Purity Products

*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
Complaint ID: ***, *** ***
I regret that *** ***’ experience with Purity Products was not a positive one*** *** is a valuable customer and her satisfaction with
Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer
On 3/**/14, *** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of OptiKrill Super Formula at $each (25% off the retail price) and bottles of Plan Formula at $each, every months, plus discounted shipping of just $This month supply would save you more than 25% off the regular priceHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
Our records indicate *** *** agreed to the Super Saver program for OptiKrill Super Formula & Plan Formula when she placed the free bottle order*** *** called our Customer Service on 4/**/to change her address; she was advised her next scheduled order would ship on 8/*/The order processed & shipped on 8/* to the new address *** *** had provided us. As per *** ***’ Visa credit card, the address the order shipped to matches 100% with the billing address they have on file for her
On 8/**/*** *** called regarding her charged from us; she was advised it was for the order shipped o 8/*/She claimed to have moved from that address, unfortunately, because she did not updated the address prior to the order shipping, we are not able to issue a refund for itThe Super Saver program has been canceled
Thank you for bringing *** ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** ** ***
Dear Mediator,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer and his
satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of H.A Joint Formula at $each (40% off the retail price), bottles of Omega plus C & D at $each (almost 45% off retail price), bottles of Vital Brilliance at $each (27% off the retail price) and bottles of Vital Maca at $each, every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally monitored the call and confirm *** *** agreed to the Super Saver program for H.A Joint Formula, Omega plus C & D, Vital Brilliance and Vital Maca when he placed the free bottle orders
Our phone records indicate *** *** called our Customer Care department on 3/**/to cancel the Super Saver program as he needed more time to try each product individuallyOur manager offered a discount and to delay the next order and *** *** agreed to remain on the Super Saver program with the next shipment set for 8/**/14; he was advised to call prior to 8/**/if after trying the product, he still wanted to cancelThe order processed & shipped as scheduledUnfortunately *** *** called on 8/**, after the order had processed and was advised to refuse the orderThe order was returned on 8/**/and a full refund was issued; the Super Saver program was canceled
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Purity Products answer is unacceptableIt 's just a bunch of unproven double talkThey claim their products don't cure or treat any disease, but in this case they are CAUSING DISEASEThat's completely different. I reject their answerIn the interest of customer satisfaction and good business prectices and their bad name, Purity should simply pay for the return shipping and stop being so stubbornREally? You want to fight and tarnish your reputation over semantics and a couple of dollars shipping cost? You need to read *** *** *** ***, a book you can read at the library since you are too *** to buy it.Maybe you would learn how to do business with the public
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** *** *** ***
*** ***
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers
and we work hard in this pursuit
When placing the order, *** *** was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything furtherUnfortunately, *** *** is mixing that information with our refund policy, which is not the same; she has days to return the order if not satisfied*** *** may return the order for full refund using RA#***; the supersaver has been canceledAs per our Call Log activity, *** *** disconnected while our virtual agent was trying to assist
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at *** to obtain a return authorization
Thank you for bringing *** *** complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
*** *** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They stated that I may return it, but did not provide any means to do so, e.gemail address, return shipping address and/or Return Merchandise Authorization (RMA), etc. As my complaint clearly indicates, they have insulated themselves from being contacted regarding cancellations or returns. Which, was in fact, a large part of the reason for my complaint to the Revdex.com in the first place. Until they arrange for the return of, and refund for the package they already sent me, then I do not consider my problem resolved. Apparently I mistakenly listed the package as a $value. However, their response indicates that the package they shipped (before the 15-days after shipping the sample) is actually valued above $120.00, making a refund even more of an issue than I had originally thought!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is intent on quoting their policy, but does not address the inadequate actions of their customer service representatives (i.enot cancelling as I requested and then offering me a refund at one point only to reject it later) which is the key point of the complaint If policy adherence and a few hundred dollars trumps customer satisfaction then this complaint needs to be posted for all to see They are culpable for this order being erroneously shipped out in the first place but will not own up to that fact So be it....but other people are going to know about it! In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I did not agree to the conditions that they are stipulatingI was supposed to get a free bottle of eachIf they would have explained this properly and completely I would not have accepted the offerThis also does not show that I called on 03/**/to cancel the entire thing, which their customer service admits.Sincerely yours,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

