Receivables Performance Management LLC

Complaint: ***
I am rejecting this response because: it needs to be removed off of my credit report because I do not have a contract with this collection agency
Sincerely,
*** ***

July 28, 2015 Revdex.comStation DrSuite 222DuPont, WA 98327 Email: ***@theRevdex.com.org Case# ***, *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr
*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr***’s complaint is that RPM is reporting a debt to his credit bureau file that he doesn’t owe After a review of our records I offer the following response on behalf of RPM: RPM received a file from our client *** on June 28, On November 11, 2013, RPM received a call from Mr*** disputing the debt and claimed it was fraudRPM contacted our client, who researched it and recalled the account a few days laterRPM sent a deletion notice to all three major credit bureaus on November 26, It appears that one or more of the three major credit bureaus did not delete the rating as instructedRPM resent the deletion notice today through our EOSCAR systemThe AUD# is ***. RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** *** Very Truly Yours, Henry ** S***
Senior Compliance Specialist

Complaint ID: *** RE: *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and
the District of ColumbiaMr*** states that he spoke with RPM regarding an obligation of his son and agreed to make payments, and later took advantage of a settlement offer, however RPM deducted funds for both the settlement payment and payment installment plan at the same timeHe requests that further payments be cancelled and a refund of the installment payment in lieu of the settlementAfter review of our records I offer the following response on behalf of RPM: AT&T placed Mr***’s account in our office for collection on February 1, RPM’s business records reflect that on May 18, Mr*** first reached an agreement to resolve the obligation over installment payments, however later during the same conversation elected to settle the debt at a reduced rate in one lump sum paymentRPM’s agent erred in not cancelling the installment payments and as a result both the settlement payment and first installment payment were processedRPM apologies to Mr*** for this error and will issue a refund for the first installment payment plus any convenience fee associated with that paymentThe account has been closed as ‘settled in full’ and Mr*** owes nothing further on the account RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

RE: *** * *** Complaint ID: *** To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** states that RPM’s website would not allow him to set up paymentsHe requests RPM fix
our website so he can set up paymentsAfter review of our files I offer the following response on behalf of RPM: AT&T listed Mr***’s account with RPM for collection on January 18, On January 21st, RPM sent Mr*** a notice identifying the debt, his right to request verification of the debt, as well as RPM’s website should he choose to set up payments via that channel to resolve the balanceRPM apologizes that our website was not functioning properly when Mr*** attempted to use itI personally called Mr*** earlier today to address his concerns but reached a voicemailMr*** may attempt to set up payments again via the website or contact our Escalations Department toll free at *** to set up paymentsI will ask a member of our team to call Mr*** back so he does not have to wait on holdRPM apologizes to Mr*** for the inconvenience and hope to resolve the matter with him directlyIf you have further questions, please feel free to contact me directly at ***Very Truly Yours, Mark TC*** General Counsel

Complaint: ***
I am rejecting this response because: I have never had an account with *** and I have never paid a debtThat is what the whole validation request was aboutThis company is making claims, but providing nothingWe consumers are sick and tired of these kinds of thingsThey think that just because they are rich and I am not that they can get away with these kinds of thingsProvide documented proof as I have requested or remove the record from my credit reports
Sincerely,
*** ***

May 31,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the
above referenced follow up complaint filed by Mr.*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is disputing this debt, claiming it was fraudulently opened and previously reported to our client T-MobileAfter a review of our records I offer the following response on behalf of RPM:
RPM received this account from our client T-Mobile on February 28, RPM mailed the initial dunning letter on March 1, 2016, advising Mr*** of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** ** *** *** *** *** *** *** *** ** ***Telephone attempts to speak with Mr*** were unsuccessfulUntil RPM received the complaint from your office, we were unaware of any disputeRPM immediately ceased collection activity, coded the account as a dispute and contacted our client for validationRPM’s client just responded that they have expedited the research on this complaintWhen it is received, RPM will forward it to Mr*** for his review
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 11,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is complaining that RPM accepted a settlement for less than the balance, then took more money than agreed upon, refused to send a settlement letter or update his credit bureau report After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client AT&T on October 16, After unsuccessful attempts to contact Ms*** by telephone, RPM sent a Settlement in Full (SIF) letter offer on January 12, That offer was a 50% SIF ($547.47) if paid by January 28, That offer was never accepted and expiredAccording to RPM’s business records, Ms*** contacted our web site on February 6, at 10:25AM and set up six credit card payments of $eachThe payments were to be charged to her credit card on the 11th of February, March, April, May, June and JulyThen at approximately 11:25AM on that same date Ms*** set up a $payment for February 6, 2016.
Ms*** called RPM on February 11, 2016, and wanted the $payments she set up thru our website refundedRPM did cancel the remaining payments and accepted the money paid ($on February 6, and the $paid on February 11, 2016) as a SIFThe credit bureau updating had been sent, but as a precaution RPM resent the deletion notice to the three major credit bureaus todayThe EOSCAR tracking number is AUD# ***
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry ** S***
Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint ID: *** RE: *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Please see Complaint ID: *** for further background information
Ms*** states that during a telephone conversation with me I indicated that her Cincinnati Bell account had been paidShe requests that accurate information be reported to Cincinnati Bell and that RPM cease credit reporting her account As indicated in the prior complaint responseRPM located two accounts placed by Cincinnati Bell for collection in Ms***’s name; The account ending *** was paid in two installments, one to RPM and the other to Cincinnati Bell directlyThis is the account that I referenced during my prior complaint response and during my conversation with Ms***After that telephone call I again confirmed with Cincinnati Bell that the account number ending *** was paid in full RPM shows that Cincinnati Bell Account number *** has an outstanding balance of $It is unclear if that is the account Ms*** is referring to where she is being told by Cincinnati B*** that the balance us unpaid RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***
I am rejecting this response because: I contacted Cincinnati bell yesterday Match 23, who then informed me I DO NOT OWE anything to themMy account with Cincinnati Bell is still in good standingI do not have ANY outstanding debtI am MRS *** not MR ***, as you referred to me as "Mr" in your response letter.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I have been in contact with Receivable Performance Management, I have been told multiple times I would receive a deletion letter via emailMy attorney has made contact also via phone calls he was also told that he would also receive this letter of deletionI made contact to the credit bureau to see if they have received a letter of deletion from Receivable Performance Management as of 2:pm on 12-16-the letter of deletion has not been seen nor received by the credit bureau (Experian), the attorney, or meI look forward to resolving this matterThank youSincerely,*** ***

Complaint ID: *** RE: *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all
fifty states and the District of ColumbiaMs*** states that she paid her final She requests the account trade-line be removed from her credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: T-Mobile placed Ms***’ account in our office for collection on April 27, The account listed was in the name of *** ***On May 1st, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect no responseRPM’s business records reflect one contact with Ms*** occurring on August 7th were she hung up on our agent Upon receipt of this complaint, RPM contacted T-Mobile who advised the following: “T-Mobile regrets any concerns that Ms*** had with the final balance on her account. T-Mobile records confirm that Ms***’s account was active from February 7, 2014, until March 20, 2015, when the account was cancelled as she had ported her mobile number to another carrier T-Mobile records indicate that Ms*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering on December 3, 2014, with the purchase of an Apple iPhone device. At the time of purchase she remitted a down payment of $and agreed to monthly installments of $27.08. Please note although Ms*** cancelled the service on her account she continued to be billed her monthly installment for the device she purchased referenced above after her account was cancelled. The last payment T-Mobile received from Ms*** was on August 21, 2015, in the amount of $54.16. Please be advised that Ms*** continued to be billed $per month for the EIP on her device until the November 11, 2016, billing statement for a total amount of $406.20. Additionally, T-Mobile sent Ms***’s billing statements to the billing address on file reflecting her balance As a result of continued non-payment of the account, on August 16, 2015, the account was sent to the account was transferred to the third-party collection agency Diversified Consultants Inc. On April 29, 2017, the account was transferred to the third-party collection agency Receivables Performance Management. Please note upon review of the account T-Mobile has applied a credit in the amount of $bringing the account to a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to days for Ms***’s credit report to reflect the change.” RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCan you please have the company send me a confirmation letter for my records and to make note that I am a male not female so it is Mrnot MsSincerely, Mr*** ***

Complaint: ***
I am rejecting this response because:I am no longer liable
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: My address has been *** *** *** since March 1, so any letter sent to my previous address in May as the business said was sent, was not received by meI have no problem providing phone records in regards to the number of calls I have receivedAttached is a picture of seven different attempts of communication between myself and this businessI was hung up on, sent to an escalation department, and given an extension number as wellI think it's safe to say that with being hung up on seven times in one day when simply tying to dispute and verify a debt, is evidence that a record of only seven contacts on the part of RPM is falseThe bottom line is I was first made aware of this debt when I saw it on my credit report, not by RPM's letterMy first verbal contact with this debt collector provided no information as I was told that I was sent a letter and nothing could or would be sent againSince I received a letter the day of my complaint filing with the Revdex.com, I was provided with informationSubmitting an electronic copy of a statement from DirectTv is not proper verification of a debt nor RPM's attempts to collect any amount whatsoever. Sincerely,*** ***

