QVC is by far the most in-humane company I've ever dealt with. I, along with what I'm seeing as thousands of other 'former' customers, had a hard spot in my life a few years back, and had to file bankruptcy. You don't get a choice to NOT include a creditor in a bankruptcy, so I filed against QVC, but promptly called them to tell them that was the case, and that I would sincerely like to keep my account, so would love to be given the opportunity to pay my account and keep it open. I was told NO. Just NO. NO, I can't pay you off? NO. I can never shop with you again? NO. After several years, I was honored to be given what I thought was a second chance. I applied for, and was approved for a new QVC credit account and online membership. One year later, and after showing my credit-worthiness, three days ago, my pending order was abruptly cancellled and my online membership account closed. No reason given. This company has no tolerance for anyone having financial hardship or for anyone even willing to to do the right thing. Now, I am done withe QVC. They can offer me 10 accounts, and I will 'respectfully,' and in written, decline. I value human beings and I treat them with respect, just as I treated QVC. QVC does not value customers, they only value customers' money. QVC customer policies are an embarrassment to those of us who call ourselves compassionate human beings. They claim to be something they are not. They do not treat people with respect. I also shop at HSN, and that's where I will spend my hard-earned money from now on.
Dear [redacted]
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the authorization for her credit card in the amount of $212.26. I requested our Finance...
Department to remove that authorization. As a courtesy for our customer I issued an Easy Pay Promotion for (5) Easy Pays. This promotion will expire on April 10, 2015.Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evellc K[redacted]
Office of the President
QVC
Dear Ms. [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer is asking why her Qcard bill's minimum payment went from S35.00 to $49,00. Our Customer has several orders on QVC's easy pay plan; the plan requires our Customers to pay payments over several months, Due to this our Customer's Qcard bill does go up every month by those amounts, When the bill is received our Customer needs to pay the minimum payment stated on the statement. The minimum payment due on Customer's Ocard is 10% or $25.00 whichever is greater. As of today our Customer's minimum payment on her Ocard is $37.00. Our customer owes a total of $108.54 in declined easy pay debt on her QVC membership account. If this is not paid our customer will be forwarded to a collection agency until the debt is paid in full. I am sending our Customer an easy pay list letter showing her that the debt she is stating is on her easy pays not her QVC credit card. The debt is riot our customers QVC credit card that card is fine. Our customer has been making the payments. The debt in question is our Customers easy pay debt.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed.Sincerely,
Janet S[redacted]
Office of the President QVC, Inc.
December 16, 2014Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the purchase of the Samsung camera. We apologize that there was an...
error regarding the extra lens on this camera, Our Product Information Department researched this and discovered the camera only comes with the 9mm lens. It does not come with the 9-27mm lens and was not priced to include that lens. Unfortunately we cannot supply our customer with the additional lens. Please let our customer know that they could return the camera for a complete refund.Thank you for the opportunity to respond to his inquiry,Sincerely,
Evelle K
Office of the President QVC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the Revdex.com's intervention which contributed to the resolution of the complaint. Thank you.
Regards, [redacted]
October 15, 2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond,First I would like to apologize for any delay in processing and updating our customer information on her account. I have reviewed the account and all...
information has been updated. I have spoken to our customer today (10/15/14) and advised her of this information as well.Again we apologize for any inconvenience this may have caused our customer. Is additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K
Office of thc President QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
July 30, 2014Dear [redacted]Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.QVC has made a business decision to temporarily close our customers account while an audit is in process. Our records indicale that our customer has claimed non...
receipt of 9 or more packages in the last 2 years even though our records indicale the merchandise was delivered. When the audit is completed, we will notify our customer of our finds in writing. Please be aware that this process may take up to 6-8 weeks for completion.Our customer may contact our customer Service department at [redacted] for assistance with any questions related to her account,We apologize for any inconvenience this may have caused Our customer If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K
Office of the President, QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I am wondering why this cannot be honored. I never rec'd any indication that my card was declined; $25 is a very minimal amount if they do not want to try to get another product.
