Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the status of her Q Member account. Our records indicate that our customer has several memberships...
and there is an Easy Pay debt on one of the accounts that is in her name. Our Finance Department has shut all of the accounts due to that debt. If our customer would like to discuss that debt with me, please have her call ([redacted], ext. [redacted].Thank you for the opportunity to respond to his inquiry.
Sincerely,Evelle K
Office of the President QVC
They showed a product made by. IT
Cosmetics Super Size Celebration Foundation. $60
On the tv they showed several models with skin problems on there faces and you watch the product being applied and all flaws were gone quickly
I tried it several times, light powder that flew into the air. It covered nothing?
I now went into the reviews. A lot wrote of the same problem. How can it work on air and not at home. Guess they figure lot will not return it. I called them , no help on applying it
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:There has been no effort to contact me regarding this supposed debt. In addition, why would a company close an account that is in good standing over another account that is not? They are essentially canceling their right to be paid.
As stated, there has been no effort to contact me regarding an alleged debt. Nor do I have several accounts with QVC.
Unacceptable.
Regards,
[redacted]
May 6, 2014
Dear **. [redacted]:This is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer advised you she experienced a broach of security on the credit card she had been using and she notified QVC of the new card number to use for...
the orders she is placing. Unfortunately, an order placed previously continued to bill in EZ-pay monthly installments to the old number and payment was not being received. This resulted in our customer falling behind in payments. QVC closed this account mid forwarded the debt to [redacted]. Our customer has since paid the past due debt of $69.30 and wanted assurances this will not reflect on her payment history with the Credit Bureau,She also would like to be advised of other venues to voice her dissatisfaction with QVC’s Customer Service.QVC is sorry to learn of the difficulties our customer experienced in resolving the Ez-pay debt. QVC confirms the debt was paid in full on April 24, 2014. The [redacted] company that this debt was forwarded to did not report the customer to the credit bureaus. Our customer’s QVC shopping privileges have been restored,QVC encourages our customers to write to QVC and share their concerns or call our Customer Service line available from 8AM-1:00 AM Eastern Time at ###-###-####,We appreciate the opportunity to respond to this complaint.Sincerely,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I ordered a MacBook Pro on Nov. 19th. It was scheduled for delivery on Dec. 1. When it didn't arrive, I called and was told because the order was a large amount they had to call my house to verify the purchase. We were NOT using easy pay. It was to be charged to a credit card as a 1 time full price order. I reviewed my phone records and QVC called on Nov. 22 when I was out of town for Thanksgiving holiday It does show on caller ID. They never tried to call again, send an email, or contact me in any other way. During my call to them, I was told the computer was on hold for me. After 5 phone calls, and a supervisor returned call and a review order initiated we had a 72 hour wait, and we were told all was fine, and they would ship the next day. Just like the prior attempt, no tracking information showed on my order detail. When we called back, we were told they were working with the company to get another computer because ours was released to someone else because it took so long to verify our order. They then tried to substitute a lower package in place of our original order. Today, my order has been cancelled. I feel they falsely advertised a product that I tried to order in good faith. I was lied to multiple times by customer service, and my easy holiday shopping and early shopping to avoid the stores has been a hassle with a company with very poor customer service.
February 25,2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First we would like to apologize for the disappointment our customer had regarding the condition of the merchandise she...
received, Our records indicate that the item in question has processed as a return and a full refund in the amount that she paid ($133.60 = 2 payments of $66.80) has been issued. The item was purchased on ez pay which was 5 payments of $66.80 for a total purchase price of $334,00.
Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST,
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
October 9, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer expressed in regards to merchandised purchased from QVC. I have reached out to our customer...
today (10/9/14) and left a message advising that the merchandise in question ([redacted] 21.5" [redacted] All-in-One PC - [redacted], 1TB, [redacted] 8) may be returned back to QVC for a refund.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reachced at ###-###-#### Monday -- Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,Patricia K
Office of the President
December 3,2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer has regarding the delivery time frame for her merchandise purchase. I have reviewed our...
customer account and the item in question ([redacted] K40 Coffeemaker with 48 TC-Cup Packs & Water Filter Kit) has shipped as of 12/1/14 with an estimated delivery date of on or about 12/5/14.1 have also left a message on our customer’s answering machine providing this information,Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm liST,Titanic you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,Patricia K.
