Raymour & Flanigan

HelloWe have offered the customer a full refundThe customer has accepted this resolution.? Thank you

HelloThe last time we spoke to this customer regarding her recliners was in the recliners are outside any warrantyWe can offer a service at a $fee to make any necessary repairsWe are not able to offer another resolution.? Thank you

At this point We wouldn't be able to look further into the records since TD bank is a separate finance institutionTheir Customer service line is ###-###-####Thank you,?

Good Afternoon, Our local management team in the Central Islip area has reached out and spoken with the customerWe have offered a replacement piece of furniture at this time If you there are any questions or concerns, please let us knowThank You!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? The buisness contacted me today and scheduled a service technicianI am reserving my right to reopen complaint if the buisness does not uphold their end of the appointment? Regards, [redacted] ***

HelloWe have spoke with the customers and was informed issue has been resolvedWe did offer service, which the customers have refusedWE also offered a $gift card and the customer have accepted.? Thank you

Good Afternoon,? Our regional management team has processed a credit for the customer in the amount of $This refund is in regards to the customer's concerns with the box springAt this time, the customer should be all setIf you have any questions or concerns, please let us know ? Thank You.?

Leadership has reviewed this customer's complaintWe have been out to this customer's home on separate occasions, addressing her concerns each timeWe replaced her living room set once, in June 2016, and currently have an open, undated exchange in our system for another replacementWe have also offered to exchange the damaged items OR give credit in our store to purchase new items OR accept service with compensationWe feel we have made a good faith effort to resolve this customer's complaintOur recent phone calls and voicemail messages to her have gone unansweredThank you, T.F [redacted]

Hello,This consumer did not purchase the platinum protection plan, so replacement would not be an optionPer our leadership teams notes in the account, consumer was offered a Gift Card as a means to help offset the cost of a new itemThe wood is swollen so the repair would be extremely difficult and would not lastIn addition the technician repaired a burn mark on the top of the vanity desk, so the item had Customer caused damage on itSomething the manufacture would not cover.thanks,

Hello, We have contacted the customer and arranged a date for 1/7/which she has acceptedThank you!

Leadership has reached out to customer to advise that our contractor will be contacting him about repairing the damaged wall in his home...Thank you,T.F [redacted]

We have reached out to this customer to advise him that we have ordered new legs for all three pieces of the living room set The legs will be all the same color We had to order the legs from our Vendor They have advised us they are shipping the legs to us 5/3/and we should receive them approximately to business days later Once they arrive and have been inspected, we will contact the customer to schedule a technician to go out to his home to replace/tighten all the legs on all of the living room furnitureThank you, T.F [redacted]

Customer has been contacted by our Leadership and was offered full credit of $for the Mattress and Box Spring that was purchased.? Customer has been in the store and received delivery today, 5/24/2016, of a new Mattress and Box SpringThank you, TF [redacted]

hello, The management team has worked with the customer and the issue has been resolved on our endThe customer has received a credit/refund to their [redacted] account? Thank you,

Good afternoon,Our local management team from Customer Care attempted to reach out to the customer and left a voicemail to with a contact number to call back about this situation We have not heard anything from the customer after leaving this voicemail Please reach out to our customer care phone number of ###-###-#### and we can look into this further If you have any additional questions about this, please let us knowThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The buisness contacted me today and scheduled a service technicianI am reserving my right to reopen complaint if the buisness does not uphold their end of the appointment Regards, [redacted] ***

Good evening,Our local management team has reached out to the customer and has offered them a full exchange of their bed, meaning that the customer would be able to get an equal replacement of the bedThe customer had reached back out to our team asking for a full refund and looking to have us pick up the original bed on Monday 1/8/At this time, our local management team is looking into any additional options for the customer to assist with resolutionThank you

Good Morning - I wanted to let you we have resolved this with customerShe is receiving store credit for her furniture and we will be delivering new furniture on 8/26/15.Thank you, TF [redacted]

Revdex.com:? ? I have been in touch with MrS [redacted] from Raymour and Flanigan and the issue is resolvedThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

HelloWe have reviewed this complaint and have contacted the appropriate leadershipWe will be reaching out to the customer to see if we can come up with a resolutionWe will be reaching out to the customer to discuss her concernsThank you