Purity Products

As noted previously, [redacted] placed the orders via the WebAt the time of the dispute, the merchandise was in [redacted] ***’s possessionThe response submitted to the bank included proof of order & delivery of suchA dispute is an ongoing investigation by the customer’s credit card company; [redacted] rules and regulations prohibits merchants (Purity Products) from issuing a credit while the investigation of the dispute is in progress (about days); during this time, the credit card company will also issue a provisional credit to the card holderThe provisional credit was reversed by [redacted] ***’s credit card company as the merchandise was not returned (when the dispute was initiated); the products were returned a month after it was disputed I’ve called [redacted] ***’s credit card company and have verified the dispute was closed in our favor, as the customer was in possession of merchandise when disputedSince [redacted] returned the order within our Return Policy, I have credited both orders as follows: Refund: 11:AM $ Again, thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted] Credit Manager, Purity Products [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (at this time) and the matter has been resolved, effective on receipt of credit referenced in attachment
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved as long as there are no other charges to our credit card in the future (which we hear that they
make a habit of doing after you cancel
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** *** *** ** ***
Dear Revdex.com,
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers
and we work hard in this pursuit
Every weekend Purity Products gives away over a thousand free bottles to customers across the U.Sand Canada with no further obligationsAll of our free bottle offers come with an invitation to join the Super Saver Program; it is not mandatory to join and you may DECLINE at any time & still receive a Free BottleIf you do decide to join the super saver program, our Cancellation Policy provided at the time of enrollment & included with every shipment, clearly instructs all customers that automatic shipping can be cancelled at any time by simply calling our Customer Care toll-free number at ###-###-####
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization
Thank you for bringing *** ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved with caveats The business makes it extremely problematic to cancel your order If you call after hours the only option you have to extend or delay shipment If you go online you have no way of cancelling your payment by this method either There should be a way to cancel without speaking to a representative, especially through the online customer service portal This is a deliberately deceptive practice and should be monitored closely This has been a frustrating and unnecessarily time consuming process due to the behavior of this company
Sincerely,
*** ***

November
**, 2015Complaint
ID: ***, *** ** ***Dear Revdex.com,*** *** is a
valuable customer and her satisfaction with Purity Products is very important
to us. At Purity Products, our goal has
always been to exceed our customer’s expectations, to create fully
satisfied
customers and we work hard in this pursuitAll calls are monitored and/or recorded for
compliance, quality and training purposesI’ve personally reviewed *** ***’s account
and as per our Call Log Activity report, which records all account activity, *** *** called on 11/**/and requested a
cancelation which was completed. The
order in question had processed & shipped the morning of 11/**/15, which
was prior to the cancelation. Based on this information, it has been determined the transaction is
valid. *** *** may return the order for
full refund, RA***.Call Log Activity Report-- *** ** ***User Date Reason Commentam-89AQ-cc 11/*/7:PM Super Saver Cancellation cancelation requested, completed Our refund policy is printed on all invoices and is as
follows: Refund Policy - Refunds cheerfully
provided on all used or unused bottles returned within days of receipt
Please call Customer Care within days at ###-###-#### to obtain a return
authorization Return Authorization does
not cover the cost of return shipping. Again,
you must return your used and/or unused bottles to receive a refund within
daysThank you
for bringing *** ***’s complaint to our attention. It is important to Purity Products, Incto
maintain positive customer relations and to do what we feel is appropriate to
make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure
that they are in full compliance with pertinent state and federal laws.If you
have any questions or ever would like more information about our company,
please feel free to contact me.Yours in good health,Janeth D***Credit Manager, Purity ProductsDirect ###-###-####Fax ###-###-####*** *** ***
*** ** ***
*** ***
***

*** *** ***
*** *** *** *** ***
Dear Revdex.com,
*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully
satisfied customers and we work hard in this pursuit
*** *** requested a cancelation & refund on 1/**/17; the request was processed the same day
*** ***
*** *** *** *** *** *** *** ***
* *** *** ** *** * *** *** ***
* *** *** *** *** *** *** *** * *** *** ***
Refund:
Refund: 1/**/4:PM $
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

November**,
*** *** Revdex.com
*** *** *** *** *** *** *** *** ***
Complaint ID: ***, *** ***
Dear***,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable
customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
We truly appreciate *** ***’s patronage; she has been on the super saver program since March Our call logs record indicate *** *** called on 8/**/to cancel the Super Saver program; she agreed try the product a bit longer and to remain on the Super Saver with a delay on the next shipment set for 11/**/Our agent explained “if you’re not satisfied for any reason, simply call our customer cr before 11/**/and you will not be charged or shipped anything further”On this date, the order processed and shipped as scheduled
As per our Refund Policy, *** *** may return the order for a full refundUpon receipt of order, a full refund will be issued; the super saver program has been canceledPlease use return authorization #***
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** *** *** ***, Purity Products
Direct ###-###-####
Fax ###-###-####
*** *** *** ** *** E-mail: *** www.purityproducts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have not been credited the amount back
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resovled because:I have not received a credit for the merchandiseOn June *** was charged to my Harley Davidson Credit Card and no credit has been madeThe merchandise was returned by the postal office at the end of MayThere was no reason this amt should have been recharged to my account. If you would like a copy of my credit statement I could provide it although I do not feel it is appropriate that I should disclose this information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

October **,
Complaint ID: ***, *** ***
Dear Revdex.com,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal
has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Our records indicate that *** *** voluntarily joined the Super Saver auto ship program when he placed an order for a free trial of ORGANIC JUICE CLEANSE for the shipping fee of $By enrolling, a three month supply is shipped after the free trial and every three months thereafterCustomers that cancel within the free trial period are never billed and only incur the initial shipping and handling fee for the free trial received. *** ***’s account was reviewed and found no request of cancellation entries recorded prior to 10/**/in the Call & Activity Log, which records all contact attempts and account activityThis indicates *** *** failed to stop preauthorized shipments
A declined credit card is not considered a cancellation of servicesCustomers’ Bank is enrolled in the “Account Updater” program which enables the electronic exchange of updated account information among participating Merchants, their Merchant Bank, and Visa/Master card IssuersThis means that the customer’s Visa/MC’s issuing Bank participates on the programPurity Products (the merchant) is enrolled in this programWhen a cardholder’s account information changes, Purity Products is notified with updated credit card # or expiration date by the issuing bank for customers with whom we have an ongoing payment relationshipThe benefit of this program is to provide uninterrupted service to customers
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Tis is what was to be expected they used my credit card without authorization and aggravated me for hours trying not to resolve the issueThis is not acceptable by me my bank should not pay for their wrong doingWhat should In do next go to the police???? Nothing was ever sent to me in my name that was charged to my credit cardHow can they do this and get away with thisNot acceptable please adviseI can share my experience with the local news and *** sixty minutes and whoever else would like to investigate further.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This written instruction has nothing to do with the conversation I had with the sales personAs stated it was my intention to stop the automatic delivery and set up a structure that would require me to specifically order a productI will not retract my complaint and will begin to find other mediums to bring to light the issues with purityI do not appreciate that they cannot pay for the return shipping and feel as though they use their corporate clout like so many other similar sales type companies to bully consumersWell versed in corporate law I am sure, they use this to advantage of consumersThanks for having them correct my gender
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As noted previously, *** *** called our Customer Care Department after the week trial, thus the order had processed and shipped*** *** may return the order for full refund to the following address:
Purity Products
Returns Department, RA# ***
*** *** ***
*** *** ***
Again, thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D***
Credit Manager, Purity Products
*** ***
*** ***
*** *** *** *** ** ***
*** ***
***

Again, thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your continue support with this issue, since my last communication with ***, they have noted on their files that the package was NOT deliver*** made me sign a document to indicate that the product was NOT received*** will communicate this information to Purity products.
I spoke to two different people at *** and they had assure me that they will communicate this information to Purity Products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** *** *** ***
Dear Revdex.com,
*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully
satisfied customers and we work hard in this pursuit
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you of EverStrong Tablets at $each (27% off retail) and bottles of B-Energy BerryMelts at $each (33% off retail), every months plus $shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance
*** *** agreed to the Super Saver program for EverStrong and B-Energy BerryMelts when he placed the free bottle order; he was advised to call within the first weeks if not satisfied so he won’t be charged or shipped anything further, he agreed
I’ve personally monitored Gino’s call, he spoke to Courtney who was professional and courteous throughout the call; unfortunately, towards the end of the call, the call just droppedGino may returned the order for a full refund; the super saver program was canceled
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Advertising a "free" product, and then adding fine print that negates that is a dishonest business practiceYes their fine print stated a different claim than their advertisement, but that doesn't change the fact that what they did was incredibly unethicalI will be filing a fraudulent charge claim with my credit cardIf Purity Products would like their product back, they can send me a pre-paid return labelThis is in Chase Visa's hands now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***