Raymour & Flanigan

HelloWe apologize for the customer's frustrationsWe have offered the customer what we can? Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Response indicates I was "eventually approved for $1,000"? I have no notification of this in writing with an account number

Hello,? We have offered the customer a $credit for the issues, which the customer has refusedWe have replaced her nightstand as well.? Thank you

Good afternoon,Our regional director of Sales Steve, was able to speak with Mr [redacted] Upon Mr [redacted] making his decision on selection of furniture, Simmons is willing to honor the free gift that was part of the promotionAlso, due to this experience, we have also extended to the customer a $Raymour and Flanigan gift cardPlease let us know if anything else is needed.Thank you!

Hello,We've reviewed the photos and due to the extent of the damages we would be unable to coverThere is also multiple areas of scratch marks and excessive staining on top of the frame and footrest damageIt is stated in the platinum warranty that any damage must be notated within business days of occurring and it looks like there has been excessive customer caused damage that has occurred over timeWe can certainly offer a full refund of the customers warranty for 349.95$.Thank you,

Good afternoon,Our local management team from our Accounting department researched this situation further and Raymour & Flanigan does not report to the credit bureau We believe that the account the customer is receiving on his credit report was placed there by our collection agency, ***'s We have instructed them to remove the account from the customer's credit report and to cease collection activity for the account The customer code that we see has a balance of $is [redacted] and would not have anything to do with his ex-wife's recent lease purchase The removal from the credit report can take up to days If you have any additional questions about this, please let us know Thank you!

Hello While we are truly sorry the customer is experiencing the problems described, Raymour & Flanigan Furniture denies all allegations that the merchandise we delivered had bed bugs in it when it was received from usWe carefully follow best practice protocols to ensure our merchandise is clean and sanitary when deliveredAs a gesture of good will we would be happy to offer a 300$ giftcard Thank you

Good evening,We have worked with our local mangement team who reached out and spoke with the customerFor this situation, we have provided the customer a reselection (credit back in the showroom to use to purchase new furniture) at a 75% value back due to damages that are generally not covered under our Platinum Protection PlanAs of 2/13/18, we have submitted the reselection to the [redacted] NY showroomPlease let us know if there are any other additional questions or concerns.Thanks

Hello,Looking into the customers account it appears we made a payment to a home contractor to repair the home damage.( 9/1/16)? Unfortunately there are no video surveillance available to review, regarding the measurementsAny issues with the billing promotion, TD bank would be able to assist since the customer is financed through themTheir customer service line is ###-###-####Thank you,?

Mr [redacted] , On behalf of Raymour and Flanigan, I'd like to personally apologize for not only the issues you have encountered with the sectional, but for the miscommunication and lack of follow up on our endI would like to send this situation to our escalation team in your areaThe escalation team, which is comprised of regional mangers and directors, will be able to thoroughly review the problems you experiencing, and provide you with the best resolution going forwardI will also relay your request for a replacement of the sectional, as well as the additional store credit for the multiple inconveniences this situation has createdWe generally hear back from our escalation team within hoursIf you have any additional questions or concerns, please do not hesitate to let us knowThank you, [redacted]

Hello,While we apologize about the confusion and acknowledge there was an error made the customer was given the terms originally discussed at the point of selecting a different pieceWe confirmed with the customer that the piece was more expensive upon making her select.While the wrong terms were originally sent we did go over the error with the customer before she signed the correct terms (which again the customer was aware of the higher cost)This was a signed valid document.Thank you,Kevin?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The store manager has also me mentioned that Raymour & Flanigan sent a request to all three major credit bureaus to have the hard inquiry removed from my credit reportTD bank will also have the hard inquiry removed from my credit report Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I would like to wait until I have a resolution and see actually results to close the case.? Regards, [redacted]

After reviewing customer's account, our team has offered her a reselectShe has picked out a new bed, which we are delivering on 12/16/Thank you, T.F [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] They said they would bring another couch on June 7th after they deliver it and the pillows fit the way they are suppose to I will then know if I'm satifiedThank you for your help on this matter [redacted]

Hello,After checking the notations on the account from local leadership, an additional credit was sent to the customer for the issue with the rug and delays with the credit for 100$Please be advised that these credits are sent to td bank and may not show up until next months statement.Orig: processed refund mv $12/12/16/lap8? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 12-DEC-2016Processed on Dec-19th;MCR# [redacted] ORIG# [redacted] CC# [redacted] CUST ACCOMMODATION $BACK TO THE CUSTOMER FORKEEPING THE RUG

Hello,At this time we have provided everything we could in this matterPrevious responses show documents with a zero balanceThere is nothing else to offer.Thanks,?

Good afternoon,Our local management team from the Randolph area reached out to the customer to discuss their experience in our showroom.? We offered a gift to the customer to make up for the poor experience and the customer declined and just wanted to provide us the information for coaching purposesIf the customer has any further questions about this please let us know.? ? Thank you!

Good afternoon,Our local management team from the Queens Service Center area reached out to the customer to discuss this situation further We have offered the customer an exchange on the bed set If you have any additional questions about this, please let us knowThank you!

Leadership has reviewed customer's complaintA service technician was sent out to this customer's home on March 22,2016, to inspect the depression in the mattressUsing criteria provided by the vendor and tools to measure the depression, it was determined that the mattress is "up to manufacturing standards"The technician also found stains on the mattressDue to the stains, the warranty is voidedWe cannot replace the mattress at this time Warranty documentation is attached for the customer to reviewCustomer was offered a $gift card to use towards the purchase of a new mattress, but she declinedThere is nothing further we can offer at this time Thank you, T.F [redacted]