Purity Products

Review: I requested a refund of a Super Saver delivery that according to the company was delivered to my home on 12/**/13 and that their refund policy is within 60 days. I requested that an exception be made when I spoke to a [redacted] at x[redacted], as I had Gastric Bypass surgery many years ago and recently found out that my body is not able to absorb this product or any other for that matter.

I had religiously taken these and now that I found out I am not benefiting from them, Purity Products will not accept a return, 72 days after delivery. I find this policy very unflexible and [redacted] the [redacted] has no real authority if he cannot hear a persons situation, one who liked the products but now has no desire to look at any of the other products for my family, which includes a spouse, child and 2 dogs.

[redacted] as advised me that his [redacted] does not talk to customers nor does the president of the company, so if a company is leaving their goodwill in the hands of [redacted], you all are in for a world of hurt.Desired Settlement: The I will be given an RA# so that I may return the product (I will pay for the shipping) and the entire amount be refunded of $118.35, not the lame 25% offer that [redacted] gave me.

Business

Response:

Dear [redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

While we do have a great 60 day - money back guarantee, [redacted]’s had the product for more than 60 days, and so in accordance with Good Manufacturing Practices we are unable to accept this product back. As a customer, I am sure you will appreciate our steadfast commitment to carrying only the freshest products.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted]

Review: Given no notice of charges to my debit card! Took money and had other items pending causing over draft fees!!Desired Settlement: I just want a check mailed out to me for the full amount. I don't want your product you can have that. I don't want this company missing with my bank account.

Business

Response:

Dear Mediator,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

Our records indicate [redacted] agreed to the Super Saver program for AstaFX Super Formula when she placed the free bottle order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I called to cancel a Super Saver automatic order and the operator kept trying to talk me into keeping the automatic order and gave me a future date I would need to cancel by if I decided to go ahead and cancel my automatic order so I thought about it for a few more days. I then called the customer care line at ###-###-####, went through all of the hoops to speak to an operator, waited on hold for about 8 minutes, and once connected with the operator, when I told her what I wanted to do, suddenly our call was disconnected. I immediately called back, went through the same process, holding to speak to an operator for about 7 minutes. Once connected, when I told her what I wanted, the call was disconnected. I did not set up an online account so do not know how to cancel the automatic order without speaking to a customer service representative. It appears that they have been instructed to disconnect the call if it involves a cancellation.Desired Settlement: I want the company to contact me by phone or email and assist me to cancel the automatic order for two products. I want the automatic order removed from my account. Even though I was considering ordering some other products on a single order basis, the conduct of the Customer Service representative has changed my mind. I don't think that I want to order anything else from this company if this is the way they treat their customers!

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Our records indicate [redacted] called our Customer Care department on 1/**/14 to cancel the Super Saver program; unfortunately the call got disconnected. The agent called the phone# listed for customer and the customer’s husband answered the phone & said his wife was at work. The agent canceled the Super Saver program.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a couple vitamin health products online from this company on August [redacted]. I did not receive the items until 3 weeks later September [redacted]. About a week later I received 3 more bottles of the same vitamins I initially ordered. I called the company and asked why they sent them if I just received my initial order. The lady told me it was a mistake and gave me a return authorization number [redacted]. I oped the box to return the bottles and there's no shipping return label to return the bottles. I called their customer service number and they told me I was responsible for the return shipping. The sales rep then told me I should have called beforehand to stop the order of the 3 vitamin bottles. How could I have known if their policy is that I don't get anything until I try out their vitamins for 3 weeks before a new order comes my way. I didn't have but one week to try them!Desired Settlement: I want a full refund of the vitamins when received, INCLUDING, the shipping and handling charges I incurred of $7.58

Business

Response:

[redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Purity Products strives to fulfill and deliver all orders in a timely fashion; unfortunately, due to an unforeseen Natural disaster that took placed in California, our carrier failed to make the delivery on time; regrettably this did not allow enough time to try the product before the next order processed & shipped. A [redacted] label has been sent to [redacted] , free of charge, to facilitate the return of the order for a full refund.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Review: I was billed for product that I did not order. I asked them to cancel any future order back about August [redacted], instead they waited about a month or so then billed me for the same thing I cancelled in August. This was a 3 month supply of creatine monohydrate. They took the money directly out of my bank account. I have had to call up [redacted] to refuse any delivery from them. I have also talked to my bank who have decided to cancel my debit/credit card. They need to send a check for the entire amount of money they took.Desired Settlement: Refund

Business

Response:

September **, 2015 Complaint ID: [redacted] Dear Revdex.com, I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. My apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our virtual agent failed to make necessary changes. All future orders have been canceled and a full refund has been issued. A [redacted] label has been sent to [redacted], free of charge, to facilitate the return of the order. At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies. Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions or ever would like more information about our company, please feel free to contact me. Yours in good health, Janeth D[redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

Review: I consider my encounter as one of fraud. The lure was as follows on 12/**/2013. I responded to a 'one time, with nothing to lose' offer to sample a nutritional supplement product merchandise of 'Q10'; provided all I had to do was pay for the shipping cost. The Purity Products company policy(s) was discussed and at no time was it identified I authorized continued automatic transactions to occur at any future date. In fact, due to prior experiences, I emphasized, on 12/**/2013, that I would not, (repeat), and was not willing to make this $4.95 sample transaction if it implied continued future automatic transactions. The Purity Products associate confirmed and agreed to my conditions. Additionally, I have repeatedly requested Spark Business Services, ###-###-####, Capital One, to block and protect me as a consumer, in all instances that this event might come to pass. My requests have gone unheeded.

RE: PURITY PRODUCTS Code [redacted] Order Line (24 Hr): ###-###-#### Customer Care: ###-###-####

Customer Care Hours: Mon-Thu 9am-9pm ET,

Fri 9am-7pm ET, Sat 9am-5pm ET

[redacted] © 2014 Purity ProductsDesired Settlement: On 01/**/2014, Purity Products charged me $124.80 without my authorization. It occurred right the blue without advance notice. Additionally, I did not receive any merchandise. Also, The $4.95 sample of Q10 did not do what was claimed by Purity products. I am seeking a $124.80 refund reimbursement.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for the Co-Q10 Daily Resveratrol Formula when he placed the free bottle order. [redacted] is currently disputing the charges with his credit card company. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]no refund of124.80. if they insist I will this org

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not concur to the outcome of ID #[redacted]. I found the Purity Products sales approach deceptive. To my understanding, I did not agree to: " Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each, plus discounted shipping of just $4.95. ".

I did not want automatic charges going to my credit card, and I thought I made that clear.

?

Sincerely,

Business

Response:

At Purity Products, all calls are monitored and /or recorded for quality assurance and compliance. Our phone records indicate [redacted] agreed to the Super Saver program for the Co-Q10 Daily Resveratrol Formula when he placed the free bottle order.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I received a free shipment of their products, a vitamin supplement, and was told I would be enrolled for automated shipping every month. I tried to call back to cancel the automated shipping, which was very tedious and lengthy, and I am still not sure if my orders will be cancelled.Desired Settlement: I should be refunded for the money I paid for the product as well for the shipping fees.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our call records indicate [redacted] canceled the Super Saver program on 7/**/13; besides the free bottle order, no additional orders have shipped.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Direct ###-###-####

Fax ###-###-####

Review: I ordered omega berry fish oil in sept 2013 and have been taking the same product for years. My doctor said that I had to stop taking it cause my cholesterol was so high and that this product was making it worse not better. I called in nov 2013 to talk about returning the product and getting my money back. Spoke with [redacted] and he said that it has to be within 60 days to get the return authorization codes in order to get a refund and that I was a few days after. He spoke to his [redacted] and he stated they would extend it for me and he gave me the return codes. He stated to just send the products back as soon as I could with the return codes and that when they received the product they would then refund my money. He never told me there was a deadline for them to receive the product in order for the refund to take place. He said as long as I had the return authorization codes then I would be fine. I then myself became ill and them my father became very ill and was in the hospital for 2 months so it did take me longer than expected to finally get to a post office to mail it back. But once again I was never told that it needed to be back by a certain date and that if I had the return codes I was ok. I sent them back the beginning of feb 2014 and I called to confirm that they received the returned products. They did receive the products but now they are refusing to refund my money stating I took too long to send them back. I once again was never told of a deadline date that they had to be received to them by and that just to get them back as soon as I could with the return authorization codes attached. Which I did!! I don't think that I should be punished and penalized by not getting my $210.00 refunded to me just because their employee apparently forgot to give me the deadline date. I am very upset and would never recommend this company to anyone. They brag about 100% customer satisfaction and that they have A+ Revdex.com ratings. But they don't even follow through with their word. I want my money returned in full!!!! And think it is completely unacceptable if they don't!!Desired Settlement: Refund my money as expected and told was going to happen with the return authorization codes.

Business

Response:

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

As indicated by [redacted], she returned an order that was outside of the Refund Policy. The order was delivered to her on 9/**/13; the authorization to return the items was given on 11/**/13 when [redacted] called, which at that time was within 60 days to obtain RA #; however, the order was returned on 2/*/14, therefore refund is not due. We would be more than happy to ship the bottles back to customer and waive the shipping fee as a courtesy, if customer chooses to have it sent back. [redacted] may contact [redacted] at [redacted] within 7 days of this letter to make the arrangement.

Our refund policy is printed on all invoices and is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I spoke with [redacted] he never stated that it had to be back in their hands but a certain deadline date and that he stated to just send it back as soon as I could with the return authorization codes and that it would be fine. He made it sound like as long as I had the return codes that it was okay and I wouldn't have a problem. Once again it was not explained or told to me that the product had to be back by a specific date so therefore I don't think I should be penalized if he neglected to inform me of that information. I feel that I did send them back as soon as I could ( as I was told by [redacted]) with my unforeseen circumstances. I still believe I should get a full refund and it is completely unacceptable if they don't considering the information I was told by their employee. They have their product back from me so now I want my $210.00 back from them.

Completely Unhappy customer!

Sincerely,

Business

Response:

Dear Mediator,

As indicated previously, the items were returned outside of the Refund Policy, therefore refund is not due. [redacted] has been in communication with [redacted], our [redacted], who has arranged for [redacted] to receive company credit.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As stated, I have spoken with [redacted] and he has stated that they are going to give me a full credit to my account to buy further products from them. They can't refund my money but a full credit is on my account with them which is okay with me. At least I'm not just losing out on all the money. I'm in the process of figuring out what other products I can use to order with my credit. Thank you!

Sincerely,

Review: After ordering product from Purity I found their product to be ineffective and called to cancel any future automatic shipment. The Rep was very forceful and insisted I try a different product he promised would achieve the results I wanted. I agreed to try it under the condition he not set up automatic delivery of this new product. I told him if I liked it I would order more. He assured me that I would not receive any product unless I expressly called for a reorder. Unfortunately, that was a mistruth. I did in fact receive a replenishment order when I very clearly told him I did not want it.I then called them and told them I want a refund. When I spoke to the Rep she also tried to persuade me to try something else but I insisted I just want to return the product. She finally gave me an RMA but refused to provide return shipping for the product.When I told her I didnt order this product, didnt want it, expressly forbade them from sending it to me, and they have no right to send me product, bill my card without my permission and then not provide for return shipping she told me too bad. I think it is disgusting, despicable bad business to foist product on customers that do not request it and then say too bad, you have to pay for our attempt to get you to keep buying product against your will! Additionally, they were not authorized to charge my card which, in my opinion, is a criminal act.Desired Settlement: Refund my shipping costs!

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Our records indicate [redacted] called our Customer Care department on 8/**/13 to cancel the Super Saver program; the agent offered to switch to another product and customer agreed to remain on the Super Saver program with the next shipment set for 11/**/2013. On this date, the order processed and shipped as scheduled.

As a courtesy to [redacted], a UPS prepaid label was sent, free of charge, to facilitate the return of the order. The order has been returned and a full refund was issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution only occurred because I emailed the president of the company. Only after his involvement did the company take steps to resolve this matter.

Sincerely,

Review: I was listening to this radio station and I heard this one commercial first 1000 callers receive a free bottle of the probiotoc vitamin all I have to pay is shipping which is 4.00 U.S dollars so I called they approved saying I was eligible for the free bottle I paid with my debit 4.00 a few weeks I received the bottle and then two days later my bank account is charged 150.00 dollars for 3 month subscription !!! I immediately called they said they can only pay me 86.00 dollars for now because the first one is already shipped out but they said as soon as I receive it to send it back and I did the [redacted] came to drop it off I refused the packed and [redacted] guy said no problem it goes right back to them now I called the purity company to see if they received it and they stated they did I asked when will I be refunded they said around end of March I want my money asap just like they took my money out that fast I want it put back in my bank I do not wish to do business with them it was a scam all along I feel horrible that this has happened not to mention when they took out my money from my account it charged me 27.50 overdraft fee!!!!! Please be sure I get my money these customer service people do not careDesired Settlement: My desired outcome is to immediately be refunded the amount I was charged for they have the product why do I have to wait end of March I demand it overnight because that is what is fair

Business

Response:

March **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 boxes of Co-Q Daily at $39.95 each (27% off the retail price), and 3 bottles of Vitamin C & B12 Energy Melts at $19.95 per bottle (33% savings off retail), every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.

[redacted] agreed to the Super Saver program for Co-Q Daily and Vitamin C & B12 Energy Melts when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further, she agreed.

I’ve personally reviewed [redacted]’ account and as per our Call Log Activity report, which records all account activity, [redacted] called on 2/**/16 at 3:02PM and requested a cancelation which was completed. The order in question had processed & shipped the morning of 2/**/16, prior to the cancelation. Our supervisor offered to credit half upfront & advised [redacted] to refuse the order as it was in transit and that the remaining balance would be credited upon return.

Call Log Activity Report-- [redacted] User Date Reason Comment

CRF

2/**/16 3:02PM Super Saver Cancellation cancellation requested, completed

AN 2/**/16 3:33PM

Supervisor Call Customer has financial hardship, offered 50% & advised to refuse for remaining balance

The order was refused and a full refund has been issued.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

Yours in good health,

Janeth D[redacted]

Credit Manager, Purity Products Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]

We ordered the product, and my husband tried it. He did not notice any difference in how he felt. The charged us $27.99 and sent more product. When I saw the charge on my account, I called them. I was told the product had not actually shipped to me, but there was no way they could stop the shipment. I was told when I receive it, to refuse the delivery, and return to sender. I did exactly what she told me. In hindsight, I wish I would have written down the tracking number. I called a few days later to see if they had received it. I was told they HAD received the package back, and I should receive a refund in 3-5 days. Day 6 I called to check on the refund. I was told they "just" received the product today, and it will take another 3-5 days for the refund. I will never do business with this company again, and will warn everyone I know to do the same.

Review: I was going through my previous year's bank statements for tax purposes when I found a charge for $124.80 from purity products. I only received their sample bottle and did not receive any further shipments from the company, so I contacted their customer service department via telephone to discuss the charges. I was advised the package was delivered to me and provided a tracking number for [redacted]. The representative advised me to file a claim with my local post office. I advised him I had lived at the same address for 19 years and only had a problem with a package one time, which was a laptop left on my porch by [redacted]. While on the phone, I looked at the tracking number at [redacted] and clicked on file a claim, the website indicated I was not able to file a claim because insurance had not been purchased. The representative indicated there was nothing he could do because it was past their 60 day return guidelines. How was I to return something I never received and didn't even know had been shipped to me? I asked for a supervisor and was advised none was available. I offered to hold until one was available. Finally, he transferred me to a representative (manager) who stated insurance was purchased by the company on the package but it was past the time limit to file a claim with [redacted]. This is NOT the message I was receiving at [redacted] when entering the tracking number. The manager, [redacted], then proceeds to state I need to file a claim with [redacted] because they originally shipped it via [redacted] and [redacted] took over delivery once it traveled so far. Well, she couldn't give me proof of insurance being purchased by [redacted] either. All I want is for a refund to my debit card of the funds this company "stole" from me since I did not sign for the package and had no clue it was being shipped and certainly no idea it was $124.80. The manager offered me $23.00 credit back to my card, but would not budge on the amount. I told her ok, refund the amount, but I am still filing a dispute with my bank, the Revdex.com and the Mo Attorney General. She then stated she could not issue a refund if I was disputing the charges. I asked for her manager and she said she was not available and could NOT have her call me when she was able to speak with me when I inquired. [redacted] stated her manager's name is Grace. I am not sure why, since if I supposedly received the package, then why not give me the credit you are offering? I am filing a dispute with my bank on Monday since today is Saturday and I was unable to do so today.Desired Settlement: A complete refund of the charges to my account ($124.80).

Business

Response:

February **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] selected the Super Saver option when she placed the free bottle of the GREEN TEA CR CAPSULES via the web. The free bottle offer is as follows:

GREEN TEA CR CAPSULES

1 FREE TRIAL



[X] I have read and agree to the offer details below.

- $4.95 shipping applies. By accepting our free offer today of GREEN TEA CR CAPSULES, you will become a Super Saver customer. Then in about 2-3 weeks you will receive another 3 bottles, which is a 3 month supply of GREEN TEA CR CAPSULES, charged to the payment method provided today. You will be guaranteed the low price of only $39.95 per bottle (27% below our regular price), and receive 3 bottles every 3 months. All Super Saver orders are shipped at a discounted rate of $4.95. This offer is completely risk free. Our goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order. By selecting the box “I have read and agree to the offer details below”, this acknowledges acceptance to the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement. The order is question shipped on 11/**/15, an email was also sent to [redacted] which is the email address she provided, advising of the shipment; the order was delivered on 11/**/16. [redacted] notified our Customer Care Department on of non-receipt on 2/**/16, as a courtesy, we would be happy to send out a replacement order. Regrettably, refund is not an option as [redacted] indicated she would be filing a dispute with her bank.

Delivery confirmation:

Jackson, MO, United States 11/**/2015 12:26 P.M. Package delivered by local post office

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted]

Review: This company charged me for products that I did not want and did not order. I called customer service and was told that I was in a club with their company that I did not join. The customer service has a old address and sent the package to a old address that is across the country from me and I asked to not have it sent but they would not cancel the shipment and refund my order.Desired Settlement: I just want a refund because I do not want any products from this company.I feel as though they enrolled me in a club that I did not want to be enrolled in.

Business

Response:

November **, 2015Complaint ID: [redacted], Valerie R. CoxDear Revdex.com,[redacted] is a valuable customer and her

satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been

to exceed our customer’s expectations, to create fully satisfied customers and

we work hard in this pursuit. Our records

indicate [redacted] ordered the

Certified Organic Juice Cleanse via

the web and selected the Super

Saver option when she placed

the online order. The order is

currently in transit to [redacted] (Tracking details

provided below); this address matches 100% with her credit card company and is

also the same address provided on the Revdex.com complaint.For your

convenience, I’ve included the

link here, in addition to the illustration of the web page at the bottom. Please visit us online at purityproducts.com

and search for Certified Organic Juice Cleanse to access the product

ordering options or copy onto your browser [redacted] may refuse or return the order for full refund, minus $4.95

shipping. Return authorization # [redacted]. The super saver program has been

canceled. Our refund

policy as printed on all invoices is as follows: Refund Policy - Refunds

cheerfully provided on all used or unused bottles returned within 60 days of

receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a

return authorization. Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to

maintain positive customer relations and to do what we feel is appropriate to

make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure

that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like

more information about our company, please feel free to contact me.Yours in good health,Janeth

D[redacted]

This is my 2nd experience with them. I gave them a second try and it didn't work. The business model sets people up to get automatic charges, and they don't cooperate when there are mis-understandings. I tried to cancel my autoships a couple years ago, they didn't do it, and resolving it was a major hassle. Therefore, I just tried to cancel it in advance this time. Customer service is VERY HIGH PRESSURE to the point of totally insulting. I can't understand how the Revdex.com gives them an A+ rating. If you call to cancel, plan on being on the phone for a long time and them being very uncooperative. I like some of their products, but the business model is just plain set up to rip people off.

Review: I told them all I wanted was the free sample of juice cleasne and pay the s and h charges. I told them I didnt want anymore cause I didnt know what it would do to my system since I have ms. it caused me to have [redacted]. then without my permission thjey went and withdrew 141.80 from my bank account without my consent and made me have a hugh overdraft. they didnt have the courtesy to call to see if I wanted anymore they just assumed that I did WRONG. now they tell me they wont refund the money until they recieve the package back and it will take them 7 days after return before anything will get done . this is wrong cause the money they took out was before I recieved any package. the package was sent back on march ** 2015 shipped by [redacted]. the money should be put back no matter what this is a [redacted] poor way of doing business.Desired Settlement: it should be put back into my bank account ascp

Business

Response:

March **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $44.95 each (25% off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further. [redacted] called our Customer Care Department the same day the order processed, thus unable to stop the order; [redacted] may return the order for full refund; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]there answer is a bunch of [redacted] they should have the audacity to call the said client to see if she like the product instead of just reording it themselves and deducting that much money from her account to me that is identity theft and very fraudulent and I will never endorse this product or company for that matter my bank is looking into this matter as they know more about the law of taking money from someone without its permission. you as a Revdex.com should not give them a good rating they dont deserve the time of day.also my bank will be trying to get the overdraft charges that was charged to my account from this [redacted] company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further. [redacted] did not called within the given timeframe, thus the order processed as scheduled.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I cancel all my orders on June *, 2013(cancel #: [redacted]). Apparently the agent didn't put the correct information into the computer. I called a customer care agent on September *, 2013 and they told me that the cancel number I was given was for only one product. I told them that was not what I told them to do. The agent gave me another cancel number ([redacted]) and he told me this was for everything. I told him I have not received any package from Purity and wanted my $89.85 refunded back into my bank account. The agent was very rude toward me and I asked to speak to his Supervisor ([redacted] was his name). [redacted] informed me that money will be refunded to me in 2 to 3 days. This whole time, I had my bank representative on the line listening to this call and everyone was aware of such.

I called tonight (September **, 2013) and talked an agent by the name of [redacted] and he told me that my money was rejected by them pending a UPS investigation. That's not what was told to me on September *, 2013 nor did anyone contacted me to inform me of such.Desired Settlement: Refund and Letter of apology for for the way the customer service agents treated me.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

We truly appreciate [redacted]’s patronage; he has been on the super saver program for many years. Our records indicate [redacted] called our Customer Care department on 6/**/13 to cancel the OptiKrill from the Super Saver program; he agreed to switch to another product, GC Flex, and remain on the Super Saver program for it. The order shipped as scheduled.

We take pride in making sure our customers’ orders are filled accurately and efficiently. Although our records show the package was successfully delivered, we have opened a UPS investigation; the complete process could take up to 3 weeks to situate the location of the package. Should a completed investigation determine [redacted] did not receive the package, Purity Products will gladly credit the full amount of $89.85. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As the business stated, on June *, 2013, I cancelled all orders and provided them my canceled number ([redacted]). I called the business on September *, 2013 (with my bank representative on line) asking for my $89.85 to be refunded since I have canceled all my orders. They told me I had only canceled one order and gave me another cancel number for all orders ([redacted]) for again another one for all orders.

I have no products and UPS did not delivered any products from Purity Products to my home. UPS came to my home tonight (Sept **) and I signed paperwork that no product was left at my home. Purity Products know I had canceled my orders (twice) so why would they be sending me items. This is just tackle they are using just not to refund my money. I should charge them interest on my money.

Their customer service people are very rude to their customers. I will never buy anything for them again. Having to cancel all orders twice is ridicule.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, [redacted] canceled the OptiKrill Formula from the Super Saver program on 6/**/13; during this call, he also added the GC Flex formula to the Super Saver program. The product that shipped on 8/**/13 was GC Flex, not the Optikrill Formula.

A UPS investigation is in process, although our records show the package was successfully delivered; please allow up to 3 weeks for UPS to situate the package. Should a completed investigation determine [redacted] did not receive the package, we will issue a full refund of $89.85.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I cancelled my autopayment plan in late May, 2013. I clearly stated I wished to recieve no further products.

I recieved a shipment from PurityProducts the end of July. I took the package to the UPS store and refused delivery. The package was returned to Purityproducts and they can verify this with the tracking number. I called on 7.**.13 and explained all of this. I WAS assured I would be given a full refund and membership was again - cancelled. It took nearly 20 minutes, and me having to raise my voice to get a confirmation number my membership was again - cancelled. They cannot bill for something I did not order or even get.Desired Settlement: Credit my card for the charges, remove me from your emial list.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] has been on the super saver program since April 2010 until July 2013. He was getting 3 bottles every 3 months; his last order was in July 2013. Our records indicate [redacted] called our Customer Care department on 1/**/13 to cancel the Super Saver program; he agreed to remain on the Super Saver program with additional discounts and a delay on the next shipment set for 7/**/2013. The next order shipped as scheduled. The order was returned and a full refund has been issued. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: Received my first trial order of OJC on June *, 2015 which I didn't like. I called on June ** 2015 to cancel through the automated voice system. On June ** 2015 I received a package from purity which I didn't sign for. I called customer service on June **, I explained that I cancelled my order since June **, they told me I couldn't of cancel from the automated system because their isn't an option to and that I needed a cancellation number . I disputed that and told them that wasn't true they said they could see I called on June ** but couldn't review the call. I called back spoke with a next rep who told me I could send back the order through the post office as return to sender and I would get a full refund. The problem was the package was from [redacted] so I called back spoke to a [redacted] who told me I would have to pay shipping cost to send it back because [redacted] doesn't have the same option as the post office. I told her it wasnt my fault they shipped this to me since I cancel since June **. And they should credit me back to ship it back to them . She said it's the customer responsibility to ship it back. I explained that I cancelled my order since the ** of June and that wasn't right that I'm responsible to pay to ship this back. She said she would review the call on June ** to see if I did cancel through the system and call back. She called back and said she did hear when I said I would like to cancel my order but I didn't confirm. Which isn't true because I did cancel through the system and I was told that was all and I wouldn't recieve anymore products. This company is a shady company billing people after they cancelled and sending products they don't want.Desired Settlement: I will ship the product back but I want to get refunded for the shipping cost to send it back.

Business

Response:

[redacted] Complaint ID: [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. It is unfortunate that [redacted] encountered a bad experience with our automated system. Our highly specialized team has reviewed the call placed on 6/** and found there were several reasons that may have caused the misrecognitions to [redacted]’s request to occur as follows: - Background noise (like TV or radio) & Phone line sound quality (crackling) Based on the findings,Purity Products has processed a full credit of $141.80 to [redacted]’s account and provided a return label to facilitate the return of the merchandise. Capture:6/**/15 5:08 AM $141.80 (Reference: [redacted]) Refund: 6/**/15 4:13 PM $67.43 (Reference: [redacted] ) Refund: 6/**/15 5:27 PM $74.37(Reference: [redacted]) We thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purity Products advertised a free bottle (all you paid was a 4.95 shipping and handling fee) for the first bottle of vitamins. My first charge was 124.80, which was more than I would have ever paid. They advertised first bottle trial free, and they lied. Then in two weeks they took another $119.00 dollars and I did not receive any other products from them. So the surprise is when you get your statement and you are basically charged two hundred and forty dollars for one bottle of vitamins that were supposed to be free. False advertising all the way down the line. Please do not let them do this to other people. Thank you.Desired Settlement: I should get all but the original 4.95 shipping fee returned. That is what they said.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for Green Tea when she placed the free bottle order. The order has been returned and a full refund was issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I ordered their free trial product and when I got it was open and half the vitamins inside missing so I called them and told them to cancel it because I didn't feel safe taking a product not properly sealed ..She said let me send you a new free trial and set the first delivery and charge until November **,2013 so on Monday Oct [redacted] I go to the grocery store and my account is 124.80 short. I find out that Purity Products did not delay the shipment or charges til Nov so I call them and they say well we will review the conversation and if we are at fault we will have the money back within 24 hrs..So I wait and on the [redacted] I call back and they say well Monday was a holiday it was [redacted] day so it will take 24 hrs more so today Wed the [redacted] I call my bank and still no money ,so I call Purity back this time they tell me that they have approved the refund but it will take my bank to decide on when to release the funds to call my bank and they will handle it ..So I call my bank and the bank tells me it shows a refund pending but that Purity Products has not released the funds completely to be returned to my account ..I called Purity back and they said basically it is not our fault that the money is not returned in a timely manor ..I mean it only took em 30 seconds to deplete my account why should I be forced to wait 3 to 5 business for them to decide to return it I mean its not like it would hurt their ability to feed their kids like it does mine....Desired Settlement: I want my money back and an acknowledgement that they screwed up An apology would be nice as well

Business

Response:

Dear Mediator,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

My apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our agent, who was fairly new, failed to make necessary changes. All future orders have been canceled and a full refund has been issued. Also, a UPS return label has been sent, free of charge, to facilitate the return of the order back to us.

At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me an e-mail with a shipping label in it and I told them I could not print it out they said they would send me a label by mail I got it yesterday oct [redacted] and before I could get to the ups store they had already hit my account for another 124.80 so even though I got the first one refunded now I have to sit through more service charges on my account because these people have robbed me again..... I am very tired of having to explain why checks did or might bounce...Sincerely,

Business

Response:

As noted previously, the order has been credited in full. Also, a UPS return label has been sent, free

of charge, to facilitate the return of the order back to us.