Raymour & Flanigan

Hello, We have spoken with the customer and resolved her concernsShe was granted a credit to use in our showroom to select a different piece. Thank you,***

Hello,per customers account it looks like we issued a refund, a showroom manager had left a message for mr.*** 08/17/this issue seems to be resolved.thanks,

HelloWe spoke with the customer and offered to allow her to retroactively purchase the comfort guarantee(by purchasing a mattress protector)This sis something that can only be done at the time of purchaseThe customer has accepted our offer, which will allow her to choose another
mattress. Thank you

Hello,It appears at this time the customer has received the delivery as of Dec-We'd be happy to offer the customer a 60$ g/c for the inconvenienceThank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I was not given a 299$ credit to do what I choose withThe manager offered me other beds only that I could choose fromShe gave me options that her and I both discussed why they were not the same as what I had beforeEvery bed that I did find similar or closest to what I had was to expensive and I was not able to getI ended up with just the headboard not the frame because the frame I did not needAnd the head board there is problems with it was not installed properly and every time I lean back on it, it smacks against my wall back and forth every time I'm on the bed as wellAside from the fact that it is a poor quality material and these were the only options I hadChoosing of the headboards ONLY that was chosen by the managerI used to have a headboard side rails and footboard now I only have a poor quality headboard that's all over the placeSo I would like my money back for this original purchase so I can go elsewhere and purchase another headboard that won't be such a problem.
Regards,
*** ***

Revdex.com:
As you can see, the respondent has left no contact information for himself personallyThis is the typical response I have been receiving for the past few months (which has gotten me absolutely nowhere)As you can imagine, until I see a clear indication of what R&M is willing to offer me to rectify the situation I cannot accept.
Regards,
*** ***

Good afternoon,This afternoon 9/26/2017, the customer spoke with *** *** who acknowledged the mistakes that were made as a whole in parts for the customer which were causing delaysThe customer was informed that the pieces have an estimated delivery on 10/20/and that the moment they
arrive into Raymour and Flanigan, we will be reaching out to have the brought to his home as soon as possible.At this time until the parts are in stock, everything seems to be resolved and customer will be contacted the moment the parts come into our warehouse.Thanks

Hello,The credit/reselect was accepted and completed on 1/24/This appears to be all set! Thank you,Kevin

Good afternoon,Our local management team from our E-Commerce team reviewed the customer's account and signed up for 00N financing through the shopping cart. The customer called back to discuss the financing term she agreed to, the E-Commerce and Credit Department as a one time courtesy we
allowed the customer to change the terms to months which she agreed to. We would not be able to offer a second terms change since the customer has already agreed to two different terms. If you have any additional questions about this, please let us know. Thank you!

Hello,Looking into the customers account, it appears we have issued a check to the customers address11/1/16thanks,

Good evening,After partnering with our local management team, we have set up a service for a tech to come to the customer's home in regards to the concerns with the mattressThe service is scheduled for 3/15/Please let us know if there is anything in addition that we would be able to assist
with.Thank you!

Revdex.com: I have been in touch with MrS*** from Raymour and Flanigan and the issue is resolvedThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
I received a 17% discount on the furniture during a labor day sale and negotiations since I was paying in full. I would like this same percentage discount to be applied on my next purchase.
Regards,
*** ***

Good afternoon,Our local management team from the Queens area reached out to TD Bank who the customer was financed with for their purchase to gather information. According to TD Bank, the customer was behind on payments with their financing account. This is the reason why the customer is
continuing to receive bills for payments. The customer can reach out to TD Bank to discuss this situation further. If you have any additional questions about this, please let us know. Thank you!

Leadership has reached out to this customer. We have paperwork that shows customer DID receive the items she states she has not receivedAt this time, there is nothing further we can offerThank you, TF*

Good afternoon,After speaking with the local management team, we have confirmed that the credit for the customer was posted to their credit card on 12/20/Our Director of Customer Care in the New England area has reached out and left a voice mail for the customer in regards to this asking if they have any further questions that they are welcome to reach back out to us.Thank you!

Hello,We have received and read the customer's complaint, and have subsequently sent it to our escalation team in the customer's local regionThe escalation team, which is comprised of various service and sales managers, will review the customer's prior service on 7/13/17, as
well as take into account the customer's request for either a refund or credit towards different furnitureThe escalation group will follow back up with us within 24-to discuss resolutions going forward.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello, We have allowed the customer reselect under our comfort policy and additional reselects as a courtesy. Their current mattress has no depression and no other defects. The customer just finds the tufting uncomfortable which would not qualify
for a replacement.Thank you,Kevin

Mr***, On behalf of Raymour and Flanigan, I'd like to personally apologize for not only the issues you have encountered with the sectional, but for the miscommunication and lack of follow up on our endI would like to send this situation to our escalation team in your areaThe
escalation team, which is comprised of regional mangers and directors, will be able to thoroughly review the problems you experiencing, and provide you with the best resolution going forwardI will also relay your request for a replacement of the sectional, as well as the additional store credit for the multiple inconveniences this situation has createdWe generally hear back from our escalation team within hoursIf you have any additional questions or concerns, please do not hesitate to let us knowThank you,***