Receivables Performance Management LLC

Complaint: ***I am rejecting this response because:
This is the SAME response Mr C*** had emailed to me on 05/27/and it was still not resolved. I NEVER received anything in mail from this agency prior to, during or after they received my account. I want it removed from my credit history, but I ALSO want account satisfied and closed MAILED to me
Ms***,
Thank you for your emailLet me being by apologizing on behalf of our entire organization for your experienceWe will submit a request to remove the account trade-line based on your assertionsYour final payment to settle the account is scheduled to run on 6/3/for $Please advise if you have any further questions or concernsHave a nice weekend
Mark TC***General Counsel*** *** *** * *** ** *** *** *** ** *** *** *** *** *** ***
Sincerely,*** ***

Hi, I want to get more information on this piece of document that they say is mine? I don't see my name on this paperwork so it could be anyone's? I work for a lawyers office so just showing a document does not tell you if that belongs to the person that your saying it belongs to RPMi don't see the deposit amount nor the payment made from start to endi have made over a year and a half payments till along with my $plus deposits that I have made to western dentali stopped payment in when western dental kept making excuses to see me etcThey took my money that they did not 100% complete that was agreed onI want this to be squashed 100%Western Dental is going to have to eat this up since they gave me poor service and did not finish what they startedi will get a lawyer involved if this does not get resolved with it being squashed to $amount owed along with being taken off my credit reports ASAPIf western dental would of completed their work as promised to me then they would of been fully paid but they didn't provide me the service they said they would provide to meyou can't break promises and expect anyone to pay for dirty services.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs***
claims that he has fulfilled an agreement to settle a Sprint account he made with RPM in JuneHe alleges that RPM is attempting to bill more than what was agreed toAfter review of our records I offer the following response on behalf of RPM:
RPM received Ms***’s DIRECTV account for collection on January 22, RPM’s business records reflect that in April Ms*** appeared to reach an agreement to resolve the account via RPM’s website over five payments totaling $The payments posted as agreed, however not closed as a settlementThe account was later recalled by DIRECTVIt is unclear if there was an error on the website or the settlement was nullified due to the fact that each payment posted beyond the due date as a result of RPM having to send the payment to DIRECTV for processingRPM is advising DIRECTV that the account was previously settledOnce DIRECTV recalls the account from the current collection agency the account trade-line should be removed from Ms***’s credit history
RPM appreciates the opportunity to respond to this matter and apologize for the errorIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412-
Very Truly Yours,
Mark *C***
General Counsel

Complaint ID: *** RE: *** *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as
DIRECTVMr*** states that RPM is reporting a debt to his credit history without sending him a validation notice prior to reporting which is no preventing him from acquiring a home loanHe requests that RPM remove the matter from his credit historyAfter review of our records I offer the following response on behalf of RPM: DIRECTV listed Mr***’ account with RPM for collection on March 26, On March 28, 2017, RPM sent Mr*** a notice to the address listed in this complaint as well as an email advising him of the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of this notice being returned as undeliverable and no record of a response from Mr***RPM made multiple attempts to contact Mr*** by telephone at the number listed in the complaint with no record of contactBeginning in mid-July, RPM began receiving calls from Mr*** and his wife requesting that RPM delete the trade-line in exchange for payment of the debtIn each instance, RPM advised Mr*** and his wife that RPM could not agree to such an arrangement because it violated the Fair Credit Reporting Act and RPM’s duties as a data furnisher to the credit reporting agencies The account remains unpaidIf Mr*** resolves the debt RPM will updated the account trade-line to reflect the same RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint ID # ***
RE: C*** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** states that his office has calls from RPM
intended for someone else and alleges that calls have continued despite requesting they stopAfter review of our file I offer the following response on behalf of RPM:
RPM located an account using the telephone number ending provided in the complaintThe account is in the name of a consumer who is not Mr***, however has the same last nameIn order to prevent a potential third party disclosure in violation of the Fair Debt collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt
RPM’s business records reflect that the number at issue was obtained from a third party vendor as good number to reach the consumer responsible for the debtRPM marked it a wrong number upon the first contact October 19th Until that time RPM was unaware that we were calling a wrong numberRPM has added Mr***’ number to our permanent ‘do not call’ database preventing future calls should the number be listed on a subsequent account
RPM appreciates the opportunity to resolve this matter to Mr***’s satisfaction and apologize for any inconvenience our calls may have causedIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr*** please contact me directly at (425) 412-
Very Truly Yours
Mark *C***
General Counsel

March 2,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs***’s complaint is she received a collection letter from RPM; called T-Mobile who could tell her nothing; then called RPM and could not understand the representative she was speaking with and wants no further contactAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client T Mobile USA on November 5, RPM mailed the initial dunning letter on November 8, 2015, advising Ms*** of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of * *** *** *** ** ***Upon receipt of the complaint from your office, RPM ceased collection activity, coded the account as a dispute and contacted our client for validationAfter researching this issue, our client recalled the account on February 27, As part of the closing process, RPM sent a deletion notice to the three major credit bureausSince RPM no longer represents T Mobile USA in this matter, if Ms*** has any further questions, she will need to take them up with T Mobile USA
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Case ID ***
RE: *** ***
Top of Form
After conducting a search with the information provided in the complaint, consisting of Ms***’ name and address, RPM is unable to locate the account in questionRPM has no active AT&T accounts in our database in
Ms***’ nameThe telephone number provided was also not in our databaseIf the account is under another name, address, or telephone number please provide it so that RPM can provide a complete response
If RPM may be of further assistance to Ms*** please contact me directly at (425) 412-
Thank You,
Mark TC***
General Counsel

As previously stated, the account was paid in The account is in the name of *** ***The last four digits of the SSN of consumer responsible for the debt are ***If those do not belong to Ms***, then it is likely that someone with the same name had a debt to *** and it is being reported to her credit in errorRPM will request removal of the trade-line in the event this is what occurred. Mark C***General Counsel

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and
the District of ColumbiaMs*** disputes a debt allegedly owed to *** that is in his mother’s name and claims *** resolved the matter on his behalfAfter review of our records I offer the following response on behalf of RPM: RPM received an account for collection in the name of *** *** from *** *** on March 3, On March 4, 2016, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA) to her last known address provided by *** WirelessOn March 31, RPM received a request for a copy of the notice as well as verification of the debtRPM requested invoices from *** Wireless however the account was recalled from our office thereafter RPM is no longer handling the matterIf Mr*** has further questions or concerns after reviewing the account statement attached we suggest he contact *** *** directly RPM appreciates the opportunity to respond to this matter and apologize we are unable to be of further assistance to Mr***If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: RPM has incorrectly rebutted as they state my complaint is due to a debt too old to be reportedThis is NOT the reason for my complaintMy complaint is due to the fact that I was NOT contacted by Cincinnati Bell or RMP in an effort to resolve this matter before reporting to the credit agenciesIf I had been properly contacted, I would have complied with any outstanding debt and promptly paidThis debt should not be reported to my credit bureaus, and I also believe RPM/Cincinnati Bell have violated the Fair Debt Collection Practices act as well as my consumer rights. Again, I request this debt be removed from my bureaus and I be given the opportunity to settle this debt fairly
Sincerely,
*** ***

March 1,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is complaining that RPM has been calling her telephone number, *** *** for approximately weeks and refuses to tell her why we are callingMs*** wants the calls to stopAfter a review of our records I offer the following response on behalf of RPM:
RPM has searched its business records and we are unable to locate a file for Ms*** ***The telephone number given *** *** is not in our system and we are unable to locate a file with her *** ** *** *** *** ** addressIf Ms*** can provide the telephone number RPM is telephoning, RPM will place a cease calling on that number
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she resolved an account with RPM in 2015, however a new collection agency
is collecting the residual balanceShe requests confirmation that the account is settled and removal from her credit historyAfter review of our file, I offer the following response on behalf of RPMSprint listed Ms***’s account with RPM for collection in August RPM’s business records reflect that a payment of $was made via RPM’s website on November 16, The account was recalled several months later by Sprint and RPM requested removal of the account trade-lineIt does not appear that the account was closed as a settlementRPM has advised Sprint of the issue and that it appears the payment from was to settle the accountAs previously indicated, RPM requested removal of the credit trade-line in early If the credit trade-line is continuing to appear, Ms*** may contact me directly at 425-412-RPM appreciates the opportunity to respond to this matter and apologize for the confusionIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms*** please adviseVery Truly Yours, Mark TC*** General Counsel