Office of the President QVC, Inc,
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to apologize for any confusion regarding our policy relating to the refunding of merchandise when using a gift card.
I’ve left a message for our customer explaining...
our refund process and advising that a refund was issued on 1/15/15 in the following amounts: $59.76 to the original credit card, $100.00 and $25.00 as QVC member credits (which are available on the membership account) for a total refund of $184.76. I have also provided my direct number if our customer has any questions.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached al ###-###-####, Monday — Friday 9am — 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia KaplanOffice Of the PresidentQVC, Inc.
December 4, 2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.QVC has received one unit of item [redacted], [redacted] 3.0 LED Touchscreen Handheld Game w/ Score Reader. A refund has been issued for this return on 11/10/14...
in the amount of $22.71. Today (12/4/14) I have issued as a onetime courtesy refund for the use of our prepaid return label in the amount of $6.95, which was promised to our customer. When the second unit is processed as a return a refund of the purchase price only will be issued. Please be aware that QVC is not responsible for return postage when our customer returns their merchandise. If our prepaid return label is used for the second unit it will be deducted from the returned refund amount.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint,Sincerely,Patricia K Office of the PresidentQVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: QVC does not disclose this while ordering nor does the website effectively identify and reject [redacted] debit cards to follow their policies.Not to mention from every interaction with supervisors I have been told many different reasons why I'm not approved, some include being a "fraud caller to I don't know".None of them gave me a correct answer that I was not approved yet they could confirm my first payment went through just fine but then my card wasn't valid and all of them were happy to give up and offer me a refund after 3-7 business days. It took 3 days of calling to finally get correct information. I wouldn't typically have an issue with a refund but black Friday specials have already passed and I want an offer that I have already paid the first payment to be delivered upon.
Regards,
[redacted]
January 8, 2015
Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the defective controller for her [redacted] unit, I requested our...
Drop Ship Department to have the vendor send it to [redacted], at the address she requested in her complaint. Please have our customer call me at ([redacted] ext, [redacted], so I can personally apologize to her for her inconvenience.Thank you for the opportunity to respond to his inquiry.
Sincerely,
Evelle K
Office of President QVC
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the laptop ordered in November. On February 28, 2014, our customer spoke to our company and was advised that the item did...
not come with [redacted]. If our customer would like to return item [redacted] for a refund due to this misunderstanding, please have him call me at [redacted], ext, [redacted]. I would need to code the order returnable So our warehouse would accept the return.Thank you for allowing QVC the opportunity [o respond to this inquiry.Sincerely, Evelle Kalter
Office of the President
QVC, Inc.
July 15, 2014
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by our customer.QVC records that on July 12th our customer cancelled the delivery of the [redacted] Perfect Sleeper mattress with the carrier. If our customer still wants...
the mattress he can place a new order for the price of the original mattress. Our customer can contact me at ###-###-####. My hours are MondayFriday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVC's Customer’s Complaint.Sincerely,Janet S
Office of the President QVC, Inc
June 20, 2014
Dear Ms. Dondero,This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our customer purchased Item [redacted] Console on February 8, 2014. We show this order was placed...
on five easy pays. QVC took the amount of $44.38 out of our Customers credit card in February, March, April and May. The final installment was taken out on June 15th, QVC cannot Issue a refund to our customer for the final installment unless our customer provides another pay method for the payment.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I canceled the delivery because I could not be there when they wanted to deliver the set. I did not cancel the order. Their sales pitch included delivery at a time convenient to both the carrier and me. This was not convenient for me. The carrier stated they could leave it in my garage. The agreement was that they would place it in the room of my choice, remove the packaging, and remove and dispose of my old set. How can all that happen if they leave it in the garage? QVC needs to own their commitments, and do what they say they'll do.
