Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have emailed and called to speak with Brassie and have yet to get a responseEvery time I call they tell me all they can do it refund the difference of the protection plan. What piece are they going to replace? How do they plan on doing that if they do not service Jacksonville FL? I only purchased this sleep sofa because of the details the representative told meThere are multiple things wrong with the sofa and this is the 2nd time I'm asking for service on the sofaAgain, I wouldn't have purchased the sofa if I couldn't have it serviced when need be. if they can not service the sleeper anymore then I would like a refund and they can take the sleeper backI am highly dissatisfied with the product and now with the companyI expected more from such a known retailer.
Regards,
*** ***

Hello,After researching the customers account it appears they are financed through ** *** and would make all payments directly to the bankThey did agree and sign for the financing terms as wellAs they are the account owner customer would need to contact the financing company directly to discuss
their account and any late charges, the number for ** *** is ###-###-####.The balance was sent to *** on May-2-for 5671.71.Thank you,Kevin S***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The finance account with "Wells Fargo" has been paid off and closed by Wells Fargo I am not sure how you refunded the money back to that account when it already closed? For me, I do not see any refund back in form of check from Raymour and Flanigan or Wells Fargo Until I receive my refund, this matter cannot be closed

Hello, This customer was explained the pricing, and offered an additional discount beyond what is typically offered. A member of management has left another message for the customer yesterday to discuss, and re-explain Thank you,

Looking into the customers account, it appears we have issued a refund back to the method of payment used originallyThank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12793137, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I will not accept the response by Raymour&Flanagan, because the last payment was done by me and my balance due was $It is obvious that I paid all that I owe for Raymou&Flanagan, so it is Raymour&Flangan full responsibility to clear this out to $because of their unfair business tricks; all I paid to Raymour&Flangan, nothing with TD or any financial firm

Hello,After reviewing the customer response we see that the service was completed on July 1stAfter post confirming with the customer they notated that they were satisfied.Thank you,Kevin

Hello,Merchandise was picked up from customer on SEPTEMBER 16thShould be all set.Thanks,

HelloThe damages do not appear to be a manufacturer defectWe do ask that any damages noticed from delivery be reported in the next couple days after deliveryAs a good will gesture we have offered the customer a reselect with a 40% usage fee due to the fact the item has been in the home for
months alreadyHe has rejected this offer

Good afternoon,Our local management team from the Queens area reached out to TD Bank who the customer was financed with for their purchase to gather information. According to TD Bank, the customer was behind on payments with their financing account. This is the reason why the customer is
continuing to receive bills for payments. The customer can reach out to TD Bank to discuss this situation further. If you have any additional questions about this, please let us know. Thank you!

Hello,Looking into the customers account, we see where the mistake was madeWe have reached out to the customer to rectifyShe will be getting store credit on the remaining items of the sectional.Thanks,

Good Afternoon, Our local management team in our Suffern area spoke with the customer regarding the previous offers and what they wanted at this time The customer was going to discuss the options with her husbandWe have left a message with the husband to discuss further Customer had previously accepted the offer of a $Raymour & Flanigan gift card and a refund of their Platinum Protection InsuranceShould you have any questions or concerns, please let us know. Thank You

Good afternoon,Our local management team from the Suffern area reached out to the customer to discuss this further. We are offering the customer replacement of the pieces they are having issues with. This is scheduled to be delivered on 7/9/18. If the customer has any further
questions about this please let us know. Thank you!

Good afternoon,Our local management team has reached out to the customer and on 2/12/our customer accepted an offer for a reselect (a credit to use in the showroom for purchase towards new furniture upon the return of the older furniture already in the home)This has been processed for the
customer and was informed that he can come into the show room to choose a new bedroom set.Thank you

The mattress that our service technician inspected was a *** *** *** size mattress purchased 10/1/2010. Warranty information from *** from is attached here for customer to reviewAs stated previously, per manufacturer's criteria the mattress is up to standards and any stains on the mattress would void the warrantyWe cannot replace the mattress at this timeThank you, TF*

Leadership has reviewed customer's complaint and has contacted Ms*** to advise her of the repair process for the table. She has agreed to let us repair the table, which we will do at no charge as a courtesyThank you, T.F*

Good afternoon, In the beginning of October our customer reached out an informed us that they were receiving an allergic reaction to the furnitureAt this time, a percentage of the cost of furniture was presented to the customer to come into the show room and perform a reselection (a credit back
from the cost of furniture to use in the showroom to select new furniture)After this, the customer reached back out to inform us that it was a situation with bed bugs with the furnitureRaymour and Flanigan takes pride in how our furniture is handled, within our show rooms, warehouse, during delivery and within transportation of the furniture as we ensure that our company's buildings are inspected regularly for any signs of infestationIn regards to claims with bed bugs, we at Raymour and Flanigan do not accept responsibility. The furniture in question was delivered to the home in September of 2016, not from Raymour and Flanigan but from the customer's choice of an outside company (Pack Mules) to pick the furniture up from our showroom and then delivery to the customer's home. Due to the strict processes that we have as a company, the time frame that the furniture has been in the home and that an outside party delivered the furniture to the customer's home, Raymour and Flanigan does not accept the responsibility of the bed bugs. Thank you.

Good Morning - Our Leadership has reached out to customer and offered that he can go to store, with full purchase price credit, and pick out new merchandiseThank you, T.F*

Hello,It appears the customer has received a new mattress as of 2/This should be all set.Thank you, Kevin

Good Morning - I have reached out to our Leadership Team to review and reach out to customer regarding his complaint. Thank you, TF*