Raymour & Flanigan

Good afternoon,Our local management team from the JFK area reached out to the customer to discuss this further.? We offered the customer a partial credit for the furniture.? The customer demanded free furniture or $1,payment towards lost wages to remove the Revdex.com complaint.? We let the customer we would not be able to provide this and we would discuss partial credit.? The customer disconnected the call after this.? If the customer has any further questions about this please let us know.? Thank you!

HelloThe platinum protection plan is a repair program for accidental damagesIf we can not repair the item, one of the options is to replace itWe require any damages be reported within to daysIn our brochure it states that accumulative damages are an exclusion of the plan, for this reason the claim was deniedAnd at this time we can not offer anything.Thank you

Hello,Credit has been sent over to the store for the customer to replace her bed set.She should call the jersey city store to speak with a manager [redacted] thanks,

Good Afternoon - I have reached out to our Leadership to address customer's complaint and reach out to him.? Thank you, T.F [redacted]

Good Morning - Our Leadership has reached out to customer and offered that he can go to store, with full purchase price credit, and pick out new merchandiseThank you, T.F [redacted]

Revdex.com: We have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to us.? The delivery was received on 10/4.? Thank you for your assistance.? Regards, [redacted] and [redacted]

HelloThis is as much as we can offer the customerWe have offered the $credit after we replaced the night standWe don't ever offer more than a $creditThere is nothing else we can offerThank you

Hello, We have read the customer's complaint, and we sincerely apologize for the delay of the headboard and the inconvenience it has causedBased on our internal notes, this situation has already been escalated to the appropriate groups, and a resolution is currently underwayTo ensure that this situation does get it resolved in a timely manner, we will re-escalate to the managers in the customer's local regionWe expect to hear back from our escalation team within hoursAgain, we apologize for this situation and look forward to getting this resolved for the customer shortlyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] YES, Raymour and Flanigan contacted me the next day They are exchanging the sofas.I am very happy with the resolution [redacted] cell ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am awaiting for Raymour and the manufacturer to inform me of their replacement plan.? Until then please keep this case active Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am awaiting for Raymour and the manufacturer to inform me of their replacement plan Until then please keep this case active Regards, [redacted]

Good afternoon,Our local management team from the Culver Road area reached out to the customer to discuss the customer's love-seat Our team picked up the customer's power love-seat on 5/19/and we have provided the customer a full refund If the customer has any further questions about this please let us know Thank you!

Good afternoon,Our local management team from the Frazer area reached out to the customer to discuss this further.? We left the customer a voicemail about offering a full refund and to schedule a date for us to come pick up the furniture.? If the customer has any further questions about this please let us know.? ? Thank you!

I contacted [redacted] and they told me to contact the Raymour and Flanigan Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have spoken with someone in the credit department who said the hard hit credit inquires were in the process of being removed I have also spoke with VP of sales who has not offered any resolution or any compensation He in fact said he would not and that I would have to go though with litagation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below there is something Raymours can do for me ? is give me a regular bill ? payed in full as I requested why is this so difficult! [redacted] ***

Hello,This consumer did not purchase the platinum protection plan, so replacement would not be an optionPer our leadership teams notes in the account, consumer was? offered a Gift? Card? as a means to help offset the cost of a new itemThe wood is swollen so the repair would be extremely difficult and would not lastIn addition? the technician? repaired a burn mark on the top of the vanity desk, so the item had Customer caused damage? on itSomething the manufacture would not cover.thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The team has reached out to me Again the pieces that have been replaced have the same issue They want to replace them AGAIN for a either 4th or 5th time now We keep going round and round and getting nowhere This is obviously a manufacturer's defect but nobody is addressing the actual issue As far as the damages done to my home by the delivery team a manger Miguel has reached out and is making me jump through hoops like a trained money I followed all protocol and should not have to bend over backwards but I am doing what I can within reason to assist and get this resolved The original rep Madgeline was in charge was extremely rude and unprofessional Never followed up, lied about not following up, did research, and just did whatever she could to take them blame off of Raymour and Flanigan She just forced me to accept the damages and I will not accept that answer Fix what you caused That is all I asked Please have both of these matters escalated to a higher authority and handled in a much more timely manner then months with still no resolution Thank you Regards, [redacted]

Good afternoon,We have partnered with [redacted] to find resolution for this situationGoing forward a new sequence has started on the balance for the first purchaseThe new monthly minimum payment will be $moving forward.Please let us know if there is anything else that we can assist with.Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12793137, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I will not accept the response by Raymour&Flanagan, because the last payment was done by me and my balance due was $It is obvious that I paid all that I owe for Raymou&Flanagan, so it is Raymour&Flangan full responsibility to clear this out to $because of their unfair business tricks; all I paid to Raymour&Flangan, nothing with TD or any financial firm