Raymour & Flanigan

Hello,We have issued a credit refund of the customers platinum plan total ($381.01) Since the customer is financed with TD Bank, the refund will go revert to the finance company as a credit on her billWe have also placed a part order for the complete back cushion with the Velcro from the manufactureIt will arrive 4-weeks and directly to the customers home in Florida.Thank you,

Hello,Looking into the customers account, a check has been cut with the refund amount and expedited if possible.He should be receiving that this week.thanks,

Hello, We have spoken to the customer and apologized for the misunderstanding with sending the wrong bed (the version without storage). We have adjusted the price of the storage bed and offered him the original priceCustomer accepted the apologies and is thankful for our method
resolving the issue. They were scheduled for Oct 4th, 2016. Thank you,

Revdex.com:
We did call them within days of noticing the damageWe noticed when we moved into our home in JanuaryAll our damages ARE COVERED by the platinum protection plan and the sales person that sold us the protect plan MADE IT VERY CLEAR to us that if the damages couldn't be FIXED IT WOULD BE REPLACED!!! Therefore I DO NOT EXCEPT their response.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Good evening,As of 10/25/17, a courtesy service has been set up for the customer as we are attempting to repair the furniture by one of our field techsAt this time the service is set up to take place on 11/2/17. Thank you

My Leadership has advised me that as of 4/22/16, the customer was contacted an offered resolutions - either a full refund for the merchandise with no restocking or delivery fees OR full credit of the purchase price with no restocking or delivery fees to go to the showroom to pick out different
merchandiseCustomer was also offered the same 20% discount on new merchandise pricingWe cannot offer anything further at this time. Thank you, TF*

Good afternoon,Our local management team has spoken with the customer in regards to their mattressDue to the mattress being up to manufacturer standards, we have offered the customer the following options...a reselection (credit from mattress to chose a new mattress but at a 40% usage fee since
mattress has been in home for months), as well as to have a different tech to come out to the home to inspect the mattress, but both options were declined by the customer.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, a service call is
scheduled for Thursday, Feb9thI'm not sure what the out come is going to be yet, so I would like to keep this complaint open until then.
Regards,
*** ***

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to us. The delivery was received on 10/4. Thank you for your assistance.
Regards,
*** *** and *** ***

HelloWe have had two service technicians out to the customer's home to look at the loveseat and to make any necessary repairsIn both of the technicians reports, it states that there is nothing wrong with the loveseatWith there being nothing wrong with the loveseats, we can not offer a
replacement. Thank you

Good Afternoon,The leadership team located in the Stratford area reached out to the customer to discuss this further. We offered the customer store credit to go into the showroom to select another piece of furniture. The customer is going to the showroom located in White Plains on 8/8/
to select their new piece of furniture to replace what they have. If the customer has any other questions, please feel free to reach out.Thank you!

Good afternoon,Our local management team from the JFK area reached out to the customer to discuss this further. We offered the customer a partial credit for the furniture. The customer demanded free furniture or $1,payment towards lost wages to remove the Revdex.com complaint. We let the customer we would not be able to provide this and we would discuss partial credit. The customer disconnected the call after this. If the customer has any further questions about this please let us know. Thank you!

Our Leadership has reached out to this customer and offer to refund him an additional $150. Customer has accepted this offer and is satisfied with the resolutionThank you, T.F*

Leadership has reviewed customer's complaint and reached out to offer a full credit on the merchandise he purchased from us and can go to his local showroom and pick out new furniture. Customer is happy with resolution and has accepted the offer of 100% credit to reselect new merchandise
Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** We hope to resolve this matter if they fix the problem

Hello,Looking into the customers account it appears we made a payment to a home contractor to repair the home damage.( 9/1/16) Unfortunately there are no video surveillance available to review, regarding the measurementsAny issues with the billing promotion, TD bank would be able to assist
since the customer is financed through themTheir customer service line is ###-###-####Thank you,

Hello,Well we are again sorry that the customer is having an issue with bed bugs we are confident that the issue could not have come from usWe wouldn't be able to offer anything further at this time and urge the customer to continue working with a professional. Thank you,Kevin

HelloWe have spoken with the customer and have offered an exchange under her platinum protection planCustomer has accepted this offer

We are in the process of working on this with the customerWe have an appointment scheduled for a technician to go out to customer's home on 4/19/to inspect the condition of the Sofa Sleeper to determine condition, in hopes that we can offer a return/exchange of the merchandise. We will
reach back out to the customer within to hours after the inspection with a resolution. Thank you, TF*

Good evening,Our local management team has reached out to the customer and on March 9th a service for a tech to come to the home in regards to the furniture had been scheduled for an inspectionAt this time the customer was also made aware that a part order has been placed for the couch
cushionAt this time, the customer is all set.Thank you!