipped as agreed. [redacted] called again on 2/**/15, the same date her next order processed; fortunately, the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled & fully credited $29.95, the amount charged. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to Purity Products response my credit card was refunded $29.95. I called my credit card company at 6:32pm (2/**/15) to ensure this matter was fully resolved. According to the company there was no movement on Purity Products end and they had no attempted to refund the $29.95.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Banking transactions could take up to 10 business days to complete, thus [redacted] will need to wait until 2/**/15 to allow the credit to post to her account.