Receivables Performance Management LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 15,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the
above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs***’s complaint is she paid this debt approximately six months ago to RPM’s clientShe claims she contacted RPM with this proof and we did nothingAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Cincinnati Bell on December 2, RPM mailed the initial dunning letter on December 9, 2015, advising Ms*** of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** *** *** ***, OH RPM made unsuccessful telephone attempts to contact Ms*** at her telephone numbersThe first contact was on June 13, 2016, when Ms*** called RPM’s office and disputed this debtRPM immediately ceased collection activity and contacted our clientCincinnati Bell researched their records and advised RPM of the paymentThe payment has been credited and the balance is zeroRPM has sent a deletion notice to the three major credit bureaus through our EOSCAR systemThe AUD tracking number is ***It generally takes the credit bureaus 30-days to update their records
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

August 19, 2015 Case# ***, *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all
fifty states and the District of ColumbiaMs*** complaint falls into four categories: she disputes the debt; claims RPM is calling her times a day and this is borderline harassment; she wants the calls to stop; and she wants proof that RPM is licensed to collect debts in Florida After a review of our records I offer the following response on behalf of RPM: RPM received this debt from our client *** on June 20, RPM mailed the initial dunning letter, advising Ms*** of the creditor, amount owed and her right to dispute under the Fair Debt Collection Practices Act (FDCPA), on June 23, to the address of *** ** *** Street, FtLauderdale FL Our client provided the telephone number *** *** as a good number to reach Ms***RPM began telephone attempts, of which all attempts were within the “convenient times” as allowed by the FDCPA, Section a (1). No telephone contact was ever madeUpon receipt of this complaint, RPM immediately ceased all collection activity; coded the account as a dispute and contacted our client for validation. After reviewing this account, RPM’s client has recalled the account and as of August 18, 2015, RPM has closed the account; sent a deletion to the three major credit bureaus; and is no longer representing *** in this matter. Regarding Ms***’s concern about RPM being licensed in Florida that is a matter of public recordShe can look up the Florida Secretary of State’s Website for the Business RegistryThen look up Receivables Performance Management and review our license informationThe document number is ***. RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (*** *** Very Truly Yours, *** P***Senior Compliance Specialist

RE: *** *** Complaint ID: *** To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that RPM requested payment in full of a past due Sprint account we attempted to
collect and would not accept the balance over paymentsShe requests to make payments towards the balacneRPM’s business records indicate a conversation on March 27th where the notes indicate Ms*** stated she would call backRPM was unable to locate a recording of this conversation, however the agent involved has worked at RPM for nearly fifteen years and has an impeccable compliance historyOur clients will typically accept a balance to be paid over several months, however our agents are trained to demand the balance in full at the outset of the conversationIf circumstances dictate otherwise, we may explore payment options with a consumerThe account balance was paid in full on April 6thRPM has returned the account to Sprint and are no longer handling the matterRPM apologizes to Ms*** if RPM was unable to accept what she offered to resolve the account, however it appears all is now resolvedIf you have further questions, please feel free to contact me directly at 425-412-Very Truly Yours, Mark TC*** General Counsel

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she is the victim of fraud and does not owe a debt to DIRECTV
that RPM has attempted to collectShe requests that RPM cease further collection attempts and remove the account trade-line from her credit historyAfter review of our file and contacting our client, I offer the following response on behalf of RPM DIRECTV placed an account in Ms*** name with RPM for collection September 21, On September 22nd RPM sent a notice to Ms*** at the address listed in the complaint identifying the debt, creditor and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect no response to this noticeUntil receipt of this complaint, RPM was unaware that Ms*** claimed to be the victim of identity theft RPM notified DIRECTV of Ms***’s claimDIRECTV request that Ms*** complete and return the attached ID theft affidavitOnce completed and included with a police report, Ms*** may return the documentation to: Directv I.D/Theft Imperial Hwy El Segundo, CA Or contact DIRECTV at 1-800-860-She may also visit: www.directv.com/notmyaccount (English) or www.directv.com/notmyaccountes (Spanish) RPM will remove the account from Ms***’s credit history pending DIRECTV’s investigation of her claims RPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms*** please contact me directly at (425) 412-*** Very Truly Yours, Mark *C*** General Counsel

March 8,
Revdex.com
*** *** *** *** *** *** ** ***
Email: ***
Case* *** *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is alleging that she only agreed to pay this debt in full if RPM agreed to completely remove the negative report from her credit bureau fileAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client *** *** on April 21, After mailing the initial dunning letter and multiple attempts to reach her by telephone, Ms*** called RPM on June 11, She agreed to pay the debt, but there was no promise to remove any reporting from her credit bureau fileShe paid the debt on June 20, RPM updated the credit reporting to the correct status of Paid in Full (PIF) on June 28, RPM is required by federal law to accurately report the status of accounts to the credit reporting agencies
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry ** S***
Senior Compliance Specialist

Complaint ID:
*** ***-***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms***-*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating
in all fifty states and the District of ColumbiaMs***-*** requests a letter confirming that she settled an account that RPM attempted to collectAfter a review of our records I offer the following response on behalf of RPM:
RPM received Ms***-***’s *** *** account for collection on June 7, RPM’s business records reflect that an agreement to resolve the account was reached and payment was received on or about September 9, Pursuant to our client’s requirements, RPM must wait seven days after payment is received until an account can be closed as settledThis is to protect against a payment declining or being charged back
An email confirming the settlement was sent to Ms***-*** on September 20th; attached is a copy
RPM appreciates the opportunity to resolve this complaint and apologize to Ms***-*** for any inconvenienceIf you have additional questions regarding our handling of this matter I can be reached at (425) 412-
Very Truly Yours,
Mark TC***
General Counsel

December 22,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** M***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is complaining that RPM reported an active collection to his credit bureau file without his knowledge and this debt was previously settled with another collection agencyAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client AT&T on October 21, RPM mailed the initial dunning letter on October 22, 2015, advising Mr*** of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** *** *** *** *** *** ** ***Mr*** disputed this debt and sent proof of payment to RPM on December 16, RPM immediately contacted our clientAfter reviewing their records, RPM’s client recalled the accountRPM is in the process of sending a deletion notice to the three major credit bureausRPM apologizes to Mr*** for any inconvenience
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states
and the District of ColumbiaMr*** states that she has no knowledge of an account RPM is reporting to her credit historyShe requests the matter be removed, After review of our records I offer the following response on behalf of RPM: DIRECTV placed Mr***’s account in our office for collection on March 23, On March 25, 2017, RPM sent Ms*** a notice to her last known address provided by DIRECTV identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)The notice was returned as undeliverableRPM’s business records reflect a contact with Ms*** at which time she stated she did not wish to be contacted further regarding the debtRPM obliged and ceased further attempts to contact her The account in question is for DIRECTV service that began May 26, and was disconnected on September 17, The remaining balance was listed with RPM for collectionRPM acts as a data furnisher to the credit reporting agencies on behalf of DIRECTV RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark TC*** General Counsel

May 9,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***
Case# *** *** ** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is alleging that RPM failed to notify the three major credit bureaus that she paid this debtAfter a review of our records I offer the following response on behalf of RPM:
RPM spoke with Ms*** on April 25, 2016, at which time she authorized the payment in full to be processed as a credit card paymentThe payment was processed and sent to our client DishOn May 1, 2016, RPM electronically sent the update to the three major credit bureaus that this account was paid in fullAdditionally on May 2, 2016, RPM sent a payment in full letter to Ms***Ms*** called RPM on May 2, and again on May 3, 2016, asking if the credit bureau rating had been updatedShe was advised that RPM had sent the notice, however it generally takes the credit bureaus up to days to update their recordsRPM has no control over the length of time it takes the credit bureaus to update their recordsApparently there was some miscommunication in getting that information to Ms*** and RPM apologizes for that
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

Complaint: ***
I am rejecting this response because:
As of 2/16/account still appears on *** and *** reports and is still impacting my credit.- *** still shows account with open unpaid balance of $when it should have been deleted.- *** incorrectly shows account settled/paid for less than agreed when it should have been deleted.Will consider complaint settled when account is deleted entirely from all credit reports.Thank you
Sincerely,
*** ***

RE: *** * *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** requests confirmation that an account has been removed from her credit historyAfter
review of our file, I offer the following response on behalf of RPMSprint placed Ms***’s account with RPM for collection on August 26, RPM provides consumers the opportunity to prevent the account from being reported to their credit history provided they pay the balance within roughly the first days from placement or make a payment in that time and continue making payments every thirty days until the balance is pair or otherwise resolvedIn this instance, RPM received a partial payment prior to credit reporting in September and again in OctoberMs*** made no payment during November and the account was subsequently credit reportedMs*** resumed payments in December and eventually paid the balance in full by February As a courtesy to Ms***, RPM agreed to request removal of the account trade-line, however it appears that Ms*** has continued to submit disputes to the credit reporting agencies likely resulting in the account trade-line continuing to appear on one or more the credit reporting agenciesRPM requests that Ms*** cease further disputes to allow RPM to manually attempt to remove the account trade-lineMs*** should allow up to days for the request to be processedRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms*** please contact me directly at *** ***Very Truly Yours, Mark TC*** General Counsel

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** alleges that RPM has refused to remove an account from his credit history that has
since been paidHe requests the matter be removedAfter review of our file and I offer the following response on behalf of RPM AT&T placed Mr***’s account with RPM for collection on March 23, On March 25th, RPM sent Mr*** a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address listed in the complaintRPM received no response to this noticeRPM’s business records reflect that Mr*** resolved the account for less than the full balance in July RPM closed and returned the account to AT&T as ‘settled in full’ and updated Mr***’s credit history to reflect that the obligation had been resolved When an account goes into collections as past due it is typically reported to a consumer’s credit historyRPM, like any other data furnisher is responsible for reporting accurate information to the credit reporting agenciesJust because an account is paid does not mean it is removed, rather it is updated to reflect that it was delinquent but has now been satisfiedRPM received a ‘block’ notification from the credit reporting agenciesIn accordance with that notification, RPM has requested removal of the account trade-line, albeit against our policy RPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Mr*** please contact me directly at *** *** Very Truly Yours, Mark TC*** General Counsel

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and
the District of ColumbiaMr*** states that RPM is attempting to collect a debt on behalf of Cincinnati Bell that is not owed because it was paidHe requests the matter be closed and removed from his credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: Cincinnati Bell listed Mr***’s account for collection with RPM on January 4, RPM’s business records reflect several conversations with Mr*** where he stated that the account had been previously been resolvedRPM contacted Cincinnati Bell and was advised that a balance adjustment occurred in January and Mr*** subsequently paid the remaining balance to Cincinnati BellThe account is closed with a $balance RPM appreciates the opportunity to respond to this matter and wishes to apologize to Mr*** for the inconvenienceIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C** General Counsel

Complaint ID # *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that RPM has called her at least ten (10) times per day
at her place of employment despite her request that the calls stopShe requests that the calls stopAfter review of our file I offer the following response on behalf of RPM: RPM is not attempting to collect a debt from Ms***RPM located an account using the telephone number ending *** provided in the complaintThe account is in the name of a consumer who is not Ms***In order to prevent a potential third-party disclosure in violation of the Fair Debt Collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt RPM’s business records reflect that the number at issue was provided by the underlying creditor (Dish) as a good number to reach the consumer responsible for the debtRPM made a total of sixteen (16) call attempts the number ending *** without contact over a seven day periodOn May 25th contact was made and the number was removed from the accountUntil that time RPM was unaware that we were calling a wrong numberRPM has added Ms***’s number to our permanent ‘do not call’ database preventing future calls should the number be listed on a subsequent accountAt no time did RPM place ten (10) call attempts to Ms*** in any single day RPM appreciates the opportunity to resolve this matter to Ms***’s satisfaction and apologize for any inconvenience our calls may have causedIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms*** please contact me directly at (425) 412- Very Truly Yours Mark *C*** General Counsel

Complaint ID: *** RE: *** *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as
SprintMr*** states that he paid a bill to Sprint and months later it appeared on his credit historyHe requests that RPM remove the matter from his credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: Sprint placed Mr***’ account in our office for collection on February 11, On February 14th, RPM sent Mr*** a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of the notice being returned undeliverable or receiving a written responseRPM’s business records reflect a contact with Mr*** by telephone on February 17th at which time he stated he could not pay the obligation at that momentOn or about June 15, 2017, RPM was advised by Sprint that Mr*** had made payment to satisfy the obligationRPM closed the account as paid in full and updated Mr***’s credit history accordinglyRPM advised Sprint of the complaint and was advised to maintain the current credit reporting statusAs a data furnisher to the credit reporting agencies, RPM is legally obligated to report complete and accurate informationRPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412-Very Truly Yours, Mark *C*** General Counsel

Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she moved and installed Dish service at her new residence, however was unable to get serviceAs a
result she cancelled her Dish serviceShe requests that Dish cancel the balance and RPM remove the matter from her credit history After review of our file and contacting our client I offer the following response on behalf of RPM: RPM is a third-party collection agency working on behalf of Dish and other creditorsDish listed the subject account with RPM for collection on March 7, On March 10th, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received no response to this notice however have record of several conversations with Ms*** where she ultimately requested no further contact by telephoneUpon receipt of this complaint, RPM contacted Dish who agreed to waive the balance as a courtesy to Ms***The account is closed with a $balance and has been returned to DishRPM has requested removal of the account trade-line from Ms***’s credit historyRPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf RPM may be of further assistance to Ms***, please contact me at 425-412-Very Truly Yours, Mark *C*** General Counsel

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** states
that a commercial account RPM attempted to collect on behalf of Verizon was reversed by Verizon several years ago and that he is not responsible for the balanceHe states he has written confirmation from Verizon confirming the same, however nothing was attached to the complaintAfter review of our records and contacting our client I offer the following response on behalf of RPM: RPM received a Verizon account in the name of Air & Energy for collection on August 29, RPM’s business records reflect a conversation with someone related to the business on September 22, where they requested validation of the debt and stated they were unaware of any past due obligationsRPM ultimately received validation of the debt from Verizon and our records reflect that validation was sent to Mr***It is certainly possible that a clerical error occurred and Mr*** only received the cover letter intended to accompany the documents provided by VerizonTo that end, attached are the billing statements RPM intended to send Mr*** RPM contacted Verizon regarding Mr***’s claim that Verizon agreed to reverse the balance in Verizon advised that their account notes and business records make no mention of a credit being offered or requestedAccording to Verizon the account was charged off August 28, for non-paymentVerizon has requested that Mr*** forward any documentation supporting his position that Verizon agreed to reverse the balance to RPM for further investigation RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, ple*** contact me directly at (425) 412- Very Truly Yours, Mark *C** General Counsel

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and the District of ColumbiaMs***
had a third party submit a form dispute claiming she signed no contract with RPM and is not liable for a debt due to SprintShe requests the matter be removed from his credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: Sprint placed Ms***’s account in our office for collection on March 13, The account was recalled by Sprint without receipt of payment on September 13, RPM is no longer handling the matterRPM has requested removal of the account trade-line at the time of recall by Sprint RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***