Receivables Performance Management LLC

Complaint: ***I am rejecting this response because:Sincerely,*** *** this is not true as up until a week ago they were constantly calling me over a three week period after they had stopped for a while and when I asked to speak to supervisors they either told me to hang on and they purposely left me on hold or the phone rang and rang and they never answered it so I intend to have someone be held accountable for the harrassment and I am gonna make sure mrc*** is disbarbed by the state bar for letting them harrass me *** ***

Complaint: ***I am rejecting this response because:I received two more calls on the date of your responseThey are on May 16,and the times are 9:30am and 7pmThese were also robocallsOne was one ring and a hang up call and the other went to my answering machine and no message was left. Sincerely,*** ***

July 5,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ** ***
Dear Ms***,
I am in receipt of and have reviewed the above
referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is disputing the balance, stating she returned equipment in February, and has not received any credit toward her balanceAfter a review of our records I offer the following response on behalf of RPM:
RPM received this account from our client DirecTV on January 28, RPM mailed the initial dunning letter to Ms*** advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on January 30, 2016, to the address of *** *** *** *** *** ***, Oklahoma City OK 73172. Upon receipt of this complaint, RPM ceased all collection activity, coded this account as a dispute and contacted our client for validationWhen that validation is received, RPM will forward it to Ms*** for her review
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** indicates that he is receiving calls intended for someone
else and has requested they stopAfter review of our file I offer the following response on behalf of RPM; RPM located an account using the telephone number provided in the complaint (***)The account is in the name of a consumer who is not Mr***In order to prevent a potential third-party disclosure in violation of the Fair Debt Collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debtThe telephone number at issue was provided to RPM by the original creditor, ***, as a good number to reach the consumer responsible for the debtRPM’s business records indicate one call was made to the number at issue before being advised it was a wrong numberMr***’s claim that he has told RPM to stop calling multiple times is inaccurateRegardless, RPM has added this number to our permanent ‘do not call’ database to ensure it is not called againRPM appreciates the opportunity to resolve this matter to Mr***’ satisfaction and apologize for any inconvenience our call may have causedIf the bureau has questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr*** please contact me directly at *** ***Very Truly Yours Mark TC*** General Counsel

Complaint: ***I am rejecting this response because:
first of all- I do not know how I could have contacted anyone on August 6th, considering that date has not happened yetFurthermore, I have contacted the credit bureau and they said that RPM reported this is a claim March of this yearI have also spoken with a manager from RPM who claimed they would "resubmit" a deletion from my credit and email me a cofirmation of thisNeither was actually doneAccording to the credit bureau, this account was never deleted in the first placeAdditionally, your company is literally blocking my phone callsIf I call from my phone, no one answers, but if I dial from a friend's phone either at the same time or right after, someone always answers, so it it obvious that I am being ignored and avoided because of your fraudlent actionIf it is not actually removed, I will be forced to file a police report and take the necessary legal action.
Sincerely,*** ***

November 16, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***Case# ***, *** * ***Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management,
LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is disputing this debt After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client T-Mobile on September 13, RPM mailed the initial dunning letter to Ms***, advising her of the creditor, amount owed and her right to dispute under the Fair Debt Collection Practices Act (FDCPA) on September 16, to the address of* ** *** *** Ravenna OH RPM began attempts to reach this consumer by telephone and on September 22, 2015, RPM spoke with Ms*** who indicated this was fraud and she would send in a police reportRPM ceased collection activity and placed a dispute code on the fileA police report was never received and no contact was made until RPM received an inbound call on November 5, and a verbal disputeRPM contacted our client requesting validationAfter our client investigated the complaint, a credit in full is being issued and the account is being recalled.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***Very Truly Yours,Henry PS***Senior Compliance Specialist

February 1,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is disputing owing this debt and claims he contacted Dish and was told there was nothing dueIn addition, he wants the negative credit report removed from his fileAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Dishnet (telephone and/or internet services) on July 31/RPM mailed the initial dunning letter to Mr***, on August 3, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** ** *** *** *** ** ***RPM dis received a dispute letter on October 1, and ceased collection and contacted our client for validationThat validation was received and forwarded to Mr*** on October 18, Mr*** then called our office on January 26, and paid this debt in fullRPM updated the three major credit bureaus with the correct Paid in Full status on January 31,
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

