Raging Lion Reviews (%countItem)
Raging Lion Rating
Address: PO Box 153201 Ste 1093, Tampa, Florida, United States, 33684-3201
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I bought a bottle of Raging Lion online for $6.97. A few weeks later National Medical Administrators called me saying I owed$119.97.
I purchased one bottle of Raging Lion for $6.97 and one Bottle of Alphaxtrm for $6.95 on 5/01/2020 on line. On 6/24/2020 I received a call from Margarita with National Medical Administrators saying," I owed $119.97 a piece, a total of $239.94, because I did not call back within a certain amount of time. When I purchased the product I did not see any note that I needed to call. I feel that I am being scammed and Should Not owe more than the original amounts of the $6.97 and $6.95.
Additionally Alphaxtrm gave me abdominal pains.
I agree to my original purchase prices of the above products for $6.97 and $6.95. I want the two charges of $119.97 totaling $239.94 to be expunged from my obligation.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I cancelled my order with you. I had my bank stop payment. I do not agree with your billing procedure. I did not receive any product from you
and accidental order was made to your company The order was not received I was charged on my credit card I had that canceled and removed from my credit card and any future payments stopped.you upset me a collection notice and reported to the collection agency this debt that is not mine and does not exist. I want this collection notice removed from my name. I want any collection activity on my name removed and revoked and returned to normal as I do not associate with your company I do not use your products I did not receive your products.
I am seeking that you remove any information from my credit report. I am seeking that you stop mailing my home. I am seeking that I receive no contact from this company. I am seeking that you reverse any collection notice and or actions you have taken against my name
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Disputing charge for misleading and deceptive product that I had cancelled over the phone
Ordered a supply of Raging Lion that was advertised as free. I paid the shipping and handling. I called to cancel any membership or auto ship. I assumed everything was resolved. There was no mention of $119.97 charge to credit card, nor any mention of automatically signing up for monthly delivery of the product. On July 2, 2020 company TRS Limited-Raging Lion sent me to a collection agency for the $119.97. Please help my case to be dismissed under the alleged circumstances immediately. REFERENCE# XXXXXXX CREDITOR ACCOUNT# XXXXXXX BALANCE $119.97 Thank you
Withdrawal of submittal of this charge to the collection agency and assurance this will be corrected with the credit reporting agencies
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
This free trial turned into a consumer credit collection account due to non-payment when the advertisement doesn't provide clear disclosure.
After a paying for shipping of a free trial of the product, it was not clear to me as a senior aged consumer that this product required a renewal purchase. Although they claim this is disclosed in their online agreement, it is not conspicous and clear to any average consumer that this is the policy. Very few consumers take time to read pages of fine print and details. They referred my account to a collection agency who sent me a letter (similar to other complaints I've seen). The credit report company referred me back to the creditor who sold the product with an incorrect phone number then transferred to another so called incorrect number. The trickery and lies that the staff of this company make on the phone calls clearly indicates this company is a total fraud and extorting people online to buy a product and then use it to collect $119 for a bottle of junk supplements followed by sending it to a collection agency. At that point, you are treated with rude and ignorant, disingenuous people making false statements all in the name of false advertising and extortion of consumers who are vulnerable to their deceitful tactics. This company should be investigate by the CFPB and other governement regulators to shut them down for these practices. Apparently, they are getting away with it as they continue to prey on more victims every day to make a $ in a dishonest and deceitful manner. I would NEVER buy any product that is in any way closely related to this firm. I plan to also go on social media and other online services to share how bad this company and their sales tactics and junk products are. What a disgrace! I have an 800+ credit score and have never not paid for something I purchased. I was misled and hoodwinked into a purchase that I thought I never made. If I was aware of the terms and circumstances, I would have never even paid to get the trial product. WHAT A BIG SCAM ORGANIZATION!!!
