Radiancy, Inc.

Review: Purchased product and was told had to use at least 45 days and had only 15 days to return product was a couple of day late and over the xmas holidays and refuse to accept return of product. Was not long enough time to return product especially with the holidays. Product did not perform as advertised. Was essentially worthless in the uses it was supposed to do.Did not have the multiple settings as advertised and did not remove hair from all areas especially upper lip. Would not stay on to do the required hair removal Product_Or_Service: No-No hair removal Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund A return of all monies paid for the product.

Business

Response:

Dear

We understand the customer’s complaint. I understand that the customer wanted to return her No!No! five days outside her 60 day Money Back Guarantee (MBG) and was not allowed to return. We sincerely apologize to the customer for any inconvenience this may have caused.

Due to the complaint, the customer’s account has been reviewed. The customer’s package was delivered to her on November *, 2013, and her 60 day MBG ended on January *, 2014. She called our customer service line to return on January 6 and was not allowed to return.

As a courtesy to the customer, we will allow her to return for a full refund. Please have the customer call us at the number below for return instructions and a label. Once we receive the package, a refund will be issued.

Additionally, the customer does mention that her unit only had one heat setting and would not stay on when she tried to use it. If the customer would like to troubleshoot with one of the customer service agents when she calls in, we would be happy to offer her a warranty exchange so she can try the unit.

Again, we apologize for any inconvenience to the customer. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Review: I ordered NoNo on Saturday Dec. **. After you place your initial order you get a sequence of other things to buy, and I inadvertently ordered a second unit. There is no room on the website to revise your order. I called NoNo immediately but their customer service was closed. I called them Monday morning, and was told that the order was in the computer and could not be taken out. I have heard ridiculous statements in my day, but that takes the cake. Now I have to wait for the unit to come, then send it back, then wait for a refund. IMHO this company employs predatory practices more suitable to a Las Vegas casino than to serving the general public on the internet. The NoNo may be a good product, but the company is horrible. I will never do business with them directly again.Desired Settlement: I want them to cancel the order for the second unit.

Business

Response:

Dear

We are writing in response to the customer’s complaint. We understand he would like to return the second No!No! unit purchased in error. We sincerely apologize to the customer for any inconvenience this has caused.

As a courtesy to the customer, we have processed a refund for the second unit. On December **, 2013, a refund for $229.85 was processed to the customer’s card on file. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account

Additionally, we do ask that the customer returns the second unit to us. We have sent a return label to the customer’s email on file. If the customer does not receive this, please ask that he check his junk/spam folder. As a point of information, his package is due to arrive at his address on file on December **, 2013.

Again, we sincerely apologize to the customer for any inconvenience. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I was told I would receive the product for 96.65 in three payments an they billed me 144.55 they kept charging me for other stuff they wanted to sell me when I told them no I didn't want anything but the no no hair removal ...Desired Settlement: I would like a refund of at least the 600.00 for the amount they was gonna charge me for the 144.55 for three of the 144.55

Business

Response:

Dear

We are writing in response to the customer’s complaint. We understand that the customer believes she

has been charged 3 payments of $144.55.

The customer’s account has been reviewed. Her order was placed on September ** and on

September **, the customer called our customer service department to see if her

order went through. The customer service

agent told the customer that her order did not go through and the customer requested

that we cancel her order.

As a point of information, the customer was not charged

three payments of $144.55. The customer’s

card had declined when the order was placed and her bank tried several time to

charge the customer’s card. These per-authorizations should drop of the customer’s card in a few weeks. If the customer does not see the

pre-authorizations drop off in a few weeks, please have her call us at the

number below.

We sincerely apologize for the customer’s

inconvenience. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Review: I ordered a NoNo by Radiancy online to prepare for my wedding and after about 35 days of following instructions with NO results I called the customer service line to return the product. At this point it was about a week before my wedding so I knew I'd be out of the country for about a month but the guy at customer service insisted I hadn't had the product long enough to qualify for a refund (but I'd be out of US at 45-60 day window when they will accept the return) and that it was probably faulty. I felt pressured into allowing him to ship me a "replacement" so I would still be eligible to return when I returned from honeymoon. Unfortunately it arrived while we were away and my friends staying here and was tucked into a corner still in it's original packaging. I forgot until I began getting collections notices saying I still owed more payments on the product! I called Radiancy and talked to someone there who said I could not return because I was now past the 60 day point so asked to speak with a supervisor, Rudy, who raised his voice to me when I told him I thought their advertising was "a racket" in that I did not see the full price either on their website or any of my original shipping materials at any time and the product really doesn't do what it is advertised to do. He insisted he could do nothing for me and I was stuck. I told him I'll be sending the product back with our without their permission but would also be filing a complaint with Revdex.com and a dispute with my CC company over the amount in collection.Desired Settlement: I would like Radiancy to accept my return in original packaging and give me a full refund of the amount paid as well as cancelling the collections claim they've issued against me.

I also feel strongly that their FULL price and the # of payments that they expect should be clearly displayed on their website, infomercials and in writing to buyers when product is purchased.

Business

Response:

Dear We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. We understand the customer would like to return for a refund and be removed from collections. This letter confirms that the customer was refunded for her first payment of $101.62 on October **, 2015, and her remaining bad debt of $203.28 was removed on the same day. Additionally, the customer’s account was removed from collections on January *, 2016. If the customer is not able to locate the refund, please ask her to check with her bank. As of now, we consider this complaint resolved. We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process in an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers. When an order is placed, the customer will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order. Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service. The customer placed her order on May **, 2015, and was given the terms and conditions, as well as the 60 day Money Back Guarantee (MBG) when she placed the order online. Under the Guarantee, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will pay return shipping both ways and refund the product price. The customer’s package was delivered to her on May **, 2015, and her MBG ended on July **. The customers MBG was extended when she called in for a warranty exchange. This unit was delivered to her on July * and her MBG was extended until September 8. The customer did not contact us to return until December **, 2015. Since there were two orders in the customer’s account, one original order and one warranty exchange, the agent she spoke to on December **, did not notice the refund. We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The product does not work as advertised. I have used the product several times and it is constantly leaving burn lines all over my face and body. I finally got fed up with the product and put it away under my sink, I pulled it out again giving it another chance and as it did before it burned me. I feel ripped off, the product never did what it was advertised to do. I want my money backDesired Settlement: I would like my credit card credited back my money.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer

would like to return her no!no! device, but is outside the 60 day Money Back Guarantee

(MBG). Due to the escalation, the

account has been reviewed.

The

customer placed the order on February **, 2013, and was given our 60 day MBG

when the order was placed. Under the

Guarantee, the customer has 60 days to return the unit for a refund of the

purchase price. If the customer keeps

the unit for at least 45 days of the 60 days, we will refund shipping both ways

and refund the product price. This

information was also included on the packing slip when the customer received

the package. The customer’s MBG ended in

April 2013.

As a

courtesy to the customer, we will allow her to return at this time. Please have the customer call us at the

number below for instructions and a return label. Once we receive the unit in the warehouse, we

will process a full refund.

We

sincerely apologize to the customer for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further

assistance.

.

Thank

you,

Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I want you to know I don't appreciate the treatment I received from your customer service. My unit has not ever performed with the ease you see on tv! I have never achieved the success of hair removal like your infomercial or your advertising spot on HSN! Both units will take off the hair on my arms and legs but not my face. Which is the main reason for ordering it. My 14 year old son tried it on his legs and he hates the hair on his legs, he has really hairy legs and arms which he gets from his father. So he thought he would try the nono and it would move any of the hair on his arms or legs. I AM SO VERY DISAPPOINTED WITH THIS PRODUCT!!! I HAVE FILED A COMPLAINT WITH THE FTC! I am going to file complaints with management for HSN, and the Revdex.com in your state. I think this product is a fraud! And it only works on certain types of hair and on [redacted]. I certainly doesn't work on [redacted] people! I am an older woman and get the facial hair from my mother, and not its grey so I don't want to go around with grey hairs sticking out of my face, I thought this was my solution boy was I ever wrong! I am still tweezing because this unit does not do what it is supposed to do, though I would use it anyway everyday, sometimes twice a day, and I still have to tweeze. I wanted to give the second unit I got a fair chance before voicing my complaint. But about a week or so ago it just stopped working. When I called to request the last payment for the unit to be pushed back for two reasons.1. There would be no money in the account 2. It has stopped working, it won't make a sound. I was told, no. And I am certainly not paying for anything that doesn't every come on, or worDesired Settlement: I would either like a unit that does what is is supposed to do, or my money back.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer is

not seeing results with her no!no! device, and is outside the 60 day Money Back

Guarantee (MBG). Due to the escalation,

the account has been reviewed.

The

customer has been contacted by the Radiancy office to help her use her no!no!

and her complaint will be reviewed by our legal department.

We

sincerely apologize to the customer for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further

assistance.

.

Thank

you,

Radiancy

Team

Consumer

Response:

The consumer has reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sorry I have been working two jobs and am just seeing this message.

I have been in talks with the company and we have come to a solution for a refund if the new unit they are sending does not perform, I will update you in about two weeks which is the time we agreed upon after I have received the new unit. I have two weeks to try it if it does not perform I will get a refund. This is the third unit.

Thank You Revdex.com for all you do!

Sincerely,

Review: I purchased 3 NO NO on October **,2013 from swiftgem on EBAY. I received them and paid for them. So today March 6,2014 I come home and there is 3 letters from NO! NO! HAIR REMOVAL, [redacted]. Which are all addressed to my home with three different names on. (1) LORY BOBBY (2)COLLEEN LORTISH (3)ABY LORNISH and none of them are me. How did NO NO even get my address when I never even purchased it from them? All 3 letters state ACT NOW AND YOU CAN STILL AVOID COLLECTION ACTIVITY $269.85 X 3 = $809.55Desired Settlement: I never had any business with you and I don't understand how you got my address. And the 3 names that are made up with my address is fraudulent. I owe you nothing. Do not send me any more of this rubbish[redacted]

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand that the customer ordered on ebay and claims she has

received several letters from collections for other customers at her address,

but not in her name. Due to the nature

of the complaint, the customer’s account has been reviewed.

To remove the customer from collections, we will need her

ebay ID, the sellers ebay ID and the date of purchase. Once we receive this from the customer, she

will be removed from collections.

Please have the customer call us at the number below with

this information.

We sincerely apologize for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Consumer

Response:

This is the information about the seller. They are no longer a registered user on EBAY. ** (** ) No longer a registered user 94.3% positive feedback. I purchased 3 from them on OCTOBER **, 2013 PAID IN FULL WITH PAYPAL.

NO!NO! Hair Removal System 8800 Black + Travel Case Extra... ([redacted])

[redacted] | ** | 94.3%

Sale date: 10/**/13

$190.00

Free shipping

NO!NO! Hair Removal System 8800 Pink + Travel Case Extra ... ([redacted])

[redacted] | [redacted] | 94.3%

Sale date: 10/**/13

$190.00

Free shipping

NO!NO! Hair Removal System 8800 Black + Travel Case Extra... ([redacted])

[redacted] | [redacted] | 94.3%

Sale date: 10/**/13

$190.00

Free shipping

MY INFORMATION IS[redacted]

100% positive feedback

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We have successfully received the Ebay sellers information. As a result, we have remove [redacted] from collections to ensure that she no longer receives any further communication regarding this matter.

We sincerely apologize for any inconvenience. Please have the customer contact us at[redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Where do I begin and how do I classify the complaint properly. The first issue began when I mistakenly ordered two of the products online. Yes, this was my fault from not understanding their website probably; however, I immediately called to try to cancel and was told to keep calling back every so many hours because the two systems do not connect and they do not see my order. The order number I received on my confirmation does not mean anything to them. I sent a follow up email to customer service as well hoping they would be able to assist. They did not respond until days later and was told, sorry your order has all ready been processed you can return when you received it. I received the product and tried it. It does not work like they say. I want to return both products so I call within the 45 days for the shipping label and was told since its not EXACTLY on the 45th day, they cannot send me a free shipping label. They can however send me the label for the one that was ordered by mistake. This is nothing but a scam to try to get customers to hold onto a product that does not work and hoped that I would not return the products that were ordered by mistake. Instead of helping me in the beginning, I was dismayed and the no help with returning the products from their poor customer service I will be returning the two products even if one is at my own expense. Returning the product will be less expensive than keeping an item that cost over $200 that does not work.

Product_Or_Service: NoNo Pro 5 Chrome

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like them to send me a free return label for both items. They made it very difficult to deal with and a product I would not recommend to anyone. I would not recommend buying anything from their site.

Business

Response:

Dear

We are writing in response to the customer’s

complaint. We understand she ordered one

No!No! online and in error ordered a second unit. Additionally, we understand she was only

given a label to return one unit when she called our customer service

line. We sincerely apologize to the

customer for any inconvenience this has caused.

As a point of information, under the 60 Day Money Back Guarantee (MBG),

the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least

45 days of the 60 days, we will return shipping both ways and refund the

product price. This information was included

online when she placed her order and also included on the packing slip when the

customer received her package. For

reference, I have attached a copy of a sample packing slip.

As a courtesy to the customer, we will be happy to provide her with a

return label to return both units.

Please have her call us at the number below for instructions. Once we receive both units in the warehouse,

we will process a full refund.

Again, we sincerely apologize to the customer for any

inconvenience. We welcome any questions

that she may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I bought the product (NO N0 Hair removal system) from [redacted] last Dec. [redacted]. It stopped working in July of this year. It has a 1 year guaranty. I contacted the company. And was told to send it back. I did. And they called me in Sept. & said they would send a new one out. I have not received the product & have called them on Oct. [redacted]. I was told I would get a new one in 2 weeks. So far I have not. I called again last night & was told a supervisor would call me back. No one did. I paid $250.00 for this product & I am very upset. I also called [redacted] & told them as they are the agent I bought the product from. But the company provides the warranty...Thank You [redacted]Desired Settlement: I either would like a new product or a refund

Business

Response:

Dear

We understand the customer placed her initial order through HSN in December 2012, and the No!No! is no longer working. The customer claims that she called our customer service department on August **, 2013 and was asked to fax us in proof of purchase and her damaged No!No! for a warranty exchange.

We received the customer’s red unit in the warehouse on September *, 2013. However, we did not receive her proof of purchase with the unit. Unfortunately, we had run out of red units and a voicemail was left for the customer on September ** for a new color. On September **, the customer returned our call and requested the pink unit. Because we never received her faxed proof of purchase, the new unit was never shipped to her. We sincerely apologize to the customer for any inconvenience this may have caused.

As a courtesy to the customer, on November *, 2013, we reshipped her pink unit. We request that the customer also fax us the proof of purchase for her original unit. Please have her call the number below for fax information if she does not have it.

Again, we sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Review: The NONO PRO is supposed to stop people from having to shave and wax and everything else. I have been using this product on one specific area for 2-3 times a week as suggested. The product is not working on me. I have following the directions and doing as I am supposed and not seeing any improvement. I called today and the rep on the phone tells me that I have to continue with waxing, shaving, and/or depilatory products in combination with the NO NO. He also says that since it's been 3 months he cannot return my money. I spent almost 300 on this product to not have to use other hair removal products, which it says on the website, "no more waxing, no more shaving". This is not true. The site also says order through them, 60day satisfaction guarantee. Their is a payment option (which I chose not to do) that lets you make payments on the products and you can return the product if you are not satisfied. I never read that I could not return the product after the 60 days or I would have called last month. After navigating through countless screens, then I read fine print at the bottom that says for them to pay for shipping on a return item you have to keep the product for 45 days but cannot return after 60. They only offer a 2 week window or else they won't pay for the shipping. I was fine paying for the return shipping but even after I expressed my concern with the rep, he wouldn't listen to reason. All he kept saying is "well, your stuck with the product so you might as well use it. I can send you new tips as a courtesy if you think that might help?" I don't need tips. I need a product to perform the way it's advertised and if a customer is unhappy, then you should rectify the situation. Not tell them their is nothing you can do for them. He also told me that it's a "guaranteed product and they have had no complaints". If that is the case, you should be able to accommodate the 1 customer is not happy with the product.Desired Settlement: I do not want and can not use the product. It does not work as advertised and I would like my money back. I waited another few minutes for a supervisor but gave up after being on hold so long. I hate that I have to get burned and not be helped by businesses and have to get the Revdex.com involved. I work in a customer service industry and we go above and beyond to make the customers happy. Not just say sorry, it's been more than 60 days, so their is nothing I can do for you!

Business

Response:

Dear Weare writing in response to the customer’s complaint. We understand that the customer placed herorder online and would like to return outside of our 60 day Money BackGuarantee (MBG). Thecustomer placed her order on March *, 2015, and was given the terms andconditions, as well as the 60 day MBG when she placed the order online. The customer does say in her complaint thatshe was able to locate our 60 day MBG on the website. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. The customer’s packagewas delivered to her on March **, 2015, and her MBG ended May **, 2015. The customer called on June **, to return,but at this point, she was outside of the MBG. Sincethe customer is outside of the MBG, we are unable to authorize a return for arefund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at[redacted], Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]

Review: I ordered a No!No! Hair removal system on Dec. [redacted]. I chose to pay for the full amount of 282.80 with expedited shipping for 12.95. The next morning, the amount was pending in my bank account under preauthorization and pending funds. I never received an order number, just a page saying "Thank you for your order" I went to my email right after placing the order in the hopes of their being an order number there, but there wasn't. So, a few days go by, and when my husband asked me about the order status, I checked my email and still there was nothing there. Then I went to my bank account and the pending amount was gone, but it hadn't been taken out of my bank account either. In fear of not having this gift for my husband's boss, I re-ordered, thinking the first order had been dismissed somehow. I placed the second order the same as the first, one time payment and expedited shipping. Again, no order number or confirmation email. I told my husband I re-ordered it, and we just watched our bank account and email for some sign of placing this order. Finally, yesterday, 12-**-13, I looked at my bank account online, and to my absolute HORROR, they had taken the money from my account AND there was a pending authorization for the same amount!! I called their customer service number and spoke to an operator named [redacted] I did not ask her what state she was in, she proceeded to tell me that there was nothing she could do to stop the order and her supervisor was unavailable. She did tell me that she would change the amount from the 282.00 to 14.95 for the trial amount and that since it had already shipped, I could just return it when it showed up. I hung up with her, and being that I had worked in a call center myself for many years, didn't really believe that there would be NO supervisor to help me with my issue. So I called again, and this time spoke with a man named [redacted] in Utah. He was very friendly, told me my order had in fact NOT gone out, that his supervisor was also "unavailable" but assured me when his supervisor got out of his meeting, they would call the warehouse and cancel the order. This morning 12-**-13, I see the full amount still pending, and decided to call again, in the hopes of speaking with a supervisor, this time getting an operator named [redacted], in california. Again, I asked to speak with a supervisor and naturally her response was 'There is no supervisor available.' I asked what state she was in and she told me California. After telling her that I did not believe there was no supervisor available I hung up thinking I would call back and get someone in a different call center but got [redacted] in California. I again asked for a supervisor and she told me that she would like to resolve my problem so I gave her all of the pertinent information. When she told me there was nothing she could do because the order had already gone out she assured me that her supervisor (who was unavailable) would call me by days end. I never received that phone call. I impressed upon all of the customer service representatives I spoke with that taking the money out of my bank account would put me in a bad situation and they all assured me that this would not happen in one way or another. I just recently left a message on the general voicemail for radiency inc. in the hopes of resolving this issue before the money is taken from my bank account. At this time the amount is still pending, the product has been shipped and I feel completely; ignored, lied to and given the run around. There is nothing I can do to stop them and it seems like they are just letting it happen because they know I can't stop it.Desired Settlement: I want them to do what they told me they would do with my SECOND phone call, which was to cancel the order!! But since they ran me around long enough to ship it anyways, I want assurance that they won't take the money out of my account! If in the morning I check my account and they have already taken the money from me, I want restitution and punitive damages for the lies and run around and frustration, time and anger this has caused me!!!!!!! This is NO WAY to conduct a business! They also need to update their website to include an order number and a confirmation email so that people KNOW they actually placed an order!!! I have tried finding a place to write a review so that other people don't have to experience this unpleasantness, but have yet to find where that is.

