Receivables Performance Management LLC

Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third-party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted]...

states that she became aware of a past due debt while in the process of applying for a mortgage. She paid the debt and now wants it removed from her credit history. Additionally, she claims RPM agreed to help her do so. After review of our records I offer the following response on behalf of RPM:   DIRECTV placed Ms. [redacted]’ account in our office for collection on February 5, 2016. Beginning February 7th, RPM sent Ms. [redacted] notices to her last known address identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA). RPM send Ms. [redacted] several emails which our system indicates were received and read. RPM’s business records reflect no contact with Ms. [redacted] by telephone prior to being notified by DIRECTV that Ms. [redacted] had made payment directly to them. As such, RPM could not have agreed to remove the credit reporting in exchange for payment as we have no record of receiving payment or speaking to Ms. [redacted] ahead of being notified that payment had been made.   RPM is required under Federal law to report complete and accurate information to the credit reporting agencies. We are currently reporting the account as ‘paid in full’ which we believe to be the correct status.   RPM appreciates the opportunity to respond to this matter. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

April 13, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against...

Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is making several allegations against RPM: she has no idea why RPM is calling her; RPM hangs up on her; and we are calling her over 10 times a day. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Nuvox Comm. now Windstream on February 23, 2016. RPM obtained the telephone number,[redacted] from our client as a good number to make contact. Unfortunately all telephone attempts were unsuccessful, terminating with either no answer or no message left on the answering machine. RPM mailed the initial dunning letter to Ms. [redacted] on April 9, 2016, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA). Reviewing RPM’s business records, between April 1-13, 2016, RPM made a total of 14 telephone attempts to the above number. RPM has placed a cease all collection activity code on this account, per Ms. [redacted]’s request.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry S
Senior Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 25, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted].[redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against...

Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this debt. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client [redacted] on October 3, 2015. RPM mailed the initial dunning letter on October 6, 2016, advising Ms. [redacted] of the creditor, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted]. Telephone attempts to contact Ms. [redacted] were unsuccessful and the first indication of a dispute was the complaint received from your office. RPM immediately ceased collection activity and contacted our client for validation. [redacted], after researching their records, has recalled the account. As part of our closing procedure a deletion notice was sent to the three major credit bureaus. 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Complaint: [redacted]
I am rejecting this response because: Cincinnati Bell still not received confirmation and have sent inquiry again. Absolutely 100% ridiculous, oh and my bill wasn't even the amount I was charged, it was less. Fraudulent business practices. I am on phone with them currently 9/11/2017 2:20pm, a whole year and two months later, still not reported it. Should not be allowed to be a company, last time I checked it is illegal to take money and not report it. Thanks for being the worst company on earth,  you really give human race a bad name. 
Sincerely,
[redacted]

RE: [redacted] Case Number: [redacted]   To Whom It May Concern,   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that RPM is reporting an account that she paid many years ago...

She requests the matter be removed from her credit history. After review of our file I offer the following response.   RPM received Ms. [redacted]’s T-Mobile account for collection in October 2011. RPM’s business records reflect that the account was paid via two separate payments to RPM in November 2011 and closed accordingly. At that time, RPM updated the account trade-line to reflect the paid status and have continued to report the account in that manner.   RPM has confirmed that our data indicates the account is being properly reported as paid. Given the age of the account it is likely to cease being picked up by the credit reporting agencies in the near future. RPM has requested T-Mobile advise if they would like us to remove the account or maintain the current reporting until the account ages out. To date RPM has not received a response from T-Mobile.   RPM appreciates the opportunity to respond to this matter and resolve it to Ms. [redacted]’s satisfaction. If you have additional questions regarding our handling of this matter or if RPM may be of further assistance to Ms. [redacted] I can be reached at (425) 412-2642.   Very Truly Yours,     Mark *. C[redacted] General Counsel

Complaint: [redacted]I am rejecting this response because: So How Long?(How many more days?) Before I recieve this letter ,Should have been sent out 25 Days ago after payment sent as promised. I will accept the response when The credit report reflects that this account is closed and I recieve this letter.And I thought you guys update on Sundays as 2 previous representives stated.Sincerely,[redacted]