Regards,
[redacted]
Dear: [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. QVC regrets the concerns that our customer has regarding paying for two [redacted]. Our customer stated that the bed was picked up when the new...
bed was delivered. I took the liberty of contacting our customer and I issued a refund in the amount of $268.52, to the credit card used on the order. I also apologized for the delay in receiving a resolution to her inquiry and issue a $50 membership credit to be used on a future purchase to her QVC customer account. Thank you for allowing me the opportunity to respond to our customer's inquiry.
Sincerely,
Evellc K[redacted]
Office of the President
QVC
Complaint: 11397521
I am rejecting this response because:
Complaint: 11397521I am rejecting this response because:
In the response from Ms. Janet S at QVC she states (quote) ""It is QVC's business practice NOT to RESUME doing business with such customers who have caused loss to the company (referring to the 2014 bankruptcy that was final in March 2015).HOWEVER, they DID resume doing business with me AFTER the bankruptcy with not only purchases but easy pays and also allowing me to use my Q Card through Synchrony Bank. So if it is their practice not to do resume business with customers who have declared bankruptcy with them, they should NOT have resumed any business at all after my final bankruptcy. Yet they have been doing business with me, taking money from me for purchases either by my MasterCard or my QCard for almost a year AFTER the bankruptcy. My phone number, name, and address was the same as it was on the bankruptcy filing they received, so there was no change in any information they had on file. Yet they DID resume business for almost a year after my bankruptcy was final, even as I stated allowing purchases to my Q card which I got a year after the bankruptcy was final. Therefore, I state, as in my complaint they have damaged me and my credit by allowing business to resume (which they could have rejected when I purchased items well over a year AFTER the final bankruptcy but they DID NOT). Therefore, I now have a credit card I can not use. The use of it is not the problem, the problem is since it is only good at QVC it will become inactive and eventually in about a year be closed by the bank (thus adversely affecting my new credit score which is good and in rebuilding process) by having a closed account due to inactivity since QVC will not allow me to use the Synchrony Bank Q card and OVC is the only place it can be used.
IF indeed QVC does not wish to resume business with anyone who has declared bankruptcy against them at any time, then they SHOULD NOT HAVE RESUMED IT, but they did for almost a year after my bankruptcy was final. If they had simply initially rejected doing business with me that would be one thing, but to resume, then stop (a year after the bankruptcy and after many purchases the past year since the bankruptcy all in good standing) they have put me in the position of eventually Synchrony will have to cancel my card due to inactivity, thus putting a hit on my new credit rebuilding through no fault of my own, since QVC DID RESUME BUSINESS WITH ME FOR OVER A YEAR AFTER THE BANKRUPTCY. Secondly, QVC did not take the loss Synchrony Bank did as they held the credit also during the 2014 bankruptcy. Synchrony bank granted me credit with no problem after the bankruptcy. If QVC did not wish to do business with me they should have rejected my business from the start, given my phone, address and name are the same as on the bankruptcy paperwork the received in 2014. Yet they RESUMED BUSINESS IN 2015 after it was final and up to just a few weeks ago.
THIS HAS ADVERSELY AFFECTED ME by them doing so through no fault of my own and if it is their policy they should have never resumed business with me, but they did and have no reason to close my business with them other than stating they don't resume it after a bankruptcy but INDEED THEY DID RESUME IT FOR THE PAST YEAR SINCE THE BANKRUPTCY WAS FINAL. Also, I never used (any) of my credit cards involved in the 2014 bankruptcy once I filed and for many months prior. I have only recently (the past year since the bankruptcy) resumed using any credit cards and the Q card and QVC itself resumed such business with me AFTER the bankruptcy they are now stating prevents such. My credit should not suffer when everything is in good standing and Qvc did resume business with me contrary to what their policy says. Because of that they have put me in the position that eventually the bank will have to cancel my card due to inactivity which will adversely affect me and my new credit which is in good shape being rebuilt
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
April 22, 2015
Dear [redacted],
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.Unfortunately, we cannot find a membership account under the Customer's name nor address, The phone number customer provided...
in the complaint brings up another membership account and the email address brings up the same membership account. This account is neither in the name of our Customer nor address. The Customer would need to provided order numbers or a membership number for her QVC account.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint
Sincerely,
Janet S
Office of the President QVC, Inc.
April 4, 2014
Dear Ms. Dondero:This letter is the response from QVC, Inc to the complaint in your office by our customer.Our customer indicated he purchased collectible Superman comic books, series of three and the signature of [redacted] 123 is counterfeit. He is requesting...
QVC recall this item and refund him for the item at the current selling price of the signed copy of issue 123.QVC researched the information provided by our customer and the account number provided is not a QVC account number. We have located four accounts for our customer, We researched all of the accounts and have not been able to locate a record of the purchase.QVC will be happy to research this claim further and we are requesting more information in order to pursue this issue. We would need a purchase and a certified letter from an expert stating the signature is not authentic. This information can be sent to my attention at the following address:QVC, IncAtt: Office of the President[redacted] Mail Code [redacted]1200 Wilson Dr.West Chester, PA 19380QVC appreciates the opportunity to response to this complaint and looks forward to hearing from our customer. Sincerely
June 16, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding receiving an empty box instead of the ring she ordered. I am glad that she did...
receive the replacement order. I apologize that she never did receive a phone call from a manager. If our customer would like to discuss the issue, I would be happy to speak with her about her concerns. My telephone number is ###-###-####, and I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the account in question has been closed & the refund claimed to have been issued was never received so if I was refunded it's still on the account & a check may be sent to my address they have on file as I am paying the account of in full,the envelop received proves nothing as I never spent the money in question they claim to have received,this is all extremely petty to me & qvc shld be ashamed of themselves I simply asked for a repair & due to their rep obviously making a mistake during the even exchange due to the damaged earring received in noting the record all of this bvack & forth has occurred,in the event a consumers account is refunded by a co. & they never spend the money or close the account a check is sent am I right????,I never received a check, for the money they claim I was refunded.
Regards,
[redacted]
June 25, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the order that was cancelled by our finance department. Our records...
indicate that she spoke to a supervisor in finance and they explained to her that her account was closed due to an easy pay debt on another account. A letter was sent to our customer to show the easy pay debt. We do show an authorization for the order for [redacted] in the amount of $565.23. It is QVC’s policy to allow that authorization to fall off the credit card and not to contact the bank when there is an easy pay debt. Although the debt on the other account led to QVC’s decision to cancel the recent transaction, QVC made no efforts to collect on this debt by applying payments for these purchases to the old debt.Our records do indicate that a [redacted] order was recently shipped to the customer under order number [redacted]. This order never did cancel and her credit card was billed $69.43, the first installment of five easy payments. Our customer was advised by our customer service department that she could return the item for a refund.We will not be issuing a refund in the amount of $634.00. When the [redacted] order is returned, our customer will be issued a refund for the first installment of $69.53. The other amount of $565.23 was an authorization and not an actual charge.Thank you for the opportunity to respond to this inquiry.Sincerely,
Dear [redacted],
This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Custormer.QVC records show two membership accounts for our Customer. [redacted] shows an easy pay debt in the amount of $229.07. Membership account [redacted] shows an easy pay debt of $1,093.16. The , membership account 3974-1754 was changed from the name of [redacted] to our Customers name. This was done by our finance department due to the credit card on this membership verifies with the bank under the name of our Customer not [redacted]. Until the easy pay debt is paid in full on both accounts they will remain closed. Due to the name on the credit card verifies with our Customer and not [redacted] the accounts will remain closed until the debts are paid in full.Thank you for allowing QVC the opportunity to respond to QVDC's Customers complaint. QVC considers this matter closed.
SincerelyJanet S[redacted]Office of the President QVC, Inc.