RPM has forwarded this complaint to the original creditor T-Mobile who is continuing to investigate the matterRPM also received a complaint from this consumer through the Consumer Financial Protection Bureau's complaint portal and will respond to both complaints once T-Mobile has produced the
results of their investigation.Please contact me directly at 425-412-if you have questions in the interim.Very Truly Yours,Mark *C***General Counsel

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and
the District of ColumbiaMs*** states that RPM has called her for an account allegedly owed to Western Dental that she disputes and refuses to payShe requests that RPM cease further attempts to contact her and remove the matter from her credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: Western Dental placed Ms***’s account in our office for collection on April 6, On April 8, 2017, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received no response to the noticeRPM’s business records reflect no contact with Ms*** despite attempts to contact her by telephone at several telephone numbersUntil receipt of this complaint, RPM was unaware that Ms*** disputed the debt and did not wish to be contactedUpon receipt of this complaint RPM advised Western Dental of the dispute Pursuant to Ms***’s request, RPM will cease and desist further attempts to collect this debt from herThe account trade-line will be updated to reflect her current disputeRPM will forward any validation or response received from Western Dental with regard to the dispute RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***I am rejecting this response because: They never removed the negative marking from my credit reportWhen will it be removed?Sincerely,*** ***

December 29,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** rejected RPM original response because as of December 25, the negative rating is still showing in his credit bureau file; RPM failed to discuss his allegation of our staff’s professionalism; RPM never sent him the initial letter; and RPM is sloppy in receiving faxed materialAfter a review of our records I offer the following response on behalf of RPM:
RPM stated in our original response that we received this file from our client AT&T on October 21, RPM mailed the initial dunning letter on October 22, 2015, advising Mr*** of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** *** *** *** *** *** ** ***That was the last known addressMr*** disputed this debt and RPM received the faxed proof of payment on December 16, RPM immediately contacted our clientAfter reviewing their records, RPM’s client recalled the accountRPM sent the deletion notice to the three major credit bureaus on December 27, RPM does not control how long it takes the credit bureaus to update their records, but it is generally 30-daysRPM apologizes to Mr*** if he feels RPM representatives were not professional when he was speaking with them
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Case Number: *** RE: *** *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she received a letter from RPM offering to settle
her Sprint account, an offer she accepted and paidShe stated that she has not received a letter confirming the account was paidAdditionally, Ms*** states that RPM continued to credit report the remaining balanceAfter review of our records I offer the following response on behalf of RPM: Sprint placed Ms***’s account in our office for collection on December 17, On December 20th RPM sent Ms*** a notice informing her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM sent subsequent notices offering to resolve the debt for less than the full balanceRPM’s business records reflect that Ms*** agreed to one of these offers and resolved the account for approximately 70% of the outstanding balance on or about May 26, The account was closed as a settled in full and the account trade-line was updated to reflect the same Upon receipt of this complaint the attached letter confirming the account was settled was sent to Ms***RPM apologizes for the delayAdditionally, the account trade-line was removed from Ms***’s credit history at the time of recall by Sprint RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

January 26,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** * ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is complaining that RPM is calling her an excessive number of times per day and then hanging upWhen she calls back, she is put on hold and disconnectedShe wants all calls to ceaseAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Dish on November 29, RPM mailed the initial dunning letter on December 2, 2015, advising Ms*** of the creditor, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** ** *** *** *** ** ***Telephone attempts to contact Ms*** were all no answerRPM disconnects the call after rings if there is no answerAll outbound calls were within the convenient times as authorized by the FDCPA, Section a (1)RPM’s business records do not reflect any inbound calls being receivedIf RPM inadvertently disconnected any of Ms***’s inbound calls, we apologizeRPM, at Ms***’s request, has placed a Cease Calling Code on this account
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that RPM has called her several times per day at her place of employment and that when she answers
there is no one thereAfter review of our file I offer the following response on behalf of RPM: RPM is not attempting to collect a debt from *** *** and have no consumer in our database under that nameRPM located an account using the telephone number ending *** provided in the complaintThe account is in the name of a consumer who is not Ms***In order to prevent a potential third party disclosure in violation of the Fair Debt collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt RPM’s business records reflect that the number at issue was provided by the creditor as a good number to reach the consumer responsible for the debtRPM made one call to the number on February 7th and marked it as a wrong numberUntil that time RPM was unaware that we were calling a wrong numberRPM has added Ms***’ number to our permanent ‘do not call’ database preventing future calls should the number be listed on a subsequent account RPM appreciates the opportunity to resolve this matter to Ms***’s satisfaction and apologize for any inconvenience our calls may have causedIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms*** please contact me directly at (425) 412- Very Truly Yours Mark *C*** General Counsel

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** states that in June she made an on-line purchase from T-Mobile however the following morning cancelled the purchaseHe states that a year later he was contacted by RPM regarding the balance and advised it was disputedMr*** claims the matter was resolved and he was advised it would be removed from his credit history, however was recently informed it is still appearingAfter review of our records I offer the following response on behalf of RPM: RPM received Mr***’s T-Mobile account for collection on October 1, RPM’s business records reflect a conversation with Mr*** on October 8, where he stated he disputed owing the obligation and would send the same in writingRPM has no record of receiving a written dispute from Mr***T-Mobile ultimately recalled the account from our office in May At the time of recall, RPM submitted a request to remove the account trade-line from Mr***’ credit history In response to this complaint RPM has again requested removal of the account trade-line from Mr***’ credit historyThe AUD number provided by eOSCAR for the deletion request is ***RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

February 15,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is alleging that RPM is calling his telephone number *** ***, every minutes and then hanging upWhen he calls back, RPM is hanging up on him as wellHe states RPM is calling a wrong number and wants the calls to stopAfter a review of our records I offer the following response on behalf of RPM:
RPM received a file from our client Sprint on December 7, 2015, for a consumer with a different last name but the same address as Mr***RPM is withholding that consumer’s name so there is no Third Party Disclosure violation under the Fair Debt Collection Practices Act (FDCPA)Between February 5-11, RPM made four telephone attempts to the above referenced telephoneAll the telephone attempts were terminated as no answerRPM can’t locate any incoming telephone calls by Mr*** to RPMAt Mr***’s request, RPM has placed a “Wrong Number” code on the above referenced telephone number and no more calls will be attemptedRPM apologizes to Mr*** for any inconvenience he may have experienced when trying to call RPM
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

February 24,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** claims he paid this debt approximately years ago and has repeatedly called RPM and has been assured that RPM will “correct” his credit bureau ratingAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Donald Cohen, PHD on August 26, RPM negotiated the payment in full with Mr*** and it was paid on November 5, RPM updated the credit rating to reflect Paid in Full (PIF) on November 6, According to RPM’s business records Mr*** has called RPM on March 3, 2015, December 23, and February 22, requesting RPM delete this credit bureau ratingRPM is required to properly report the status of accounts and the PIF rating is correct, RPM has repeatedly advised Mr*** that we won’t delete the credit report
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Complaint: ***I am rejecting this response because: they did not address my complaint The business (Receivables Performance Management) is giving MY phone number out to people they (RPM) are calling and telling those people to call my number to reach them (RPM) I have received numerous calls (sometimes several in one day) over the last couple of months from people trying to return calls to or reach RPM THAT IS MY COMPLAINT I have contacted RPM with no response I want them to stop giving my number out as a contact/call back for THEIR BUSINESS This information was included in my complaint so I am unclear as to how it was changed to being about them calling me and my telephone number belonging to someone else I've had the number for well over a year (since before June 2014), so I'm quite sure it is assigned to me.I want them to stop giving my number out as a contact for their company Sincerely,*** ***

Revdex.com:To confirm, RPM will request to credit bureaus to have delinquent remove from my credit? If so, the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)*** alleges that RPM is not licensed in the State of Florida and as a result RPM is prohibited from
contacting her and is required to remove the account from her credit historyAfter review of our file I offer following response on behalf of RPM: RPM is a third-party collection agency working on behalf of Windstream and other creditorsWindstream listed Ms***’s account with RPM for collection on May 25, RPM’s business records indicate that on May 16, Ms*** agreed to resolve the account for less than the full balance, however the settlement payment was declined for insufficient fundsRPM has had no further contact with Ms***RPM is licensed to collect debts in the state of Florida under license number CCAMs*** may search the Florida Office of Financial Regulation for further informationRPM will cease further attempts to contact Ms*** per her requestRPM appreciates the opportunity to respond to this matter and resolve it to ***’s satisfactionRPM apologizes for any inconvenienceVery Truly Yours, Mark *C*** General Counsel