Raymour & Flanigan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] All Iam asking is that these charges be removed from my credit report ,I have just started to cleanup my credit so that I could purchase a house in the near future that is all Iam requesting .thank you

Good evening,Our local management team has reached out to the customer on 3/12/and left a voice mailThe message that was left had informed the customer that our techs would not be using any materials that would further harm the furniture and that we have come out to the home twice as a courtesy to assist with their concernsWithin the message it also stated that we are not able to complete refinishing and that if the customer was looking for this, that they would need to seek out an outside repair company.Thank you!

Good afternoon,Since our customer is financed with [redacted] ***, [redacted] has the credit reporting guidelines that [redacted] is required to followRaymour and Flanigan does not have a hand in [redacted] ***'s policies in regards to the credit reportingWith our customer being financed through [redacted] ***, for security reasons Raymour and Flanigan is not able to adhere to the request for the bank's credit guidelinesThanks

Good Afternoon, Our regional management team has processed a credit for the customer in the amount of $This refund is in regards to the customer's concerns with the box springAt this time, the customer should be all setIf you have any questions or concerns, please let us know Thank You

Our Leadership has reviewed customer's complaint and we have reached out to him and offered a partial refund of the cost of his Platinum Protection Plan fee to bridge the pricing gap between the credit we issued earlier and the current pricing on the new merchandiseThis was offered to customer 4/8/2016, and he accepted.? Thank you, T.F [redacted]

Check request has been sent, we have reached out to wells fargo and consumer should receive that check in 7-business days.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below NOBODY came to my house on the 13thI spoke to a supervisor on the phone in Syracuse, NY who promised me that they would replace the chair on the 28th but I would like to keep the case open until it resolves, I do not have enough confidence to close it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending receipt of an April billing statement reflecting a zero balance.I appreciate the Revdex.com's ability to resolve this issue in a timely manner, which unfortunately I was not able to do successfully as an individual consumer working with TD Bank or Raymour & Flanigan Regards, [redacted] ***

Hello,called the customer and arranged for her to come to the store later today to allow a reselection as an exception to our regular return policyShe is very pleased that she can reselect new merchandise and she knows she will have a new delivery fee for her new selectionThis has satisfied her completely.Thank you,

Good Afternoon - I have reached out to our Leadership and asked them to review and address customer's complaint Thank you, T.F [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. NOBODY came to my house on the 13th. I spoke to a supervisor on the phone in Syracuse, NY who promised me that they would replace the chair on the 28th but I would like to keep the case open until it resolves, I do not have enough confidence to close it. Regards, [redacted]

Good evening,After partnering with our local management team, for us to assist the customer with the repairs on her furniture, we would need to pick furniture up from their home and do an in shop repairThis repair would come at fee for delivery and service as the customer is currently out of warranty coverageAt this time, we do not have approval from the customer to allow us to complete this service.Thank you.?

Good Afternoon,? The leadership team located in the Rochester area reached out to the customer to discuss this further.? We offered the customer a full refund on the bed frame and scheduled a time to pick this up.? If the customer has any other questions, please feel free to reach out.? Thank you!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Hello.We have spoke with the customer regarding the issuesWe are exchanging her loveseat under the manufacturer warranty and it is scheduled for deliveryWe are also setting up a service for our technician to go out under her platinum protection plan, which is the accidental coverage to try and repair the discoloringIf we are not able to repair it, we will follow up with the customer to discuss another option.Thank you

Leadership has reviewed customer's complaint and reached out to her.? She was offered $for inconveniences, which she acceptedShe is satisfied with this resolution.? Thank you, T.F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have attempted to call them multiple times and have left a messageI even called with in the hours they said but always got voice mailIf they fail to call me by weeks end I will just call my attorney and move forward with the advertising issues

Leadership has been working with this customer, and we have a technician scheduled to go to her home to inspect the merchandise on 6/4/2016, to determine if there is a "quality" issue. Once we receive the technician's report, we will reach out to the customer. Thank you, TF [redacted]

Hello,Our leadership team in customers area reached out to resolveNo answer, left a voicemail for customer to contact the leadership team.Thanks,

Good afternoon,Our local management team from our Accounting department researched this situation further and Raymour & Flanigan does not report to the credit bureau.? We believe that the account the customer is receiving on his credit report was placed there by our collection agency, ***'s.? We have instructed them to remove the account from the customer's credit report and to cease collection activity for the account.? The customer code that we see has a balance of $is [redacted] and would not have anything to do with his ex-wife's recent lease purchase.? The removal from the credit report can take up to days.? If you have any additional questions about this, please let us know.? Thank you!