Receivables Performance Management LLC

November 4, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***Case# ***, *** ***Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC
(RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is disputing this debt and claims she wants the negative credit bureau rating deleted After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client *** on July 29, RPM mailed the initial dunning letter, advising Ms*** of the client, amount owed and her right to dispute this debt under the Fair Debt Collection Practices Act (FDCPA), on July 30, to the address of *** *** *** Lexington, KY RPM never made any contact and our client recalled the account on October 16, RPM’s IT department is in the process of sending the deletion notice to the three major credit bureausRPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***Very Truly Yours,Henry PS***Senior Compliance Specialist

Complaint: ***I am rejecting this response because: I called *** and have checked my acct balance which is zeroThey do not have any record of me owing any money on my acct which is activeI have never had an address in Philadelphia nor lived thereRPM has been calling my residence phone which is ***The number that they say they have been calling is a cell phone that is not on record with my *** acctSo it is obvious to me that they have the wrong person and need to try to get in touch with the correct personI want them to record that and not call either of my phone's which are both on the do not call listI am not the person the they are attempting to collect fromThank you
Sincerely,*** ***

Please see RPM's response to complaint #***; below is our last reply
To Whom It May Concern;
I am in receipt of and have reviewed the rebuttal to RPM’s response by Mr***Please be advised that at the direction of Dish, RPM has submitted a manual request to remove the
account trade-line from Mr***’s credit historyThe AUD number provided by eOSCAR is ***Please allow several days for the credit reporting agencies to update their filesIf Mr*** has further questions he may contact me directly at 425-890-
Very Truly Yours,
Mark *C***
General Counsel

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states
and the District of ColumbiaMs*** states that RPM requested personal information from her which made her feel uncomfortableAdditionally she states her niece paid the debt on her behalf and the matter was not updated on her credit historyShe requests the matter be updated on her credit history to reflect a paid statusAfter review of our records and contacting our client I offer the following response on behalf of RPM: Dish placed Ms***’s delinquent account in our office for collection in October of RPM’s business records reflect a contact on January 25, where Ms*** agreed to pay the outstanding balance in fullPayment information was requested and sent to Dish for processingUnfortunately the payment was returned declinedRPM had sever subsequent conversations with Ms*** where she was advised that they payment had declined and the balance remainedUpon receipt of this complaint Dish recalled the account from our officeRPM is no longer handling the matterRPM requested removal of the account trade-line from Ms***’s credit history upon recall of the account With respect to the allegation concerning personal information, it is RPM’s policy to authenticate a consumer by having them confirm certain personal identifiable information to ensure we are speaking to a right party and do not disclose debt information to a third partyThis is done to protect the privacy of all consumersWe apologize to Ms*** if she does not agree with this policyWith respect to asking Ms*** when she got paid, often times RPM’s agents will ask those types of questions in order to set up an arrangement that is most convenient for the consumerRPM again apologizes if this also upset Ms***, however it was our aim to best assist her in satisfying her obligationAs previously stated the account has been recalled from our office and RPM will cease all further attempts to contact Ms*** RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Complaint: ***I am rejecting this response because:It was reported to the credit agency as LESS than FULL PAYMENT!!! This is the problem that needs to be correctedFrom credit agency TRANS UNION SAME ON ALL: "Last Reported Jun 28, 2015Collection Agency RPMOriginal Creditor *** Status ClosedOpened Date May 07, 2015Closed Date --Responsibility Individual Account.Balance $0High Balance $296Remarks Account paid for less than full balance"Sincerely,*** ***

August 10,
The
Revdex.com.org Attn: *** ***
RE: Revdex.com ***, *** ***
Dear Ms***,
I have received and reviewed the above reference complaint filed by Ms***Receivables Performance Management (RPM) is a third party collection agency fully licensed in all states and the District of ColumbiaMs*** is alleging that RPM is trying to collect on a debt that was discharged in bankruptcyAfter a review of our records, RPM’s response is shown below
RPM received this debt from our client Verizon Wireless on June 2, The initial dunning letter was mailed to Ms*** on June 4, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA)The first notice of this bankruptcy was when RPM received the complaint from your officeRPM immediately ceased collection activity, coded this account as a dispute and contacted our client
Reviewing the Chapter petition, it does not appear that this debt was included in the bankruptcyRPM does not report to the credit bureau for our Verizon Wireless clientRPM has ceased further contact efforts with Ms***However if after review of her bankruptcy paperwork she wants to contact RPM, she can call us at (888) 838-
RPM is pleased to be able to respond to this complaintIf you need to contact me further, you can reach me at (425) 412-
Sincerely,
Henry *S*** Senior Compliance Specialist

RPM apologies to Ms*** for her experience with our organizationThe number one job responsibility of our agents is to be respectful and compliantIf RPM fell short of that standard in any way we deeply regret itA review of our account notes show that Ms*** spoke with our Escalations Department on December 4thIf our Escalations Department puts a consumer on hold the line can go silent with no hold music leading some people to believe they were hung up onRPM again apologizes if this occurred to Ms***. As for the underlying account, Ms*** payed one half of the agreed upon settlementThe account cannot be closed as settled in full because the settlement was not completedMs*** is welcome to contact RPM to discuss settlement options at 888-838-5123. Very Truly Yours,Mark TCaseGeneral Counsel

Complaint: ***
Good afternoon,I spoke to the General Counssuggested in the response- and explained to him that I am not claiming there was an identity theft, that I dispute the charges from ***The charges are for services that I never agreed to and a piece of equipment that I did not receive
Sincerely,
*** ***

Complaint ID: *** RE: *** ***-*** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms***- *** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty
states and the District of ColumbiaMs***- *** states that RPM has refused to accept her offer to pay 50% of the outstanding balance as settlement of the obligationShe requests that RPM accept her offerAfter review of our file and contacting our client I offer the following response on behalf of RPM: RPM received Ms***- ***’s Verizon Wireless account for collection on December 22, On January 2, Ms***-*** requested validation of the debtValidation was provided by Verizon Wireless and sent to Ms***-***RPM’s business records reflect subsequent contacts with Ms***- *** where she continued to dispute the balance and requested a settlementRPM’s agent offered her a reduction in the balance, however Ms***-*** refused RPM’s offer and would not agree to pay any more than 50% of the balanceThe call was escalated to a manager however the parties were unable to reach an agreement Upon receipt of this complaint RPM contacted Verizon Wireless who advised that they had also received a Revdex.com complaint from Ms***-*** and previously responded that the charges had been reviewed and deemed valid RPM appreciates the opportunity to respond to this matter and resolve it to Ms***- ***’s satisfactionRPM apologizes for the continued calls after his verbal dispute with our agentsIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***- ***, please contact me directly at (425) 412- Very Truly Yours, Mark TC*** General Counsel

-----Original Message-----
From: *** *** [mailto:***.com]
Sent: Thursday, November 10, 3:PM
To: Complaints
Subject: Complaint resolved
Hello,
*** has been resolvedThank you
*** ***
Sent from my iPhone

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she does not have a contract with RPM and requests that an account
reported to her credit history by RPM be removedAfter review of our file and contacting our client, I offer the following response on behalf of RPM *** listed Ms***’s account with RPM for collection on March 9, RPM is a third- party collection agency for *** and is a data furnisher to the credit reporting agencies on their behalfRPM does not need Ms*** is correct that she has no contract with RPM, however she does have a prior business relationship with *** whom RPM was retained by to collect the account at issue RPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms*** please contact me directly at (425) 412- Very Truly Yours, Mark TC*** General Counsel

February 29,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is disputing owing this bill and alleging that RPM violated his privacy by reporting this debt to the credit bureau while another agency is handling itAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client AT&T Wireline on June 30, RPM was notified of a dispute and sent Mr*** the validation on November 5, and again on February1, RPM was unaware of any other issue with this account until we received the complaint from your officeRPM ceased all collection activity, coded this account as a dispute and contacted our client regarding this other agency handling the accountAccording to our client, their records indicate they recalled the account from RPM; however RPM never received the recall noticeRPM has closed the account and returned it to AT&T WirelineA deletion notice was sent to the three major credit bureaus on February 28, RPM apologizes to Mr*** for any inconvenienceAll of RPM actions were within the Fair Debt Collection Practices Act (FDCPA) and our contractual obligations with our client
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

January 4,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***
Case# ***, *** * ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is disputing this debt, claims it has been reported erroneously to the credit bureau and alleges that he has received harassing telephone calls to his home, business and to family membersAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client AT&T on August 5, RPM mailed the initial dunning letter to Mr***, on August 7, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA)The only telephone number that RPM has on this account is *** ***RPM attempted that telephone number, without any success. All telephone attempts were within the convenient times as allowed by the FDCPA, Section a (1)
RPM was unaware of any dispute until we received the complaint from your officeRPM immediately ceased collection activity, coded the account as a dispute and contacted our client for validationThat validation has been received and is attached with this responseAfter Mr*** reviews the attached validation, he can call our escalation department at (888) 838-and negotiate payment
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Complaint ID: ***
RE: *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that a DIRECTV debt which she has subsequently paid
appeared on her credit, however she was never notified of it prior to it appearing on her credit reportShe requests the matter be removed from her credit historyAfter a review of our records I offer the following response on behalf of RPM:
RPM received Ms***’s DIRECTV account for collection on January 9, On or about January 10, 2015, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA) to her last known addressRPM’s business records reflect a contact with Ms*** on February 20, at which time she requested another copy of the noticeA notice was sent, however RPM;s records indicate the notice was subsequently returned as undeliverableMs*** later made payment directly to DIRECTV in March to resolve the balanceRPM updated the account trade-line to reflect a paid in full status
Due to the fact that the initial notice was returned undeliverable, RPM has submitted a request to remove the matter from Ms***’s credit history pursuant to her request
RPM appreciates the opportunity to resolve this complaint to Ms***’s satisfactionIf you have additional questions regarding our handling of this matter I can be reached at (425) 412-
Very Truly Yours,
Mark** C***
General Counsel

March 30,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is complaining that RPM calls her 4-times a dayShe has requested a letter be sent to her, but RPM refusesAfter a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Sprint on February 17, RPM mailed the initial dunning letter to Ms***, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on February 19, to the address of *** *** *** *** ** ***Reviewing RPM’s business records the telephone number *** *** was showing on two completely different accountsRPM was attempting to reach both Ms*** and another consumerRPM has placed a Wrong Number code on the other account (that is not Ms***) and those call attempts will ceaseRPM does apologize for these calls made while trying to reach this other consumerMs*** can contact RPM by calling our compliance/escalation department at (888) 838-and discuss payment
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will do just that thanks for all help thus far Sincerely, [redacted]

Complaint ID: [redacted] RE: [redacted]   To Whom It May Concern;   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a third-party collection agency working on behalf of creditors such as...

DIRECTV. Mr. [redacted] states that RPM is reporting a debt to his credit history that is beyond seven years delinquent. He requests that RPM remove the matter from his credit history. After review of our records I offer the following response on behalf of RPM:   DIRECTV listed Mr. [redacted]’ account with RPM for collection on March 3, 2017. DIRECTV’s placement file indicated that Mr. [redacted] activated service on May 6, 2014. Service was disconnected for non-payment on August 28, 2016. Even using the origination date as the date of first delinquency, the account is no more than four years old; thus Mr. [redacted]’ claim that RPM is reporting an account to his credit history beyond seven years delinquency is unfounded. RPM’s business records indicate that Mr. [redacted] resolved the outstanding balance with DIRECTV over two payments in April and May 2017. The account is currently closed as paid in full. RPM is reporting the account to Mr. [redacted] credit as paid in full.   RPM appreciates the opportunity to respond to this matter. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

RPM's business records indicate the first verbal contact with Ms. [redacted] occurred on May 3, 2017. DIRECTV received payment from Ms. [redacted] on April 12, 2017. Therefore, an RPM agent could not have promised Ms. [redacted] that payment would cause the credit reporting to be removed because we did not speak to her until nearly a month after the payment was applied to the account. If Ms. [redacted] has any evidence of a conversation with RPM prior to the date of payment I would be happy to review it. Thank youMark *. C[redacted]General Counsel

RE: [redacted] Complaint ID: [redacted]   To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] requests confirmation that an account has been removed from her credit history....

After review of our file, I offer the following response on behalf of RPM. RPM has attempted multiple times to contact Ms. [redacted] regarding this matter and have requested removal of the account from her credit history on February 14, 2018. Please allow up to 30 days for this to take effect if it has not already. RPM appreciates the opportunity to respond to this matter. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms. [redacted] please contact me directly at (425) 412-2642. Very Truly Yours, Mark T. C[redacted] General Counsel

Complaint ID: [redacted]
RE: [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and...

the District of Columbia. Mr. [redacted] states that he agreed to settle an account and requested a letter confirming the same which he did not receive. He also states that once he made the payment he requested a letter confirming the account was settled but also never received that notice. He request a letter stating the account has been paid and the matter removed from his credit history. After review of our records I offer the following response on behalf of RPM:
 
RPM received Mr. [redacted]’s Kohl’s Department Store account for collection on December 2, 2016. RPM’s business records reflect a conversation with Mr. [redacted] on January 16, 2017 where he agreed to a settlement for less than the full balance of the account. The payment was sent for processing that day, however did not post to the account until the following day. RPM’s agent should have provided Mr. [redacted] with a letter confirming the settlement agreement had been reached, however could not provide a letter stating that the account was satisfied in full until the payment had posted. Attached please find a letter confirming the account is satisfied. RPM does not furnish data to the credit reporting agencies on behalf of Kohl’s, however Kohl’s has been notified of the settlement and the account trade-line will be updated to reflect that the account was settled for less than the full balance.
 
Mr. [redacted]’s account is paid in full and RPM is no longer handling the matter. RPM appreciates the opportunity to respond to this matter and apologize for the error and inconvenience. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.
 
 
Very Truly Yours,
 
 
Mark *. C[redacted]
General Counsel