October 31, 2014
Dear [redacted]:This letter is the response from QVC, Inc to the 2nd rejected response sent by our office to the Revdex.com. Our customer again declined to identify the purchaser of the Birthday gift she is returning for a refund. Our customer is requesting a refund of $49.00 plus shipping and handling and tax. Our customer is also requiring a pre-paid label to return her earrings.
Since our customer’s latest contact with the BRB, our customer called our office we have reached an agreement. QVC is arranging a pickup by [redacted] on Monday and the earrings are being returned to our office. QVC will issue a refund check in the amount of $34.50 when the package is received. This is the only price QVC has charged for Item [redacted] in our sales history of the product. The $49.00 price our customer requested is the retail price, not the QVC price. Also, due to the order information not being available a prepaid label is not able to be sent. Labels generate from an order in our system. Also, tax and shipping and handling charges are unable to be verified and not included in the refund. QVC again appreciates the opportunity to address this issue and considers the matter closed.Sincerely,Dolores D
Office of the President QVC, In
March 5, 2014
Dear **. [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer,
Our customer reported she is upset her order did not ship in a timely manner. She made numerous calls to cheek on the status...
of her order and provided numerous responses.
QVC researched our customer’s account and confirmed an order placed on February 14, 2014. Our customer ordered a [redacted] w/18-55mm, 55-250mm SD Card & Bag on Order Number [redacted]. We apologize there was a delay in shipping this order to our customer. This order was placed on QVC’s website and due to the high dollar amount of the order and several other accounts opened at this address over the years, QVC‘s Customer Finance Department delayed the shipment until they confirmed the [redacted] being used on this order verified for our customer. This action is taken to protect the customer from any fraudulent activity. Our customer’s order shipped 2/27/14. QVC refunded our customer the shipping and handling charge as a courtesy, in the amount of $ 18.17. UPS tracking confirmed this order was delivered 3/3/14.
QVC appreciates the opportunity to respond to this concern and apologizes for our customer’s inconvenience.
Sincerely,
QVC is by far the most in-humane company I've ever dealt with. I, along with what I'm seeing as thousands of other 'former' customers, had a hard spot in my life a few years back, and had to file bankruptcy. You don't get a choice to NOT include a creditor in a bankruptcy, so I filed against QVC, but promptly called them to tell them that was the case, and that I would sincerely like to keep my account, so would love to be given the opportunity to pay my account and keep it open. I was told NO. Just NO. NO, I can't pay you off? NO. I can never shop with you again? NO. After several years, I was honored to be given what I thought was a second chance. I applied for, and was approved for a new QVC credit account and online membership. One year later, and after showing my credit-worthiness, three days ago, my pending order was abruptly cancellled and my online membership account closed. No reason given. This company has no tolerance for anyone having financial hardship or for anyone even willing to to do the right thing. Now, I am done withe QVC. They can offer me 10 accounts, and I will 'respectfully,' and in written, decline. I value human beings and I treat them with respect, just as I treated QVC. QVC does not value customers, they only value customers' money. QVC customer policies are an embarrassment to those of us who call ourselves compassionate human beings. They claim to be something they are not. They do not treat people with respect. I also shop at HSN, and that's where I will spend my hard-earned money from now on.
Dear [redacted]
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the authorization for her credit card in the amount of $212.26. I requested our Finance...
Department to remove that authorization. As a courtesy for our customer I issued an Easy Pay Promotion for (5) Easy Pays. This promotion will expire on April 10, 2015.Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evellc K[redacted]
Office of the President
QVC
Dear Ms. [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer is asking why her Qcard bill's minimum payment went from S35.00 to $49,00. Our Customer has several orders on QVC's easy pay plan; the plan requires our Customers to pay payments over several months, Due to this our Customer's Qcard bill does go up every month by those amounts, When the bill is received our Customer needs to pay the minimum payment stated on the statement. The minimum payment due on Customer's Ocard is 10% or $25.00 whichever is greater. As of today our Customer's minimum payment on her Ocard is $37.00. Our customer owes a total of $108.54 in declined easy pay debt on her QVC membership account. If this is not paid our customer will be forwarded to a collection agency until the debt is paid in full. I am sending our Customer an easy pay list letter showing her that the debt she is stating is on her easy pays not her QVC credit card. The debt is riot our customers QVC credit card that card is fine. Our customer has been making the payments. The debt in question is our Customers easy pay debt.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed.Sincerely,
Janet S[redacted]
Office of the President QVC, Inc.
December 16, 2014Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the purchase of the Samsung camera. We apologize that there was an...
error regarding the extra lens on this camera, Our Product Information Department researched this and discovered the camera only comes with the 9mm lens. It does not come with the 9-27mm lens and was not priced to include that lens. Unfortunately we cannot supply our customer with the additional lens. Please let our customer know that they could return the camera for a complete refund.Thank you for the opportunity to respond to his inquiry,Sincerely,
Evelle K
Office of the President QVC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the Revdex.com's intervention which contributed to the resolution of the complaint. Thank you.
Regards, [redacted]
October 15, 2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond,First I would like to apologize for any delay in processing and updating our customer information on her account. I have reviewed the account and all...
information has been updated. I have spoken to our customer today (10/15/14) and advised her of this information as well.Again we apologize for any inconvenience this may have caused our customer. Is additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K
Office of thc President QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
July 30, 2014Dear [redacted]Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.QVC has made a business decision to temporarily close our customers account while an audit is in process. Our records indicale that our customer has claimed non...
receipt of 9 or more packages in the last 2 years even though our records indicale the merchandise was delivered. When the audit is completed, we will notify our customer of our finds in writing. Please be aware that this process may take up to 6-8 weeks for completion.Our customer may contact our customer Service department at [redacted] for assistance with any questions related to her account,We apologize for any inconvenience this may have caused Our customer If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K
Office of the President, QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I am wondering why this cannot be honored. I never rec'd any indication that my card was declined; $25 is a very minimal amount if they do not want to try to get another product.
Regards,
[redacted]
Dear: [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. QVC regrets the concerns that our customer has regarding paying for two [redacted]. Our customer stated that the bed was picked up when the new...
bed was delivered. I took the liberty of contacting our customer and I issued a refund in the amount of $268.52, to the credit card used on the order. I also apologized for the delay in receiving a resolution to her inquiry and issue a $50 membership credit to be used on a future purchase to her QVC customer account. Thank you for allowing me the opportunity to respond to our customer's inquiry.
Sincerely,
Evellc K[redacted]
Office of the President
QVC
Complaint: 11397521
I am rejecting this response because:
Complaint: 11397521I am rejecting this response because:
In the response from Ms. Janet S at QVC she states (quote) ""It is QVC's business practice NOT to RESUME doing business with such customers who have caused loss to the company (referring to the 2014 bankruptcy that was final in March 2015).HOWEVER, they DID resume doing business with me AFTER the bankruptcy with not only purchases but easy pays and also allowing me to use my Q Card through Synchrony Bank. So if it is their practice not to do resume business with customers who have declared bankruptcy with them, they should NOT have resumed any business at all after my final bankruptcy. Yet they have been doing business with me, taking money from me for purchases either by my MasterCard or my QCard for almost a year AFTER the bankruptcy. My phone number, name, and address was the same as it was on the bankruptcy filing they received, so there was no change in any information they had on file. Yet they DID resume business for almost a year after my bankruptcy was final, even as I stated allowing purchases to my Q card which I got a year after the bankruptcy was final. Therefore, I state, as in my complaint they have damaged me and my credit by allowing business to resume (which they could have rejected when I purchased items well over a year AFTER the final bankruptcy but they DID NOT). Therefore, I now have a credit card I can not use. The use of it is not the problem, the problem is since it is only good at QVC it will become inactive and eventually in about a year be closed by the bank (thus adversely affecting my new credit score which is good and in rebuilding process) by having a closed account due to inactivity since QVC will not allow me to use the Synchrony Bank Q card and OVC is the only place it can be used.
IF indeed QVC does not wish to resume business with anyone who has declared bankruptcy against them at any time, then they SHOULD NOT HAVE RESUMED IT, but they did for almost a year after my bankruptcy was final. If they had simply initially rejected doing business with me that would be one thing, but to resume, then stop (a year after the bankruptcy and after many purchases the past year since the bankruptcy all in good standing) they have put me in the position of eventually Synchrony will have to cancel my card due to inactivity, thus putting a hit on my new credit rebuilding through no fault of my own, since QVC DID RESUME BUSINESS WITH ME FOR OVER A YEAR AFTER THE BANKRUPTCY. Secondly, QVC did not take the loss Synchrony Bank did as they held the credit also during the 2014 bankruptcy. Synchrony bank granted me credit with no problem after the bankruptcy. If QVC did not wish to do business with me they should have rejected my business from the start, given my phone, address and name are the same as on the bankruptcy paperwork the received in 2014. Yet they RESUMED BUSINESS IN 2015 after it was final and up to just a few weeks ago.
THIS HAS ADVERSELY AFFECTED ME by them doing so through no fault of my own and if it is their policy they should have never resumed business with me, but they did and have no reason to close my business with them other than stating they don't resume it after a bankruptcy but INDEED THEY DID RESUME IT FOR THE PAST YEAR SINCE THE BANKRUPTCY WAS FINAL. Also, I never used (any) of my credit cards involved in the 2014 bankruptcy once I filed and for many months prior. I have only recently (the past year since the bankruptcy) resumed using any credit cards and the Q card and QVC itself resumed such business with me AFTER the bankruptcy they are now stating prevents such. My credit should not suffer when everything is in good standing and Qvc did resume business with me contrary to what their policy says. Because of that they have put me in the position that eventually the bank will have to cancel my card due to inactivity which will adversely affect me and my new credit which is in good shape being rebuilt
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
April 22, 2015
Dear [redacted],
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.Unfortunately, we cannot find a membership account under the Customer's name nor address, The phone number customer provided...
in the complaint brings up another membership account and the email address brings up the same membership account. This account is neither in the name of our Customer nor address. The Customer would need to provided order numbers or a membership number for her QVC account.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint
Sincerely,
Janet S
Office of the President QVC, Inc.
April 4, 2014
Dear Ms. Dondero:This letter is the response from QVC, Inc to the complaint in your office by our customer.Our customer indicated he purchased collectible Superman comic books, series of three and the signature of [redacted] 123 is counterfeit. He is requesting...
QVC recall this item and refund him for the item at the current selling price of the signed copy of issue 123.QVC researched the information provided by our customer and the account number provided is not a QVC account number. We have located four accounts for our customer, We researched all of the accounts and have not been able to locate a record of the purchase.QVC will be happy to research this claim further and we are requesting more information in order to pursue this issue. We would need a purchase and a certified letter from an expert stating the signature is not authentic. This information can be sent to my attention at the following address:QVC, IncAtt: Office of the President[redacted] Mail Code [redacted]1200 Wilson Dr.West Chester, PA 19380QVC appreciates the opportunity to response to this complaint and looks forward to hearing from our customer. Sincerely
June 16, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding receiving an empty box instead of the ring she ordered. I am glad that she did...
receive the replacement order. I apologize that she never did receive a phone call from a manager. If our customer would like to discuss the issue, I would be happy to speak with her about her concerns. My telephone number is ###-###-####, and I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the account in question has been closed & the refund claimed to have been issued was never received so if I was refunded it's still on the account & a check may be sent to my address they have on file as I am paying the account of in full,the envelop received proves nothing as I never spent the money in question they claim to have received,this is all extremely petty to me & qvc shld be ashamed of themselves I simply asked for a repair & due to their rep obviously making a mistake during the even exchange due to the damaged earring received in noting the record all of this bvack & forth has occurred,in the event a consumers account is refunded by a co. & they never spend the money or close the account a check is sent am I right????,I never received a check, for the money they claim I was refunded.
