Raymour & Flanigan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The matter was resolved shortly after submission of the complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,While we are truly sorry that the customer is having an issue with bed bugs we are confident that Raymour and Flanigan is not the cause of any infestation in the customers homeWe take special precautions and sanitize our trucks and warehouses nightly to ensure everything is delivered sanity This is not something that is covered under any sort of warrantyWe've spoken with the customer multiple times and sent a letter to them regarding these conversationsWe unfortunately are unable to help with any infestation issue and urge the customer to continue to contact and work with a trained professional.Thank you,Kevin

Good morning,From our local team speaking with the customer in regards to her concerns, we learned that it was actually glass that was affected in the matterGlass is something that our techs are unable to work onDue to this, we have informed the customer that they will be offered a reselect from this table since we are unable to serviceThe customer will be receiving an in store credit to use towards a new piece of furnitureThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI should not have to pay a restocking fee I wanted credit for the chair and otterman since it was not my fault that the original sofa was not goodI was also charged for another delivery fee for the second couch I got which was never told to me by the sales personAlso the delivery fee was attached to the total price but where it said on the bill delivery fee nothing was written there They have been very rude through out this process, changing times and not contacting me backI am not being unreason when asking for credit for the chair and otterman I'm not asking for a refund which is what most people doIf anything when I did the repurchase on the sofa I ended up spending another $400 Regards, [redacted] ***

Good Afternoon,? Our local management team in our Suffern location has offered an even exchange, in which the customer will receive brand new pieces of furniture that they had previously purchasedAt this time, our management team has left a message with the customer so the delivery of the new items, and the pickup of the current items in their home can be arranged? If you have any questions or concerns, please let us know.? Thank You!?

Good afternoon,Our local management team from the Duryea area has reached out to the customer to discuss about receiving credit, but is not satisfied with the 20% usage fee We explained the reason behind the fees and the customer did not agree with them We offered a $gift card and the customer declined and stated they will be contacting the Revdex.com If you have any additional questions about this, please let us knowThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company offered an exchange and I refusedWhen they called, we agreed the company would refund my moneyThey would let the financing company know I would not pay the billWe also agreed the company would take my couch back on April 7thI was told I would get a call 1-days in advance as to when they would take the couch back Regards, [redacted] ***

Hello, Customers account has multiple instances of missing scheduled paymentsUpon accepting checks in the past they have bounced due to non sufficient funds multiple timesCustomer scheduled a payment mid November asking for it to draw from a checking account which again bouncedAt this point we are no longer accepting payments via checking accounts from this customerThey have a scheduled payment via a debit card at the start of December if this payment doesn't go through the customers account will be sent to debt collectionsThank you,Kevin S***

Revdex.com: I feel that since they have admitted to their mistake, and I signed a contract for $that they sent to me even when I verified with the person on the phone that this was for the new chair and I verified the order was changed, and she said yessee attachedThen when I picked up the chair, it said $I am willing to take a credit for 1/off the difference they are charging me now which would be $Thank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted]

Good afternoon,This afternoon 9/26/2017, the customer spoke with [redacted] who acknowledged the mistakes that were made as a whole in parts for the customer which were causing delays. The customer was informed that the pieces have an estimated delivery on 10/20/17 and that the moment they... arrive into Raymour and Flanigan, we will be reaching out to have the brought to his home as soon as possible.At this time until the parts are in stock, everything seems to be resolved and customer will be contacted the moment the parts come into our warehouse.Thanks.

Good Afternoon, Our local management team in New Jersey has scheduled an appointment on 01/27/for one of our technicians go to to the customer's home with the intent to repair the file cabinetIf our technician is unable to repair the damages, we have informed the customer that we will have to exchange the piece of furniture and that a $credit will be issued to the customer after the service appointment has been completed If there are any questions or concerns, please let us knowThank You!

Good Morning -? I have reached out to our Leadership Team to review and reach out to customer regarding his complaint.? Thank you, TF [redacted]

Hello, There are exclusions to the plan, which include staining or damage that has occured over timeWe have made an exception to approve a reselection for some of the items, however not all of the items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? They were not responsive at all and kept quoting the salesperson should have advised me that no metal or plastic would be removed? Apparently the before sale is what matters not any issues after the sale? I will never purchase anything again from them.? Thank you for your intervention Regards, [redacted]

Hello,? ? ? ? ? Customers account has multiple instances of missing scheduled paymentsUpon accepting checks in the past they have bounced due to non sufficient funds multiple timesCustomer scheduled a payment mid November asking? for it? to draw from a checking account which again bouncedAt this point we are no longer accepting payments via checking accounts from this customerThey have a scheduled payment via a debit card at the start of December if this payment doesn't go through the customers account will be sent to debt collections.? Thank you,Kevin S***

Good morning,In regards to the customer's concern, our local management has been in contact with Mr [redacted] and offered a reselection (a credit in the showroom for the price of the original furniture to use towards the sale of new furniture)Mr [redacted] was informed that he would need to contact the local show room to schedule an appointment with a show room managerMr [redacted] was happy with this resolutionThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Raymour and Flanigan contacted me and have agreed to replace my couchesI am satisfied with this resolution Thank you for your assistance Regards, [redacted]

Good evening,Our local management team has been in contact with our customer and since this conversation the customer has been approved for a reselect (credit in showroom to be used to purchase new furniture with the return of the old furniture)Both pieces of furniture that the customer had a concern with have been reordered from the manufacture and once we receive these pieces we will be in contact with the customer to deliver.Thank you