Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that you spoke with one of our associates who...

has refunded half of the charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered on Jan. 02.We hope you have a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that you spoke with one of our associates who...

has cancelled the order and refunded the charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I'm sorry that your order will not arrive in time for Christmas. On every single page of our website is a big banner at the top stating that we couldn't guarantee any order placed after the 5th that it would arrive in time for Christmas. We do plan on getting phones in the future,...

however we don't have the capability to do so right now. I'm sorry about that. I have canceled your orders and refunded the money. I hope you have a Merry Christmas!!

Hello [redacted],I apologize no one has gotten back to you - for some reason we are not finding your subsequent requests. If you can please tell me what was wrong with your orders I a more than happy to get those fixed today.Again, so sorry! You can reach me directly at...

[redacted]@americanlasercrafts.com.Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orders. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your orders have been shipped and...

delivered. We have also refunded half of each shipping charge for each order.  We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted], I'm sorry if you didn't get the email however I did in fact respond the same day to your email. I'll send it to you again, as well as a screenshot so you can see what I see on my end. As I said in the previous reply, if you wouldn't mind replying to the email I would be more than happy to help out with this.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I will have your remaining board upgraded to a...

larger size and the amount we charged, refunded back to your method of payment. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. Your charges have been refunded and your order will...

still be shipped out.   We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello. The tracking provided by USPS indicates that your order was delivered on Jan. 3rd. Tracking number: [redacted] Status: DeliveredJanuary 3, 2018 at 2:46 pmDELIVERED, IN/AT MAILBOX[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered shortly, and a refund and been issued. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because: seeing as if the tracking I received on 12/10 sat for 5 days with no status update and continued to sit for another 2-3 showing that it's in Utah (where you're located) I HIGHLY doubt that my second order will be here as promised. I even doubt my first order will be in as it shows it should have arrived today but again shows still in Utah. 
Sincerely,
[redacted]

Thank you very much. I appreciate finally getting these in. I am sure that they will come in handy with out single digits temps tomorrow. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for your email. I am so sorry that your engraving was spelled wrong. We will ship you out replacements immediately. Also, can you email me directly and let me know who told you they were engraved correctly? I'd like to have a chat with them on this end to make sure they are...

handling requests and mistakes properly. If you have any additional questions or concerns, please email me directly at [redacted]@americanlasercrafts.com.Thanks!Brian

Hello, I'm really sorry about the delay in your order and the delay in responding to your emails. We as a company do care about the customer and want everyone to have the best experience possible. However we were very unprepared for this Christmas season, (Wed didn't expect to become one of the...

top ranked sellers in the world on Groupon.) because of this unexpected surprise we were understaffed, however we have been doing our absolute best with the resources we have. I'm sorry that we weren't able to meet your expectations, however we are doing our best. We are still a new company not even three years old, because we are so new, mistakes will happen. I hope you understand. I have refunded you the money we received from you and your items will still be made and shipped to you. If you have any other questions you can reach me at kent.o'[redacted]@qualtry.com Thanks!

Hello [redacted],Thank you so much for your email. From what I can tell, your order was processed and sent some time ago. Since you have not received it yet, I am re-sending your bottle openers today via 2-Day Priority mail so that you will receive them on Thursday before Christmas. If for any change the...

original order shows up, please go ahead and keep those as well. I apologize for any inconvenience. Should you have any future concerns, please feel free to let me know at [redacted]@americanlasercrafts.com. You'll also receive a separate email form our shipping department with the new 2-Day tracking number.I hope you have a Merry Christmas!Brian

Hello, Thanks for the very lovely story, (I appreciated it. :) I'm sorry for the delay in your order and the long time it has taken us to get every thing made and shipped. We do have listed on every single page of our website that orders can take up to 14 business days to be processed. The 14th...

business day would be December 22nd. However I do have good news for you. Your order will be shipped out tomorrow, and you'll receive a confirmation email with the tracking number either the same day or the day after. (Your orders will arrive in time for Christmas.) You are correct in the fact that we weren't ready for the demand that we received. However we have been working with Groupon for almost three years now, and during the non holiday season we are able to receive orders and have them processed and shipped within just a few days. We thought we were ready for the Christmas season but unexpectedly (luckily for us, and also unluckily for us) we became one of the top sold items on Groupon in the world. We hadn't planned for this and were caught off guard. We're sorry about that, but we have been and are continuing to do the absolute best we can with the resources we have. I hope you understand. As for the email you received, we recently got a new program that is supposed to help keep our customers in the loop as to where their order is, unfortunately it has several bugs and has caused some confusion by sending incorrect emails to customers. If you have any other questions you can contact me at kent.o'[redacted]@qualtry.comThanks!

Hello [redacted],I am so sorry that your order arrived 1 day late, this was certainly not our intention. We were ensured by the post office on the date it went out that it would arrive on time. I sincerely apologize. In addition, it sounds like one of your items arrived incorrectly. If you can email me directly at [redacted]@americanlasercrafts.com and let me know what the issue is I am more than happy to get that fixed for you.Thank you,Brian K[redacted]@americanlasercrafts.com

Hello, I'm sorry that you didn't have a good experience with our company. I'm also sorry that your order was delivered two days after Christmas. We did the best we could to ensure that it would arrive by Christmas. If you look at the tracking on the package it was delivered to the post office...

on December 21st and your shipping was upgraded from standard shipping to two day priority mail in an attempt to make sure it arrived on time for Christmas. By all means it should have, I'm sorry that it didn't. We didn't know that the two day mail we paid for wouldn't actually arrive in two days. We did uphold our part on the deal that it would be shipped within 14 business days. If you have any other questions please feel free to contact me at kent.o'[redacted]@qualtry.com

Hi [redacted],It looks like this order was placed on OpenSky.com - which is one of the marketplaces we sell our products on. We have been attempting to get your order information from them for some time now. When orders come in that have more than 1 line item on them, the personalization data doesn't...

come through to us, and we rely on them to get us that information. They don't pass along any contact information to us like your phone number or email address and want all communication to go through them which has been frustrating. I am so glad you reached out to us. If you can please email me directly with how each item should be personalized I can push it through for you ASAP.Thank you [redacted],Brian K[redacted]@americanlasercrafts.com