Regards,
[redacted]
June 25, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the order that was cancelled by our finance department. Our records...
indicate that she spoke to a supervisor in finance and they explained to her that her account was closed due to an easy pay debt on another account. A letter was sent to our customer to show the easy pay debt. We do show an authorization for the order for [redacted] in the amount of $565.23. It is QVC’s policy to allow that authorization to fall off the credit card and not to contact the bank when there is an easy pay debt. Although the debt on the other account led to QVC’s decision to cancel the recent transaction, QVC made no efforts to collect on this debt by applying payments for these purchases to the old debt.Our records do indicate that a [redacted] order was recently shipped to the customer under order number [redacted]. This order never did cancel and her credit card was billed $69.43, the first installment of five easy payments. Our customer was advised by our customer service department that she could return the item for a refund.We will not be issuing a refund in the amount of $634.00. When the [redacted] order is returned, our customer will be issued a refund for the first installment of $69.53. The other amount of $565.23 was an authorization and not an actual charge.Thank you for the opportunity to respond to this inquiry.Sincerely,
Dear [redacted],
This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Custormer.QVC records show two membership accounts for our Customer. [redacted] shows an easy pay debt in the amount of $229.07. Membership account [redacted] shows an easy pay debt of $1,093.16. The , membership account 3974-1754 was changed from the name of [redacted] to our Customers name. This was done by our finance department due to the credit card on this membership verifies with the bank under the name of our Customer not [redacted]. Until the easy pay debt is paid in full on both accounts they will remain closed. Due to the name on the credit card verifies with our Customer and not [redacted] the accounts will remain closed until the debts are paid in full.Thank you for allowing QVC the opportunity to respond to QVDC's Customers complaint. QVC considers this matter closed.
SincerelyJanet S[redacted]Office of the President QVC, Inc.
October 31, 2014
Dear [redacted]:This letter is the response from QVC, Inc to the 2nd rejected response sent by our office to the Revdex.com. Our customer again declined to identify the purchaser of the Birthday gift she is returning for a refund. Our customer is requesting a refund of $49.00 plus shipping and handling and tax. Our customer is also requiring a pre-paid label to return her earrings.
Since our customer’s latest contact with the BRB, our customer called our office we have reached an agreement. QVC is arranging a pickup by [redacted] on Monday and the earrings are being returned to our office. QVC will issue a refund check in the amount of $34.50 when the package is received. This is the only price QVC has charged for Item [redacted] in our sales history of the product. The $49.00 price our customer requested is the retail price, not the QVC price. Also, due to the order information not being available a prepaid label is not able to be sent. Labels generate from an order in our system. Also, tax and shipping and handling charges are unable to be verified and not included in the refund. QVC again appreciates the opportunity to address this issue and considers the matter closed.Sincerely,Dolores D
Office of the President QVC, In
March 5, 2014
Dear **. [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer,
Our customer reported she is upset her order did not ship in a timely manner. She made numerous calls to cheek on the status...
of her order and provided numerous responses.
QVC researched our customer’s account and confirmed an order placed on February 14, 2014. Our customer ordered a [redacted] w/18-55mm, 55-250mm SD Card & Bag on Order Number [redacted]. We apologize there was a delay in shipping this order to our customer. This order was placed on QVC’s website and due to the high dollar amount of the order and several other accounts opened at this address over the years, QVC‘s Customer Finance Department delayed the shipment until they confirmed the [redacted] being used on this order verified for our customer. This action is taken to protect the customer from any fraudulent activity. Our customer’s order shipped 2/27/14. QVC refunded our customer the shipping and handling charge as a courtesy, in the amount of $ 18.17. UPS tracking confirmed this order was delivered 3/3/14.
QVC appreciates the opportunity to respond to this concern and apologizes for our customer’s inconvenience.
Sincerely,