I would like this business to cancel my credit collection account and cease any collection activity in my name and if reported to credit bureaus provide them with updated information indicating my account is satisfied and in good standing. I do not want any further communication or involvement with such a scandalous business.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Collection Calls after 2 years 1 month, threatening to take me to court and garnish my wages.
I received a call today (on my unlisted number...won't tell how they got it) from a collection company named, NCI, who called me from a local google number. The representative was very rude and told me he was looking to collect funds for a product I ordered from Raging Lion in June 2018. He admitted that I called them and cancelled the subscription, however, it wasn't before 10 days. He said they didn't want their product back, but they wanted to collect $308, which included interest and the cost of the subscription and that the statute of limitations is seven years for them to collect. He said it was because I didn't read the small print, which is my fault. He said at the time the subscription was $139.99 and I told him that it wasn't, it was $89.99 and he denied that it was. I asked him for the number of the company and he said he didn't have the number because they (NCI) now have power of attorney over the debt and I advised him that I didn't have any debt with them. I explained to him that I called and cancelled and when I offered to send the product back, I was told not to worry about sending it back. I have since thrown it out as it did not do what it was described to do. In the meantime, I can't remember the entire conversation that I had with the rep two years ago, but he (the NCI rep) said it was recorded. I asked what was on the recording and he couldn't tell me, so I asked who I could talk to about the recording and he couldn't tell me that either. He then began to threaten me with court costs, legal fees, wage garnishment, etc. I asked him if he was trying to scare me, because it wasn't working. Then he offered me a discount of $248 instead of $308, of which neither was the original cost, but says they added interest.... I declined the offer and he said they would report it on my credit at the end of the month and take me to court.
How do you add interest to a debt that doesn't exist and do so after two years and one month of no contact with me? While my phone number changed, my e-mail address nor my mailing address where the product was delivered did not, so there was a means to contact me.
This is the first time I've heard of this transaction since June 2018, which he admitted. I'm looking into the legality of this practice as it seems to be teetering on the side of fraud. I am looking into reporting this to other government agencies here in my state to see what can be done to companies that do this sort of thing.
I would like this debt erased as it does not exist. I would also like reassurance that this will not be reported as a collection on my credit report.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
While I don't agree with everything in the company's response, as long as all collection activity and there is no impact to my credit c report. I accept their response.
I ordered a "trial" was billed for shipping. Then received another ordered and billed, called and had to leave a message with company to dispute.
Ordered trial on 2/23/20. No where did it saying was "subscribing". On 4/7/20 received another order, called company left message saying I never authorized, then filed a dispute with discover card. then 5/7, was billed again, this time I sent an email through there website to cancel a second time. Once again filed a dispute with Discover. Today, 7/22/20 received a collection call. I will not pay the bill, fraudulent misleading charges.
Very misleading practice and no communication from company other than billing credit card and turning over to collections, even after contacting the company twice.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate that the customer had disputed two of their 129.94 charges which was for the bottles that were received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of returns however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
TRS Limited and its Debt Collector National Medical Administrators Inc are falsely accusing me of not cancelling Raging Lion order and collection
I received a letter from National Medical Adminstrator dated 07/02/2020 that I owed $119.97 to TRS Limited for Raging Lion and my account was in Debt Collection... However, six months ago, on Thursday 01-02-2020, I ordered a product called "Prostate Genix" from the Genix website with 30 day guarantee. Upon trying to checkout, I received several other Ads and offers which I denied, until FINALLY my invoice came up with a unauthorized product called Raging Lion for $1.97. Feeling exhausted and not wanting to go thru that checkout process again, I confirm the order and received a shipping confirmation email later that day.
The email mention, I must be 100% satisfied and within 30 days I could get a full refund on product. It mention, a customer service number 833-279-4508. It mention I was billed $1.97 on 01/02/2020 and I be enrolled in automatic renewal service and charged a fee just before your renewal on file is set to expire... And it also mention the item is Raging Lion - Trial Bottle but it didn't mention any Trail Period or Date or when it starts. It didn't mention a renewal Start Date or End Date or set to expire. And there was NO mention of $119.97 debt/renewal fee charge for product each month.
On Wednesday, 01-08-2020 I received in my mailbox both products. Genix listed complete details on there product, 30 day warrant period, cost of the product, etc. Raging Lion only had a invoice with order number and customer support number. Since Raging Lion came or appeared on my invoice checkout for Genix, and cost $1.97, I actually thought it was complimentary product to be used with Genix. However when I open the package, read the ingredients on the bottle and I immediately put it on the shelf because I have already tried these ingredients before and they didn't work.
Nine days after I received the product, on 01-17-2020 a debit of $119.97 was attempted on my bank account and it failed. Then another attempt was tried for same amount on I think the next day. After two days of calling the company, I finally reached customer service and cancel my account on 01-21-2020, thirteen days after receiving it. I told the representative on the phone what had happen as explained above. I didn't want the product and my account was terminated and I was told I DID NOT OWE anytime!... that was Six Months Ago!... I was also told to keep the bottle, try it and if it works please make another order. So, I DID NOT have to return the bottle as well... Six Months Ago!
National Medical Admin and TRS should cancel there Debt collection proceedings against me because I didn't read, except or received any online agreement or email correspondence back in Jan 2020 on a 15 day trial period from TRS or 10 day trail period from National Medical Admin on Raging Lion as they claim. Also, I submitted or email proof to National Medical Admin and they confirm that there are NO 15 or 10 day trial periods listed in the TRS email correspondence that was email to me.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Their response was fair and appreciate we were able resolve this matter.
False advertisement from Raging Lion.
As many other costumers I received letter from National Medical Administrators, Inc claiming to be a collection agency seeking to collect a debt from Raging Lion for $119.97. I ordered a supply of Raging Lion it was listed as free. I paid the shipping and handling. The company ran an advertisement offering a free product sample. There was no mention of trying charging my credit card instantly, nor any mention of signing me up for monthly delivery of the product. VERY DECEPTIVE. When they were unable to get the money from my card they sent me to collections.
Remove me from the attempt to collect. Thank you.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
as soon I removed from collection data base and I don't owe anything and my credit history does not effected I accept this respond.
Thank you all.
I am being charged for a product after cancelling per advertisement.
This complaint I believe was previously submitted but somehow was misread or misunderstood. (Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX). I ordered a trial supply of the TRS product "King Size" I had 14 days TO CANCEL THE SUBSCRIPTION or I would be charged the full price of $89.99 I think it was. I cancelled but then they contacted me and said I owe them the full price. I said I cancelled in time and they said I didn't and that I owe them the full price.. Then after a small amount of time I received a letter from the law firm of "Tate & Kirlin Associates, Inc" and they said they were attempting to collect a debt on behalf of "TRS Limited." I called them and they said I was being charged because I didn't return the trial sample which was never stated in the "Terms and Conditions at the time of the purchase of the trial sample. I want this to be resolved by dropping all charges and no report the the credit score bureaus. If it would help resolve this matter I would return the unused portion of the trial sample. By doing this It is not an admission on my part I did anything wrong or that I did not comply to the "Terms and Conditions." Just an easy way to resolve this matter.
I do not want an unpaid bill recorded on my credit score and I do not want an outstanding debt unpaid on any record pertaining to me.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate that the customer had disputed one of their 119.97 charges which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
Do not feel that I should have to pay this amount as I feel this is a scam targeting older gentleman..
I received an email about this product back in February I think . They were offering a free trial & with my age ,I decided to give it a try..I did not see where they said if I did not like the product I could cancel within like 10 days ( not sure on days)..they said they tried to contact me numerous times via my email but I don't recall any conversation with them and they didn't produce any such evidence where they had sent it..I received a letter yesterday dated July 2 from a collection group (National Medical Administration,INC that stated I had 30 days to from date of letter to pay the total of $119.97 to them , , today is July 16 ....I did receive my free trial which I paid shipping fee but feels like this is a scam & I shouldn't have to pay anything else...They have never sent any more of this product & I think I may have cancelled because of that..I truly believe that this is a scam targeting we older gentleman...please help if you can...thanks for your help ..
Drop the claim that I owe them this amount..
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the help on this & I truly believe it is the right decision..
I was notified about a bill that I did not personally accept. I need this matter resolved.
I'm being billed for something that was obviously paid for.
I'm seeking no more extra pay for something that I personally did not order.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charges and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
I except because the issue was resolved. Thank you for clearing things up with this item.
Shady business practice- They fail to clearly outline costs if product is not cancelled. This seems to be evident in other complaints.
A couple weeks ago, I received a call from National Medical Administrators, Inc claiming to be a collection agency seeking to collect a debt from Raging Lion for $120. I have never received any letter or correspondence before this call (which is against the law). I requested that the mail me a letter with more information about is so-called debt. On July 14, 2020, I received a letter (dated July 2, 2020) that simply provides a general notice about this "debt" but provides no proof or evidence. They then called again. I informed them that the letter didn't provide any additional information and they then said that they would email me. This time, I received this generic "letter" that provides the "terms and conditions" of ordering this "free sample" Evidently, in the "Terms and Conditions" Raging Lion secretly hid that I was being enrolled in their "Customer Preferred Program" and if I didn't cancel in ten days from the date of purchase, I would be charged $139.97 for the "sample" I received. There was no indication that I was signing up for anything. I thought I was purchasing a sample bottle only and I paid for that sample. The funny thing is that the "sample" didn't arrive until 8 days after the original order date so under these alleged terms, it would allow someone 2 days to "sample" their product. This purchase was made 2/29/20 and this is the first time I have had any correspondence from "Raging Lion" or their collection agency partner. At no point was I made aware of any additional cost until last week when I received a call from this collection agency. From simply researching this company online, I see that there are many victims to this scheme.
I demand that they notify the collection agency at once and remove any attempt to collect this bogus debt. If any negative remarks have been reported to any credit bureau, I demand that they are promptly removed. If not, I will be forced to contact an attorney, contact other victims of this scam in order to file a class-action lawsuit. A complaint to the FTC will be filed as well.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I am fraudulently charged for the supplements that I returned.
On Aril 25, 2020 I ordered on the Internet sample bottles on TRYONESHOTMASS.COM and TRYBEASTSTRONG.COM. In fact, it is one company. Now they changed the pages and phone numbers. After I received the bottles and researched the products' ingredients and online reviews, I found out that the companies are not reliable and decided to stop the subscription. I called both companies and informed them about my decision to return the bottles. They gave me the RMAs and the return address. On May 9 I returned the box with both unopened bottles. After a while I was charged twice for $119. I disputed these charges and thought that it was the end of the story, but it wasn't. After a while I was charged again for $119. When I called Raging Lion new number, I was told that I violated the rules not calling about the return, which I did. I insist that the company credit my account and stop charging me for the supplements that I did not order and did not receive. I am not alone requesting this company to be investigated and punished for their fraudulent activity.
The company must credit my credit card account with the amount of $119 and never charge me again.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate that the customer had disputed both of their 119.97 charges which was for the bottles that were received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
We have since received the returns and as per this complaint we have issued two refunds of 119.97 back to the customer account.
07/21/2020 05:00pm - $119.97 Trans-ID: XXXXXXXXXX
07/21/2020 05:00pm - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
We got a collection notice in the mail for My minor son in the amount if $119.97, which we are disputing.
We received a collection notice in the mail for my minor son ***) in the amount of $119.97. Upon calling the collection company it turns out that this is related to TRS Limited raging lion. My son said he was on the website just looking around. He did end up giving his bank info for a shipping, but he decided against it, and got out of the website. He never did get any products in the mail, but looking back at his bank statements he was charged a shipping fee which he did not notice. Although he did get emails from this company, being a minor, he didn't recognize the company and just deleted the emails without reading them. Again this is a minor child who did not read any of the disclosures. I do not feel that a child should be responsible forThis charge, when he did not know what he was getting into. This is ridiculous! I need this situation resolved immediately. Please help!! A child should not have this follow him on a credit report.
Thank you.
A zero balance!
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Product was advertised as a free trial I paid $6.95 but now I am being sent to collections.
I ordered this product back in November 2019. It was advertised as a Free Trial & I paid $6.95 for the shipping. On 7/1/20 I received a debt collections letter stating that I am responsible for a balance of $119.97. Since I had never opened or used the product & it doesn't expire until 10/2022 I believed the matter could easily be resolved if I simply returned it however that was not the case. First, I contacted the collections agency (National Medical Administrators, Inc) who instructed me to contact Raging Lion directly so I called Raging Lion but was then told to call the collections agency. So who do I call?! Then to add insult to injury the customer service agent at Raging Lion was extremely rude & when I asked to speak with a supervisor/manager I was told someone would get back to me within 48 hours. This is ridiculous. I've done everything possible on my end to amicably resolve this matter but was only met with resistance.
The "Free Trial" advertisement was very misleading. Raging Lion wouldn't help me. The collections agency couldn't help me. Meanwhile my credit is in danger of being ruined.
Product returned Debt resolved Collections removed from my credit
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I received a bill from a collection agency that I feel I was not responsible for from Tate and Kerlin for Raging Lion a deceptive company.
I paid postage and s&h for a bottle of Raging Lion $6.99 I believe. I did not know I would be charged 129.94 for the bottle anyway thats what the collection letter said. I do not remember any dates or numbers as I am a disabled veteran with chronic PTSD. I feel it was a scam and I do want or need this on my credit report. I did stop payment when I sen what was going. I appreciate your assistance.
Stop bills from these debt collectors over something I was not aware.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
This customer does not owe anything and has no debt with us whatsoever. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore. No negative impact was made on the customer credit which they will be able to confirm. If funds were paid in error please, please let us know and a full reimbursement will be made immediately.
We deeply apologize for this error.
Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
They are a SCAM! Without my knowledge,TRS limited-raging lion billed me $129.94. There was no mention of signing me up for monthly products!
I came across the company advertisement on March 29. I got the free product and even pay the $6.95 shipping fee. The only reason why I got the product was because they advertise it as a FREE product and I did not request anything more than that. Suddenly on June 2, I'd received a bill from National Medical Administrators, Inc. stating that I owe them $129.94. Which I never authorized! There was no mention of me signing up for monthly delivery products. This company is a SCAM! Stop trying to collect my money and cancel the collection agency. This company seems to be false advertising and needs to be stopped. Please help.
I would like an email confirmation from National Medical Administrators, Inc./ TRS limited- raging lion that I have been moved from the collection agency. That I know longer am associated with the company and not having to pay $129.94 that they state that I owe. I want to insure that there has been no claim to my credit card. This company definitely needs to be stopped!
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
This customer does not owe anything and has no debt with us whatsoever. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore. No negative impact was made on the customer credit which they will be able to confirm. If funds were paid in error please, please let us know and a full reimbursement will be made immediately.
We deeply apologize for this error.
Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I was a victim of this scam purchase of their product that was advertised at $6.99 shipping and handling but later billed at $119.97.
I purchased a product from TSR LIMITED-RAGING LION advertised at shipping cost only of $6.99. Several weeks later I began to receive phone calls and emails from this company attempting to collect $119.97 payment by phone and deductions from my banking account used to purchase the product. Thinking this was a scam attempt I cancelled my bank card. Upon receipt of my monthly credit report I noticed that my scores were 22 points lower than the previous months. I could not determine why this occurred since I'm never delinquent on my monthly payments. I recently received a notice from NATIONAL MEDICAL ADMINISTRATORS,INC. stating that I had been placed in collections through their agency by RAGING LION.I called them to get clarity and stated that the purchase made by me was advertised at only $6.99. They explained that there was an agreement that stated after 14 days that a cancellation call had to be made by me in order to avoid the $119.97 charge. This was not the agreement upon my original purchase of the product. I paid the $119.97 fee but has since discovered by looking this company up via the Revdex.com that this is indeed a scam that has severely affected my credit and has now cost me an additional $119.97. I am requesting a full reimbursement and a complete reparation of my once excellent credit report.
I am seeking correction to my credit report and full reimbursement of my$119.97 payment to NATIONAL MEDICAL ADMINISTRATORS,INC.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because first of all the explanation given in this response is not clearly explained in the advertisement of the product that I purchased. Several other customers that purchased this product echo the same complaint of misleading and false advertisement of this product by this company and then harass and ruin their credit by placing them in collections for $119.97. I read many comments from consumers that identified the same complaint as I on your website. My credit score decreased 22 points due to being placed in collections by this company. Iwas not aware of why my score decreased until after receiving a collections letter from NATIONAL MEDICAL ADMINISTRATORS,INC.,the company used by them to collect the $119.97 fee that is misleadingly charged. This fee was paid to them by me on 07/13/2020 and I have the receipt as proof. If the process was clearly explained by them in the advertisement as was in their response I would have had no issue in either paying the full amount or returning the product but was misled as was many others that purchased this product. I am once again requesting reimbursement of the $119.97 paid to their collection company by me and a letter to all three credit bureaus removing all negative information reported by them.
We would like to update and have the customer again revisit our response as we did explain that the account was removed from the collections database and we advised the customer they may keep the bottle as a courtesy. The only charge that took place was the initial shipping charge.
We mentioned also that no negative impact was ever made on the customer credit on our behalf. If the customer has noticed a change in their credit score we encourage them to find out where and who it was from.
We would like to know what else the customer is looking for in regards to a resolution as we would like to work together towards a positive resolution.
One of our senior agents will attempt to reach out to the customer to discuss the situation. If the customer has a specific time and number they would like to provide we will be more than happy to accommodate the customers schedule.
Thank you
Raging Lion has sent me to Collections with National Medical Administrations for the amount of $129.94 . I did not agree to these charges .
Raging Lion advertised a Product that does not work . It was a 30 day trial and they claim you had to cancel in 10 days ? This is a scam . I did not agree to their confusing deal , They attempted to charge my Credit Card under various Company names . I had to cancel my credit card and, now they have handed me over for collections with National Medical Administration . This Company has many complaints against them and seem highly unethical . I have great credit and do not want to have any collections against me . I would appreciate your help , Thank You very much .
Please make this go away
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
This customer does not owe anything and has no debt with us whatsoever. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore. No negative impact was made on the customer credit which they will be able to confirm. If funds were paid in error please, please let us know and a full reimbursement will be made immediately.
We deeply apologize for this error.
Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company is trying to bill me $119.97 for medication that I do not have nor want.
I ordered a free bottle of raging lion pills and paid for shipping cost only. The. I started receiving emails that raging lion was trying to bill me for $119.97 on four separate occasions on December 28 order #-XXXXXXX
December 29 order# XXXXXXX
December 30 order # XXXXXXX
December 31st order # XXXXXXX
All for the cost of $119.97. I called the customer service and was told when I receive the bottle to send it back to raging lion and I did Sent the bottle back unopened through FED EX including the order number and the instructions they advised me of.
Now Today 7/11/2020 I received A letter from national medical Administrators which is a debt collector. Reference number XXXXXXX saying I owe $119.97 and the company is not reachable when I have tried to call.
This place is a complete scam and now I'm being sent to a debt collector over a product I do not have.
I want the debt collector National medical administration to remove any debt and I want the company raging lion to stop trying to charge me for anything.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy that raging lion has removed me from the collections data base and confirmed they did receive the returned bottle indeed.
I am very please with the Revdex.com. Thank you!