Receivables Performance Management LLC

March 23,
Revdex.com
Station DrSuite
DuPont, WA
*** ***
Case# *** *** ** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is complaining that RPM has not honored the SIF agreementMr*** paid the agreed upon SIF and now the remaining debt has been sold to another agency who is trying to collect it. After a review of our records I offer the following response on behalf of RPM:
RPM negotiated a payment settlement in full (SIF) agreement and the second payment was made on June 12, It appears that the SIF code was never correctly entered on the account and RPM’s client Sprint was never notified of the SIFSprint subsequently recalled the account and RPM sent a deletion notice to the three major credit bureaus on October 4, RPM has contacted Sprint, advised them of the SIF and asked that they cease any other collection activityAttached is a SIF letter for Mr*** recordsRPM apologizes for any inconvenience
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr
*** claims that he has fulfilled an agreement to settle a Sprint account he made with RPM in JuneHe alleges that RPM is attempting to bill more than what was agreed toAfter review of our records I offer the following response on behalf of RPM:
RPM received Mr***’ Sprint account for collection on May 2, RPM’s business records reflect that on June 29th an agreement was reached via RPM’s website to resolve the obligation for six payments of $for a total of $Mr***’s first payment of $posted July 12, The second payment set for August 12th was declined due to an invalid credit card numberMr*** spoke to our office on August 22nd and made his second payment of $Mr***’s third payment of $posted as scheduled on September 12thRPM attempted to process the fourth payment of $on October 12th however this was also declined due to an invalid card numberPayments for November and December were also declinedTo date, RPM has received a total of $towards the settlement balance of $
If Mr*** has bank or credit card statements showing other payments were processed and not returned or reversed I am happy to review themIf Mr*** would like to reset the agreement and make arrangements to pay the remaining $he may contact our Escalations Department toll free at 888-838-
RPM appreciates the opportunity to respond to this matter and apologize for the delayIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412-
Very Truly Yours,
Mark *C***
General Counsel

Pursuant to my discussion with Mr***, RPM has requested the account trade-line be deletedAdditionally, RPM provided Mr*** with the contact information of ***'s Fraud DepartmentPlease advise if RPM may be of further assistance to Mr***.Very Truly Yours,Mark TC***General Counsel

October 13, 2015 Revdex.comStation DrSuite 222DuPont, WA 98327 Email: ***@theRevdex.com.org Case# ***, *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by
Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is disputing this debt and claims she disputed it in June, 2015, when it was placed with another collection agencyShe alleges that reporting this debt to the credit bureau violates the Fair Debt Collection Practices Act (FDCPA) After a review of our records I offer the following response on behalf of RPM: RPM received this file from our client *** *** on May 6, RPM mailed the initial dunning letter, advising Ms*** of the creditor, amount owed and her right to dispute the debt under the FDCPA on May 8, to the address of *** *** ***, Conyers GA RPM never made any contact with Ms*** or heard from her until the receipt of this dispute from your officeRPM immediately ceased collection activity, coded the account as a dispute, notified the credit bureau of the dispute through our EOSCAR system (AUD #***) and contacted our client for validationWhen that validation is received, RPM will forward it to Ms*** for her reviewRPM believes these actions are in compliance with the FDCPA. RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** *** Very Truly Yours, Henry *S*Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr
*** claims that he paid a delinquent Dish account prior to the account being reported to his credit history, however the account was subsequently reportedHe requests the matter be removed from his credit historyAfter review of our records I offer the following response on behalf of RPM:
RPM received Mr***’s Dish account for collection on October 22, RPM typically allows a consumer approximately days from the time an account is listed in our officeRPM’s business records reflect that the account was reported to Mr***’s credit history days after placement on December 11, According to Dish, payment of the outstanding balance was received and posted to the account on December 13, RPM contacted Dish regarding Mr***’s concerns and Dish has authorized RPM to remove the account from Mr***’s credit history due to the proximity of the payment to the credit reporting dateAccordingly, RPM will submit a request to the credit reporting agencies to remove the account from Mr***’s credit history
RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412-
Very Truly Yours,
Mark *C***
General Counsel

