Raymour & Flanigan

Hello,We are showing that the Giftcard was mailed on the 1st, we ask that the customer please allow 4-business days to receive.? Thank you!Kevin

Good Afternoon,? At this time, the customer has received delivery on 01/02/of their new furniture and we have picked up the old pieces? We have discussed with our showroom and delivery management teams the customer's concernsOur management team has attempted to follow up with the customer on 01/03/and 01/05/after their delivery to see if there were any other outstanding concernsAt this time, we have not heard back from the customer? If you have any questions or concerns, please reach out to us.? Thank You!?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12673744, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not accept the offerI said I would go to the showroom and lookI did and talked to Carmen the Sales ManagerI looked at other furniture and I regret that I must refuse this offerWhen I purchased the furniture it was on sale and I got a discount tooI believe they are offering me around $ I would have to pay full price on another set so I would have to select a set of lower quality set to stay in the $rangeSo technically I would be buying something 30% lower quality So my ONLY option is for Raymour & Flanigan to replace my complete bedroom set I have now with same new so the stains match tooNo broken tracks/draws/frames/scratched/holes Regards, [redacted]

Hello,We have been working with the customer to get a contractor out to the homeWe will reach out to the customer to further discuss, it appears during the last conversation on the 19th there were some concerns with getting a contractor to come outThank you,Kevin

Good afternoon,To assist the customer with their concerns in regards to their love seat and sofa, a $gift card was presented to the customer to use towards replacement furnitureOn 11/17/2017, this offer was accepted through email and the customer was asking to have the platinum protection plan or a free extended warranty on the new purchaseAt this time, this request is still being reviewed by the showroom.Thank you!

Hello,Per our credit leadership team, This customer is not signed up for paperless billing, a statement is mailed out each monthLive account status is not available on our in house accounts online regardlessThe $late charge will be removed as a courtesyThe balance on contract is $and will be $after the removal of the $late chargeAdditionally contract will be brought up to current statusContract has a balance of $and no late fees have been assessedThe last payments made on contract 1, which accounts for the time the account has been delinquent are:2/10/ $504/2/ $505/3/ $1007/5/ $The last payments on contract #2:5/10/ $1006/10/ $1007/10/ $1008/10/ $Each payment made on contract #has been $and made regularly on the 10th of each month since the accounts inception in June of with payments starting in August Thank you,

We have contacted the customer and offered to refund them the purchase price of the Platinum Protection, and they have agreedRefund request being entered today and check will be mailed out to customer next week Thank you, T.F [redacted]

Good evening,We have partnered with our local management team and have found a resolution with the customerWe have scheduled for Raymour and Flanigan to come out to the customer's home on 2/26/to pick up the furniture in questionOnce the furniture is back in the depot, a check will be mailed back out to the customerPlease let us know if there are any additional questions or concerns.Thank you.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I'm sorry but I can not accept that offerAs they keep telling me it is customer liquid damageI purchased a Dinner table with the expectation at least in universal language that your gonna put liquids on there for Breakfast, Lunch and Dinner and snacks in the Dinner table? betweenAlso as per raymour I was sold a hard solid would table that should not be buckling or peelingThe table is month old and looks like it's 2-years old due to the fact that is does not have a solid wood topThe lining or layering they put may look like solid wood but it isn't as the table is peeling very easily from everyday standard useRaymour has failed to deliver a high quality product as it statesAt this point I would rather a full refund on this tableI spent $on a solid wood table as they stated and as the sales representative told meI have hard wood floor and that is true solid wood and a proper sealeant and finish and if this table was true and hard solid wood and properly sealed it would not buckled or peeled the way it isRaymour has poor customer serviceThey were very quick to sell me $worth of products in the last month but are failing to take accountability for a table again that was purchased and sold as a Dinner Table which all Dinner table are created for food and liquid to be put on itAlso there customer service has been very poor.?

Good afternoon,Our local management team from the Syracuse area reached out to the customer to discuss this further.? We offered the customer a refund of their platinum protection plan and offered the customer an exchange on their furniture with a usage fee because the damages on the piece are exceptions on the platinum protection plan.? The customer denied both offers and made mention of contacting a lawyer.? The leadership team offered these options as a courtesy to the customer and offered to provide the customer a resolution based on the damages not being covered and we are unable to repair the damages.? I have attached the pictures of the damaged furniture as a reference.? If the customer has any further questions about this please let us know.? ? Thank you!

Leadership has tried reaching out to this customer via telephone and email and has been unsuccessful reaching the customerThe order has been canceled, and a check has been cut and mailed to the customer in the amount of $350, as of 6/22/Thank you, T.F [redacted]

HelloFor the frustrations, we have offered the customer free delivery on a future purchaseThe customer has accepted? Thank you

Good Morning - I wanted to let you we have resolved this with customerShe is receiving store credit for her furniture and we will be delivering new furniture on 8/26/15.Thank you,? TF [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have finally received the $credit to my bank card ( which is a joke and I think they should have done more ) however I did not receive the $gift card which also a joke!! I would love to know what in a furniture store is under $100!!! This store has the worst customer service that I have ever encountered!? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They were not responsive at all and kept quoting the salesperson should have advised me that no metal or plastic would be removed Apparently the before sale is what matters not any issues after the sale I will never purchase anything again from them Thank you for your intervention Regards, [redacted]

Mrs [redacted] , On behalf of Raymour and Flanigan, I apologize sincerely for not only the issues you are having with the dining table, but with service you have received up until this pointI have read over your complaint in its entirety, and at this point I will be relaying your situation, as well as requests for service or replacement, to our escalation team in your areaThis team, which is comprised of directors and managers within your region, will be able to review and arrange the best resolution going forwardWe ask for 24-hours for our escalation team to respond back.? Thank you

Good Morning -? I have reached out to our Leadership to review and respond to customer's complaint.? Thank you, T.F [redacted]

HelloWe have tried reaching out to the customer on both phone numbers provided, to discussWe have left voicemails for her to call us backWe have not been able to make contact yet? Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10703401, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not heard back from Raymour and Flanagan regarding my issue I was proactive and over the weekend I reached out via their site chat and was assured that someone would reach out to me and it's days later and still nothingI'm not sure what to do at this point because the more promises they make, the more promises they break It's incredibly frustrating and makes me feel uncomfortable as a consumer The couch is half-operable and half in-operable Regards, [redacted]

Hello,We have left a message with the customer offering a credit on his mattressThe original mattress would have to be discarded by the customer.? Thank you ?