Realty III, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:We didn't use the other room in the hotelWe only checked in one room and the hotel invoice can verify that. Another important reason is that my credit card was charged for one room rate when I booked itIt was correctWhen I talked with your customer relations, they verified this as well.More importantly, I am writing this to complain your service of the customer relation department! They never solve the problem and said they will investigate it and only gave me an email saying nothing related to my case. No real work was done to help me with this caseAs the amount charged on my credit card upon booking, one room instead of two rooms was booked for sure
Regards,
*** **

Dear ***, I'm writing on behalf of the Executive Offices of Choice Hotels International. We are most concerned about the problems you experienced with the your reservation and I am writing to thank you for taking the time to bring this matter to our attention. Your
willingness to share your concerns and observations is genuinely appreciated In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at *** or email us at [email protected] and refer to *** at your convenience, we will be delighted to assist you Paula M Executive Guest Services tel ###-###-#### fax ###-###-#### Tell us why here

Dear ***, I am writing on behalf of the Executive Staff of Choice Hotels International. We received your e-mail regarding your experience at the Comfort Inn Capital Beltway/I-North located in Beltsville, MD. I am writing to thank you for taking the time to bring your
housekeeping and staff performance concerns to our attention. By bringing these matters to our attention, it gives us an opportunity to ensure that these matters are addressed and corrected. We also want you to know that every effort is made to ensure the best possible service is provided to our customers. As such, guest feedback is important. Rest assured that your comments have been reviewed by this office, and forwarded to our field staff who will be addressing these conditions with the hotel’s management directlyIn addition, since each of our affiliated hotels are independently owned and operated under a franchise agreement, I am forwarding your comments to the hotel management as well so they may respond directly to your concerns. We view these matters seriously and you will be receiving a response from the hotel within hours. Someone from the executive offices will also follow up with you at that time. Choice Hotels is committed to helping facilitate corrective action and ensuring that appropriate changes are made with the hotel directly. We want to thank you for taking the time to share your concerns with us. We want Choice Hotels to remain your first choice when you travel. We look forward to serving your future lodging needs. Sincerely, Paula MExecutive Guest Services tel ###-###-####fax ###-###-####[email protected]***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: 1) days after redeeming points for $*** digital gift card I have received nothing by email 2) Previously INCORRECT *** *** rewards were given in place of - $*** digital gift cards.3) Unable to redeem remainder of points for anything now. NO RESPONSE FROM CHOICE HOTELS EXECUTIVE OFFICE AFTER BRING THESE MATTERS TO THEIR ATTENTION. Revdex.com - PLEAS HELP ME IN RESOLVING CHOICE HOTELS UNWILLINGNESS TO RESOLVE THESE ISSUES !
***
*** ***

Dear ***, My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International. First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceIt is greatly appreciatedWe are very concerned
about the problems you experienced with the billing during your recent stay at the Comfort Suites located in Warner-Robbins, GeorgiaYour willingness to share your concerns and observations is genuinely appreciatedI would like to apologize on behalf of Choice Hotels for any inconvenience this caused.Each hotel is independently owned and locally operated and all billing is done at the hotel directlyWe did reach out to the hotel and they have confirmed that there are no additional charges that have been placed on your debit cardsAny additional charges that you are seeing, would be the temporary authorizations you mentioned, which will drop off your cards in a few daysAgain, I sincerely apologize for the inconvenience this has causedWe would welcome the opportunity to speak with you personally, with a view towards addressing these matters to your satisfactionIf you would be so kind as to email us at [email protected] with any additional detailsYou may also call our office at ###-###-####Please refer to comment ID ***We would be delighted to assist you.Thank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards,Kevin Executive Guest ServicesEast Mayo Blvd, Ste100Phoenix, AZ 85054Phone: ###-###-####Fax: ###-###-####Email: [email protected]

Dear
*** ** **,
Thank
you for letting us know about your experience with our online reservations
service. It’s disappointing to hear that
this caused you frustration
Per
the terms and conditions listed for the Best Internet Rate Guarantee Program,
the
claim must be submitted within hours of the original booking to qualify
for the lower rateI have pasted the information below
I
apologize for any inconvenience this may have caused you
I
do hope you will give Choice Hotels another chance next time you are in need of
a place to stay. We look forward to
having you!
Jamie C***
Coordinator, Executive Customer Relations
Reputation Management
tel
###-###-####
fax
###-###-####
***@choicehotels.com
CC *** ***