We are in receipt of your letterUpon completion of our investigation, we do not have sufficient information at this time to make a determination of the dispute.If you would like us to reinvestigate this claim, please provide sufficient information defining the dispute and any documentation that
supports the dispute reasoning.Sincerely,Receivables Performance Management, LLCPO Box 1548Lynnwood, WA 98046***Document redacted by Revdex.com***

Complaint: ***
I am rejecting this response because:The information is simply untrueWe never received anything from RPM, if you they have proof of delivery we would like to see itWe would have paid the debt if justified at the time before going onto our creditI also never received any phone calls to a valid numberThey gave me no notice about putting it on my credit which violates their duties in FCRA (Fair Credit Reporting Act)This has been very stressful to my family and we plan on fighting this to the endThey are actually ruining our credit and now getting a homeThere is nothing by law that says that can't reflect the trade line as deleted in this situation and was even told to us by one of their associates.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

September 30, 2015 Revdex.comStation DrSuite 222DuPont, WA 98327 Email: ***@theRevdex.com.org Case# ***, *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by
Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is disputing the debt to *** in addition to other allegationsHe claims he spoke with ***, who stated he owed nothing and *** does not have any affiliation with RPMMr*** also alleges that RPM never contacted him and we reported this debt in the name of *** ***After a review of our records I offer the following response on behalf of RPM: RPM received this file from our client *** on March 22, RPM mailed the initial dunning letter, advising Mr*** of the creditor, amount owed and of his right to dispute under the Fair Debt Collection Practices Act, on May 4, to the address of *** *** *** San Diego CA No telephone contact was ever made and our client recalled the account in September, A deletion notice was sent electronically to the three major credit bureaus on September 22, RPM was not included in Mr***’s conversation with ***, so we really don’t know what was said or who he spoke withHowever *** has been a client of RPM’s for several years. Mr*** alleges that RPM reported this debt to *** in the name of *** ***, not ***Our client sent this file to RPM in the name of *** ***, it was reported in that name, and RPM can’t locate any files with the last name of ***. RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** *** Very Truly Yours, Henry ** S*Senior Compliance Specialist

Case Number: *** RE: *** *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such
as DIRECTVMs*** submits a form FCRA dispute as her complaint that may have been drafted and submitted on her behalf by a third-party credit repair agencyShe requests an outstanding obligation owed to DIRECTV be removed from her credit historyAfter review of our records I offer the following response on behalf of RPM: DIRECTV placed Ms***’ account in our office for collection on June 12, On June 14th & 16th respectively, RPM sent MsWilliams a notice by ground mail and email advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect that the email was received and opened by Ms*** on June 16th and the letter was returned undeliverableRPM will treat this complaint as Ms***’ request for verification of the debtRPM will cease further attempts to contact Ms*** until verification is provided to her RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***
I am rejecting this response because: Numerous creditors have deleted or had deleted other delinquent items that I paid in or, or even settledIt does hut my credit, because a delinquency is being shownMy score would be higher if this item were not listedThis is causing me an issue trying to obtain a mortgageThank you for not giving a *** about me trying to improve my lifestyle and becoming a homeowner once againNo need for you to respond-I disagree and will never agree$plus your ripoff $feeThank you for nothing
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 16, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***Case# ***, *** ***Dear Ms***,I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** has rejected our original response since the negative rating is still being reported in her credit bureau file After a review of our records I offer the following response on behalf of RPM:As previously stated, RPM received this file from our client Windstream on July 29, RPM mailed the initial dunning letter, advising Ms*** of the client, amount owed and her right to dispute this debt under the Fair Debt Collection Practices Act (FDCPA), on July 30, to the address of *** *** *** *** ** ***RPM never made any contact and our client recalled the account on October 16, RPM’s IT department has sent the deletion notice to the three major credit bureausIn addition we resent the deletion notice through the EOSCAR system and the AUD# is ***RPM has no control regarding how long it takes the three major credit bureaus to update Ms*** credit file.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (*** ***Very Truly Yours,Henry PS***Senior Compliance Specialist

January 12,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is alleging that RPM is making multiple calls per day, every day for the last weeksShe wants these calls to ceaseAfter a review of our records I offer the following response on behalf of RPM:
RPM received a file from our client Dish on December 29, 2015, for a consumer with a similar first name, but a different last nameRPM is withholding that consumer’s name so there is no 3rd Party Disclosure violation of the Fair Debt Collection Practices Act (FDCPA). The address given to RPM by our client was *** ** *** *** ** ***RPM attempted to reach this consumer between December 30, and January 7, 2016, at two different telephone numbers provided by our clientThese attempts were unsuccessfulRPM has placed a Do Not Call code on these telephone numbers in compliance with Ms***’s request.
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Complaint: ***I am rejecting this response because:
I only reject the response if my credit score remains at the current score, it has dropped to the lowest point due to RPM's negative reportPlease advise me if there will be a positive effect to my credit score after the account trais removed, please adviseThank You
Sincerely,*** ***

November 12, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***Case# ***, *** ** *** Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC
(RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is complaining about the number of calls to his residence, friends and familyWhen someone answers he claims RPM hangs upWhen he has called our office and discovered why we are calling, he indicated he has a dispute with *** that he will handle After a review of our records I offer the following response on behalf of RPM:RPM received this file, in the name of *** ***, from our client *** on October 27, RPM mailed the initial dunning letter to Ms***, advising her of the creditor, amount owed and her right to dispute under the Fair Debt Collection Practices Act (FDCPA)RPM was provided with two telephone numbers for contact by our client and proceeded to attempt telephone contactThe only contact was on November 9, 2015, at which time Mr*** indicate he had a problem with *** that he would handleRPM placed a dispute code on the account, ceased collection activity and contacted our client for validationThat validation has been received and is attached with this responseIf Ms*** wishes to contact our office to discuss payment arrangements, she can call our escalation department at *** ***.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***Very Truly Yours,Henry PS***Senior Compliance Specialist

To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency operating in all fifty states and the District of ColumbiaMr*** states that
upon learning of the debt from RPM he contacted DIRECTV to verify what was owedHe then immediately called RPM back and made payment however was advised later that the matter had been reported to his credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: DIRECTV placed Mr***’ account in our office for collection on May 30, RPM’s business records reflect a contact with Mr*** on June 14th at which time he stated he would contact DIRECTMr*** then contacted RPM on June 30th and provided payment informationRPM submitted the payment, however it was later declinedThe balance of $remainsRPM did not charge Mr*** a fee for the declined paymentRPM has no record of reporting the account to Mr***’s credit historyMr*** is welcome to call RPM and make payment arrangements once again toll free at 888-838- RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr***’ satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint ID ***
*** * ***
Dear Ms***,
I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the
District of ColumbiaMs*** states that she received calls after finalizing payment arrangements with RPM and that the representatives she subsequently spoke to were rude and hung up on herAfter a review of our records I offer the following response on behalf of RPM:
Ms*** Sprint account was listed with RPM for collection on March 17, A notice was sent to Ms*** advising her of the amount owed, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect that on March 24th Ms*** agreed to make six (6) $payments towards resolution of the balance beginning at the end of March and continuing through AugustRPM received payment in March and AprilIn May, Ms*** made an additional payment of $in addition to her scheduled paymentIn June however, Ms*** scheduled payment was declined due to insufficient funds in the account provided for payment
RPM contacted Ms*** regarding this however did not make contact with her until July 25thDuring this conversation payment information was re-established and Ms*** authorized the remaining payments on the balanceDue to a system error, RPM continued placing calls to Ms*** for two additional days before making contact with her July 27thA review of the call recording shows that Ms*** asked to speak to a manager and was regregably placed on hold for approximately five minutes before hanging upRPM sincerely apologizes to Ms*** for making her wait on hold for that duration of timeIt appears Ms*** spoke to a member of our Escalation’s Department the following day where the discrepancy was resolvedUnfortunatley a recording of that call is unavailable to monitor for the tone of our agent, however RPM again apologizes to Ms*** if she provided anything short of excellent customer service
RPM is investigating the system error that caused the additional calls and again apologize for the inconvenienceMs*** final two payments are scheduled to process which will satisfy the obligation
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter or if I may of further assistance to Ms*** I can be reached at (425) 412-
Very Truly Yours,
Mark ** C***
General Counsel

Complaint: ***
I am rejecting this response because:The letter states that payments can be made*** is unemployed due to giving birth to twin babies just months agoWe attempted to do the right thing by contacting RPMThey treat their clients like they are trash.
Sincerely,
*** ***