Receivables Performance Management LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution and prompt deletion is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
When I contacted this company they attempted to verify my address and gave me the wrong addressSo not only have they given me information in order to get me to pay the full amount for payroll, they have also sent my personally and private credit information to the incorrect addressI have not received any correspondences whatsoever from this companyI have only received a confirmation from dish network that I even made a payment to this account.Sincerely,*** ***

Complaint: ***I have complied with the request and faxed in the requested police report and fraud affidavit Please do the right thing and remove this debt from my credit reports I Did Not apply for it not did I benefit from it in any way
I am rejecting this response because:
Sincerely,*** ***

Complaint: ***I am rejecting this response because: In speaking with the agent at the time of payment back on February 19th, 2016, it was the verbal agreement with the agent I spoke with, that is in the recordings by RPM during the call that this account would be removed from my recordsRPM has failed to follow through with this verbal agreement Either the record is submitted to the bureaus to be removed, or a refund in the amount of $is in order for failure to adhere to the agreement.Sincerely,*** ***

RPM is continuing to investigate the matterWe are searching for a recording of our agent's interaction with Ms*** regarding the transaction fee and will respond in greater detail once that call has been locatedIn the interim please contact me at *** if you have further questions or
concerns
Very Truly Yours,
Mark ** C***
General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease thank them on my behalf for being decent enough to acknowledge that they have the wrong *** ***As stated I have never lived in Philadelphia and have been at my current address for over yearsI do understand that they have a job to do and that there are many that do not pay their bills for whatever reasons but I am not one of them.Sincerely, *** ***

July 5,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the
above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs***’s complaint is she settled this account in full (SIF) and continued to receive collection callsShe wants this issue resolvedAfter a review of our records I offer the following response on behalf of RPM:
RPM did receive a SIF payment on March 31, It appears there was a technical issue and the SIF code was not properly setPrior to this issue being resolved, the account was recalled by our clientRPM has contacted Sprint and advised them of the SIFThis response is Ms***’s record of the SIFRPM apologizes for this error and any inconvenience caused
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states
and the District of ColumbiaMs*** states that she requested verification of a debt allegedly owed to DIRECTV from RPM however has not yet received a responseShe further states that she disputes owing any debt to DIRECTVShe requests the account trade-line be removed from her credit historyAfter review of our records I offer the following response on behalf of RPM: DIRECTV placed Ms***’ account in our office for collection on December 26, RPM’s business records reflect receipt of a certified letter disputing the debt on April 30, RPM marked the account accordingly and ceased further attempts to contact Ms***, however it does not appear validation was receivedAccordingly, RPM will request removal of the account trade-line Once validating documentation is provided by DIRECTV they will be sent to Ms*** for review RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark TC*** General Counsel

Case Number: *** RE: *** *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as
Cincinnati Bell., Ms*** states that she was not provided notice of a debt owed and that she paid it once she was made aware of itShe requests the matter be removed from her credit historyAfter review of our records I offer the following response on behalf of RPM: AT&T Wireline placed Ms***’ account in our office for collection on May 8, On May 10th Ms*** was sent a notice to the address listed in this complaint advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of this notice being returned as undeliverableRPM made multiple attempts to contact Ms*** by telephone at a number ending that was provided to RPM by AT&T Wireline however have no record of speaking to Ms*** RPM can confirm that the account balance was of $was paid in full on July 11, RPM has updated the account trade-line accordingly to reflect the obligation has been paidAs a data furnisher to the credit reporting agencies, RPM is required under Federal law to accurately report the status of an accountTo remove an account simply because it was paid would put us in breach of our agreements with the credit reporting agencies and undermine the integrity of the credit reporting system RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

As a data furnisher to the credit reporting agencies, RPM is required under the Fair Credit Reporting Act to report complete and accurate informationThe account is not being 'counted' against Ms***-***, rather it is being reported as 'paid in full'RPM cannot delete the account trade-line as if it did not occur because doing so would put us in breach of our requirements as a data furnisher and compromise the integrity of the credit reporting systemMs*** *** may contact me directly at 425-412-with further questions or concerns.Mark *C***General Counsel

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and the District of ColumbiaMs***
states that she was assured by a representative that the account would be removed from her credit history after paid; she also alleges that RPM did not notify Cincinnati Bell that her account had been paidAfter review of our records and contacting our client I offer the following response on behalf of RPM: RPM located two accounts placed by Cincinnati Bell in our office for collection in Ms***’s name; Acct #’s ending *** and ***Both were sent to RPM on February 5, RPM’s business records reflect receipt of a payment from Ms*** on July 25, in the amount of $RPM updated the account trade-line to reflect the new and remaining balance on the accountAccording to Cincinnati Bell, Ms*** paid the remaining balance directly to them on December 16, At that time, account number ending *** was closed as ‘paid in full’ and returned to Cincinnati BellRPM updated the account trade-line accordingly to reflect the ‘paid in full status’I am unclear how RPM failed to notify Cincinnati Bell that the account was paid in full, when Ms*** made payment to satisfy the obligation directly to Cincinnati Bell and not RPMAs a data furnisher to the credit reporting agencies, RPM is required to provide complete and accurate information; thus, we cannot agree to remove an account simply because it was paidFurthermore, the payment was made to Cincinnati Bell and not RPM, thus it is unlikely RPM could have made that promise to Ms***The account number ending *** remains unpaid with a balance of $RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412-Very Truly Yours, Mark * C*** General Counsel

Complaint: ***I am rejecting this response because: I called on three different occasions because I received a letter stating that the account was not paid & was told that again on three occasions I would receive an EMAIL that my account was settled that dayThe other issue is that it was reported incorrectly to the credit agenciesOur agreement was that it was a SETTLED IN FULL account but it has been reported as "settled as less then the full amount" & that lowers my credit score. It was initially listed on my account as only one payment and that was after I had made both paymentsPlease adhere to our agreement and make this the SETTLED IN FULL ACCOUNT.Sincerely,*** ***

February 2,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is complaining that he settled in full (SIF) this debt, never received a SIF letter and now another agency is trying to collect the deficiency balanceAfter a review of our records I offer the following response on behalf of RPM:
RPM and Mr*** negotiated a SIF and received payment on May 22, for his *** debtThis response should serve as his SIF confirmationRPM’s client *** recalled the account and RPM does not have any knowledge of that account’s current statusRPM again contacted *** to advise them this debt is settled in fullRPM apologizes to Mr*** for any inconvenience we may have caused him
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Indeed my Social Security number is different from the last digits that RPM providedI can furnish those if necessaryPlease Thank RPM for doing due diligence, but it would be nice if those types of companies would do that in the first place
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: ***Please see attached***
Sincerely,
*** ***

Case Number: ***. RE: *** *** To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she requested an itemized bill of her
DIRECTV charges, however was not provided one by RPMShe requests that RPM stop calling her regarding this matterAfter review of our records and contacting our client I offer the following response on behalf of RPM: DIRECTV placed Ms***’s account in our office for collection on January 26, On January 28h RPM sent Ms*** a notice by ground mail and email informing her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of the ground mail notice being returned as undeliverable and no record of a response or request for validation with the thirty-day validation periodRPM also attempted to contact Ms*** by telephoneRPM’s first contact with Ms*** occurred May 5th at which time RPM ceased further call attempts DIRECTV provided the attached account statements for Ms***’s reviewIf Ms*** would like further verification RPM will be happy to request it from DIRECTVAt this time, it is DIRECTV’s position that the balance is owed RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

As previously stated, RPM contacted Verizon regarding Mr***’s claim that Verizon agreed to reverse the balance in Verizon advised that their account notes and business records make no mention of a credit being offered or requestedAccording to Verizon the account was charged off August 28, for non-paymentVerizon has requested that Mr*** forward any documentation supporting his position that Verizon agreed to reverse the balance to RPM for further investigation RPM does not own the debt and makes no determination as to the validity of the debt or the circumstances surrounding itIf Mr*** has documentation to support his position RPM and Verizon are happy to review it Mark *C*** General Counsel

Complaint: ***
I am rejecting this response because: You companies representatives hung up on me more than once when I tried to call the tell them to take me off the listThey made it very hard for me to establish any contact to be removed from the listI hope that both you and your company learn better business practices in the future
Sincerely,
*** ***

I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and the District of ColumbiaMs*** states that she has
advised RPM that an account being reported to her credit history is not hersShe requests the account trade-line be removed from her credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: T-Mobile placed Ms***’ account in our office for collection on April 20, On April 23rd, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect no response to this notice and no record of speaking to Ms*** despite attempt to contact her b telephoneOn June 30th RPM received a fax from Ms*** however the notice did not contain enough information to determine what was disputedRPM sent Ms*** a letter advising her of the same and requesting further informationRPM received a dispute of the account trade-line via eOSCARRPM verified that the information being reported was accurate and responded accordingly Upon receipt of this complaint, RPM contacted T-Mobile who advised the following: “T-Mobile has completed its investigation of this matter and unfortunately, we have been unable to substantiate the allegation of fraud. Review of the balance on Ms***’s account confirms that it is comprised of the following charges: Prior to cancelation T-Mobile records indicate Ms*** subscribed to our Simple Choice Family Unlimited rate plan for $per month which included her first two lines of service. On October 2, 2016, Ms*** agreed to an extended payment schedule (“EPS”) for an outstanding balance of $1,581.63. Ms***’s outstanding balance of $1,included unpaid monthly recurring charges, downloads and Equipment Installment Plan (“EIP”) monthly charges from January through September Ms*** agreed to remit a payment in the amount of $along with her monthly recurring charges for her billing statement dated October 18, and a second payment of $along with her monthly recurring charges for her billing statement dated November 18, Unfortunately as Ms*** remitted only a partial payment of $towards her billing statement dated October 18, 2016, her outstanding balance of $was rolled over to her billing statement dated November 18, which was in the amount of $1,113.58. As such, Ms***’s updated balance was updated to $2,due originally on December 11, Ms*** remitted a partial payment in the amount of $and as such her remaining outstanding balance of $1,was rolled to her next billing statement dated December 18, which was in the amount of $effectively updating her balance to $1, As Ms***’s account remained past due, her account was canceled on February 23, with an outstanding balance of $1,978.02. As Ms*** had active EIPs for equipment and accessories purchased utilizing our EIP plan and her account was canceled, the remaining balance of her active EIPs were closed and the remaining balance became due on her final billing statement dated March 18, 2017. Ms***’s final EIPs charges of $were combined with her outstanding balance effectively updating her balance to $2,due originally on April 11, Due to continued nonpayment, Ms***’s account was referred to an outside collection agency on April 16, 2017. As Ms***’s account was referred to an outside collection agency, she was assessed a collections fee of $Ms***’s current balance is $2,and is presently assigned to Receivables Performance Management (“RPM”). Ms*** may contact RPM at 866-212-to schedule payment.” RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the
District of ColumbiaMr*** states that a *** *** account RPM has attempted to collect was deemed fraud however is now appearing on his credit historyHe requests the matter be removedAfter review of our file and contacting our client I offer the following response on behalf of RPM: RPM received Mr***’s *** *** account for collection in February RPM’s business records reflect two contacts with Mr*** in where he conveyed that the account was the result of fraud and that he had sent a copy of a police reportRPM has no record of receiving a copy of a police report from Mr***RPM is submitting a request to remove the account trade-line from Mr***’s credit history pending investigation of the claim by *** ***RPM would request that Mr*** complete and return the attached Identity Theft Affidavit and provide a copy of the police report referenced in the complaint RPM appreciates the opportunity to respond to this matter and resolve it to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel