Receivables Performance Management LLC

Complaint ID ***
*** * ***
Dear Ms***,
I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the
District of ColumbiaMs*** states that she received calls after finalizing payment arrangements with RPM and that the representatives she subsequently spoke to were rude and hung up on herAfter a review of our records I offer the following response on behalf of RPM:
Ms*** Sprint account was listed with RPM for collection on March 17, A notice was sent to Ms*** advising her of the amount owed, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect that on March 24th Ms*** agreed to make six (6) $payments towards resolution of the balance beginning at the end of March and continuing through AugustRPM received payment in March and AprilIn May, Ms*** made an additional payment of $in addition to her scheduled paymentIn June however, Ms*** scheduled payment was declined due to insufficient funds in the account provided for payment
RPM contacted Ms*** regarding this however did not make contact with her until July 25thDuring this conversation payment information was re-established and Ms*** authorized the remaining payments on the balanceDue to a system error, RPM continued placing calls to Ms*** for two additional days before making contact with her July 27thA review of the call recording shows that Ms*** asked to speak to a manager and was regregably placed on hold for approximately five minutes before hanging upRPM sincerely apologizes to Ms*** for making her wait on hold for that duration of timeIt appears Ms*** spoke to a member of our Escalation’s Department the following day where the discrepancy was resolvedUnfortunatley a recording of that call is unavailable to monitor for the tone of our agent, however RPM again apologizes to Ms*** if she provided anything short of excellent customer service
RPM is investigating the system error that caused the additional calls and again apologize for the inconvenienceMs*** final two payments are scheduled to process which will satisfy the obligation
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter or if I may of further assistance to Ms*** I can be reached at (425) 412-
Very Truly Yours,
Mark ** C***
General Counsel

Complaint: ***
I am rejecting this response because: it needs to be removed off of my credit report because I do not have a contract with this collection agency
Sincerely,
*** ***

RE: *** * *** Complaint ID: *** To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** states that RPM’s website would not allow him to set up paymentsHe requests RPM fix
our website so he can set up paymentsAfter review of our files I offer the following response on behalf of RPM: AT&T listed Mr***’s account with RPM for collection on January 18, On January 21st, RPM sent Mr*** a notice identifying the debt, his right to request verification of the debt, as well as RPM’s website should he choose to set up payments via that channel to resolve the balanceRPM apologizes that our website was not functioning properly when Mr*** attempted to use itI personally called Mr*** earlier today to address his concerns but reached a voicemailMr*** may attempt to set up payments again via the website or contact our Escalations Department toll free at *** to set up paymentsI will ask a member of our team to call Mr*** back so he does not have to wait on holdRPM apologizes to Mr*** for the inconvenience and hope to resolve the matter with him directlyIf you have further questions, please feel free to contact me directly at ***Very Truly Yours, Mark TC*** General Counsel

Complaint ID: *** RE: *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and
the District of ColumbiaMr*** states that he spoke with RPM regarding an obligation of his son and agreed to make payments, and later took advantage of a settlement offer, however RPM deducted funds for both the settlement payment and payment installment plan at the same timeHe requests that further payments be cancelled and a refund of the installment payment in lieu of the settlementAfter review of our records I offer the following response on behalf of RPM: AT&T placed Mr***’s account in our office for collection on February 1, RPM’s business records reflect that on May 18, Mr*** first reached an agreement to resolve the obligation over installment payments, however later during the same conversation elected to settle the debt at a reduced rate in one lump sum paymentRPM’s agent erred in not cancelling the installment payments and as a result both the settlement payment and first installment payment were processedRPM apologies to Mr*** for this error and will issue a refund for the first installment payment plus any convenience fee associated with that paymentThe account has been closed as ‘settled in full’ and Mr*** owes nothing further on the account RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 31,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the
above referenced follow up complaint filed by Mr.*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is disputing this debt, claiming it was fraudulently opened and previously reported to our client T-MobileAfter a review of our records I offer the following response on behalf of RPM:
RPM received this account from our client T-Mobile on February 28, RPM mailed the initial dunning letter on March 1, 2016, advising Mr*** of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** ** *** *** *** *** *** *** *** ** ***Telephone attempts to speak with Mr*** were unsuccessfulUntil RPM received the complaint from your office, we were unaware of any disputeRPM immediately ceased collection activity, coded the account as a dispute and contacted our client for validationRPM’s client just responded that they have expedited the research on this complaintWhen it is received, RPM will forward it to Mr*** for his review
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

April 11,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is complaining that RPM accepted a settlement for less than the balance, then took more money than agreed upon, refused to send a settlement letter or update his credit bureau report After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client AT&T on October 16, After unsuccessful attempts to contact Ms*** by telephone, RPM sent a Settlement in Full (SIF) letter offer on January 12, That offer was a 50% SIF ($547.47) if paid by January 28, That offer was never accepted and expiredAccording to RPM’s business records, Ms*** contacted our web site on February 6, at 10:25AM and set up six credit card payments of $eachThe payments were to be charged to her credit card on the 11th of February, March, April, May, June and JulyThen at approximately 11:25AM on that same date Ms*** set up a $payment for February 6, 2016.
Ms*** called RPM on February 11, 2016, and wanted the $payments she set up thru our website refundedRPM did cancel the remaining payments and accepted the money paid ($on February 6, and the $paid on February 11, 2016) as a SIFThe credit bureau updating had been sent, but as a precaution RPM resent the deletion notice to the three major credit bureaus todayThe EOSCAR tracking number is AUD# ***
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry ** S***
Senior Compliance Specialist

Complaint: ***
I am rejecting this response because: I have never had an account with *** and I have never paid a debtThat is what the whole validation request was aboutThis company is making claims, but providing nothingWe consumers are sick and tired of these kinds of thingsThey think that just because they are rich and I am not that they can get away with these kinds of thingsProvide documented proof as I have requested or remove the record from my credit reports
Sincerely,
*** ***

Complaint ID: *** RE: *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Please see Complaint ID: *** for further background information
Ms*** states that during a telephone conversation with me I indicated that her Cincinnati Bell account had been paidShe requests that accurate information be reported to Cincinnati Bell and that RPM cease credit reporting her account As indicated in the prior complaint responseRPM located two accounts placed by Cincinnati Bell for collection in Ms***’s name; The account ending *** was paid in two installments, one to RPM and the other to Cincinnati Bell directlyThis is the account that I referenced during my prior complaint response and during my conversation with Ms***After that telephone call I again confirmed with Cincinnati Bell that the account number ending *** was paid in full RPM shows that Cincinnati Bell Account number *** has an outstanding balance of $It is unclear if that is the account Ms*** is referring to where she is being told by Cincinnati B*** that the balance us unpaid RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***
I am rejecting this response because: I contacted Cincinnati bell yesterday Match 23, who then informed me I DO NOT OWE anything to themMy account with Cincinnati Bell is still in good standingI do not have ANY outstanding debtI am MRS *** not MR ***, as you referred to me as "Mr" in your response letter.
Sincerely,
*** ***

Complaint ID: *** RE: *** * *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all
fifty states and the District of ColumbiaMs*** states that she paid her final She requests the account trade-line be removed from her credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: T-Mobile placed Ms***’ account in our office for collection on April 27, The account listed was in the name of *** ***On May 1st, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect no responseRPM’s business records reflect one contact with Ms*** occurring on August 7th were she hung up on our agent Upon receipt of this complaint, RPM contacted T-Mobile who advised the following: “T-Mobile regrets any concerns that Ms*** had with the final balance on her account. T-Mobile records confirm that Ms***’s account was active from February 7, 2014, until March 20, 2015, when the account was cancelled as she had ported her mobile number to another carrier T-Mobile records indicate that Ms*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering on December 3, 2014, with the purchase of an Apple iPhone device. At the time of purchase she remitted a down payment of $and agreed to monthly installments of $27.08. Please note although Ms*** cancelled the service on her account she continued to be billed her monthly installment for the device she purchased referenced above after her account was cancelled. The last payment T-Mobile received from Ms*** was on August 21, 2015, in the amount of $54.16. Please be advised that Ms*** continued to be billed $per month for the EIP on her device until the November 11, 2016, billing statement for a total amount of $406.20. Additionally, T-Mobile sent Ms***’s billing statements to the billing address on file reflecting her balance As a result of continued non-payment of the account, on August 16, 2015, the account was sent to the account was transferred to the third-party collection agency Diversified Consultants Inc. On April 29, 2017, the account was transferred to the third-party collection agency Receivables Performance Management. Please note upon review of the account T-Mobile has applied a credit in the amount of $bringing the account to a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to days for Ms***’s credit report to reflect the change.” RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***I am rejecting this response because: I have been in contact with Receivable Performance Management, I have been told multiple times I would receive a deletion letter via emailMy attorney has made contact also via phone calls he was also told that he would also receive this letter of deletionI made contact to the credit bureau to see if they have received a letter of deletion from Receivable Performance Management as of 2:pm on 12-16-the letter of deletion has not been seen nor received by the credit bureau (Experian), the attorney, or meI look forward to resolving this matterThank youSincerely,*** ***

Complaint: ***
I am rejecting this response because:I am no longer liable
Sincerely,
*** ***

Complaint ID: *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as T-MobileMs***
claims she submitted a dispute which has not been responded toShe requests that RPM cease further attempts to collect the debt as a resultAfter review of our records I offer the following response on behalf of RPM: RPM located a DIRECTV account in Ms***’s name that was listed for collection on February 16, On February 18, 2017, RPM sent Ms*** a notice to the address listed in this complaint advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received a fax purportedly from Ms*** on April 14, which stated she disputed and refused to pay the debtRPM deemed this dispute frivolous and sent Ms*** a letter advising that there was not enough information in her letter to determine the dispute reason and requested further information into what she was disputingRPM did not receive a response RPM has advised DIRECTV of the dispute and will provide any validation that is sent directly to Ms*** once receivedRPM will update the account trade-line to reflect Ms***’ dispute of the debt RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***I am rejecting this response because: My address has been *** *** *** since March 1, so any letter sent to my previous address in May as the business said was sent, was not received by meI have no problem providing phone records in regards to the number of calls I have receivedAttached is a picture of seven different attempts of communication between myself and this businessI was hung up on, sent to an escalation department, and given an extension number as wellI think it's safe to say that with being hung up on seven times in one day when simply tying to dispute and verify a debt, is evidence that a record of only seven contacts on the part of RPM is falseThe bottom line is I was first made aware of this debt when I saw it on my credit report, not by RPM's letterMy first verbal contact with this debt collector provided no information as I was told that I was sent a letter and nothing could or would be sent againSince I received a letter the day of my complaint filing with the Revdex.com, I was provided with informationSubmitting an electronic copy of a statement from DirectTv is not proper verification of a debt nor RPM's attempts to collect any amount whatsoever. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCan you please have the company send me a confirmation letter for my records and to make note that I am a male not female so it is Mrnot MsSincerely, Mr*** ***

Complaint ID: ***
RE: *** ***
Dear Ms***,
I am in receipt of and have reviewed the rejection filed by Mr*** in response to RPM’s complaint responseMr*** set up payments via RPM’s web site operated by a third partyThe payments that are shown as “successful” indicate that they were “successfully” set up with the third-party website operator, not that they were “successfully” processedIn reality, three of the six payments posted, while the others were declined for an invalid card number
It remains RPM’s position that a balance is owedIf Mr*** would like to complete the remaining three payments of $to settle the account he may contact our Escalations Department at 888-838-5123.
RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412-
Very Truly Yours,
Mark *C***
General Counsel

Complaint: ***
I am rejecting this response because:
I don’t have account with Directv this fraud my identity was stolen
Sincerely,
*** ***

In light of the certified return receipt submitted by Ms***, RPM has requested removal of the account trade-line despite no record of receiving her notice on April 6, RPM has since provided Ms*** the validation of debt in response to a complaint with the Consumer Financial Protection BureauRPM will provide this documentation to Ms*** by mail as well It remains DIRECTV's position that the balance is owed.RPM will refrain from further attempts to contact Ms***She may however contact our office to resolve the obligation after review of the documentation provided by DIRECTV.Very Truly Yours,Mark C***General Counsel