Complaint ID: *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as T-MobileMs***
claims she submitted a dispute which has not been responded toShe requests that RPM cease further attempts to collect the debt as a resultAfter review of our records I offer the following response on behalf of RPM: RPM located a DIRECTV account in Ms***’s name that was listed for collection on February 16, On February 18, 2017, RPM sent Ms*** a notice to the address listed in this complaint advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received a fax purportedly from Ms*** on April 14, which stated she disputed and refused to pay the debtRPM deemed this dispute frivolous and sent Ms*** a letter advising that there was not enough information in her letter to determine the dispute reason and requested further information into what she was disputingRPM did not receive a response RPM has advised DIRECTV of the dispute and will provide any validation that is sent directly to Ms*** once receivedRPM will update the account trade-line to reflect Ms***’ dispute of the debt RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

In light of the certified return receipt submitted by Ms***, RPM has requested removal of the account trade-line despite no record of receiving her notice on April 6, RPM has since provided Ms*** the validation of debt in response to a complaint with the Consumer Financial Protection BureauRPM will provide this documentation to Ms*** by mail as well It remains DIRECTV's position that the balance is owed.RPM will refrain from further attempts to contact Ms***She may however contact our office to resolve the obligation after review of the documentation provided by DIRECTV.Very Truly Yours,Mark C***General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
All wanted was to get z extra payment refunded to me The reason for my complaint was that they kept me waiting on z phone for long periods & forgetting that I was awaiting for z resolution of z matter As soon as I get back the extra payment I made I will consider the matter closed thank you for intervening on my behalf for justice
Sincerely,
*** ***

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr***
states that he was never notified of a delinquent Capital One account before it appeared on his credit historyHe requests the matter be removed from his credit historyAfter review of our records I offer the following response on behalf of RPM: RPM received Mr***’s T-Mobile account for collection on October 22, RPM does not perform collection services on behalf of Capital OneRPM typically allows a consumer approximately days from the time an account is listed in our office before it is reported to a consumer’s credit historyDuring that time frame RPM attempts to contact a consumer by mail and telephone in order to allow them to resolve the obligation prior to credit reportingThat was done in this case “T-Mobile records confirm that on July 9, 2014, Mr*** activated a postpaid account with a voice line of service with the mobile number ending in 9662. On July 10, 2014, Mr*** activated a second voice line of service with the mobile number ending in ***. At the time of activation Mr*** subscribed to the Simple Choice Value Family Unlimited Talk and Text rate plan for $80.00, plus applicable taxes. Additionally, Mr*** subscribed to the Unlimited Data feature with 7GB of mobile hotspot, for $per month, plus taxes, per line of service. Mr*** also subscribed to the JUMP! handset insurance feature, for $per month, plus taxes, per line of service T-Mobile records confirm that on the day of activation, Mr*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 5s Space Gray handset with 16GB of memory. Mr*** was not required to make a down payment, and agreed to a series of 24-monthly installments of $ On August 9, 2014, Mr***’s account was charged $for the billing cycle charges from July 9, 2014, through September 8, 2014. T-Mobile records indicate that a payment was not received for this balance. On September 9, 2014, Mr***’s account was charged $201.53, for the billing cycle charges from September 9, 2014, through October 8, 2014, increasing the balance owed to $557.53. T-Mobile records confirm that on following dates, T-Mobile received several payments, all of which were returned as unpaid from Mr***’s banking institution: September 10, 2014, in the amount of $356.00; September 12, 2014, in the amount of $557.53; and September 20, 2014, in the amount of $ Therefore, as the account had an excessive number of returned payments, on September 24, 2014, Mr***’s account was cancelled by T-Mobile. T-Mobile records indicate that on September 26, 2014, a payment of $was received, reducing the account to a balance of $201.53. On October 9, 2014, Mr***’s account was charged $682.53, for the accelerated EIP charges for the Apple iPhone 5s Space Gray handset. Additionally, the balance included an Assurant Salvage Non-Return fee of $389.40, for handset that was not returned to Assurant Solutions, Inc., the provider of Mr***’s handset insurance. Records indicate that Mr*** filed an insurance claim on August 1, 2014, which was shipped to his billing address on the same day. As the non-working Apple iPhone 5s handset was not received by Assurant Solutions, Inc., Mr***’s account was charged a handset non-return fee. Therefore, Mr***’s balance was increased to $884.16. T-Mobile considers this balance as valid and owed T-Mobile records confirm that on October 27, 2014, T-Mobile applied a credit of $to Mr***’s account, reducing the balance to $877.17. It is T-Mobile’s position that the charges are valid and owed. As payment was not received, on January 6, 2015, Mr***’s account was transferred to Diversified Consultants, Inc., a third-party collection agency. As payment had not been received for the balance owed, on July 18, 2016, Mr***’s account was transferred to Receivables Performance Management, a third-party collection agency. Mr*** may remit payment to Receivables Performance Management at 866-212-7408.” RPM has requested removal of the account trade-line pursuant to Mr***’s requestRPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel