Receivables Performance Management LLC

January 18,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** rejected RPM’s initial response for four reasons: her last name is ***; RPM would have known that if we spoke with her; she paid her Dish account; and after she contacted Dish she was told she owes nothingAfter a review of our records I offer the following response on behalf of RPM:
RPM attempted to speak with Ms***, but was unsuccessfulRPM apologizes for those difficultiesRPM was not a participant in Ms***’s conversation with Dish, so we can’t comment on what was discussedHowever RPM’s client Dish did place a debt with RPM in the name of *** ***In compliance with Ms***’s earlier request, RPM has placed a cease collection code on this account and coded the account as a disputeIf Ms***-*** wishes to contact RPM, she can call our compliance/escalation department at (888) 838-
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

November 2, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***Case# ***, *** ***Dear Ms***I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)
RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is disputing this debt and claims RPM is making harassing telephone calls to her home After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client Sprint on October 16, RPM mailed the initial dunning letter, advising Ms*** of the client, amount owed and her right to dispute this debt under the Fair Debt Collection Practices Act (FDCPA), on October 18, to the address of ** *** *** *** *** ** ***RPM made a total of two telephone calls to Ms*** home numberOne call resulted in a lost connection while transferring to a RPM agent and the second call our agent spoke with Ms*** about this debtShe subsequently called our office on October 26, to dispute this debtI disagree with Ms*** allegations that these two calls were harassing according to the FDCPAHowever upon notification of the dispute, RPM ceased collection activity, coded this account as a dispute and contacted our client for validationAs soon as the validation is received, RPM will forward that to Ms*** for her review.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***Very Truly Yours,Henry S*Senior Compliance Specialist

Complaint: ***I am rejecting this response because: PER TWC THIS AMOUNT AND ACCOUNT WAS NEVER SENT TO COLLECTIONSSincerely,*** ***

Complaint: ***I am rejecting this response because:This matter had been ongoing for months nowI have spoken to several mgrs in the escalation at that establishment and each one has assured me the matter will be resolved and it is not.
There were several reasons I reported you to the Revdex.com and you have only addressed oneTherefore this illegitimate response is being rejected until you are I actually receive a resolution
Sincerely,*** ***

Complaint ID: ***
RE: *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states
and the District of ColumbiaMs*** states that RPM double charged her for payments that she set upShe requests to have her money refundedAfter review of our file, I offer the following response on behalf of RPM:
RPM received Ms***’s AT&T Wireline account for collection on August 10, On August 12, RPM sent Ms*** a notice identifying her creditor, debt, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect that on January 12, 2017; Ms*** accessed RPM’s website and set up payments to satisfy her obligation over several monthsThe payment dates selected by Ms*** were December 2nd, January 2nd, February 2nd, March 2nd, April 2nd, and May 2ndWhen Ms*** entered her payment information and authorized these payments on January 12th the system ran the first two payments that were set up to process on December 2nd and January 2nd respectively
Since these payments were processed, an additional payment was made directly to AT&T Wireleine which has been applied to the balanceIt is RPM’s positon that the payments were authorized by Ms*** and were properly processed; however if she is still requesting a refund she may contact our Escalations Department toll free at 888-838-where a representative will assist her
RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412-
Very Truly Yours,
Mark *C***
General Counsel

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** *** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs
*** *** states that RPM’s agent advised her that a delinquent account would be removed from her credit history if the obligation was paidShe requests the account be deleted from her credit historyAfter review of our file I offer the following response on behalf of RPM: RPM received Ms*** ***’s Cincinnati Bell account for collection on February On March 13, Ms*** *** spoke with one of our agents and agreed to make payment on the full balance of $A recording of the conversation has been reviewed and at no time did our agent agree to delete the account trade-line in exchange for paymentThe agent advised Ms*** *** that the account trade-line would be updated to paid in full when paid RPM appreciates the opportunity to respond to this matter and resolve it to Ms*** ***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms*** ***, please contact me directly at (425) 412-2642. Very Truly Yours, Mark *C***General Counsel

Please accept my apologies for the typo for 'Mr." in stead of 'Mrs." RPM contacted Cincinnati Bell upon receipt of Mrs***'s rejection and were advised that the balance was waived as a courtesyAccordingly, Mrs*** owes nothing further to Cincinnati Bell Please advise if you have any further questions or concerns- thank youMark TC***General Counsel

Complaint ID: *** RE: *** * *** After conducting a search with the information provided in the complaint, RPM is unable to locate the account in questionRPM is not actively attempting to collect a *** debt from Mr***The telephone number and address provided by Mr***
are not in our databaseIt is possible that the account is appearing on his credit history due to a mistake by the credit reporting agenciesIf Mr*** has further information, such as the account number RPM will gladly investigate the matter, however at this time we are unable to locate an accountThe consumer may contact RPM via email at: [email protected] If RPM may be of further assistance to Mr*** please contact me directly at *** ***Thank You, Mark TC*** General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease note I never have received any written notice by RPM despite what is listed in their response - even to this dayI had to contact *** ***, whom I paid the account to, and request additional written documentation proving this account was paid in full and closed to send to RPM*** *** reported they informed ATT in August the account was satisified and what RPM was doing was illegal and a violation of our settlement termsPlease note I will not do business with ATT again.Sincerely, *** ***

Client Account # ***Current Creditor: ***Balance Due: $839.28Dear Ms***:We are in receipt of your letterUpon completion of our investigation, we do not have sufficient information at this time to make a determination of the dispute.If you would like us to reinvestigate this claim,
please provide sufficient information defining the dispute and any documentation that supports the dispute reasoning.Sincerely,Receivables Performance Management, LLCPO Box 1548Lynnwood, WA

September 2, 2015 Revdex.comStation DrSuite 222DuPont, WA 98327 Email: ***@theRevdex.com.org Case# ***, *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by
Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is complaining that he paid this debt to RPM and a Paid in Full (PIF) letter was requested but never sentWhen he called back he was told the account has been cancelled back to the clientMr*** feels this is an example of a fraud and a scamAfter a review of our records I offer the following response on behalf of RPM: RPM received this debt from our client *** on February 28, After paying two $payments directly to our client on March 17, and April 16, 2015, Mr*** called our office on August 31, and agreed to a PIF using a debit cardMr*** called back approximately one hour later and requested a PIF letterRPM’s representative advised him the payment needed to be processed and showing on the account (approximately 24-hours)RPM processed the payment and on August 23, 2015, an updating was sent to the three major credit bureaus to reflect a PIF ratingRPM’s client did recall the PIF account on August 24, Mr*** called our office on August 26, 2015, requesting a PIF letter which was sentRPM apologizes for any delay in sending out the requested letterRPM disagrees to the above sequence of events being described as a fraud or a scam. RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at*** *** Very Truly Yours, Henry ** S*Senior Compliance Specialist

November 24, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***.***@theRevdex.com.orgCase# ***, *** ***-***Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms***-*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaShe is disputing this debt and claims she has called our office numerous times only to be disconnectedShe further alleges that RPM has deleted the negative rating from two of the major credit bureaus but refuses to delete the rating from Equifax After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client AT&T Wireline on June 11, RPM mailed the initial dunning letter, advising Ms***-*** of the client, amount owed and her right to dispute this debt under the Fair Debt Collection Practices Act (FDCPA), on June 13, to the address of *** *** *** *** *** ** *** RPM attempted telephone contact without successThe only telephone contact was an inbound call to RPM on October 29, 2015, at which time she disputed the debtRPM immediately ceased collection activity, placed a dispute code on the account and contacted our client for validation.That validation has been received and attached with this responseAccording to RPM’s records, we reported this debt as an active collection to the three major credit bureaus on July 26, We later updated that rating to “disputed” on November 1, After Ms***-*** has reviewed the validation, she can contact our escalation department at *** *** to discuss payment arrangements.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***Very Truly Yours,Henry PS***Senior Compliance Specialist

