Purity Products

[redacted]
[redacted]
Dear Revdex.com,
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers...

and we work hard in this pursuit.
Every weekend Purity Products gives away over a thousand free bottles to customers across the U.S. and Canada with no further obligations. All of our free bottle offers come with an invitation to join the Super Saver Program; it is not mandatory to join and you may DECLINE at any time & still receive a Free Bottle. If you do decide to join the super saver program, our Cancellation Policy provided at the time of enrollment & included with every shipment, clearly instructs all customers that automatic shipping can be cancelled at any time by simply calling our Customer Care toll-free number at ###-###-####.
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.  [redacted] agreed to the Super Saver program for Certified Organic Juice Cleanse B-12 Energy BerryMelts with Super Fruits when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further, she agreed. She may return the order for full refund; the supersaver has been canceled.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
*
*
*
[redacted]
* Dear Revdex.com,   I regret that [redacted] experience with Purity Products was not a positive one.  [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us.  At...

Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.   [redacted] called in response to our free bottle advertisement, the offer is as follows:   [redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $44.95 each (25% off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products.  However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further.  Remember, the free bottle is yours to keep no matter what.  We look forward to getting you started as a Super Saver customer. Is this Okay?   At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.  Unfortunately, [redacted] called our Customer Care Department after the order had processed and shipped, thus unable to stop the order.  [redacted] may return the order for full refund; the Super Saver program has been canceled.    Thank you for bringing [redacted]’s complaint to our attention.  It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.   If you have any questions or ever would like more information about our company, please feel free to contact me.   Yours in good health, Janeth D[redacted] Credit Manager, Purity Products [redacted]

[redacted]
    Complaint ID: [redacted], [redacted]   Dear Revdex.com,   [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. Our goal has always been to exceed our customer’s expectations and we work hard at this pursuit.   Our...

records indicate [redacted] has participated on the Super Saver program since 2008. As per the agreed terms previously explained, service renewal is preauthorized and automatically recurs unless cancelled.  The Call & Activity Log which accurately records ALL contact attempts, shows no cancellations recorded PRIOR to 05/**/17; indicating service was active on the date of transactions through May 2017.   I have personally reviewed the account and found three orders processed on 2017 are NOT due a credit for the following reasons:    [redacted] Attached is a copy of the credit processed. We hope the information provided has clarified any misunderstanding as we look forward to continue to serve [redacted] as our valued customer.   Yours in good health,   Hibris B[redacted] Supervisor Credit Department Purity Products [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My complaint is not resolved.
The company response is not adequate in covering my issue.
The response seems to be a a well scripted CYA document. They already know that there products do not work, thus this document they sent to you/me.
They told me that I needed to take the produces longer/ all 90 days in order to work. Thus automatically eliminating one of 2 ways to return.
My only resolution is to have my refund in full. When this happens I will not proceed with any other actions.
Thank you for all your assistance in advance,
[redacted]

October **, 2015
[redacted]
[redacted]
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and...

we work hard in this pursuit.
[redacted] has been issued a full refund; as a courtesy, she was allowed to keep the product free of charge.
Refund: 10/**/15 3:27 PM $33.00

Thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE BUSINESS IN NOT TELLING THE TRUTH. I CANCELLED THE PRODUCT BECAUSE IT IS A TAINTED PRODUCT THAT MADE ME BREAK OUT IN A RASH MORE THAN ONCE. 
 They are incorrect about their timeline. I called and cancelled the shipments. They are in violation of Federal Law by force-feeding their products and billing customers without their permission. GIVE ME MY REFUND AND I'LL THROW THE BOTTLES IN THE TRASH OR SEND ME YOUR PREPAID LABEL IF YOU WANT THEM RETURNED. VERY SIMPLE, CUSTOMER IS ALWAYS RIGHT. YOU WILL NEVER WIN WITH UNSATISFIED CUSTOMERS. I HAVE BEEN BUYING PURITY PRODUCTS ALMOST 20-YEARS. AFTER THIS IS RESOLVED, I MAY NOT CONTINUE, DEPENDING ON THE OUTCOME. SELLING PILLS TO PEOPLE THAT MAKE THEM BREAK OUT MEANS THERE ARE IMPURITIES IN THE PRODUCT. I WILL SEND THEM TO THE FDA, UNIVERSITY OR OTHER TESTING AGENCIES TO DETERMINE WHAT IS REALLY INSIDE THOSE PILLS. YOU MAY HAVE A BIG LAWSUIT ON YOUR HANDS IF IT IS FOUND THAT YOU ARE SELLING TAINTED PRODUCTS.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] IS NOT CORRECT. I AM A [redacted] AND I AM NOT A DR. I AM [redacted] AND A HOLISTIC PRACTITIONER. I WAS NOT 'SATIFIED' AND HAVE READ A MYARID OF COMPLAINTS AGAINST THIS COMPANY - THEY SLAMMED ME WITH OVER 250.00 OF BILLING. AS I WROTE PRIOR,, I TOOK ONE $4.99 OFFERING, BUT THEN KEPT TWO ITEMS, @ 59.95 AND THEY HAD BY FOUR MONTHS HAD TO REFUND ME ITEMS THAT WERE RETURNED @ $178.00 OR MORE,  i  CALLED MANY , MANY TIMES ASKING THEM, TO STOP BOTHERING ME, AND ALSO TIME INVESTED AND INVOLVING [redacted] TOO. FOR THEM TO STOP,STOP , STOP SLAMMING AND BILLING ME!. I WILL NEVER, EVER DO BUSINESS WITH THEM; THERE ARE OTHER COMPANIES OUT THERE.. AND IF THEY THINK, FROM MY FULL NAME I AM A MALE, THEN GUESS AGAIN. THEY ARE JUST TOTALLY A GROUP OF [redacted] WHO PUSH THEIR PRODUCTS ON INNOCENT AND UNASSUMING CONSUMERS. IT TOOK ME FOUR, FOUR FOUR! MONTHS OF HELL TO GET MY MONIES RETURNED.  I AM LIVID AND WANT/WISH NOTHING TO DO WITH THESE [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
Dear Revdex.com,
[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers...

and we work hard in this pursuit.
Our records indicate [redacted] called on a day we were having electrical issues; our provider, [redacted], identified the issue which was a faulty transformer equipment located on the pole behind our building; our building was without power for several hours and caused phone issues through the day.
As per [redacted]’s request, the Super Saver program has been canceled.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers...

and we work hard in this pursuit.
[redacted] agreed to the Super Saver program for Krill Omega 50+ and B12 Energy BerryMelts when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further, she agreed. [redacted] called the same day the order was processed and shipped, unfortunately, we were unable to stop the order.
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored [redacted] called to our Customer Care line, my finding is as follows:
• The representative absolutely informed the customer that the order shipped on 10/**/16, he looked in to stopping it but saw that [redacted] already had the package. He told the customer he was unable to stop the order and informed she could return it to us once she received it, the customer did not seem [redacted]et by this information. The customer was informed of our 60-day return policy and offered a return authorization number. The customer mentioned not being able to “swing $40 a bottle” and the representative offered a 30% credit to keep the package, the customer did not answer this and asked about future super savers. He answered her question but then directly asked the customer if she wanted to return the package or keep it for 30% credit, the customer said she would keep it with the discount. Everything was presented very plainly, the customer did not seem confused about what had been discussed regarding the package. The representative addressed future orders and the customer agreed to 1 bottle of B-12 and 1 bottle of Krill Omega 50+ at employee price, every 2 months & the next order to ship November [redacted].
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mediator,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his...

satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.
[redacted] called in response to our free bottle advertisement, the offer is as follows:
[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of B-12 Energy BerryMelts with Super Fruits at $17.95 each and 3 bottles of EverStrong Tablets at $39.95 each (27% off retail price), every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program when he placed the free bottle order. As per this complaint, the Super Saver program has been canceled.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
[redacted]
Dear Revdex.com,
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and...

we work hard in this pursuit.
Our records indicate [redacted] selected the Super Saver option when she placed the free bottle of the Organic Juice Cleanse – OJC- Blueberry Detox via the web. The free bottle offer is as follows:

Item Quantity Price
Organic Juice Cleanse – OJC- Berry Greens
1 FREE TRIAL

[X] [redacted].
- $4.95 shipping applies. By accepting our free offer today of Organic Juice Cleanse – OJC- Berry Greens, you will become a Super Saver customer. Then in about 2-3 weeks you will receive another 3 bottles, which is a 3-month supply of Organic Juice Cleanse – OJC- Berry Greens, charged to the payment method provided today. You will be guaranteed the low price of only $46.95.95 per bottle, and receive 3 bottles every 3 months. All Super Saver orders are shipped at a discounted rate of $4.95. This offer is completely risk free. Our goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order.
By selecting the box “[redacted]”, this acknowledges acceptance to the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement.
Unfortunately, [redacted] contacted Purity Products after the order had processed and shipped, not before;
The order was delivered on 5/**/16, below is delivery confirmation; [redacted] may return the order for full refund.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Proof of Delivery

Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

March **, 2016
Complaint ID: [redacted], [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied...

customers and we work hard in this pursuit.
Our records indicate [redacted] selected the Super Saver option when he placed the free bottle of the Certified Organic Juice Cleanse – OJC- Apple Greens via the web. The free bottle offer is as follows:

                   [redacted]                                         ...⇄ [redacted]           [redacted]
[redacted]                      *                 [redacted]
[redacted]
- $4.95 shipping applies. By accepting our free offer today of Organic Juice Cleanse – OJC- Blueberry Detox, you will become a Super Saver customer. Then in about 2-3 weeks you will receive another 3 bottles, which is a 3 month supply of Organic Juice Cleanse – OJC- Blueberry Detox, charged to the payment method provided today. You will be guaranteed the low price of only $44.95.95 per bottle, and receive 3 bottles every 3 months. All Super Saver orders are shipped at a discounted rate of $4.95. This offer is completely risk free. Our goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order.
By selecting the box “I have read and agree to the offer details below”, this acknowledges acceptance to the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement.
Unfortunately, [redacted] contacted Purity Products after the order had processed and shipped, not before; the order is currently in transit to [redacted], our supervisor has issued a refund and advised [redacted] to refuse delivery of such.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I did not realize the order fot the six bottles had been sent ,the day I called. I was under the impression I would receive them starting on November 7 th and it would cost $28.32 per month. I can't afford the $40.00 why did he think I could afford $178.00. I am on disability and barely manage paycheck to paycheck. I was trying to get some vitamins at an affordable price, now I can't even buy my food. I will not be buying anything further from these people and will do all I can to discourage others in my position. Thank you for trying to help, but the salesman was so intent on making a sale he did not care how he got it. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December *, 2014
The Revdex.com
[redacted]
Complaint ID: [redacted], [redacted]
Dear [redacted],
I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction...

with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Our records indicate [redacted] called our Customer Care department on 3/**/14 to cancel the Super Saver program; he agreed to remain on the Super Saver program with additional discounts and a delay on the next shipment set for 9/**/2014. On this date, the order processed and shipped as scheduled.
As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.
Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted], Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted] E-mail: [redacted]

As noted previously, I’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity, [redacted] called on 8/**/15 and requested a cancelation which was completed by our Virtual agent. The order in question had shipped on 7/**/15, which was prior to the cancelation.
Purity Products fully complies with all FDA regulations in the manufacturing, packaging, holding, distributing and labeling of dietary supplements, as codified in the Dietary Supplement Health and Education Act of 1994 and 21 CFR Part 111.
Purity Products has been a leader in the nutritional industry for over 20 years, using only the highest grade ingredients dynamically balanced in accordance with the latest advancements in nutritional science. As an industry leader, Purity Products' goal is to provide customers with Evidence Based Nutraceuticals to help look and feel your best. Along with our highly respected panel of experts, we continue to lead the industry by developing truly cutting edge, research based nutritional formulas which feature the latest scientific research. Purity elevates both, our products and service, thereby providing customer with an unparalleled nutritional experience. Our manufacturing facilities are third party certified by industry watchdog organizations such as NSF and NPA, which means they have been audited for compliance with Good Manufacturing Practices (GMPs). With our passion for research and customer satisfaction, we look forward to helping customers along their journey to better health. *Our products are not intended to diagnose, treat, cure or prevent any disease.
Again, thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with...

Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
[redacted] was on the Super Saver program since 9/2013, since then, all orders have shipped to the address provided by her, [redacted] On 10/**/14, her order processed and shipped as scheduled; an email was sent to [redacted] providing the tracking details of the order.
Unfortunately, [redacted] did not make any address changes prior to the order processing/shipping with Purity Products, thus the order was successfully delivered as addressed. Purity Products is not affiliated with any shipping carrier, thus cannot respond as to why [redacted]’s order was not forwarded to her new address. As per our refund policy, [redacted] is no longer eligible for refund.
Our refund policy is printed on all invoices and is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]  Complaint ID:  [redacted] Dear Mediator, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us.  At Purity Products, our goal has always been to exceed our customer’s expectations, to create...

fully satisfied customers and we work hard in this pursuit.  Our records indicate [redacted] ordered via the web and agreed to the Super Saver program for the Certified Organic Juice Cleanse Apple Greens when he placed the order.   The FREE TRIAL offer of Green Tea CR Capsules is as follows:  I     have read and agree to the offer details below. - $4.95 shipping applies. By accepting the free bottle offer (15 day supply) you will be enrolled in our Super Saver program, locking in the low Super Saver price of just $39.95 per bottle. As a Super Saver you will receive three bottles every 90 days. Your first delivery of 3 bottles will arrive about 2-3 weeks after you receive your FREE bottle, so you don't have to worry about missing a day. Purity Products will charge the credit card used today for your 3 bottle shipments. Of course, you can customize your order at anytime by changing the frequency, date of shipment and number of bottles shipped out to you. If you want to discontinue the automatic shipment, call us within the first 15 days and you will never even be billed. [redacted] selected the box “I have read and agree to the offer details below” which acknowledges that she read and accepted the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintian transparency of the offer agreement. Purity Products has been in business for over 20 years and we take pride in making sure our customers are completely satisfied. [redacted] has refused delivery of the package & was received by Purity Products on 06/**. Based on this information, a credit was successfully processed for the full amount of $124.80 on 06/**. Please see credit voucher attached. [redacted]
[redacted]
[redacted]   [redacted]
[redacted]   [redacted]
 [redacted]   [redacted]
  We thank [redacted] for bringing his concerns to our attention as it is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions or ever would like more information about our company, please feel free to contact me.?
[redacted]
 *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory at this point.I will contact your office if I don't get refund by Purity products after [redacted] confirmed that I didn't received the product I order. 
Sincerely,
[redacted]

September **, 2015 Complaint ID:  [redacted] Dear Revdex.com, I regret that [redacted] experience with Purity Products was not a positive one.  [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us.   At Purity...

Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. My apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our virtual agent failed to make necessary changes.  All future orders have been canceled and a full refund has been issued.  A [redacted] label has been sent to [redacted], free of charge, to facilitate the return of the order. At Purity Products, our mission is to create the very satisfied customer, one customer at a time.  On behalf of the Customer Care team, please accept my apologies. Thank you for bringing [redacted] complaint to our attention.  It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions or ever would like more information about our company, please feel free to contact me. Yours in good health, Janeth D[redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

[redacted]    Complaint ID:  [redacted], [redacted] Dear Mediator, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us.  At Purity Products, our goal has always been to exceed our customer’s expectations, to...

create fully satisfied customers and we work hard in this pursuit.  We regret the retuned package did not reach the intended destination of Purity Products. As per return tracking information provided, Purity Products has successfully processed a credit to [redacted]’s account for the full amount of $163.65 on June **, 2015. Please see a copy of credit voucher below.                                     ...⇄ [redacted]
                                        ...⇄  [redacted]
 
                                        ...⇄ [redacted]   [redacted] We thank you for bringing [redacted]’s concern to our attention.  It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health,  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]