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. We sincerely apologize to the customer for any inconvenience. Due to the nature of this complaint, the account has been reviewed.

We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process on an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers.

For your convenience, and so that you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step. You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service once the order ships.

As a courtesy to the customer, a refund has been processed for $215.88 on December **, 2013 and $66.92 on December **, 2013 to the customer’s card on file for her second order for the pink ombre kit. The customer has been refunded in full for her order. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

Additionally, the customer has been emailed a return label for this order as well. The label was sent to the customer’s email address on file. We ask that the customer return the unit to us using this label. If the customer is unable to locate this, please ask him to check his junk/spam folder. We appreciate the customer bringing this to our attention, as we constantly strive for the highest level of customer service.

We welcome any questions that you may have and again we sincerely apologize for any inconvenience to the customer. Again, please have the customer contact us at [redacted] Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a trial product Oct ** called No No from this firm through their website. It is a hair removal appliance. When I clicked through the menus I ended up with a total price of $133.21 including shipping. After a trial period I returned the product (Nov ** they received it). On Dec * my account was charged an additional $103.31. I thought they had made a mistake, charging my account instead of crediting my account. When I contacted them they said that I had agreed to a purchase price of close to $400. Somewhere in all the menus of checking out they must have had some fine print where I was supposedly agreeing to four installments of about $100. If I had noticed that, I never would have completed the order. They agreed to refund the two payments they have charged me thus far for $206.62. I also ordered a unit for my wife on Nov ** which I will be returning.I believe this company is committing deceptive practices on their website, tricking people into thinking the full purchase price is about $100 and committing instead to four total payments of that amount.

Product_Or_Service: Chrome No No

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

While they are refunding the purchase price, by policy they are not refunding the shipping because "I didn't try it long enough". I think because they were misleading in their checkout system, they should also refund me all shipping on both orders.I also think the Revdex.com should investigate this site and their deceptive checkout system.

Business

Response:

Dear

We are writing in response to the customer’s

complaint. We understand the customer

would like her return shipping paid. Due

to the complaint, the customer’s account has been reviewed.

We understand the customer placed her order online. We work very hard to make sure that our

shopper’s experience is a good one, and we appreciate any and all

feedback. As a standard operating

procedure, we conduct an extensive review and quality assurance process prior

to a website going “live.” We maintain

this process on an on-going basis to ensure that the terms and conditions, as

well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors

turn into well-informed buyers.

For your convenience, and so that you may have the same

experience, we are providing you with a copy of screen shots that show you the

checkout process step by step. You will

see that the total due today is disclosed and the payment terms (if applicable)

are also disclosed. Please note that

this information is provided on the same landing page, as the page that the

credit card information is entered. We

do this because we want our customers to see their full financial obligation at

the time (and preferably prior to) entering the credit/debit card information

and proceeding with their order.

Once the customer has entered payment information, and

has clicked through to complete their shopping experience, the website will

show that the order has been submitted, and the customer will receive an order

confirmation email with complete details on how they can reach customer

service.

As a point of information, under the 60 Day Money Back Guarantee

(MBG), the customer has 60 days to return the unit for a refund of the purchase

price. If the customer keeps the unit

for at least 45 days of the 60 days, we will return shipping both ways and

refund the product price. This

information was included online when she placed her order and also included on

the packing slip when the customer received her package. The customer called in to return both units

before her 45 days.

As a courtesy to the customer, we have refunded her

shipping for the Pro 5 unit. We will be

happy to pay the return shipping for this unit if the customer faxes us in a

receipt showing the charge. Please have

the customer call us at the number below for our fax number. Additionally, if the customer has not

returned her 8800 unit, please have her call us at the number below and we will

send her a return label to return the unit to us for a full refund.

We sincerely apologize to the customer for any

inconvenience. We welcome any questions

that she may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear

We are writing concerning the customer's complaint. The customer has been refunded in full and we

will be happy to refund her return shipping as well.

The customer’s Ombre Sapphire unit

was received in our warehouse and her refund was processed on December **, 2013,

for $104.89. It could take up to two

billing cycles for the customer to see this refund on her statement.

We were unable to locate the pdf of the receipts, but we

will be happy to refund the return shipping that the customer paid for both

orders. In order to refund the shipping,

we will need a copy of the original receipts showing both orders were sent back

to [redacted]. Please have the

customer fax the receipts to us. Once we

receive the receipt, we will be happy to refund her return shipping. Please ask the customer to send the receipt

to the following number:

Customers Full

Name

Customers

address

Again, we sincerely apologize for any inconvenience to

the customer. Please have the customer

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received the second refund. Now that I have the fax information I will fax a copy of the receipts.

Sincerely,

Review: I ordered the No No hair removal system from Radiancy back in October 2012 for the cost of $100, which I paid online on the company's website. There was a supposed triple guarantee, which was if for any reason you are not satisfied with the product, Radiancy will pay the costs for shipping and handling, the costs to ship it back to them and will give a full refund if you have tried using it for at least 45 days and no more than 60 days. After the product literally burned my skin, I called to get an RMA# and return instructions. I was told I would receive return packaging and postage, but it never arrived. When it was nearing the 60-day mark, I again called and again was told I would receive it and not to worry about the date because it was marked in their system that I was not keeping their product. Ultimately, I never received the packaging and wound-up returning it with my own money, return-receipt. After I received the notice from the post office that Radiancy had received it, I called yet again for my $100.00 refund that I never received. During this process, I have been given the run-around, with certain reps stating the money would be put back into my bank account, which has never happened, and others that I would receive it by check, also which has never happened. in trying to speak with a supervisor, I've been told one would call me back within 48 hours, also which has never happened.

I filed a complaint with the Revdex.com months ago, and a supervisor from Radiancy finally called me. I was told I would be receiving the $100.00 refund I am owed. Now, months later and after a lot of frustration and effort, I have still not received my refund. The company lied to me and the Revdex.com!Desired Settlement: I would like to receive my $100.00 refund as promised to me by the company, and as was told by the company to you that I would be given. I changed my debit-card number so that Radiancy could no longer make erroneous charges to it, so the company needs to send me a check and not keep saying they will put it back on the numbers in my account because those numbers are no longer the same.

I appreciate all your help in resolving this.

Business

Response:

Dear

We are writing in response to the customer’s complaint

that she has not received her refund. We

sincerely apologize to the customer for any inconvenience.

The customer’s refund of $104.89 was processed on

February **, 2013, to the card on file. To

assist in locating the refund, the Transaction ID is [redacted] and

the Settlement Date and Time are **-Feb-2013 22:22:08 EST.

Please have the customer give this information to the

bank in order to locate it.

As a point of information, the bank will leave the

card opened to receive refunds. Please

have the customer contact her bank with this information in order to locate the

refund.

Again, we sincerely apologize for the customer’s

inconvenience. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I was able to use the transaction ID given by the company to track down where the funds were actually sent, which was different to where the company said it was and on a different date.

Thank you very much for the Revdex.com's help on this matter and in helping me get a refund from a company that has been difficult, to say it nicely, to have done business with.

Sincerely,

Review: My husband purchased this product from a retail store selling the no no for my Christmas gift last year. The product has suddenly stopped working for no reason. I tried charging it over.night and even charging it in a different outlet. I called the store where we purchased it and they told me there is a one year warranty with the manufacturer. So I called the manufacturer and they told me that there is no.one year warranty because I purchased it through a retail store. I will be filing a complaint about that store as well. And ow no one is helping us resolve this issue. This is disgraceful and disgusting to treat customers who spend over $300 on a product and it's not like it's chump change for us.Desired Settlement: I would like them to give us our money back due to false advertising. They cannot claim a one year warranty and other deliver. There was no indication from the store that the warranty was not valid.

Business

Response:

Dear

We are writing concerning the

customer's complaint regarding a reship for her no!no! device. Due to the escalation, her account has been

reviewed.

We understand that the customer purchased

the no!no! through a retail store in Canada.

If this is a Showcase store and the customer has purchased the unit

within the year, we can offer a reship. Please

note that we are only able to provide reships if the retail store is an

approved affiliate for the no!no! hair device.

Additionally, the customer’s

complaint indicates that she would like a refund. We are unable to process a refund for the

customer because the no!no! was purchased through a retail store and must be

returned to them.

We sincerely apologize for any

inconvenience to the customer. Please

feel free to have the customer contact us at ###-###-####, Monday through

Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: Hello,

I ordered a NONO from the radiance group back in Oct, 2013. There is a 60 day guaranteed satisfaction or you get your money back that they heavily promote.

I contacted them within the 60 days and told them I was unsatisfied with the product.

At that time they said that they would send me a label to return the product and I would receive my refund.

I waited approximately 2 months for this "label" . Called them back and told them that I never did receive it. THey acknowledged at that time they send the label to the wrong address (I had a different billing and shipping address on the order)

THey told me they would resend the label. I waitedI waited approximately another month and called back in. This time keeping the name of the rep ([redacted] ext [redacted]) he told me at that time that the Canadian warehouse never sent out the label but promised to have it corrected and would resend the label. At that time I asked if I could have a refund in the meantime that I thought I had been more than patient with them to send a label and that I deserved my refund.

I waited... no label... no refund

I then called again this time making sure I captured the date 07/**/2014 this time talking to a [redacted] ext [redacted] He too apologized mentioned to me the US and Canadian warehouses are separate and that yet again the Canadian warehouse did not sent out the label. I again told them I should be getting my refund. It isn't my issue that they can't get it together and I am paying monthly interest charges on my Credit card for something I should have received a label for to return months ago. He apologized said he would ask his supervisor what they could do and promised to send a label....

again I waited... no label... no refund

I called today **/05/2014 and spoke to an incredibly condescending [redacted] at ext [redacted]. Again I got the same speil that she would promise to send the label, I told her that I should be getting a refund while I wait for the label... even a portion at this time. SHe said no that they needed the no no back... that isn't my fault. She then claimed a label was sent out... this was now something different to waht the prior reps told me. I have NO issues with my mail but conveniently [redacted] and the Radiancy group are now claiming they have sent the label to me.

I just want my money back I also want them to pay the 21% on my credit card that I have had to pay monthly while waiting for them. I believe they are hoping that I just tire out eventually, they likely do this with all their customers hoping eventually they will give up and they won't have to pay. This will not happen with me.

I"m hoping you can help

[redacted]Desired Settlement: I'd like a refund and for them to pay the 21% interest on my (visa) CC. It isn't my fault they can't seem to get it together to send the label.

It needs to be send to: [redacted] My shipping and billing address 8 months ago were separate when I originally started this with NO NO... as of April I am now back in BC and need the label shipped there

Thank you!

Business

Response:

Dear Revdex.com,

We are writing in response to complaint ID [redacted]. We have emailed [redacted] a pre-paid return label and have issued a refund for $283.34(US funds) to the card on file.

Please let us know if there is any other way that we can help [redacted].

Thank you,

Radiancy Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your response Revdex.com,

Them emailing the return slip only exemplifies the fact this could have been resolved months ago and they dragged their feet with my numerous calls into their call centre. Why didn't anyone offer to email it prior?

I just checked my CC online with my bank and so far no refund. Also the amount they claim to have refunded does not include anything additional for the months of delay which I requested for.

Thanks for your help

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We are writing in response to the customer’s complaint stating

that she has not received her refund. We

sincerely apologize to the customer for any inconvenience.

The customer’s refund of $283.34 was processed on June

**, 2014, to the card on file. To assist

in locating the refund, the Transaction ID is [redacted] and

the Settlement Date and Time are **-Jun-2014 22:15:15 EDT.

Please have the customer give this information to the

bank in order to locate it.

Additionally, the customer did not receive her return

label because it was originally sent to the wrong address. We sincerely apologize for this error and

appreciate the customer bringing the situation to our attention, as we are

constantly working to provide the highest level of customer service.

The customer was mailed a new return label on May **

to her [redacted] address.

As soon as the customer receives this label, please ask her to return

the unit to us.

Please feel free to have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello, The refund is now showing on my CC. Radiancy still has done NOTHING for the 6 months of back and fourth it took to get the refund. I'll end it here if they refuse to acknowledge or do anything about it. Even a $20 starbucks card or some sort of gesture would be appreciated as NO ONE should have to go through 6 months of constant back and fourth when it could have just been emailed from the get go (return label)

Package is in the mail and the Canadian warehouse should have received it by now.

Thank you Revdex.com!!! no thank you to Radiancy.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am totally unsatisfied with the products mailed and and would like to return my items and receive a refund. I have been unable to contact anyone by phone and my emails have gone unanswered. All I would like is a return merchandise slip and the process in which to do it. I feel this company which continually advertises satisfaction guarantees and full refunds has intentionally made it very difficult to do so. They have billed my credit card for $487.94 on 11/**/2013 and have limited my return to a 60 day trial. I want to return this entire purchase asap and would like the company to acknowledge and respond.

Product_Or_Service: [redacted], nono skin pk, cu3 repair, comppack

Order_Number: confirmation # [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a full refund to my credit card for the amount of $487.94

Business

Response:

Dear

We are writing in response to the customer’s

complaint. We understand she would like

to return but has been unable to reach us.

We sincerely apologize to the

customer for any inconvenience this has caused.

The customer’s order was delivered to her on December *, 2013. As a point of information, under the 60 Day

Money Back Guarantee (MBG), the customer has 60 days to return the unit for a

refund of the purchase price. If the

customer keeps the unit for at least 45 days of the 60 days, we will return

shipping both ways and refund the product price.

The customer called our

customer service line on December **, 2013, and was given instructions to

return. Once

we receive her package in the warehouse, we will process a full refund.