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** references a debt owed to T-Mobile that is not her debtShe states that RPM has not
informed T-Mobile that the account is disputed and requests RPM remove the account from her credit historyAfter review of our file, I offer the following response on behalf of RPMRPM has no record of attempting to collect a debt from MsEmorte on behalf of T-MobileRPM did locate two T-Mobile accounts we attempted to collect form a consumer with the same first name, however the consumer’s last name was different by one letterPerhaps there was a typo when Ms*** submitted this complaint? With respect to the two accounts, one was recalled several years ago and the second was just recently recalledAt the time T-Mobile recalled the accounts, RPM requested removal of the account trade-lines from the consumer’s credit historyRPM is longer handling either accountRPM has advised T-Mobile of the complaint and name discrepancyRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms*** please contact me directly at (425) 412-Very Truly Yours, Mark *C*** General Counsel

Ms***-***'s account was recalled from RPM on February 23rdRPM is pleased to hear that Ms***-*** was able to resolve her obligation directly with Verizon WirelessRPM has blanket settlement authority with many clientsThe settlement that was offered to Ms***-*** by RPM was within those settlement perimetersRPM regrets we were unable to resolve the matter with Ms***-*** but are pleased to hear she was able to with the creditorPlease advise if you have further questions or concerns regarding RPM's handling of this matter.Very Truly Yours,Mark TC***General Counsel

Complaint: ***
I am rejecting this response because:I continue to claim FRAUD on the part of ***. They charged me for a service I did not agree to, would not cancel my service with them after multiple requests, and claim that I received equipment that I never got. They have now reported a fraudulent claim on my credit report.I asked *** many times to quit charging me for the service that I did not agree to, to provide documentation showing that I have the equipment they claim I received, and to close my account with them. They failed to do all of these things. Apparently, at some point, they did close my account.Please understand that I have NEVER said anyone was fraudulent other than ***.
Sincerely,
*** ***

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and
the District of ColumbiaMs*** states that RPM is reporting an account to her credit history that it too old to be reportedAfter review of our records I offer the following response on behalf of RPM: Cincinnati Bell listed Ms***’s account for collection with RPM on February 7, RPM has no record of contact with Ms*** despite sending her several notices and attempting to contact her by telephoneThe account was reported to her credit history at the request of Cincinnati BellUpon receipt of the complaint RPM contacted Cincinnati Bell who advised that the account became delinquent in Typically an account can be reported to the credit reporting agencies for a period of seven (7) years from the time of delinquencyIn this instance it is RPM and Cincinnati Bell’s position that the account can still be reportedMs*** is welcome to contact RPM toll free at 888-838-to make arrangements to resolve the obligation RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 27, 2015 Revdex.comStation DrSuite 222DuPont, WA 98327 Email: ***@theRevdex.com.org Case# *** *** ** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by
Mr*** ** *** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is alleging that RPM is continuing to call his new home telephone number, trying to reach someone else, and he has asked RPM to cease the calls After a review of our records I offer the following response on behalf of RPM: RPM received a file from our client *** on June 3, for a consumer that is not *** ** ***RPM is withholding that consumer’s name so there is no Third Party Disclosure Violation under the Fair Debt Collection Practices Act (FDCPA)According to RPM’s business records all telephone attempts were no contact until July 21, 2015, when RPM was advised of the wrong number and to stop callingA “Do Not Call” code was placed on the telephone number (*** *** and all telephone attempts has ceasedRPM apologizes to Mr*** if we have inconvenienced him in any manner. RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at*** *** Very Truly Yours, Henry ** S*Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they continue to keep it off my credit as they have included in their correspondenceSincerely, *** ***

Dish has provided the attached signed contract listing the service address of *** *** *** **It appears the contract was signed by “*** ***”If the account was opened in Ms*** name by Mr*** without her authorization Dish would request she file a police report and complete and return the attached ID Theft Affidavit to DishThe account is no longer being handled by RPM and was recalled from our office by DishRPM appreciates the opportunity to reply to Ms***’s response and furnish this informationVery Truly Yours, Mark ** C*** General Counsel