Purity Products

February **,
Complaint ID: *** *** ***
Dear Revdex.com,
*** *** *s a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied
customers and we work hard in this pursuit
I’ve personally reviewed *** ***’s account and as per our Call Log Activity report, which records all account activity, on 11/**/*** *** called for a cancelation, the agent offered him a discount & a delay, and *** *** agreed; he was advised his next order would process on 1/**/*** *** contacted us on 2/*/16, after the order had processed and shipped
*** *** *** *** *** ***
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As a courtesy to *** ***, a full refund was issuedIn addition, a UPS return label, free of charge, has been sent to him to facilitate the order’s return to usThe super saver program has been canceled
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
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*** *** ***
*** ** ***
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Credit will be issued upon receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi,,What they had not informed the Revdex.com on, is the charge that was applied to me for The recorded conversation in June was only supposed to be for the "super saver' program ,which is I had that as a dispute I was overcharged ,yet I have been given the credit back and am still waiting for the remainder of reimbursementBack in June the "super saver program , when applied, would only be I was automatically debited for which is on file in their system.Even if I were agreeing to the super saver program(59.92) a double charge transpired and I am possibly not the only one who may encounter a double charge
Sincerely,
*** ***

*** *** ***
Complaint ID: *** *** ***
Dear Revdex.com,
*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we
work hard in this pursuit
Our records indicate *** *** selected the Super Saver option when he placed the order for a free bottle of Krill Omega 50+ with CoQvia the webThe free bottle offer is as follows:
Item Quantity Price
Krill Omega 50+ with CoQ 1 FREE TRIAL
[X] I have read and agree to the offer details below
- $shipping appliesBy accepting our free offer today of Krill Omega 50+ with CoQ10, you will become a Super Saver customerThen in about 2-weeks you will receive another bottles, which is a 3-month supply of Krill Omega 50+ with CoQ10, charged to the payment method provided todayYou will be guaranteed the low price of only $per bottle, and receive bottles every monthsAll Super Saver orders are shipped at a discounted rate of $This offer is completely risk freeOur goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order
By selecting the box “I have read and agree to the offer details below” *** *** acknowledged acceptance of the terms & conditionsThe offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement
*** *** contacted us the same day the order was processed, he canceled the order and the super saver
Calling customer care to cancel the super saver was in the terms & conditions of the offer *** *** acknowledged and accepted, therefore no compensation will be paid
Thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D***
Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I am a Mr, not a Mrs, so I do not know who listened to the call to verify my agreementI did not intend to agree to buy anything unless I was going to place an order specificallyI was under the impression I was being left on a priority list in the event I would order something in the futureThis complaint seems to be consistent with others on Revdex.com about this companySend me a label paying for the return and I will send it back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answetr Here]
This response is unclear and makes no senseThe package has been refused, in person, as Purity instructed me toPurity needs to follow up with *** as they have partnered with them and not hold the customer responsible for their poor serviceIssue a full refund!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

July **, 2015 Complaint ID: ***, *** *** Dear Revdex.com, I regret that *** ***’s experience with Purity Products was not a positive one At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit For over years Purity Products has delivered high customer service standards & although our records indicate the package was successfully delivered to *** ***, in spirit of good faith a credit of $was successfully processed.We thank you for bringing *** ***’s concern to our attention. It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions please feel free to contact us. Yours in good health, Hibris B***Credit DepartmentPurity Products*** *** ***
*** ** ***###-###-#### ###-###-#### Faxwww.purityproducts.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to receive a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