July *,
Complaint ID: ***, * * ***
Dear Revdex.com,
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we
work hard in this pursuit
At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally reviewed *** ***’ account, on 3/**/she called for a cancelation, however, the agent offered a discount & a delay, and she agreed; she was advised her next order would process on 6/**/*** *** contacted us on 7/*/17, after the order had processed and shipped
*** *** may refuse the order as is currently in transit or she may return it for full refund, as per our Refund Policy; the super saver program has been canceled
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receipt
Thank you for bringing *** ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D***
Credit Manager, Purity Products
Direct *** *** ***
*** *** ***
*** ** ***
*** ***
***

*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** ** ***
Dear Mediator,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer and her
satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of the Certified Organic Juice Cleanse at $each (25% off retail), every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance
*** *** agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further*** *** called our Customer Care Department the day the order processed, fortunately, the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled; since this was a check by phone transaction, it takes longer to go thru, however, the order was fully credited on 2/**/The Super Saver program has been canceled
Transaction ID Timestamp Transaction Type Amount
*** Feb **, 10:14:AM Credit USD
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

As noted on my initial response, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally monitored the call, *** *** agreed to the Super Saver program for the VeggieStrong - The Organic Protein Smoothie when he placed the free bottle order; during the call, our agent explained “if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything further”After weeks, an order processed, as we did not hear from *** ***This information was also included in the shipment with the free bottle order.Again, the order was returned and a full refund was issuedThe Goods and Services Tax (GST) is a Canadian Domestic consumption Tax in which Canadian consumers pay to their government, this is not collected by Purity Products, therefore is not refundable thru Purity Products, but thru Canadian GovernmentI previously included the link, which provides customer with the information needed to get reimbursement for GSTAgain, the link is: ***?Again, thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Complaint ID: ***, *** ** *** Dear Revdex.com, First, we would like to apologize to *** *** for any inconvenienceIt is the heart of our mission for over years to ensure our customers are completely satisfied and we work hard at this pursuit It is important to
highlight Purity Products gives away thousands of free bottles to customers across the U.S and Canada with no further obligationsThe free bottle offer comes with an invitation to join the Super Saver ProgramIt is not mandatory to join and the customer may decline to join at any time and still receive the free bottle Purity Products’ cancellation policy is disclosed during enrollment and it is included with every shipmentIt clearly instructs customers that the program may be cancelled at any time by simply calling our Customer Care toll-free number ###-###-#### Monday -Thursday 9am-8pm Fri - 9am-7pm and Saturday 9am-5pm EST Per review of the account, *** *** called on 06/**/and requested to cancel the order that was recently processedAs requested, the order was cancelled and a full credit was successfully processed on 06/**/
*** ***
***
*** ***
***
We thank you for bringing *** ***’ concern to our attention and we look forward to continue to serve him as our valued customer

April**,
Complaint ID: ***, *** ***
Dear ***,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has
always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of Vital Brilliance at $each (27% off the retail price) and bottles of Vital Maca at $each, every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance
*** *** agreed to the Super Saver program for bottles of Vital Brilliance at $each (27% off the retail price) and bottles of Vital Maca at $each, when he placed the free bottle order; he was advised to call within the first weeks if not satisfied so he won’t be charged or shipped anything further*** *** called our Customer Care Department after the order had processed and shipped, thus unable to stop the order*** *** may return the order for full refund; the Super Saver program has been canceled
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** *** *** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Banking transactions could take up to business days to complete, thus *** *** will need to wait until 2/**/to allow the credit to post to her account
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Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** ***, Purity Products
Direct ###-###-####
Fax ###-###-####
*** *** ***
*** ** ***
*** ***
***

*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** *** ***
Dear Mediator,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer and his
satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
*** *** has returned the order as of 2/**/and a full refund has been issued
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
Dear Mediator,
I regret that *** ***s experience with Purity Products was not a positive one*** *** is a valuable
customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Our Free Bottle policy is: A customer may receive Free Bottle Order (up to free bottles of different products) per household, per calendar year*** *** has exceeded the free bottle policy for the year
I invite *** *** to enroll in Purity's Super Saver program and save at least 25% on every future Super Saver deliverySuper Saver customers receive bottles of the specified product, automatically, every months at the discounted priceAs a Super Saver customer, you always have the option to modify, change, cancel or put your order on hold, at any time, with no obligationSimply call our customer care line at ###-###-####There is no enrollment fee to be on the Super Saver program and every order comes with a 100% Satisfaction Guarantee
Thank you for bringing *** ***s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]there answer is a bunch of *** they should have the audacity to call the said client to see if she like the product instead of just reording it themselves and deducting that much money from her account to me that is identity theft and very fraudulent and I will never endorse this product or company for that matter my bank is looking into this matter as they know more about the law of taking money from someone without its permissionyou as a Revdex.com should not give them a good rating they dont deserve the time of day.also my bank will be trying to get the overdraft charges that was charged to my account from this *** company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I REQUESTED BEFORE MY BOX WAS SHIPPED THAT THEY CANCEL THE AUTOSHIP ORDER, THE SUPERVISOR LIED AND SAID THAT SHE COULD NOT FIND MY NAME IN THERE SYSTEM, I RECEIVED MY BOX SEVERAL DAYS LATER, I REQUESTED A *** RETURN AUTHORIZATION AND THEY GAVE ME ONE, I WANT THEM TO HAVE *** PICK UP THE BOX FROM MY SHIPPING ADDRESS ASAP AND CREDIT MY CCTHANK YOU VERY MUCH, GOD BLESS, YOUR PARTNER FOR PROGRESS, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

November
**, 2015Complaint
ID: ***, *** ***Dear Revdex.com,*** *** is a valuable customer and her satisfaction with Purity Products is
very important to us. At Purity
Products, our goal has always been to exceed our customer’s expectations, to
create fully satisfied
customers and we work hard in this pursuitOn 8/**/15, *** *** called in response to our free bottle advertisement, the offer is
as follows:***By accepting our free bottle today, you
become eligible to enjoy the benefits of our Super SaverThis simply
guarantees you a lower price on this product and you will have weeks to try
the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of Certified Organic Juice Cleanse at $each (20%
off retail), every months plus $for shipping, charged to the
credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer
cr located on your free bottle within the first weeks and you will
not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a
Super Saver customerIs this Okay?At Purity Products, all calls are
monitored and/or recorded for quality assurance and compliance. *** *** agreed to the Super Saver program for Certified
Organic Juice Cleanse when she placed
the free bottle order; she was advised to call within the first weeks if not
satisfied so she won’t be charged or shipped anything further, she agreed. *** *** was sent an email confirmation when the
free bottle shipped, which included the tracking #, providing her with an
estimate time of delivery; the order was delivered on 9/**/15. *** *** never contacted us to advice of non-receipt. The first super saver order processed and
shipped the morning of 9/**/and on this date, *** *** called to advise us of
non-receipt of the first free bottle and requested to cancel her super
saver. The agent canceled her super
saver and advised *** *** an order had processed that morning and to
simply refuse it for refund; *** *** was sent an email
confirmation regarding cancelation of the super saver. *** *** has not returned the
products and is currently disputing the charge with her credit card companyThank you
for bringing MrsSimmons’ complaint
to our attention. It is important to
Purity Products, Incto maintain positive customer relations and to do what we
feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to
review our practices to ensure that they are in full compliance with pertinent
state and federal laws.Yours
in good health,Janeth
D***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ I do not feel valued as a potential customerI contacted Purity to inquire about the trial product that I never receivedUpon research I was informed the trial package was delivered to the *** *** post office and that I could attempt to retrieve it from thereI was also informed that another order was shipped and I was liable for the charge until the shipment could be stopped or returned by me I debated with the supervisor concerning my refund for at least minutesThe result was a partial refund could be given and the remaining would be credited when and if the shipment could be stopped or returnedI am not satisfied as , I never received the trial product and also the customer service provided by the supervisor was unacceptable Resolution emphasis was placed on retrieval of their product first and the client second ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***