Raymour & Flanigan

Leadership has contacted customer and offered to exchange the mattressCustomer will be going to her local showroom to pick out a new mattress on 3/9/Thank you, T.F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Raymour and Flanigan provided the warranty card; my purchase was made in approximately or Is there a card for that time period? Is there any written confirmation that I received it? Using a measuring stick is not useful in this situation; although the sag is (slightly) visible but mostly felt when you lay on the bed (only one side)??? I have contacted the Attorney General and I plan to file a small claim suit if this is not resolvedOffering a $credit on a $mattress, will do me no good.? I am certain this mattress is defective and hope to have it replaced.? Regards, [redacted]

Hello, We have offered the customer a credit under her platinum protection plan and she has accepted Thank you

I have reviewed customer's complaint and reached out to Mr***I have requested him to take and email photos to me, so that I can have a supervisor review the damage to his home and reach out to him with a resolution.? Thank you, T.F [redacted]

Good evening,After partnering with our local management teams, we have submitted a reselect in our systems for the customer (credit to be used in the showroom for the value of the old furniture - once new furniture is delivered the older furniture will be removed)The reselect credit to be used in the showroom has been accepted at the showroom on 3/16/At this time the customer should be all set.? Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to them and they are not willing to replace the couchhad the couch for under a year and they will not help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? The issues was settled with your assistance after we made our complaints to your officeYour interventions had greatly helped to resolve the issues and we want to take this opportunity to say, thank you.? Sincerely Yours,? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below We received a call from Raymour and Flanigan, we are not satisfied with their offerThey are keeping 20% of the total of our furniture and picking it upThis is unacceptable due to the fact that they say they stand by their furniture quality yet they are turning their backs on us and not giving us a full refund.? Regards, [redacted] ***

Good Afternoon, At this time, the customer has received delivery on 01/02/of their new furniture and we have picked up the old pieces We have discussed with our showroom and delivery management teams the customer's concernsOur management team has attempted to follow up with the customer on 01/03/and 01/05/after their delivery to see if there were any other outstanding concernsAt this time, we have not heard back from the customer If you have any questions or concerns, please reach out to usThank You!

I have reviewed customer's complaint.? Upon review, our Management has been working with this customer, and we have picked up her defective mattress and will be issuing her a? full refund of the purchase priceThank you, TF [redacted]

Good Afternoon,? Our local management team has offered the customer an even exchange (an exact replacement of current furniture in question) of the loveseat and chairWe have also provided the customer with a credit due to their experiencesWe have arranged delivery of the new loveseat and chair later this week? If you have any questions or concerns, please let us know.? Thank You

John- ? For clarification, Ms [redacted] spoke to the SrCustomer Care Center Manager, Amy Myers on 8/4/At that time, it was agreed that the table would be replaced againThis was against the Manufacturer Warranty for what we believe could be warpingThis was extended as the customer’s Platinum Protection Warranty had expired when the table top was replaced previously in 11/15/The customer also had an issue with loose arms on their armchairsThese were not able to be repairedWe did agree to exchange these and the customer will have Platinum coverage on these chairsThere are stains on the seats and a cleaning kit is being sent out so that the customer can attempt to clean them.? Thanks,Amy

We have a service technician scheduled to go out to the customer's home on 6/18/to inspect the tableOnce we receive the technician's report, we will contact the customer with a resolutionThank you, T.F [redacted]

Our leadership is in the process of reviewing customer's complaint and will contact soon with a resolution Thank you, T.F [redacted]

HelloWe have spoken with the customer and have offered her a reselect on her chairWe have given her a credit to pick out something of equal or greater value to swap out the pieceThe customer has accepted this offer? Thank you

Hello,Typically floor sample product is sold as is no returnsWe will working with our sales management staff to see what other options might be available and contact the customerThank you,Kevin

Good afternoon,We have partnered with our local management team and extended to the customer the option to reselect their furniture (a credit in the showroom to be used to purchase new furniture, when new furniture is delivered we will be removing the old furniture)During this conversation, the customer stated that they will be coming into the showroom next week to complete this process.Thank you!

Good evening,We have reached out to the customer and we were able to leave them with a voice mail in regards to the concerns with their furnitureIn the voice mail we have provided the customer with the number of ###-###-#### so that the customer would be able to reach out to us so we can discuss with them the situation with the furnitureWe are looking to have an understanding of the current situation by obtaining pictures of the furniture so that all options for resolution can be reviewed.Thank you!

Good Afternoon,? Our local management team in New Jersey has offered the customer $to keep the furniture in the current condition that it's in? Customer was also informed that Raymour & Flanigan would be unable to provide any additional services or attempts to repair the sofa ? If you have any questions or concerns, please let us know.? Thank You!?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12660815, and find that this resolution is satisfactory to me However, [redacted] finance ha's informed me they have not received the refund and until they do they are continuing to charge my account even though I no longer have the sofaI am waiting for confirmation from both Raymour and [redacted] to confirm the refund has been received and taken care of [redacted] has no recollection or notation about a refund after speaking with one of their customer service representatives Regards, [redacted]