Raymour & Flanigan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, because it cannot possibly take 6-weeks to take my name of the database And I already went into the local store and complained about this in person probably at least a month ago Please delete all my contact information now That should be easy enough to handle in this day and age with computers Thank you.For your reference, details of the offer I reviewed appear below Regards, [redacted]

Good afternoon,? In regards to this situation, our local management team has contacted the customerOrnes from our Randolph service center contacted the customer and is currently looking into what options we have for the customerKnowing the concerns that our customer is having, Ornes feels that we will most likely need to first get a technician sent out to the home to inspect the furniture so that we will be able to provide the customer with the best resolutionOrnes stated that he will be following up with the customer on next steps so that our customer is aware of all the steps includedThanks!

Good afternoon,In regards to the customer's concern about their mattress, since the mattress was picked up from the customer's home, we had extended to the customer a $refund in which the customer confirmed that it was ok to refund back to their credit cardAs of 11/22/17, this has been processed.Thank you!

Good afternoon,Our local management team from our E-commerce department has attempted to contact the customer multiple times to discuss this further We have left multiple voice messages for the customer to contact us directly to resolve this situation and we have not heard from the customer If the customer has any further questions about this please let us knowThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I'm simply not interested in a $gift card to buy more of their infested merchandiseI have to pay back $1900+ so a $gift card doesn't resolve anything for me Regards, [redacted]

I have reached out to my Leadership to review and address customer's complaint Someone will contact this customer within to hoursThank you, T.F [redacted]

Hello While we are truly sorry the customer is experiencing the problems described, Raymour & Flanigan Furniture denies all allegations that the merchandise we delivered had bed bugs in it when it was received from usWe carefully follow best practice protocols to ensure our merchandise is clean and sanitary when deliveredAs a gesture of good will we would be happy to offer a 300$ giftcard? Thank you

Hello, This mattress was inspected by an Expert Furniture Technician who states the mattress is up to manufacturer's standards. This is not something that qualifies under the platinum protection plan (as that is an accidental damage plan for mattressess). If the customer would like to... have us inspect the mattress again in the future we would be happy to do so. Thank you,

Hello,We've reviewed the photos and due to the extent of the damages we would be unable to coverThere is also multiple areas of scratch marks and excessive staining on top of the frame and footrest damageIt is stated in the platinum warranty that any damage must be notated within business days of occurring and it looks like there has been excessive customer caused damage that has occurred over timeWe can certainly offer a full refund of the customers warranty for 349.95$.Thank you,

Revdex.com:? I ask that complaint # [redacted] be kept open open until I see the full credit on my credit cardThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I requested my bank to make the payment BY the 16thThe check date is not the date mailedThey have faxed a letter to Raymour ? today stating that the checks were sent in sufficient time to be received by Raymour? I did not make the payments late.And neither did my bank.Regards, [redacted] ***

Good afternoon,Our local management team from the Platinum Protection department reached out to the customer to discuss this situation with the customer We reviewed with the customer that the pictures we received from their furniture is mishandled, neglected, or abused This is clearly stated on page of the Platinum Brochure that was provided to the customer at the time of sale to review We spoke to the customer about how our Platinum Protection brochure does not cover overall cleaning of furniture which is also stated on page of the Platinum Brochure To resolve the situation and the customer not being satisfied with this, we offered to refund the amount the customer paid for the Platinum Protection, which is $ If you have any additional questions about this, please let us know.I also attached photos of the customer's furniture to show why the damage falls outside the scope of what the Platinum Protection covers for damaged furnitureThank you!

HelloWe have reviewed the photos that our technician took at the time of service and have deemed the damages to be accumulativeAs it states in our Platinum Protection brochure, "What this plan does not cover: Furniture that has been mishandled, neglected, or abused." We are not able to offer anything furtherThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] I'm sorry but I can not accept that offer. As they keep telling me it is customer liquid damage. I purchased a Dinner table with the expectation at least in universal language that your gonna put liquids on there for Breakfast, Lunch and Dinner and snacks in the Dinner table. between. Also as per raymour I was sold a hard solid would table that should not be buckling or peeling. The table is 5 month old and looks like it's 2-3 years old due to the fact that is does not have a solid wood top. The lining or layering they put may look like solid wood but it isn't as the table is peeling very easily from everyday standard use. Raymour has failed to deliver a high quality product as it states. At this point I would rather a full refund on this table. I spent $1000 on a solid wood table as they stated and as the sales representative told me. I have hard wood floor and that is true solid wood and a proper sealeant and finish and if this table was true and hard solid wood and properly sealed it would not buckled or peeled the way it is. Raymour has poor customer service. They were very quick to sell me $8000 worth of products in the last 6 month but are failing to take accountability for a table again that was purchased and sold as a Dinner Table which all Dinner table are created for food and liquid to be put on it. Also there customer service has been very poor.

Hello, We have offered the customer a refund on his furnitureThe customer has accepted this offerThank you

Hello,We are showing that the issues with the piece have been resolvedIf this is not the case, please let us know! For the inconvenience we'd be happy to offer a 150$ credit at our store location! Thank you,Kevin

Hello,We are showing that the Giftcard was mailed on the 1st, we ask that the customer please allow 4-business days to receiveThank you!Kevin

Hello,We regret any difficulty that the customer experienced with the furnitureRaymour & Flanigan feels very confident in our handling/delivery practicesAs a result, we did not feel that we could be the source of this issue? There were many conversations and resolutions offered to the customerUltimately, the furniture was removed from the home and the customer’s money was refundedWe confirmed that this was a satisfactory resolution with the purchaser.? Thank you,Kevin

Good afternoon,Our local management team from our E-commerce department has attempted to contact the customer multiple times to discuss this further.? We have left multiple voice messages for the customer to contact us directly to resolve this situation and we have not heard from the customer If the customer has any further questions about this please let us know.? Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My girlfriend and I both asked the salesman multiple times if the box springs were included for free with the mattress The salesman stated multiple times that the box springs were in fact free It wasn't until we got home & looked at the sales slip that we noticed the mattress was $and the box springs were $ This is misrepresentation and is not right I want this corrected immediately or I will go beyond this to wherever need be to get it corrected Raymour & Flanigan is not right in this instance! Regards, [redacted] ***