I want the bed. I want it delivered as advertised. And now, I want to know who cancelled the order,
Regards,
[redacted]
June 12, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our .Our customer is upset with a QVC policy and recommending changes and requesting compensation for her inconvenience. Our customer placed orders for shoes and days...
later discovered her orders were cancelled and the account closcd without notifying her of a problem. She is also upsel QVC billed her credit card and did not ship her orders.QVC apologizes for our customers disappointment that we are currently unable to ship her merchandise. QVCs Customer Finance department located a previous account for this customer and she was motified in 2012 the account was closed and sent to Collections for an unpaid -Pay balance of 268.38. Our records show this balance is still outstanding. QVC is unable to honor any orders until this amount has been paid in full. The order involved for this debt is for Order [redacted], QVC Item [redacted] for the purchase of a [redacted] Notebook. Due to previous notification her account was close; it is not felt necessary to again our customer of another account being closed and orders cancelled. Our customer was never billed for the cancelled orders. The Crcdit card provided obtained a pending authorization. Qur customers bank policy would determine how long they hold a pending authorization before removing it.Our customer can this situation by contacting our office and paying the past due . We will be happy to assist her and once paid, restore her shopping privileges.Our customer is welcome to contact our office directly by calling [redacted]. I am in the office Monday-Friday from 9AM-5PM.QVC appreciates the opportunity to respond to this complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: As long as I am paying the minimum I SHOULD NOT BE SENT TO A COLLECTION AGENCY. HOW DARE THEY, NOT PUT MY MINIMUM TO REFLECT THE PAYMENSY OWED THIS IS NOT MY RESPONSIBILITY TO MONITOR MY CARD THAT IS WHAT THEY ARE SUPPOSE TO BE DOING
Regards,
[redacted]
March 17, 2014
Dear **. [redacted],
I’his is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,
QVC regrets the concerns that our customer has regarding the computer that she purchased at our company....
Please have her call me at ###-###-####. 1 work Monday through Friday from 9AM until 5PM Eastern Time.
Thank you for the opportunity to respond to this inquiry.
Sincerely,
Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the status of her Q Member account. Our records indicate that our customer has several memberships...
and there is an Easy Pay debt on one of the accounts that is in her name. Our Finance Department has shut all of the accounts due to that debt. If our customer would like to discuss that debt with me, please have her call ([redacted], ext. [redacted].Thank you for the opportunity to respond to his inquiry.
Sincerely,Evelle K
Office of the President QVC
They showed a product made by. IT
Cosmetics Super Size Celebration Foundation. $60
On the tv they showed several models with skin problems on there faces and you watch the product being applied and all flaws were gone quickly
I tried it several times, light powder that flew into the air. It covered nothing?
I now went into the reviews. A lot wrote of the same problem. How can it work on air and not at home. Guess they figure lot will not return it. I called them , no help on applying it
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:There has been no effort to contact me regarding this supposed debt. In addition, why would a company close an account that is in good standing over another account that is not? They are essentially canceling their right to be paid.
As stated, there has been no effort to contact me regarding an alleged debt. Nor do I have several accounts with QVC.
Unacceptable.
Regards,
[redacted]
May 6, 2014
Dear **. [redacted]:This is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer advised you she experienced a broach of security on the credit card she had been using and she notified QVC of the new card number to use for...