Hello ***,
Thank you for your correspondence, and I do sincerely apologize for the inconvenienceI am sending you an email rather than contacting you via telephone, due to the time difference making this such a late hour in South CarolinaHowever, I can attempt to follow up with you
the next day at a better hour
I understand there had been some stays that had not posted to your account recently, and I do wish to address thisRecently, there has been a system issue that has caused a delay in some recent stays posting to members’ accountsWhile this does affect other Choice Privileges members, it is an item that is currently being remediedIn review of your account, there had been two stays affected: a five-night stay at the Econo Lodge in Seymour, IN on June 19, as well as a one-night stay at the Quality Inn & Suites in Indianapolis, IN on June 24,
I am happy to report that not only have these stays credited to your account today on July 1, 2015, but they have also been counted toward the Summer promotionAs a result, your current Choice Privileges point balance is 10,as of this email
If you have any further questions, please do not hesitate to contact Member Services at ###-###-####
Thank You,
Jared
Choice Privileges Service Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The offer of 11,points is a joke! I returned Gary D***'s call last week when he called me in response to this compliantI asked for Gary, but was given some other manThat man told me the 'good news is' I would receive 17,points! Really? This is the VERY reason I contacted the Revdex.com....misinformation or advertisingAlso, the same man told me it takes 6,to 30,points for a free nights stayHe said it depends on location and events in the areaSo, if I want to stay in, let's say, Possum Trot, TN (real place) my points an be usedNOT what was advertisedHe also told me I DO NOT qualify for the $gift cardThe ad is currently on TV saying "Stay two nights get a $gift card"?!? The same man said Choice Hotels would use my situation as a 'learning experience"OMG! I firmly believe the rewards program Choice Hotels offers is unattainable as it relates to their advertising
Regards,
*** ***

Good evening, *** ***, It is my pleasure to assist you. My name is Bryce and I am writing out of the Executive Offices of Choice Hotels InternationalFirst, we would like to extend our apologies for your experience with the cleanliness at the Comfort Inn, Downers GroveAs the franchisor of the Comfort hotels, Choice Hotels International encourages satisfaction for all of our customers and we hope that you will consider this an isolated incidentWe would also like to encourage you to continue to use our many fine hotels in the future. In this regard, we have sent you a check for $with our compliments, because I have been through months upon months of unsuccessfully trying to get rid of bed bugs so I know that it takes more than just a physical toll on your bodyIt can affect your mental health due to the lack of sleep, it can affect personal relationships due to people not wanting to come over in fear of bringing them home themselves, it can even affect your emotional well-being because it is such a long, drawn out process to make sure they’re all removedUnfortun***y, given the flexibility of what our Executive Office can do, we are only able to provide compensation to cover what you paid for this roomPlease contact the hotel directly for any further compensation as they are the only ones authorized to issue further compensation at this timeAgain, we hope you will look upon this matter as an isolated incident that is not indicative of the high standards of service and hospitality that our hotels are known to offerChoice Hotels only wants the cleanest, most pristine properties under our nameRest assured, this is been addressed with management and they know what corrective action will come if this is not addressed and taken care of at the property levelPlease accept our apology. We look forward to serving your future lodging needs Take Care, Bryce Coordinator, Executive Customer Relations Reputation Management *** tel *** fax *** CC: *** ***

Dear *** ***: I am writing on behalf of the President and Chief Executive Officer of Choice Hotels International. We are concerned about the problems you recently experienced with your Choice Privileges points, and we are writing to thank you for taking the time to bring these
matters to our attention. Please accept our apology Guest comments tell us what we are doing right, what we are doing wrong and how we can improve. Thus, your willingness to share your experience is genuinely appreciated. Our goal at Choice Hotels International is to provide dependable service at reasonable prices to all of our guests. Your comments have been duly noted by our office and forwarded on to the appropriate parties for reviewThey also appreciate your feedback and are interested in providing positive guest experiencesDue to the amount of time since the points have expired we are unable at this time to put the points back on your Choice Privileges accountI apologize for any frustration for your experience Again, we want to thank you for taking the time to share your concerns with us. We want Choice Hotels to remain your first choice when you travel. We look forward to serving your future lodging needs. Sincerely,
*** * Donna S*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### ***@choicehotels.com *** * *** *** Phoenix, AZ *** ChoiceHotels.com CC: *** Tell us why here

Below is a copy of the response sent to the guest:
Hello Ms***,
I am writing to follow up with you regarding your complaint that was filed with the Revdex.com about your recent experiences with Choice HotelsAt Choice Hotels we are on a mission to provide exceptional service to every person that
rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality control
I wanted to follow up with you to advise that our office has credited 11,points to your Choice Privileges account for the current promotion
It’s been a privilege working with youIf you should need any further assistance, I’ll be waiting with a smile and am just a phone call (or email) awayYou can reach me at ###-###-#### or ***
We look forward to having you back!
Take Care,
Gary D***
Coordinator, Executive Customer Relations
Reputation Management
tel ###-###-####
fax ###-###-####
***
*** * *** ***
Phoenix, AZ
ChoiceHotels.com
cc: ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:I was expecting a $giftcard as advertised and since I did not receive this $card I expect a check in amount of $or moreThis is a total fraud and advertising and your ads are totally misleading to customers Your company gives these fake points that re not redeemable .
***
*** ***

In reviewing our system regarding the guest's reservation, we found that the guest had selected a date of 11/03/The date was again displayed on the page where the guest selected the room type, as well as the pre-confirmation pageAs there was no system error, Choice Hotels advised the guest
no compensation would be given.Thank you

Dear *** *** I'm writing on behalf the Executive Offices of Choice Hotels International. We are most concerned about the problems you experienced with your Choice Privilege account and I am writing to thank you for taking the time to bring this matter to our attention.
Your willingness to share your concerns and observations is genuinely appreciated In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at *** at your convenience, we will be delighted to assist you Sincerely, Paula Coordinator, Executive Customer Relations Reputation Management tel *** fax ***

Dear
*** ***,
Thank
you for speaking with me todayI was
disappointed to here about your stay at the Sleep Inn and Suites Chamberlain, PA
As
advised per our phone call I will be crediting your Choice Privileges account 6,
Choice Privileges points, which
is the equivalent $spent at any midscale
Choice HotelChoice Privileges points have a life span of calendar yearsYour
account has been updated with a balance of 6,CP points
We’d
like a do-over, and I hope you’ll give us another opportunity to show you a
better experience with the Choice Hotels brandsIn the meantime, please don’t
hesitate to give us a call at *** *** or email me directly with your
acceptanceWe will be patiently waiting with a smile
Have
a great dayJ
Johneshia D***
Coordinator, Executive Customer Relations
Reputation Management
tel
***
fax ***
***@choicehotels.com
E Mayo Boulevard
Phoenix, AZ
ChoiceHotels.com
CC: *** *** & ***

Dear ***, I am writing on behalf of the Executive Staff of Choice Hotels International. We have received your comments regarding your reservation and the points for your Rodeway Inn in Goodlettsville, TNI am sorry to hear about your cousinI know this is upsettingPlease know one of the
guidelines for Choice Privileges is that the member must occupy a room in order to receive the points. I am sorry this wasn’t the situation for youIf you have any further questions we can be reached at [email protected] or *** *** *** and the reference number is *** Paula M Executive Guest Services tel ###-###-#### fax ###-###-####

I booked the room through the Choice Hotels phone number at ###-###-####I stayed at a Quality Inn at *** *** St, Gatlinburg, TN

Dear ***, My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International. First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceWe are very concerned with the issues you
experienced with your reservations at the *** ResortYour willingness to share your concerns and observations is genuinely appreciatedI would like to apologize on behalf of Choice Hotels for this unfortunate experienceI can certainly understand your disappointment that the *** Resort had no record of your reservationI would have been disappointed as well, especially under the circumstancesAfter reviewing your Choice Privileges account, I am pleased to report that the 145,points redeemed for your reservation were refunded on November to your Choice Privileges accountThey are available for immediate useI can assure you we will follwith our partners that offer the vacation rentals to ensure that this does not happen againI hope you will view this matter as an isolated incident, an exception to the high levels of service and hospitality that Choice Hotels is known to offerPlease do not hesitate to contact us if we can be of further serviceYou may reach our office at ###-###-#### or email us at [email protected] refer to comment ID ***Thank you again for contacting Choice Hotels to make us aware of this matterWe are always happy to assist one of our valued guests and Choice Privileges membersI look forward to your next stay with Choice Hotels! Kind regards, Kevin CExecutive Guest Services *** *** *** ***, Ste*** Phoenix, AZ *** Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

Choice Hotels International, Inc("Choice") has received *** ***'s complaint regarding the Choice Privileges email promotionThe promotion stated "Email
recipients will receive enough points in their account to redeem for a free
night at the 8,reward night level after they complete
at least one
point-eligible stay by June 11, Reservations must be made on
www.ChoiceHotels.com or through a Choice Hotels mobile application." *** *** did, in fact, receive enough points for his stay on June 6, Basically, the promotion worked this way: If by June 26th the member did not have
enough points to reach 8,we would have provided enough to bring them up to
that point *** *** already had points prior to his June 6, stayHis stay earned
him which brought up over 8,000.The rules and regulations were included with the email promotion and contained the following language:*Free Nights: Free night is based on an
8,000-point Choice Privileges reward night levelA free night at most Choice
Privileges locations requires more than 8,pointsThere are no blackout
datesRestrictions, taxes and fees applySee Terms and Conditions for
detailsThere are over 1,Choice hotels with reward nights available at
8,points or lessReward nights at locations worldwide are available from
6,to 35,points (excluding Australasia, where reward nights require up
to 75,points)Point requirements may vary based on time of yearVisit www.ChoicePrivileges.com
for details and redemption level information.We are sorry for any misunderstanding and inconvenience *** *** sufferedShould he like a full explanation of the rules, he may call the Choice Privileges customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I recently visited another choice hotel in New York and want to make that those points were added to my accountIf not I will contact the local division
Regards,
*** ***