Again, we sincerely apologize to the customer for any

inconvenience. We welcome any questions

that she may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: This company sold me a product in which resulted burning my daughters skin in various spotsDesired Settlement: I would like a full refund of $269.00 plus change since they misrepresented the item and later sent me a return label in which could not be delivered back to them for a full refund

Business

Response:

Dear

We are writing concerning the customer's request for a full refund. We understand the customer had been trying to return her unit since October. We sincerely apologize to the customer for any inconvenience.

The customer placed an order for a pink unit on July **, 2013, and a Pro5 chrome unit on August **, 2013. The customer called in to return the chrome unit and the return and refund for $309.95 was processed on October *, 2013.

The customer received a label to return her pink unit on December *, 2013. The package was tracked and was in transit to us on December **, 2013. As a courtesy to the customer, we have processed a full refund for her pink unit as well. Please note that a full refund for $269.85 was processed on December **, 2013, to the customer’s card on file. However, it can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

As a point of information, a chargeback was filed on the account for $269.85 on October **, 2013. We were unable to refund for this amount until the bank had resolved the chargeback.

Again, we sincerely apologize for the customer's inconvenience. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I have returned an item and have not been reimbursed for that returned item.Desired Settlement: Stop charging me for something I do not have and returned

Business

Response:

Dear [redacted]:

We are writing concerning the customer’s complaint regarding the two No!No! devices he ordered. The customer has two orders with us, order #[redacted] and order #[redacted]. Both orders were placed online on April **, 2013, for black No!No!’s.

The customer called in on May * and told the customer service agent that he only wanted one unit. The agent emailed him a return label for order #[redacted] to return his order to us. This order was received in the warehouse on May ** and the customer was refunded in full for this order.

We have reviewed order # [redacted] as well. The customer called our customer service department on May ** to return and was given a Return Authorization Number to return the product with. He was not provided with a return label. We have not received this unit in the warehouse and we do not have a record of the customer returning the package to us.

To refund the customer, we will need proof of this return. If the customer has tracking showing that this was returned to us, we will be happy to process the refund. However, we cannot refund without proof of return. Please have the customer call us at the number below to provide us with this information.

Again, we sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I investigated the No! No! hair removal system on line and started to fill out the order form when I discovered how deceptive it is. I decided not to purchase and got out of the system without completing the order. The next day I got an email from them stating I had an order. I emailed right back instructing them to cancel immediately. After getting no response, I emailed again - same result. Finally, I was able to get them on the phone and was told it was in shipping and could not be canceled. I have never gotten an order number or acknowledgement from them which is standard business practice. They claim you can return it after you get it, but if you look at on line complaints you see they make you wait 60 days, then tell you it's too late.Desired Settlement: This is a fraudulent order - I did not order this. I believe by law I should be able to keep the item and not pay for it. I would settle for a refund and return the unit, but only if I get the refund first.

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern.

We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process on an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers.

For your convenience, and so you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step. You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service.

Please note that we have measures in place to try to prevent duplicate orders from being placed in error. As soon as we saw the customer’s second order come through our system, it was canceled and an email was sent to him letting him know it was canceled. We were unable to cancel the first order because it had already been sent to our warehouse for shipping. On the same day as the order was canceled, the customer called our customer service department, spoke to a supervisor, and was told that we would send him a return label as soon as he received the unit.

As a courtesy to the customer, we have processed a full refund for his order. This letter confirms that on November **, 2013, a refund for $374.74 was processed to the card on file. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

Additionally, we have reached out to him and sent him a label to return his units. Please have the customer return these as soon as he receives this label.

We welcome any questions that you may have. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The No!No! Hair removal device is defective and the company will not respond or honor one year warranty. The product failed after about a dozen uses - within 2 weeks. I contacted Radiancy online, by phone and by fax. The product was purchased early, for a Christmas gift and therefore not used until January **, 2014. Radiancy will not respond to any of my complaints. I originally purchased the item via HSN but they warrant for only 30 days. They apologized and referred me to Radiancy. I have read elsewhere that Radiance has many complaints against them and is a scam company, and HSN told me they would take this matter up with senior management. HSN is a responsible retailer and is seldom associated with faulty merchandise and manufacturers who do not honor warranties. At first the product failed minimally. Now it is constant and not even used; almost brand new. I prefer a refund but since purchased via HSN, I may have to settle for a replacement product - one which hopefully will work! Thank you!Desired Settlement: As stated above, I prefer a refund, as this is obviously a scam company and scam product. However, that refund would have to come from HSN, which could a problem to give me a credit card refund. I would not trust Radiancy with credit card information, and would want to ensure a refund check clears before closing this complaint. Worst case, I would accept replacement of a new item that actually works.

Business

Response:

Good Afternoon,

The above mentioned case #[redacted] for [redacted] has been addressed. On Thursday May [redacted] we reached out to her and reshipped the items she requested. If we can be of further assistance please let us know.

Sincerely,