Raymour & Flanigan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested my bank to make the payment BY the 16thThe check date is not the date mailedThey have faxed a letter to Raymour today stating that the checks were sent in sufficient time to be received by Raymour I did not make the payments late.And neither did my bank.Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Raymond & Flanagan has sent the Technicians and they could not fix the problem and said do another service request to fix the problemThis is being happening from last months approx This is the only resolution that Raymond & Flanagan should issue a full credit to my credit card account Regards, [redacted] ***

Good afternoon,On 10/25/our local management team had reached out to the customer and left them a voice mail in regards to resolution for the concerns with their bedOn the voice mail our team presented to the customer a $gift card that would be used for a new furniture within the show room.Thank you

Our Leadership has reached out to this customer after reviewing his complaintWe have offered an in-store credit with a 20% fee to return merchandise and pick out something newCustomer has accepted this offer and is happy with resolutionThank you, T.F [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] They said they would bring another couch on June 7th after they deliver it and the pillows fit the way they are suppose to I will then know if I'm satifiedThank you for your help on this matter [redacted]

HelloOne of our service technicians went out on April 13th to assess the damageAfter reviewing the technicians report as well as photos of the damage, the claim was denied due to being? accumulative, which is an exclusion of the planWe can offer the customer a $gift card for the inconveniencesThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I have attempted to call them multiple times and have left a messageI even called with in the hours they said but always got voice mailIf they fail to call me by weeks end I will just call my attorney and move forward with the advertising issues.?

Good Afternoon,? Our local management team in the Connecticut area has been in contact with the customer? We are working on reaching out to the vendor to get a new love seat and we will be reaching out to the customer when we have more information from the vendor.? Should you have any questions or concerns, please let us know.? Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? ? Raymond & Flanagan has sent the Technicians and they could not fix the problem and said do another service request to fix the problemThis is being happening from last months approx.? This is the only resolution that Raymond & Flanagan should issue a full credit to my credit card account.? Regards,? ? [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever we did try contacting our local showroom and asked about scheduling an appointment and we were told they did not have anything on file about a re-selectionI will call again soon to see if we can go in and meet with the manager.I thank you all for your help as we felt there was many attempts on our part to speak to a Supervisor to resolve the issue but never received a return phone callSo thank you! Regards, [redacted]

Hello, This customer is set up for a service appointment for todayWe appreciate you allowing us a chance to resolve the situation through service Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

HelloThe platinum protection plan is an accidental coverage that covers something that someone in the home can do to it, that's due to a specific incidentWe do require that we be contacted within to days after any damages are noticed, so that they don't accumulateThe platinum protection plan is a repair program, if damages are covered and we can not repair them, at that point we would offer a replacementWe can offer the customer a refund for the amount of her platinum protection planThank you

Hello,Per our leaders We made several attempts to reach out to the customer and she yet has taken the time to return our callsWith the delay of the special order we saved the customer $off of her order, also provided her free delivery , and a $GC which the customer declinedOne of our leaders personally followwith the customer on August 4th, August 6th, and today (notes in comments) to offer her another $100-$off her order to compensate with any inconvenienceReviewing the product that she purchased on our floor, reviewing the pictures from our drive team, and feedback from our operations team, this is clearly a customer perception situationWe have did everything in our power to ensure that we enhanced the customer shopping experience, but based on our last conversation she is looking for a 30%-50% off compensation in which we cannot provide.thank you,

After reviewing customer's account, I have reached out to our Leadership in her local area and have asked them to reach out to Ms [redacted] regarding her recent service/sales issuesThank you,T.F [redacted]

Hello,We apologize about the customer frustrationsAgain we have processed a full refund but are unable to offer any further discount on the cost of the piecesThank you,Kevin

Good Morning - Leadership has been in contact with Mrs [redacted] and they have scheduled a service technician to go out to her residence on 11/3/15 to make repairs to her sofa. Thank you, T.F [redacted]

Good Afternoon, Our local management team has reviewed the request and we are going to credit the customer's TD Bank account and correct the credit reportingWe have made contact with the customer to advise them of this resolutionIf you have any questions or concerns, please let us knowThank You!

Hello, These items have been in the customer's home for well over a yearWe do not have an issue with bed bugs, and this is something that is excluded from coverage under the platinum protection plan The customer has spoken with a member of management in our corporate office who has also explained this to the customer Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never spoke to this man I spoke to a woman named Amy from Raymour Platinum Protection and she negotiated the resolution She resolved the problem by replacing all of the defected furniture and mailing me a bottle of upholstery spray for the seats of the chairs However, I am keeping the year platinum protection plan that I paid for! She told me to call her personal line at ###-###-#### if I have any more issues with the table in the future In fact, she told me to tape a paper to the bottom of the table so I won't forget to call her directly I do not like third parties stepping in and mixing up what the resolution was Regards, [redacted] ***