Purity Products

Complaint ID: ***, *** / *** *** Dear Mediator, *** *** is a valuable customer and his/her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied
customers and we work hard in this pursuit All calls are monitored and/or recorded for compliance, quality, and training purposesThe account was reviewed and confirmed *** *** opted to join the Super Saver automaticshipping program when she placed an order on 06/**/for a free trial of AstaFX Super Formula for the shipping fee of $By enrolling, a three month supply is shipped after the free trial , and every three months thereafter at the discounted price 25% off retail. The Call & Activity Log which records ALL contact attempts and account activity shows no record of cancellation entries recorded prior to 06/**/15,This indicates *** *** failedto stop preauthorized shipments by calling to cancel the serviceBased on this information, it has been determined the charge of $is valid.*** *** contacted Purity Products on 07/**/and requested to speak with a SupervisorOn this same day, our Supervisor in charge *** contacted *** *** via the phone to address his concernsUnfortunately, after many call attempts to contact *** ***, the phone was hung up on the other side of the line. In spirit of good faith, Purity Products has issue a return label with tracking no*** to facilitate the return of the merchandiseUpon receipt of merchandise, a credit will be processed to *** ***’s account. We thank you for bringing *** ***’s concern to our attention. It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, *** ***Credit Department Purity Products *** *** *** *** ** ***
*** ###-###-####www.purityproducts.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

September *,
Complaint ID: ***, *** ** ***
Dear Revdex.com,
I regret that *** *** experience with Purity Products was not a positive one*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal
has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Please know that every weekend Purity Products gives away over a thousand free bottles to customers across the U.Sand Canada with no further obligationsAll of our free bottle offers come with an invitation to join the Super Saver Program; it is not mandatory to join and customer may decline at any time & still receive a Free BottlePurity Products also offers a generous 60-day money back guarantee on all bottles returned
Thank you for bringing *** *** complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
E-mail: *** ***

*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
Dear Mediator,
I regret that *** ***’ experience with Purity Products was not a positive one*** *** is a valuable customer and his
satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
We take pride in making sure our customers’ orders are filled accurately and efficientlyAlthough our records show the package was successfully delivered, we have re-opened a *** investigation; the previous investigation was closed by *** as delivery was confirmedThe complete process could take up to weeks to situate the location of the packageShould a completed investigation determine *** *** did not receive the package, Purity Products will gladly credit the full amount of $
Thank you for bringing *** ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Once again,the problem wasn't in the receiving of the information but rather in the timing of the reviewing of the information and the free will crediting of a credit/ debit card without approvalI am a truck driver and I may not get my mail for weeks at a time
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your Return Policy had nothing to do with product that I was told would be freePlease release the recorded conversation for review with an outside reviewer and they'll find that I was told the bottles would be freeIf your company representative made a blooper you could admit it and take your "once free" product back, making an exception to your Return Policy (outside the days and shipping cost) considering that I had been lied to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my printed statement to have the recording made public absolves Purity Products from any breach of the PCI standards of practiceIt is laughable that they only now bring the PCI up after my SPECIFIC request to have what they say is my agreement made publicAny review that they mention in their response is one done internally by those employed by them and therefore not unbiased and fully prejudicedBy their response they have slandered my name and my reputation without providing a means for my vindication or recompense while simultaneously allowing themselves unencumbered freedom to continue their sordid and unethical business practice.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

?Our website clearly states that “by accepting the free bottle offer you will be enrolled in our Super Saver program”, in which customer must check off the box agreeing to the offer to get the free bottleThe offer states that if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything further*** *** accepted the offer and did not canceled until after weeks after the order was processed and shipped; as per our refund policy, *** *** may return the order for full refund
Again, thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not agree to subsequent purchase of veggie strong products as response suggestI need full refund plus $return postage.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, pending the successful receipt of a full refund following the return of the product in question.Sincerely, *** ***

Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

October **,
Complaint ID: ***, *** ***
Dear Revdex.com,
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied
customers and we work hard in this pursuit
We take pride in making sure our customers’ orders are filled accurately and efficiently, and we only work with carriers that have the highest delivery rateAlthough our records show the package was successfully delivered via ***, as a courtesy to *** ***, I have issued a full refund
Thank you for bringing *** ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
Janeth D*** *** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
Dear Mediator,
I regret that *** ***’s experience with
Purity Products was not a positive one. *** *** is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Thank you for taking the time to share your complaint with us. The average hold time at Purity Products is seconds to up to minutes. Recently, we’ve experienced a high call volume and we’re truly sorry for the long wait time We have new staff on the way to ensure that this will not happen again.
An order was processed on 7/**/and shipped, as a courtesy, we have sent a UPS return label, free of charge, to facilitate the return of the order to our warehouse. All future orders have been canceled
Thank you for bringing *** ***’s complaint to our attention. It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am still waiting on someone from this company to contact me regarding my refundI recorded the conversation that I had with the manager which he stated that they couldn't verify who placed the order in the first placeI also told him that I had missed placed my card around the time that transaction took placeIn addition to all this they mailed another package which I declined to *** and told them to return the package which it took place on Dec ***I am still waiting on my refund I already contacted my CC company and open a dispute on this companyLooking at the reviews from this company I am not the only one that they have scammed before I want my Money ASAP
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

March **,
Complaint ID: ***, *** * ***
Dear Revdex.com,
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers
and we work hard in this pursuit
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you boxes of Co-Q Daily at $each (27% off the retail price), and bottles of Vitamin C & BEnergy Melts at $per bottle (33% savings off retail), every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance
*** *** agreed to the Super Saver program for Co-Q Daily and Vitamin C & BEnergy Melts when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further, she agreed
I’ve personally reviewed *** ***’ account and as per our Call Log Activity report, which records all account activity, *** *** called on 2/**/at 3:02PM and requested a cancelation which was completedThe order in question had processed & shipped the morning of 2/**/16, prior to the cancelationOur supervisor offered to credit half upfront & advised *** *** to refuse the order as it was in transit and that the remaining balance would be credited upon return
Call Log Activity Report-- *** * *** User Date Reason Comment
CRF
2/**/3:02PM Super Saver Cancellation cancellation requested, completed
AN 2/**/3:33PM
Supervisor Call Customer has financial hardship, offered 50% & advised to refuse for remaining balance
The order was refused and a full refund has been issued
*** *** *** ** ***
*** *** *** ** ***
*** *** *** ** ***
Thank you for bringing *** ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
Janeth D***
Credit Manager, Purity Products Direct ###-###-####
Fax ###-###-####
*** *** ***
*** ** *** E-mail: ***
***

November**,
The Revdex.com
** *** *** *** *** *** *** *** ** ***
Complaint ID: ***, *** ***
Dear ***,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer and her
satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of Krill Omega at $each (25% off the retail price) and bottles of B-Energy Melts at $each, every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally monitored the call and confirm *** *** agreed to the Super Saver program for Krill Omega and B-Energy Melts when she placed the free bottle order*** *** has since returned the order and a full refund for the merchandise has been issued; the Super Saver program has been canceled
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** *** *** ***, Purity Products
Direct ###-###-####
Fax ###-###-####
*** *** *** ** *** E-mail: *** www.purityproducts.com

Purity Products' goal is to provide customers with Evidence based supplement in accordance with the latest advancement in nutritional sciencePurity leads the industry by developing truly cutting edge, research based nutritional formulasDSHEA places dietary supplements in a special category under the general umbrella of "foods" not drugs, and requires that every supplement be labeled a dietary supplementOur products are not intended to diagnose, treat, cure or prevent any disease
Purity Products fully complies with all FDA regulations in the manufacturing, packaging, holding, distributing and labeling of dietary supplements, as codified in the Dietary Supplement Health and Education Act of and CFR Part
As per our refund policy, *** *** no longer qualifies for refund
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization
Again, thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

March **,
Complaint ID: *** *** * ***
Dear Revdex.com,
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied
customers and we work hard in this pursuit
*** *** called in response to our free bottle advertisement, during the call, she was presented with the following offer:
*** Before I process your order, let me tell you how I can save you an additional $off your Super saverToday, if you choose to pay for your first order, we will save you an additional $per bottleThis would reduce your price to just $per bottle, which saves you over 30% off retail and we will secure this special discount for all future shipmentsOf course you can cancel at any timePlus you will receive three bonus gifts today, a free Blender Mixer cup, a free bottle of our B-Energy Berry Melts, and a free day supply of the Greens Organic Juice cleanse; that’s $in bonus free giftsYour total today would only be $plus $shipping, and this is backed by our day Money Back GuaranteeThis special package will save you 40% off the retail priceAnd if you’re not 100% satisfied, simply return your order for a full refund, but keep the free giftsIt’s our way of saying thanks for trying the Organic Juice Cleanse**
All calls are monitored and/or recorded for compliance, quality, and training purposesI’ve personally reviewed the call, *** *** initially accepted the offer but as the agent was reading the order confirmation, *** *** changed her mind and said she just wanted to try the free bottle, unfortunately the agent had already submitted the order for $126.80; the agent canceled the order and resubmitted it for the free bottle at $6.95; the $was only a hold since the order was canceled, this hold was never captured & *** ***s bank should release it; we only captured the sale of $
Thank you for bringing *** ***s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D*** Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
*** *** ***
*** ** *** E-mail: *** ***

*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
Dear Mediator,
I regret that *** ***’s experience with Purity Products was not a positive one*** *** is a valuable customer
and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit
Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer
*** *** called in response to our free bottle advertisement, the offer is as follows:
***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of Krill Omega at $each (25% off the retail price) and bottles of B-Energy Melts at $each, every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally monitored the call and confirm *** *** agreed to the Super Saver program for Krill Omega and B-Energy Melts when she placed the free bottle order and did not call our customer cr located on your free bottle within the first weeks as advised if not satisfied*** *** may return the order for full refund; the Super Saver program has been canceled
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

August **,
Complaint ID: ***, *** * ***
Dear Revdex.com,
*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers
and we work hard in this pursuit
I’ve personally reviewed *** ***’s account and as per our Call Log Activity report, which records all account activity, *** *** sent an email on 7/**/requesting cancelation, a prompt reply was sent advising him to call our Customer Care line as cancelations must be done over the phone for security purpose*** *** called in on 8/*/17, however, the order had already processed and shipped
*** *** *** *** *** * ***
*** *** *** ***
*** *** *** *** *** *** *** *** ***y
As a courtesy to *** ***, a full refund has been issuedThe order is currently in transit, he was advised to refuse delivery for it
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***