Raymour & Flanigan

Good evening,After partnering with our local management teams, we have submitted a reselect in our systems for the customer (credit to be used in the showroom for the value of the old furniture - once new furniture is delivered the older furniture will be removed)The reselect credit to be used in the showroom has been accepted at the showroom on 3/16/At this time the customer should be all setThank you

Hello,This customer is all set, a credit was issued for the accent chairs.Thanks,

Hello, We have schedule a service with the customer and will go from thereCustomer has accepted this offerThank you

Good Afternoon, Our regional leadership team provided a courtesy service appointment for the customer on the tableIt was determined that the table was not repairable As a result, we extended to the customer a credit of $ This credit amount is equal to the value of the tablePlease let us know if there are any additional questions or concernsThank You!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Raymour has not contacted me about the furnitureWhen I called Raymour today the lady told me she does not know who deals with Revdex.com claimsRaymours rep didn't know who she should transfer me over to help me with my claimTold me I should call back in a couple days and then someone could help me if I don't hear anything back from themThe rep could see there was a Revdex.com complaint, but couldn't tell me anything about itI'm waiting for their responseAt this time nothing is settled

HelloWe will be exchanging the chair under the customer's platinum protection plan on Friday April 28thThank you

Hello, We have allowed the customer reselect under our comfort policy and additional reselects as a courtesy. Their current mattress has no depression and no other defects. The customer just finds the tufting uncomfortable which would not qualify for a replacement.Thank you,Kevin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I previously complained to Revdex.com about their credit practicesPlease check your file and you will see that they said I have $creditToday I tried to purchase an item under $and was deniedI tried to resolve with them through chat and was given the runaround.I would like to be able to use the credit they say that I have Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I received a telephone call from MsF [redacted] who requested that I email some pictures of the wall damage.? I promptly emailed her the requested photographs and was told that a manager would follwith me.? To date, I have not received a folltelephone call from any manager and no offer has been made to resolve this issue.? Regards, [redacted] ***

Hello,? We have read the customer's complaint, and we sincerely apologize for the delay of the headboard and the inconvenience it has causedBased on our internal notes, this situation has already been escalated to the appropriate groups, and a resolution is currently underwayTo ensure that this situation does get it resolved in a timely manner, we will re-escalate to the managers in the customer's local regionWe expect to hear back from our escalation team within hoursAgain, we apologize for this situation and look forward to getting this resolved for the customer shortly.? Thank you

Leadership has reached out to this customer after reviewing his complaint Customer was offered several options, and chose to go into his local showroom to purchase more furniture at a reduced price Customer is satisfied with the resolution and advised our Leadership he would be removing his complaint Thank you, T.F [redacted]

Hello, Please provide further information The phone number that appeared on the order would help We are only able to locate an order from 2011, and a service from Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Hello, Attached are copies of the recurring payments , both set up March 16, at 9:09pmSince the collector ID is WEBSVC this indicates the customer set these up themselves over the internetAdditionally they were done at 9:09pm and no one would have been here to set these up for herOne of the schedules set up by this customer was disabled 4/8/16, at which time the collector handling the issue either did not catch the 2nd schedule or misunderstood that both were in errorThe second recurring schedule was disabled 7/19/A refund was done through speedpay today for the $payment and the $`fee, confirmation number Also attached are copies of the emails and an account history.Thank you,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.We do not accept the checkThe check was delivered but we are not cashing itWhen the warranty package was purchased we were informed by the sales department that it covers ALL SCRATCHES, ALL MARKS, ALL RIPS AND TEARS due to wear and tear and one time use as wellWe purchased the warranty knowing this information and we were only informed with our last phone call to the warranty department a few weeks ago that our side table and coffee table are included in this warrantyWhen we called to place the service call in January we were never informed that they tried to repair it as a courtesyWe were informed we had to call again as the repair was not going to "stick"When the supervisor at the warranty department said we were satisfied with the original repair we said no we were not we were advised to sign the form for the technician saying he came out to the house and attempted a repairWhen the warranty supervisor was told this they said they cannot find anything from the January visitThe supervisor kept asking if the damage was from a one time incident we said yes but by the time a technician came out 2-weeks later more damage had ensued.The warranty department and sales department and technicians are not on the same pageThey are all telling us different things and trying to put this issue to restHowever, we do not want the refund we want the couches and the coffee table fixed properly as we were advised upon purchasing this warrantyWe were falsely advised regarding the warranty upon purchase and now we are trying to be pushed aside because they want us to have a check and walk away with couches that are damaged Regards, [redacted]

Hello,We spoke with the customer on 7/21/and offered her an exchange on the damaged armless reclinerCustomer accepted this resolution and we are swapping the piece out on 7/23/2016Thank you,Kevin S***

Good Afternoon,? The customer was offered replacement furniture in This offered expired and over years additional damages have occurred to the chair and sofa? A member of our local management team reached out to the customer and offered a 100% (courtesy) refund for the amount they paid for the insurance/protection plan on the furnitureIf you have any questions or concerns, please let us know.? Thank You.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The customer service department sent a letter welcoming me to their personal credit account and the inquiry is still in my credit reportI checked my credit report today and nothing has changed Regards, [redacted]

Leadership has been working with this customer and we have offered her store credit to pick out/purchase new recliners Thank you, T.F [redacted]

Hello,We have left a message with the customer offering a credit on his mattress. The original mattress would have to be discarded by the customer. Thank you