June 20, 2016
 
 
 
 
Revdex.com
[redacted]
 
Email: [redacted]
 
 
Case# [redacted]  
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above...

referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted]’s complaint is he paid this debt, received a satisfied in full (SIF) letter, however RPM continues to report this as an active collection to the three major credit bureaus. After a review of our records I offer the following response on behalf of RPM:
 
RPM received this file from our client [redacted] on December 24, 2015. RPM and Mr. [redacted] negotiated a SIF payment and it was received on February 19, 2016. RPM has updated it records to reflect a SIF status and informed our client. A SIF letter was mailed to Mr. [redacted] as well. Since RPM contractually does not report anything to the credit bureaus for this client, nothing was sent. RPM did sent a copy of this complaint to our client for their review. RPM is not aware of any reporting our client may or may not have made to the credit bureaus.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
 
Very Truly Yours,
 
 
Henry ** S[redacted]
Senior Compliance Specialist

RE: [redacted] [redacted] Complaint ID: [redacted]   To Whom It May Concern,   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that she has received calls from RPM every...

day without a voicemail. She requests that RPM cease further calls. After review of our file I offer the following response on behalf of RPM;   RPM is attempting to collect a debt on behalf of Kohl’s Department Stores, Inc. The account was listed by Kohl’s on February 6, 2018. RPM attempted to contact Ms. [redacted] by telephone however have no record of making contact with her. RPM does not leave voice messages out of concern for making a third party disclosure in violation of the Fair Debt Collection Practices Act (FDCPA).   Pursuant to Ms. [redacted]’s request, RPM will cease further attempts to contact her.   RPM appreciates the opportunity to resolve this matter to Ms. [redacted]’ satisfaction and apologize for any inconvenience our calls may have caused. If RPM may be of any further assistance to Ms. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours Mark T. C[redacted] General Counsel

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states...

and the District of Columbia. Mr. [redacted] states that RPM failed to apply a payment he made towards an outstanding debt RPM has attempted to collect. He requests his payment be applied to the account balance. After review of our file I offer the following response on behalf of RPM:   RPM received Mr. [redacted]’s DIRECTV account for collection on February 29, 2016. In March 2016 RPM spoke to Mr. [redacted] and a payment arrangement of $100 per month was agreed upon. RPM received Mr. [redacted]’s first payment on April 2, 2016. RPM has since received the following payments on the below dates:   4/2/16- $100 5/8/16- $100 6/5/16- $100 7/10 /16- $100 8/7/16- $100 9/3/16- $100 10/9/16- $100 11/6/16- $100 12/11/16- $100 2/6/17 - $200   To date, RPM has received $1100.00 in payments towards the account. No payment was received or applied in January 2017 or on February 2, 2017; however a payment of $200 was applied on February 6, 2017. There remains a balance of $231.86. If Mr. [redacted] has a cancelled check he can produce RPM will continue to investigate the matter, otherwise we have no record of receiving an additional payment.   RPM appreciates the opportunity to respond to this matter and resolve it to Mr. [redacted]’s satisfaction. RPM apologizes for any difficulty Mr. [redacted] had in reaching a representative to assist him. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

July 6, 2016
 
 
 
 
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
 
Email: [redacted]@theRevdex.com.org
 
 
Case# [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the...

above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this debt and wants RPM to correct its reporting to the credit bureau. After a review of our records I offer the following response on behalf of RPM:
 
RPM received this file from our client Western Dental on October 1, 2015. RPM mailed the initial dunning letter advising Ms. [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on October 3, 2015 to the address of [redacted], Corona, CA 92882. RPM’s business records indicate no response to that letter or subsequent letters sent. All telephone attempts resulted in not contact. RPM was unaware of any dispute until receipt of the complaint from your office. Our client, Western Dental, recalled this account on July 1, 2016. This was prior to the receipt of the complaint. A copy of the complaint has been sent to Western Dental even though RPM no longer represents them in this matter.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist

April 5, 2016
Revdex.com
[redacted]
Email: [redacted]
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is complaining that RPM continues to report this debt to the credit bureau even after he has paid it. After a review of our records I offer the following response on behalf of RPM:
RPM received this account from our client [redacted] on March 25, 2013.  RPM was unable to collect anything on this account and our client recalled it on March 26, 2014. RPM sent the three major credit bureaus a deletion notice three times: March 30, 2014; June 15, 2014; and September 28, 2015. Based on Mr. [redacted]’s complaint, it appears that one or more of the three major credit bureaus has not updated their records. RPM resent the deletion through our [redacted] system today. The tracking number for Mr. [redacted]’s records is [redacted] [redacted]
Since RPM has not represented [redacted] in this matter since March 26, 2014, RPM is unaware of the account balance status. If Mr. [redacted] has any other issues pertaining to the balance, he needs to contact [redacted]. If he has an issue with one of the three major credit bureaus he can contact them and dispute the rating directly.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
Very Truly Yours,
Henry ** S[redacted]
Senior Compliance Specialist

March 8, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this debt, stating she never authorized it and believes it is fraud. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Dish on February 24, 2016. RPM mailed the initial dunning letter on February 27, 2016 advising Ms. [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA). RPM made several telephone attempts without success. Until we received the complaint from your office, RPM was unaware of any dispute. RPM immediately ceased collection activity, placed a dispute code on the account and contacted our client for validation. That validation has been received and attached with this response. After reviewing the attachments, if Ms. [redacted] still believes this to be fraud, she needs to send RPM a copy of the police report.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

RE: [redacted] Complaint ID: [redacted]   To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] states that he just noticed RPM reported an account to his credit history and that he...

does not know what it is. He requests RPM remove the account from his credit history. After review of our file, I offer the following response on behalf of RPM: Dish listed Mr. [redacted]’s account with RPM for collection in October 2017. RPM’s business records indicate that on November 29, 2017, Mr. [redacted] visited RPM’s web payment portal and set up payments to occur between December 2017 and May 2018. The first two payments (December 2017 & January 2018) posted without issue, however the subsequent payments were declined. Once the account is recalled from RPM, the account will be removed from the consumer’s credit history. RPM appreciates the opportunity to resolve this matter to Mr. [redacted]’ satisfaction. If you have additional questions, please feel free to contact me directly at 425-412-2642. Very Truly Yours, Mark *. C[redacted] General Counsel

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third-party collection agency operating in all fifty states and the...

District of Columbia. Mr. [redacted] states that he has been unable to obtain verification of a debt owed to T-Mobile since the account was sold to RPM. He requests verification of the debt and his creditor history corrected. After review of our records and contacting our client I offer the following response on behalf of RPM:   T-Mobile placed Mr. [redacted]’ account in our office for collection on May 12, 2017. On May 16th, RPM sent Mr. [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA). RPM’s business records several conversations with Mr. [redacted] where he stated he was awaiting a pre-paid card from his new carrier Verizon to pay the debt. Mr. [redacted] made a payment of $100 which posted to the account on May 21, 2017. There remains a past due balance of $974.68   Upon receipt of this complaint, RPM contacted T-Mobile who advised the following: “T-Mobile regrets any concern to Mr. [redacted] may have experienced in regards to his account.  T-Mobile records confirm that on January 3, 2005, Mr. [redacted] activated his postpaid account and as of October 25, 2014 he had a total of three mobile lines of service ending in [redacted].  Records confirm that as of December 14, 2016, Mr. [redacted] was subscribed to T-Mobile’s Simple Choice Family plan with a monthly cost of $80.00 for the first two lines of service and $10.00 for the additional line for a total of $90.00 plus applicable taxes and fees.  Please be advised that up until December 26, 2016, each of Mr. [redacted]’s mobile lines were subscribed to a $10.00 3GB data plan.    T-Mobile records confirm that on September 11, 2015, Mr. [redacted] purchased a Samsung Galaxy S6 Edge on T-Mobile’s Equipment Installment Plan (“EIP”) option.  At the time of purchase Mr. [redacted] was not required to pay a down payment and agreed to 24 monthly installments of $28.34.  Please note that on September 23, 2016, Mr. [redacted] also purchased an LG V10 agreeing to 24 monthly installments in the amount of $20.84.  It is important to note that the monthly installments are billed in addition to Mr. [redacted]’ monthly recurring charges and if the account is closed at any time prior to the EIP balances being completed any remaining EIP balance is accelerated and immediately due.    T-Mobile records confirm that on January 29, 2017, Mr. [redacted] ported his three mobile lines of service ending in [redacted] out to another carrier canceling his service and any remaining EIP balances accelerated.  On February 14, 2017, a final bill generated reflecting a past due balance of $163.35 and current charges of $762.97 for a total balance due of $926.32 by March 6, 2017.  Please note that on July 30, 2016, T-Mobile provided Mr. [redacted] a 4G LTE CellSpot for his in-home coverage enhancement and was advised if the account is ever closed it is expected for the device to be returned to avoid a non-return fee.  As Mr. [redacted]’s account was closed and the 4G LTE Cellspot was not returned within 14 days of cancelation, Mr. [redacted] was billed a non-return fee of $148.36 revising his final balance to $1,074.68.  Please be advised that the final balance of $1,074.68 consisted of:   Monthly recurring charges plus applicable taxes and fees for service from December 14, 2016 through January 13, 2017. Monthly recurring charges plus applicable taxes and fees for service from January 14, 2017 through February 13, 2017. Final EIP balance of $226.55 for the Samsung Galaxy S6 Edge. Final EIP balance of $416.63 for the LG V10. Late fees and non-return fee of $148.36 for the 4G LTE CellSpot.   T-Mobile records confirm that as Mr. [redacted]’s account fell over 90 days past due on May 13, 2017, his account was referred to an outside collection agency, Receivables Performance Management, for a collection attempt.  Records confirm that on May 25, 2017, T-Mobile received a payment of $100.00 from Mr. [redacted] via Receivables Performance Management revising his final balance to $974.68 which is valid and owed.  T-Mobile recommends that Mr. [redacted] contact Receivables Performance Management directly at 1-866-367-1878 for further review.”   RPM appreciates the opportunity to respond to this matter and resolve it to Mr. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

January 5, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted] E [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against...

Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is complaining about the number of daily calls he is receiving and wants them stopped. He is also complaining that when he called our office to tell us to stop calling he was disconnected. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Dish on October 5, 2015. RPM mailed the initial dunning letter to Mr. [redacted], on October 8, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted]Cass Lake, MN 56633. RPM did begin making telephone attempts, without success, to contact Mr. [redacted]. In December, 2015, RPM’s dialer malfunctioned and on a couple of days we attempted to call Mr. [redacted] too many times. That problem has been corrected. RPM apologizes for any inconvenience we may have caused. RPM’s business records indicate Mr. [redacted] advised our office to stop calling on December 30, 2015 and a “Do Not Call” code was entered. 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Case Number: [redacted] RE: [redacted] [redacted]   To Whom It May Concern;   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] states that he never signed a contract with Dish and...

disputes any fees related to breaking his service contract after cancelling service. After review of our records and contacting our client I offer the following response on behalf of RPM:   Dish placed Mr. [redacted]’s account in our office for collection in September 2015. The account has since been recalled from our offices.   Upon receipt of this complaint, RPM contacted Dish who provided the attached signed contract for Mr. [redacted]’s review. At this time, it is Dish’s position that the balance is owed.   RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the...

District of Columbia. Ms. [redacted] states that she paid an obligation to Sprint however is being advised by Sprint that a balance of $100 remains. She requests a letter confirming the account is paid in full. After review of our records I offer the following response on behalf of RPM:   RPM received Ms. [redacted]’s [redacted] account for collection on January 19, 2016. Ms. [redacted] began making payments to resolve the obligation in March 2016. A payment of $100.00 via a Visa card on April 5, 2016 was duplicated resulting in a refund of $100.00 being issued to the credit card. RPM’s file indicates that Ms. [redacted] paid the remaining balance however [redacted] is advising that since this payment was backed out there remains a balance. RPM has requested clarification from [redacted] and advised that our records indicate the account is paid in full.   RPM appreciates the opportunity to respond to this matter and resolve it to Ms. [redacted]’s satisfaction. Once Sprint confirms the account is paid in full RPM will send a letter confirming the same to Ms. [redacted]. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel