Receivables Performance Management LLC

Complaint: [redacted]I am rejecting this response because:  I continue to receive calls on my phone for their busines.  When I have questioned some of the callers, they have told me the number given to them as a call back to that business is [redacted]  Which is MY number.  I do not care what they say they have in their records regarding accounts and my number - that is not relevant to my complaint.  I also do not care if they are a third-party whatever - it is not relevant.  I would ask AGAIN that they agree to stop giving my telephone number as a call-back to their business.  Perhaps they can review the issue with their staff, and assure that my number - including area code - does not show in any of their materials as a number to be given to ANYONE attempting to call their business.I continue (even after starting this complaint process) to receive calls for their business, so clearly the matter is NOT resolved. Sincerely,[redacted]

May 30, 2016
 
 
 
 
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
 
Email: [redacted]@theRevdex.com.org
 
 
Case# [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the...

above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted]’s complaint is he paid the agreed amount to settle the account in full (SIF) and has called several times asking for the promised SIF letter. It still hasn’t been received. After a review of our records I offer the following response on behalf of RPM:
 
RPM did receive and process a SIF payment from Mr. [redacted] on May 21, 2016. RPM received several calls from Mr. [redacted]: May 23, 2016; May 27, 2016 and May 28, 2016, at which time our representatives advised Mr. [redacted] that a SIF letter would be mailed. The letter was typed today and mailed to Mr. [redacted]. A copy is attached with this response for your review and Mr. [redacted]. RPM also sent the status updating to the three major credit bureaus on May 29, 2016. RPM apologizes for any inconvenience.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist

Complaint: [redacted]I am rejecting this response because: The last name they would have on file for Dish would be [redacted]. That is my maiden name. If RPM would have spoke with me on the numerous attempts they did make contact, I would have verified this information. Instead they would verify that is was me they were speaking with and either transfer the call or simply hang up. This includes several times that I tried contacting them back. I do in fact have a DISH network account that I recently cancelled and the early termination fee of 122.50 was charged to my card. My debt to them has been paid and in a timely manner. I am assuming that a complaint may need to be filed for DISH also. As I have contacted DISH and they have informed me on several occasions that no payment is due on the account.Sincerely,[redacted]

February 9, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is complaining that RPM is calling her multiple times per day on her cell phone and she wants it to stop. She thinks these calls are illegal. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client DirecTV on January 26, 2016. RPM mailed the initial dunning letter on January 28, 2016, advising Ms. [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted]., [redacted]. Our client was given the cell number ([redacted] by Ms. [redacted], who in turn provided it to RPM. RPM unsuccessfully attempted to reach Ms. [redacted] at this number beginning January 27, 2016 through February 2, 2016. All call attempts were within the convenient times as allowed by the FDCPA, Section 805 a (1). Ms. [redacted] called our office on February 2, 2016 and disputed owing this debt. RPM immediately ceased collection activity, coded the account as a dispute and contacted our client for validation. That validation has been received and is attached with this response. RPM has also placed a cease and desist on this account.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

April 11, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against...

Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is complaining that RPM calls her business up to 5 times a day trying to reach someone that is not at this number. Whenever she answers the telephone, RPM hangs up and if she lets the call ring, no message is left. She feels this is harassment and wants the calls to stop. After a review of our records I offer the following response on behalf of RPM:
RPM received a file from our client T-Mobile USA on January 10, 2016 for a consumer that is not [redacted]. RPM is withholding our consumer’s name so there is no Third Party Disclosure Violation under the Fair Debt Collection Practices Act (FDCPA). RPM obtained the telephone number, [redacted] as a good number to reach our consumer. RPM did make telephone attempts to the above number, but never attempted 5 times in any one day. All call attempts were within the “convenient times” as allowed by the FDCPA Section 805 a(1). RPM has placed a wrong number code on the above number and apologize to Ms. [redacted] for any inconvenience.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

October 5, 2015    Revdex.com1000 Station Dr. Suite 222DuPont, WA  98327 Email: [redacted]@theRevdex.com.org  Case# [redacted]  Dear Ms. [redacted], I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] has again raised several issues in her rejection of RPM’s original response: she is upset that RPM referred to her as Mr.; she claims [redacted] never placed this debt with RPM; she claims, per [redacted], that RPM reported this in the name of [redacted]; RPM’s negative reporting of this debt is still showing in her credit file as of September 30, 2015; and she wants proof that RPM sent the deletion to the credit bureaus.  After a review of our records I offer the following response on behalf of RPM: RPM was in error when referring to Ms. [redacted] as Mr., for that we apologize. As RPM stated in its first response we received this file from our client [redacted] on March 22, 2014. RPM mailed the initial dunning letter, advising Ms. [redacted] of the creditor, amount owed and of his right to dispute under the Fair Debt Collection Practices Act, on May 4, 2014 to the address of [redacted] San Diego CA 92109. No telephone contact was ever made and our client recalled the account in September, 2015. A deletion notice was sent electronically to the three major credit bureaus on September 22, 2015, so this response is your proof of the deletion. RPM does not have any control over how long the three major credit bureaus take to update their records. RPM was not included in Ms. [redacted]’s conversation with [redacted], so we really don’t know what was said or who she spoke with. However [redacted] has been a client of RPM’s for several years. RPM has searched its business records and cannot find any record of an account in the name of [redacted]. Thus RPM did not report any such file to any credit reporting agency.   RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at[redacted] Very Truly Yours,  Henry ** S[redacted]Senior Compliance Specialist

Complaint ID: [redacted] RE: [redacted]After conducting a search with the information provided in the complaint, RPM is unable to locate the account in question. RPM is not actively attempting to collect a Sprint debt from Mr. [redacted]. The telephone number and address provided by Mr. [redacted] are not...

in our database. It is possible that the account is appearing on his credit history due to a mistake by the credit reporting agencies. If Mr. [redacted] has further information, such as the account number RPM will gladly investigate the matter, however at this time we are unable to locate an account. The consumer may contact RPM via email at: [email protected].   If RPM may be of further assistance to Mr. [redacted] please contact me directly at (425) 412-2642. Thank You, Mark T. C[redacted] General Counsel

Complaint ID: [redacted] RE: [redacted]   To Whom It May Concern;   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a third-party collection agency working on behalf of creditors such as...

Sprint. Mr. [redacted] states that RPM is reporting a debt to his credit history without sending him a validation notice prior to reporting. He requests that RPM remove the matter from his credit history and provide validation of the debt. After review of our records I offer the following response on behalf of RPM:   Sprint listed Mr. [redacted]’ account with RPM for collection on March 26, 2017. On March 28, 2017, RPM sent Mr. [redacted] a notice to the address listed in this complaint advising him of the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA). RPM has no record of this notice being returned as undeliverable and no record of a response from Mr. [redacted]. RPM made multiple attempts to contact Mr. [redacted] by telephone at the number listed in the complaint with no record of contact. Until receipt of this complaint, RPM was unaware that Mr. [redacted] disputed any portion of the debt or was requesting validation.   RPM has requested validation of the debt from Sprint and will provide the same to Mr. [redacted] directly once received. RPM will update the account trade-line to reflect Mr. [redacted]’ dispute of the debt.   RPM appreciates the opportunity to respond to this matter. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

Complaint: [redacted]
I am rejecting this response because: The amount charged was $531.51. I was told after the fact this was a service charge that I did not agree to. I was also told I would have to wait for a receipt showing the account had been settled. The letter sent does not reflect the actual transaction including the method of payment and actual amount charged and is not an actual receipt showing the account as settled for the correct amount. I am requesting an immediate refund of the overcharge and a transaction receipt for both the original amount charged and the refund showing the account has been settled and there is a zero balance due.
Sincerely,
[redacted]

May 16, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted]’s complaint is RPM has been calling her several times a day for approximately 3 weeks. Whenever she answers the telephone all she gets is a disconnect. She feels this is harassment and wants the calls to stop. After a review of our records I offer the following response on behalf of RPM:
RPM received a file on May 9, 2016 (9 days ago) from our client Jefferson Capital, for a debt that was originally a Verizon Wireless account. The consumer is not Ms. [redacted], however RPM is withholding the name of our consumer so there is no Third Party Disclosure violation under the Fair Debt Collection Practices Act (FDCPA). The telephone number, [redacted], was provided by our client as a good number to reach our consumer. RPM began making unsuccessful telephone attempts to reach our consumer and all attempts were within the “convenient times” as allowed under the FDCPA, Section 805 a(1).  Until RPM received this complaint, we were unaware that we were calling the wrong number. A “Wrong Number” code has been placed on the above number and no further calls will be attempted. RPM apologizes to Ms. [redacted] for any inconvenience.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry *. S[redacted]
Senior Compliance Specialist

January 18, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is rejected RPM’s original response claiming that our client Time Warner Cable has [redacted] the collection to be removed from the three major credit bureaus and RPM has only removed it from two of the credit bureaus. After a review of our records I offer the following response on behalf of RPM:
RPM was advised, by our client Time Warner Cable, on August 31, 2015, of a payment made directly to them which paid the balance. RPM properly reported the Paid in Full (PIF) status on September 6, 2015 to the three major credit bureaus. Time Warner Cable instructed RPM on January 7, 2016 to send Ms. [redacted] a PIF letter, which was done. Our client has not given RPM any other instructions regarding the credit bureau reporting. . RPM is required by Federal Law, as well as contractual obligation to Time Warner Cable and the credit reporting agencies to accurately report the status of accounts placed for collection.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

RPM recently made programing changes to our 'do not call' database for a client. This resulted in changes to the way numbers are added to the database. I failed to take an additional step required when adding Mr. [redacted]' number to the database after his prior complaint. The discrepancy has been resolved and Mr. [redacted] will not receive further calls. RPM apologies to Mr. [redacted] for the inconvenience. If you have further questions regarding RPM's handling of this matter please contact me directly at 425-412-2642
Very Truly Yours,
Mark T. C[redacted]
General Counsel

RE: [redacted] [redacted] Complaint ID: [redacted]   To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states after agreeing to settle an account for less than the full balance owed the...

remaining balance was reflected on her credit history. She requests RPM remove the account from her credit history. After review of our file, I offer the following response on behalf of RPM. DIRECTV listed Ms. [redacted]’s account with RPM for collection on November 30, 2017 with a balance of $343.03. On January 26, 2018, Ms. [redacted] agreed to settle the account for a lump sum payment of $271.99. The payment posted to the account and the account was closed as settled in full. As a data furnisher to the credit reporting agencies, RPM is required to report complete and accurate information. Upon receipt of payment, the account trade-line was updated to reflect that it had been settled for less than the full balance. It is RPM’s position that the account is being accurately reported. RPM appreciates the opportunity to respond to this matter. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours, Mark T. C[redacted] General Counsel

March 14, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted].[redacted]@theRevdex.com.org
Case# [redacted], [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is rejecting RPM’s initial response because the negative reporting is still on her credit bureau file. She wants it deleted and a copy of the letters we sent to the three major credit bureaus. After a review of our records I offer the following response on behalf of RPM:
When RPM was notified of the dispute on May 27, 2015, we ceased collection activity and contacted our client for validation. Our client, AT&T Wireline, investigated and recalled the account. As part of the recall procedure, RPM electronically sent a deletion notice to the three major credit bureaus. It appears two of the three major credit bureaus did not update their records. As previously stated RPM resent the deletion notice on March 9, 2016 electronically through the E-OSCAR system (tracking AUD# [redacted]). It generally takes the credit bureaus approximately 30 days to update their system; however Ms. [redacted] can contact the credit bureaus for more updated information about the update timing, if she wants. Since this updating was done electronically, there is no copy of a letter to send her.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

March 15, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is complaining that RPM has been calling him 2-3 times a week for months trying to reach someone he doesn’t know and that doesn’t live at Mr. [redacted]’s residence. Mr. [redacted] alleges that he has told RPM on several occasions to stop calling.  After a review of our records I offer the following response on behalf of RPM:
RPM received a file from our client Dish on January 30, 2016, for a consumer that is not [redacted]. RPM is withholding that consumer’s name so there is no Third Party Disclosure Violation of the Fair Debt Collection Practices Act (FDCPA). RPM has made telephone attempts to the telephone number [redacted], however a search of RPM’s business records I cannot find any conversations with anyone at that number. RPM has coded this telephone number with a Do Not Call code and no further calls will be attempted. RPM apologizes to Mr. [redacted] for any inconvenience.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

July 18, 2016
 
 
 
 
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
 
Email: [redacted]@theRevdex.com.org
 
 
Case# [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above...

referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this debt, claims RPM never sent an initial dunning letter but the debt was reported negatively to her credit bureau file. After a review of our records I offer the following response on behalf of RPM:
 
RPM received this file from our client Dish on February 18, 2016. RPM mailed the initial dunning letter advising Ms. [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on February 23, 2016, to the address of [redacted]., Baxter, TN 38544. All telephone attempts were unsuccessful and the account was recalled by our client on July 13, 2016. RPM obtained the attached statement as validation of the debt. RPM as part of the recall process sent a deletion notice to the credit bureaus on July 17, 2016. If Ms. [redacted] has any additional questions, she will need to contact Dish directly.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist
 
Attachment: Dish monthly statement

May 25, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced rejection of our May 17, 2016 response by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] rejected RPM’s recent response for these reasons: he wants the deletion notice resent to the credit bureau and he wants a copy of that deletion notice. In addition, he is threatening a lawsuit.  After a review of our records I offer the following response on behalf of RPM:
In our April response, RPM explained the error, our actions to correct this error and our apology. RPM understands Mr. Braxton’s frustration with this matter. RPM did send the deletion notice to all three of the major credit bureaus on April 17, 2016, however that is done electronically. RPM did mail Mr. [redacted] a deletion letter yesterday to his home address. A copy of that letter is attached for your review.  The credit bureaus generally take 30-45 days, sometimes longer, to update their records. RPM has no control over that length of time. RPM apologizes to Mr. [redacted] for the delay. Mr. [redacted] can dispute the credit rating directly with the credit bureaus if he chooses.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry ** S[redacted]
Senior Compliance Specialist
Attachment: Deletion Letter

March 29, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted] [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] has rejected RPM’s original response claiming she contacted [redacted] and owes nothing. In addition, she never lived in Philadelphia so RPM is trying to collect from the wrong person and she wants RPM to stop calling her telephone number [redacted] After a review of our records I offer the following response on behalf of RPM:
RPM has placed a cease contact code on this account, and that includes the above telephone number. If RPM has been trying to reach the wrong [redacted], we apologize. Since RPM was not included in Ms. [redacted]’s conversation with [redacted] we really can’t comment on that conversation.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. [redacted] Senior Compliance Specialist

August 15, 2016
 
 
 
 
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
 
Email: [redacted]@theRevdex.com.org
 
 
Case# [redacted]
RE: [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed...

the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] indicates that the agents she spoke to were rude and would not send her a letter stating the account was paid in full. After a review of our records I offer the following response on behalf of RPM:
 
Dish listed Ms. [redacted]’s Dish account for collection on July 29, 2016. RPM’s business records reflect that a direct payment to satisfy the balance was processed by Dish that same day. Attached is a letter confirming the account is paid in full. RPM has reprimanded the agents who spoke to Ms. [redacted] and were unable to resolve her concerns. RPM apologizes to Ms. [redacted] for our inability to resolve this matter on the first opportunity and for her overall experience with our organization.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 412-2642
 
Very Truly Yours,
 
 
Mark ** C[redacted]
General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me - IF this is in fact true. I have not seen proof of their claim that this reversal has gone to the credit bureaus. This company's reputation for honesty is NOT GOOD, as Cincinnati Bell advised them IN DECEMBER that my account was paid and that collection activity should cease. They continued to stalk me for six months, and then submitted this false claim to all three credit bureaus. I need to see PROOF that this is being removed from my credit reports. 
This company should be restricted for their immoral business practices. 
Thank you.
Sincerely, [redacted]