the orders she is placing. Unfortunately, an order placed previously continued to bill in EZ-pay monthly installments to the old number and payment was not being received. This resulted in our customer falling behind in payments. QVC closed this account mid forwarded the debt to [redacted]. Our customer has since paid the past due debt of $69.30 and wanted assurances this will not reflect on her payment history with the Credit Bureau,She also would like to be advised of other venues to voice her dissatisfaction with QVC’s Customer Service.QVC is sorry to learn of the difficulties our customer experienced in resolving the Ez-pay debt. QVC confirms the debt was paid in full on April 24, 2014. The [redacted] company that this debt was forwarded to did not report the customer to the credit bureaus. Our customer’s QVC shopping privileges have been restored,QVC encourages our customers to write to QVC and share their concerns or call our Customer Service line available from 8AM-1:00 AM Eastern Time at ###-###-####,We appreciate the opportunity to respond to this complaint.Sincerely,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I ordered a MacBook Pro on Nov. 19th. It was scheduled for delivery on Dec. 1. When it didn't arrive, I called and was told because the order was a large amount they had to call my house to verify the purchase. We were NOT using easy pay. It was to be charged to a credit card as a 1 time full price order. I reviewed my phone records and QVC called on Nov. 22 when I was out of town for Thanksgiving holiday It does show on caller ID. They never tried to call again, send an email, or contact me in any other way. During my call to them, I was told the computer was on hold for me. After 5 phone calls, and a supervisor returned call and a review order initiated we had a 72 hour wait, and we were told all was fine, and they would ship the next day. Just like the prior attempt, no tracking information showed on my order detail. When we called back, we were told they were working with the company to get another computer because ours was released to someone else because it took so long to verify our order. They then tried to substitute a lower package in place of our original order. Today, my order has been cancelled. I feel they falsely advertised a product that I tried to order in good faith. I was lied to multiple times by customer service, and my easy holiday shopping and early shopping to avoid the stores has been a hassle with a company with very poor customer service.
February 25,2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First we would like to apologize for the disappointment our customer had regarding the condition of the merchandise she...
received, Our records indicate that the item in question has processed as a return and a full refund in the amount that she paid ($133.60 = 2 payments of $66.80) has been issued. The item was purchased on ez pay which was 5 payments of $66.80 for a total purchase price of $334,00.
Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST,
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
October 9, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer expressed in regards to merchandised purchased from QVC. I have reached out to our customer...
today (10/9/14) and left a message advising that the merchandise in question ([redacted] 21.5" [redacted] All-in-One PC - [redacted], 1TB, [redacted] 8) may be returned back to QVC for a refund.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reachced at ###-###-#### Monday -- Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,Patricia K
Office of the President
December 3,2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer has regarding the delivery time frame for her merchandise purchase. I have reviewed our...
customer account and the item in question ([redacted] K40 Coffeemaker with 48 TC-Cup Packs & Water Filter Kit) has shipped as of 12/1/14 with an estimated delivery date of on or about 12/5/14.1 have also left a message on our customer’s answering machine providing this information,Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm liST,Titanic you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,Patricia K.
Office of the President QVC, Inc,
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to apologize for any confusion regarding our policy relating to the refunding of merchandise when using a gift card.
I’ve left a message for our customer explaining...
our refund process and advising that a refund was issued on 1/15/15 in the following amounts: $59.76 to the original credit card, $100.00 and $25.00 as QVC member credits (which are available on the membership account) for a total refund of $184.76. I have also provided my direct number if our customer has any questions.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached al ###-###-####, Monday — Friday 9am — 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia KaplanOffice Of the PresidentQVC, Inc.
December 4, 2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.QVC has received one unit of item [redacted], [redacted] 3.0 LED Touchscreen Handheld Game w/ Score Reader. A refund has been issued for this return on 11/10/14...
in the amount of $22.71. Today (12/4/14) I have issued as a onetime courtesy refund for the use of our prepaid return label in the amount of $6.95, which was promised to our customer. When the second unit is processed as a return a refund of the purchase price only will be issued. Please be aware that QVC is not responsible for return postage when our customer returns their merchandise. If our prepaid return label is used for the second unit it will be deducted from the returned refund amount.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint,Sincerely,Patricia K Office of the PresidentQVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: QVC does not disclose this while ordering nor does the website effectively identify and reject [redacted] debit cards to follow their policies.Not to mention from every interaction with supervisors I have been told many different reasons why I'm not approved, some include being a "fraud caller to I don't know".None of them gave me a correct answer that I was not approved yet they could confirm my first payment went through just fine but then my card wasn't valid and all of them were happy to give up and offer me a refund after 3-7 business days. It took 3 days of calling to finally get correct information. I wouldn't typically have an issue with a refund but black Friday specials have already passed and I want an offer that I have already paid the first payment to be delivered upon.
Regards,
[redacted]
January 8, 2015
Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the defective controller for her [redacted] unit, I requested our...
Drop Ship Department to have the vendor send it to [redacted], at the address she requested in her complaint. Please have our customer call me at ([redacted] ext, [redacted], so I can personally apologize to her for her inconvenience.Thank you for the opportunity to respond to his inquiry.
Sincerely,
Evelle K
Office of President QVC
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the laptop ordered in November. On February 28, 2014, our customer spoke to our company and was advised that the item did...
not come with [redacted]. If our customer would like to return item [redacted] for a refund due to this misunderstanding, please have him call me at [redacted], ext, [redacted]. I would need to code the order returnable So our warehouse would accept the return.Thank you for allowing QVC the opportunity [o respond to this inquiry.Sincerely, Evelle Kalter
Office of the President
QVC, Inc.
July 15, 2014
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by our customer.QVC records that on July 12th our customer cancelled the delivery of the [redacted] Perfect Sleeper mattress with the carrier. If our customer still wants...
the mattress he can place a new order for the price of the original mattress. Our customer can contact me at ###-###-####. My hours are MondayFriday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVC's Customer’s Complaint.Sincerely,Janet S
Office of the President QVC, Inc
June 20, 2014
Dear Ms. Dondero,This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our customer purchased Item [redacted] Console on February 8, 2014. We show this order was placed...
on five easy pays. QVC took the amount of $44.38 out of our Customers credit card in February, March, April and May. The final installment was taken out on June 15th, QVC cannot Issue a refund to our customer for the final installment unless our customer provides another pay method for the payment.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I canceled the delivery because I could not be there when they wanted to deliver the set. I did not cancel the order. Their sales pitch included delivery at a time convenient to both the carrier and me. This was not convenient for me. The carrier stated they could leave it in my garage. The agreement was that they would place it in the room of my choice, remove the packaging, and remove and dispose of my old set. How can all that happen if they leave it in the garage? QVC needs to own their commitments, and do what they say they'll do.
I want the bed. I want it delivered as advertised. And now, I want to know who cancelled the order,
Regards,
[redacted]
June 12, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our .Our customer is upset with a QVC policy and recommending changes and requesting compensation for her inconvenience. Our customer placed orders for shoes and days...
later discovered her orders were cancelled and the account closcd without notifying her of a problem. She is also upsel QVC billed her credit card and did not ship her orders.QVC apologizes for our customers disappointment that we are currently unable to ship her merchandise. QVCs Customer Finance department located a previous account for this customer and she was motified in 2012 the account was closed and sent to Collections for an unpaid -Pay balance of 268.38. Our records show this balance is still outstanding. QVC is unable to honor any orders until this amount has been paid in full. The order involved for this debt is for Order [redacted], QVC Item [redacted] for the purchase of a [redacted] Notebook. Due to previous notification her account was close; it is not felt necessary to again our customer of another account being closed and orders cancelled. Our customer was never billed for the cancelled orders. The Crcdit card provided obtained a pending authorization. Qur customers bank policy would determine how long they hold a pending authorization before removing it.Our customer can this situation by contacting our office and paying the past due . We will be happy to assist her and once paid, restore her shopping privileges.Our customer is welcome to contact our office directly by calling [redacted]. I am in the office Monday-Friday from 9AM-5PM.QVC appreciates the opportunity to respond to this complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: As long as I am paying the minimum I SHOULD NOT BE SENT TO A COLLECTION AGENCY. HOW DARE THEY, NOT PUT MY MINIMUM TO REFLECT THE PAYMENSY OWED THIS IS NOT MY RESPONSIBILITY TO MONITOR MY CARD THAT IS WHAT THEY ARE SUPPOSE TO BE DOING
Regards,
[redacted]
March 17, 2014
Dear **. [redacted],
I’his is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,
QVC regrets the concerns that our customer has regarding the computer that she purchased at our company....
Please have her call me at ###-###-####. 1 work Monday through Friday from 9AM until 5PM Eastern Time.
Thank you for the opportunity to respond to this inquiry.
Sincerely,