Quail Lakes Dermatology

Consumer does not advise the model no. of his food processor.

Replacement hair dryer will be shipped to the consumer December 19, 2017.

Complaint: [redacted]
I am rejecting this response because:There are no instructions on how to receive a refund on the food processor. However, if the blade is...

actually received in 7 days I will not require the refund, and I will consider this matter resolved.
Sincerely,
[redacted]

The complaint is now being handled by the Legal Department and we do not have all of the same information as do the Customer Service Representatives.  It would have been nice to receive the consumer's model number.  However, a replacement blade has been ordered and will be shipped within the next seven (7) days.

We have been in touch with the consumer and have advised him we still do not have inventory of his model appliance.  He was given a choice to choose an upgraded model which he has and the replacement will be sent to him.

Consumer does not advise her Food Processor Model No.

Complaint: [redacted]
I am rejecting this response because: I did not receive a $10 waive of fee and...

never was told that and have not heard back from the company after I spent all day calling them and being put on hold for over 1 hour waiting to speak to a supervisor who said they would call me back and never did. I am looking for a refund or store credit of $33.95 for shipping the broken coffee maker back. They should receive the broken coffee maker on 4/20. My whole kitchen is full of [redacted] products and if this is how their customer service is I am truly disappointed, their products should not be breaking in less than 6 months let alone have the consumer pay for it to be fixed when it just stops working.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me, IF I RECEIVE THE REFERENCED BLADE IN ONE WEEK's TIME.  I will follow up in the week if I have not received the blade. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I would like to keep this issue open until I receive the reimbursement check from the company.
Sincerely,
[redacted]

Cuisinart Customer Service has no record of this order.  Perhaps the consumer purchased the parts from another entity that sells Cuisinart parts such as [redacted] The consumer needs to contact the entity he purchased from.

From:...

[redacted]m] Sent: Wednesday, March 29, 2017 9:23 AM To[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #...   I had complained 2 months ago about never receiving a replacement blade form Cuisinart  They had recalled one of their blades from a food processor.  This complaint was set aside because Cuisinart wrote that they are working on it. Well, I'm writing to complain that I still have NOT received a replacement blade     [redacted]
[redacted]
[redacted]

We are doing everything we can to get replacement blades to consumers as soon as they are received from the manufacturer.

We are sorry for the inconvenience this matter has caused the consumer however we decline her request for replacement of her food processor.  A replacement blade has been ordered and is being shipped under Tracking No:  [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please be advised that we will contac[redacted]

Consumer did not advise her model no. of the food processor.

Complaint: [redacted]
I am rejecting this response because: As of today, one week after the company's response stating they would mail out a replacement blade, I have not yet received it.  Based on other customers' experiences, when I do receive the blade (assuming I will ultimately receive it), it may well not be the correct size.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY IF  they actually test the heating of the oven for convection baking. My testing of the oven has shown faulty design  and failure to reach baking temperatures.  Repeatedly I have asked them to test.  Customer Service has never complied, just kept sending me another faulty oven, certainly indicating they cannot repair it on the repair bench. If that goes on, I would end up with oven #6 which would not bake and would have no warranty.
Sincerely,
[redacted]

To The Consumer:  We are very sorry that you were not initially advised when your replacement blade would be sent.  As soon as replacement blades are received from the factory, a replacement blade will be sent to you.  We apologize for the inconvenience you are having in not being...

able to use your food processor however we are doing the best we can in light of the large amount of blades that are to be replaced.

THIS IS OUR FIRST NOTICE OF THIS BETTER BUSINESS BUSINESS BUREAU COMPLAINT.  PLEASE LET YOUR RECORDS REFLECT THIS! A replacement blade will be ordered for this consumer.