April **,
Complaint ID: *** *** ***
Dear Revdex.com,
*** *** is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers
and we work hard in this pursuit
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance
I’ve personally monitored *** *** call, she spoke to Michael, findings as follows: The representatives’ offers were a little long winded but he was not rude or aggressive; he did slightly over talk the customer but her phone kept cutting out, so it was difficult to make out what she was saying (this could have lead *** *** misinterpret the representative as her phone was cutting out)As far as the portion that says “** *** *** *** ** *** ** *** ** *** *** ** *** *** *** ***? I work in a Corporate office in Collections and I have never treated any of our customers with this much disrespectThey request and we listen...” the representative mentioned he worked in the corporate office and offered his phone number and extension during an offer, not in response to the customer saying she would cancel her credit card
The agent canceled the super saver as *** *** requestedOver all, the agent was courteous and professional
Thank you for bringing *** *** complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D***
*** *** *** ***
*** ***
*** ***
*** *** ***
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*** ***
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August **, Complaint ID: ***, *** *** Dear Revdex.com, I regret that *** ***’s experience with Purity Products was not a positive one. *** *** is a valuable customer and his satisfaction with Purity Products is very important to
us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate *** *** ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver option when he placed the online order. You may visit us online at *** and search for Certified Organic Juice Cleanse to access the product ordering options. For your convenience, I’ve included the link for easier access*** *** *** may return the order for full refund, minus $shipping. Return authorization # ***. The super saver program has been canceled Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing *** *** complaint to our attention. It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me.? Yours in good health, Janeth D*** Credit Manager, Purity Products *** ***
*** ***
*** *** *** *** ** ***
*** *** ***

Again, thank you for bringing *** ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
*** ***
*** *** *** ***
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** *** *** ** ***
*** ***
*** *** is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers
and we work hard in this pursuit
Our records indicate *** *** called on a day we were having electrical issues; our provider, PSE&G, identified the issue which was a faulty transformer equipment located on the pole behind our building; our building was without power for several hours and caused phone issues through the day
Unfortunately, *** *** attempted to contact Purity Products the same day the order had processed and shippedCurrently, the order is in-transit and he may refuse delivery for full refund; the Super Saver program has been canceled
At Purity Products, our mission is to create the very satisfied customer, one customer at a timeOn behalf of the Customer Care team, please accept my apologies
Thank you for bringing *** *** complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws
If you have any questions or ever would like more information about our company, please feel free to contact me
Yours in good health,
Janeth D*** Credit Manager, Purity Products
*** ***
*** ***
*** *** ***
*** ** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

January **, 2016
Complaint ID: [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we...

work hard in this pursuit.
Our records indicate [redacted] placed the orders via the Web. Although the order was returned, [redacted] had already initiated a dispute with his credit card company. As per [redacted] regulations, any time a transaction is disputed, the merchant is not to process a credit; the customer must contact their credit card company for any updates.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I could not get to a computer to answer Purity products statement until now. I apologize for inconvenience.. The statement made by Purity products is not at all true. I was not automatically signed up for their super-saver program I was asked and I said no! To add insult to injury, I had a bad feeling that even though I called and cancelled any more shipments of anything, ever, that I didn't get cancelled. I went to web site to find out and tried to find any info on my cancellation and couldn't find anything pertaining to status of account. I then attempted to delete my card information, and surprise, surprise, it said It was being used for a current super saver account. I cancelled, the customer service person repeated back to me that I cancelled. I better not get anything else from them. They are a very unscrupulous company that doesn't care how they get money. Taking money from an unsatisfied customer's bank account is stealing. Not allowing customer to cancel and keeping their card info is stealing! One more thing, In the reply from Purity Products, They said I got a invoice in first shipment with information on cancelling product, There was no such thing , there was no invoice at all! and nothing on the box either. This is because what I ordered was a one time thing only , otherwise I never would have ordered it. Let Purity Products show proof of any kind that I ordered anything besides one shake mix. It was an info commercial and there was never a statement saying you were signed up automatically for anything. What they are doing is illegal.  An email stating I have cancelled all future shipments NO MORE PRODUCTS OR EMAILS ADVERTISING from them . I tried to stop their emails to buy more stuff but I can't seem to stop even those. I want Purity Products to pay return shipping for the product I have to send back that I declined to buy. NO more products EVER!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Spoke to associate, and she explained bank account attached to purity products is how credit card...

information was received. I have to take it up with bank as to why my information was released. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]