Complaint: ***
I am rejecting this response because:Not sure what an "account trade-line" is, but I have as of today, NOT seen any removal of the fraudulent collection notice by RPM against my credit reportJust to restate what I have learned: RPM or it's representatives used skip-tracing to try and locate a delinquent *** debtorThat debtor was named *** *** and had the same address I last occupied over years agoSo RPM submitted a fraudulent name of "*** ***" and the *** collection information against my credit to all three credit reporting agenciesI have been told this is illegalI am requesting that this complaint to the Revdex.com remain open until all three credit reporting agencies have removed the fraudulent collection information from my account and the fraudulent name of "*** ***" is also removedI am having to invest a whole lot of time to follow up on this and again, if the Revdex.com would just have various people in your office try to call any of the phone numbers listed on the RPM website and see if they don't also get the most reprehensible conduct ever in trying to talk to anyoneHow can this business remain with a B rating?Yes, I did get a response to my call to MrC***Yes, he agreed it looked like incorrect information was sent to the credit reporting agenciesHe said he had sent a correction to the credit reporting agencies and that it might take a weekYes, he did give me a number for ***'s Fraud Department which in large part is how we figured out what I stated aboveBut as of yet, the fraudulent collection information remains on my accountSo please keep this complaint open
Sincerely,
*** ***

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and
the District of ColumbiaMr*** states that RPM is reporting the same account to his credit history twiceHe states that he has since settled the account and requests that it be removedAfter review of our records I offer the following response on behalf of RPM: T-Mobile placed Mr***’s account in our office for collection on June 17, Beginning June 23, 2016, RPM sent Ms*** notices to his last known address provided by T-Mobile identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect the first contact with Ms*** occurred April 19, at which time he agreed to resolve the account for less than the full balancePayment was received and the account was closed as settledRPM updated the account trade-line to reflect that fact that the obligation had been satisfiedRPM’s business records indicate that account was only being reported one time and is currently being reported as paidIt is possible that the same account was reported by a prior collection agencyRPM searched for other accounts in our database in Mr***’s name and found none RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint ID: *** RE: *** *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty
states and the District of ColumbiaMs*** states that RPM is calling her repeatedly in error attempting to speak to a different consumerShe requests that RPM cease further attempts to contact herAfter review of our records and contacting our client I offer the following response on behalf of RPM: The telephone number provided in the complaint ending is attached to two accounts in the name of a consumer who is not Ms***, however the last call made on those accounts occurred in February Cincinnati Bell listed an account in Ms***’s name with RPM for collection on June 7, This is the account that RPM has been attempting to contact Ms*** overThe current balance is $and according Cincinnati Bell service was disconnected on April 25, The last payment to post to the account was on February 9, Pursuant to Ms***’s request, RPM will cease and desist further attempts to contact her regarding this accountIn the event that Ms*** has further questions or wishes to resolve the matter she may contact our office toll free at 888-838- RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark TC*** General Counsel

RPM respectfully requests that Ms*** provide the full telephone number being called so that the account it is attached to may be located and the number removedWe are unable to locate the phone number using only the last four digits.Thank You,Mark C***General Counsel

Complaint: ***
I am rejecting this response because:This issue is not about the debt owed to ***, it is about ensuring that all negative credit marks related to the debt will be removed from my credit upon paying the debtDuring the original phone conversation with an RPM representative, I was told that RPM would be unable to remove these marks, as *** was the original debtorIf the representative was mistaken, and RPM is able to clear these marks from my credit upon payment of the debt, then contact with *** is unnecessaryIf RPM is not able to clear these marks, then I will need to receive a written agreement from *** that negative credit marks will be cleared upon payment of the debt to RPM.
*** ***