Raymour & Flanigan

Good Afternoon, Our local management team in the New Jersey area reached out to the customer and offered a $100.00 Raymour & Flanigan gift card. The management team has indicated the customer was happy with this offer. If you have any questions or concerns, please let us know. Thank... You!

Hello, We have worked with this customer to provide service and a reslection of his merchandinseWe will cover some, but not all of his items, as some items have excessive damage (which is not covered by the platinum plan)The customer is aware of the process to visit a showroom to select new
merchandiseThank you,

HelloThe platinum protection plan does cover bodily fluids on mattressesWe would have to set up a service to try and get the stains out first or the customer would have to send us photos of the stainsWe did call the customer and left a message explaining that and for him to return our
call Thank you

Hello,Per the notes in consumers account, the platinum protection plan was credited back to "Wells Fargo" the financing company the customer went through$was the refund for platinum, sent over on 8/1/16Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business has again promised a refundOf course, I have been promised this many times and they have not followed throughAlthough your system only allows me to click “ACCEPT” or “REJECT,” I reserve all rightsThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although they scheduled an appointment to come look at my couch, my satisfaction is yet to be determined.Although Raymour and Flanigan claims to have excellent coverage of your furniture if you buy platinum protection (as I did), I have found their customer service to be extremely lacking. They don't do anythingfor the customer except agree to come spot clean the couch
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon - Leadership has contacted customer again and we will be picking up the merchandise and issuing a refund to the customer over the next couple of days. Thank you, T.F*

We are sorry for any confusions and frustrationsAs a good will gesture we can offer the customer a $giftcard

Good evening,Our local management team was able to reach out and find resolution for our customerWe went ahead and provided the customer with a comfort reselect, meaning that the customer was given a credit to use in the show room from the mattress to pick out a new piece of furnitureThe remainder of the money not used within the showroom would then be applied to the the bank associated to the sale, TD Bank.Thanks

Hello,It looks like the last service for the sofa sectional was in March of this yearWe will contact the customer to set up a technician to inspect the piece to look into options.Thank you,Kevin S***

Hello. Our technician went out to assess the damages in MayAfter reviewing the report and the pictures, the damages were deemed customer caused, which is not covered under the manufacturer warrantyThe platinum protection plan would have covered the damages but the customer did not purchase itWe can not offer a replacement at this time. Thank you

Hello, We have spoken with the customer and resolved her concernsShe was granted a credit to use in our showroom to select a different piece. Thank you,***

Good afternoon,On 10/25/our local management team had reached out to the customer and left them a voice mail in regards to resolution for the concerns with their bedOn the voice mail our team presented to the customer a $gift card that would be used for a new furniture within the show
room.Thank you

Leadership has reached out to this customer and customer has agreed to pay the $price difference, and the $comfort reselect feeWe are exchanging the mattress pad at no charge to the customerCustomer will be reselecting a new mattressThank you, T.F*

Good afternoon,Our local management team from our Platinum Protection team called the customer back to offer the customer store credit to select new furniture from one of our showrooms. If the customer has any further questions about this please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I am rejecting the offer is The total bill was 2,which included the mattress which was 1,500; the mattress protector which was and a memory foam pillow, plus taxesWe used the mattress and protector for a few days when it became apparent that the pad was not workingThe sheets kept slipping off during the nightI took the pad back to Raymour and they stated it could not be returnedThe sales person stated other customers had similar complaints and suggested we turn the pad overThat was unacceptable to usI left the pad at the storeI had to purchase another protector from ***’s which was an additional There are several other customer complaints regarding this same mattress with the same problem we are experiencingThey each state that the manufacturer always says the mattress is only 3/4” out of specsAnd it’s still with in their standardsWhile they did offer to send another technician, we fail to see how that could possibly make a differenceWe had to make arrangements to be at the house and it is not always easy to have someone hereThe mattress has a 10yr warranty and by them offering only 60% is not fair We countered their offer with 1,The other mattress we are interested in is 1,We do not want to have to put in another 1,Then we will be into this for over 3,We can put in an additional for the mattress we want. Regards,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I was contacted via phone call on Monday March 5, by Manchester, CT Manager, Mark(This was the same Manager my husband dealt with in person in order to get the 3rd piece of our sectional.) The experience was less than pleasant, as you can imagine, when he was asking us to pay hundreds of dollars more for something we were told we already paid for/boughtSimply put, Mark's only "resolution" was a full refund and pick up of the sectionalWhat Mark failed to deliver was customer serviceMy husband and I are very happy with the productMark stated that "these things happen in the heat of a sale", therefore admitting the mistake of his salesman but unable to follow through with what we were promisedHe also lied stating "I'm shocked and a little confused about this complaint because it was already resolved amicably with your husband in the store"Us driving out min to a store, arguing for hours and having to pay an additional $is not amicable in my mindFor the sake of time and also wanting our sofa my husband paid the additional amount and left!I am still incredibly disappointed with this business, their business practices and ethics, and their customer service
Regards,
*** ***

Hello, We have offered the customer a refund on his furnitureThe customer has accepted this offer. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They said they are looking into the matterThey did not offer any resolution