Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9890678, and find that this resolution is satisfactory to me While I admit that I was rather displeased with not receiving the order as placed back at the beginning of December, I have used Red Pocket Mobile in the past and found it to be a great MVNO provider Because of your generosity I will let by-gones be by-gones and gladly give RPM a chance to use as my primary 4G data provider I appreciate your investigations, and hopefully look forward to continuing to use your service in the future Regards, [redacted]

Dear Tiffany,We apologize for the inconvenience A free Nano SIM will be delivered to you within 5-business days Let us know once you already receive the new SIM and we would be glad to process a SIM swap for youYour service will be extended once the SIM swap has been completedAlso, a refund has been processed for Order :13***We are here for you! Sincerely,Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10157371, and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear S [redacted] ,We sincerely apologize to hear about your experience and appreciate your feedback regarding this matterThis is not the kind ofexperience we'd like our customers to have.Regarding the port in, the standard time frame for porting a number is to hours however it took us several days to port your numbers.On 5/01/2018, we submitted the port in requestsHowever it took until 5/09/to complete the portAll numbers were ported and confirmed working.Normally, it only take us less than hours to process the port in however for your three accounts, we encountered an error when we submitted the port requestsOur Support and Technical team even our Customer Service Representatives worked and concentrated on resolving the issuesThere were several tickets issuedThe errors were complicated whereby we have coordinated and contact our service partner and also the old providerRest assured that we are here for youYou are our valued customer and will continue to provide you the best service.Sincerely,Red Pocket Mobile

Dear J [redacted] , Thank you fro bringing this to our attention! Upon checking the status of your order, it seems to have been lost in transit We apologize for any inconveniences this may have caused We are reshipping the order to you and adding an additional MB of data for the troubleWe have requested the order to be shipped overnight to you shipping address: [redacted] Shady [redacted] **Olive Branch, Mississippi, United States Again we apologize and should you need any assistance, please feel free to contact Customer Service at ###-###-####We are here for you! Sincerely, Red Pocket Mobile

Dear Dave,We apologize for the inconvenienceBased on what you stated , your experience with customer service is not acceptableWe value your feedback as we are always committed to serve our customers with respect Please note that credit/debit card information is being asked only if you wish a representative to process a payment for you Our online payment is working fine , just visit our website or use this link , http://goredpocket.com/easyrefillShould you need further assistance, our live chat is there to assist youKindly provide the order number and the phone number you activated on our site and we would be glad to assist you on resolving your issues.Thank you for choosing Red Pocket Mobile.Sincerely,Red Pocket Mobile

Dear L***,Welcome to Red Pocket Mobile!Your number [redacted] has been activated since 9/16/We apologize for the inconvenience and delayPlease note that 51B***is not a fictitious ESN We used that ESN as part of troubleshooting the error that we encountered while processing the portThank you for your patience Let us know if you need further assistanceWe are here for you!Sincerely,Red Pocket Mobile

We do understand your concern however the amount was not charged but was on hold with your bank. When ever a purchase is made with any merchant,the amount of the purchase is separated by your bank from your available balance until the merchant collects and depending on your banks policy ,it... should fall off in a few days if merchant does not collect. Address verification is required by our system for security purposes which matches that of your bank. Should there be an information mismatch,the transaction will be declined. We apologize for any inconvenience this has caused you however the security feature is in place for your protection preventing fraudulent transactions. Thanks, Red Pocket Mobile

Dear E**,We apologize for the inconvenienceDue to Wireless Regulations we now have to charge regulatory recovery fees for on**ne purchasesInformation regarding this new fee can be found in our Red Pocket "Terms of Service" @ http://goredpocket.com/terms_and_conditions.GRegulatory Recovery FeeThe Regulatory Recovery Fee is assessed by Red Pocket Mobile to recover costs associated with comp**ance and payment of telecommunications taxes and feesThe regulatory recover fee may be charged to all service payments to cover charges including, but not **mited to: 1) Federal Universal Service Fund Fees, 2) Eor Fees, 3) State, County and Local Telecommunications Taxes and Surcharges, 4) Legal costs for regulatory comp**ance, 5) State and Local Sales Tax Although added to the overall charge, the Regulatory Recovery Fee is separate from the cost of any Services.Sincerely,Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10346015, and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , We've checked your Red Pocket Mobile account ###-###-#### and it shows that you were able to use the data service that you paid for Your data only plan for $ (Unlimited Mobile Internet) clearly denotes that after 3GB of data usages speed will be reduced for the remainder of billing cycleYou may visit our website at http://goredpocket.com/plans#gsmt Description of each plan that we are offering are clearly indicated on our website.3GB high speed data has been added on your accountPlease note that after you consume that you'll start getting slower speed again until you finish the current billing cyclePer our terms of service, http://goredpocket.com/terms_and_conditions, Red Pocket™ reserves the right to cancel or deactivate service, and/or reduce data throughput, without notice, in order to protect the Carrier’s network from harm due to any cause including, without limitation, the excessive and/or improper use of Red Pocket serviceRed Pocket™ reserves the right to limit or reduce data throughput speeds or the amount of data transferred, block particular websites, and to deny or terminate Service,without notice, to anyone Red Pocket™ believes is using Red Pocket Mobile™ service in any manner prohibited above or whose usage, in Red Pocket’s sole discretion, adversely impacts the Carrier’s network or customer service levels.Sincerely,Red Pocket Mobile

it was resolved sincethere was an error on there side when setting up my plan another representative was able to fix itno other action is neededin the future they should pay more attention to costumers complain so they will be able to avoid that kind of errors

Dear B [redacted] , Thank you for contacting Red Pocket MobileWe apologize for any inconvenienceAt the time of activation you are required to accept the Red Pocket Terms & ConditionsWhile we provide unlimited services on some of our plans, unlimited use does not mean "unreasonable use"The Red Pocket terms and conditions regarding unlimited use are similar to the terms and conditions of other cell phone service providersUnlimited voice services are provided solely for live dialog between two individuals and may not be used for conference calling, 3-way calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialog between two individualsYour account is already expired and needs a refillPlease note, if we determine you are continuing to abuse voice services, we may terminate your service or change your plan to one with no unlimited servicesYou can view our full Terms & Conditions at https://www.redpocket.com/terms_and_conditions Sincerely,Red Pocket Mobile

Please do not close this complaint Complaint: I am rejecting this response because:I have copied the correspondence from t-mobile below What I would like to understand is why was no proper notice given by red pocket letting me know that my phone would be disconnected? As Well please explain why after calling many times I was never able to speak to a supervisor or technical support person, not to mention that every call is answered by someone over seas and the communication is horrendousI was told numerous times that I would be contacted in to hours and never wasIn my opinion your company is run as if it were in the third world I would advise to have some one here in the United States to speak to when there are complex issues T-mobile response-- July 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:Jonathan Friedman Your File NoTo Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 26, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience MrFriedman may have experienced with the cancelation of his mobile number from Red PocketAs of June 5, T-Mobile no longer supports Red PocketAll Red Pocket subscribers were suspended through June 8, 2015; at p.mPST when all subscribers were then deactivatedT-Mobile recommends that MrFriedman contact Red Pocket at 888-993-for additional information on the deactivation of MrFriedman accountBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or 877-290-ext341-Very truly yours, T-MOBILE USA, INCSacny Anduart Executive Response Regards,Jonathan Friedman

Dear S***,We apologize for the inconvenienceYour account has been fixed since Nov.23, Also, please note that your plan is only $so the two orders should be $only and not $This order 130*** has been applied to your account while the second order 130***will be refunded Let us know if further assistance is neededWe are here for you!Sincerely, Red Pocket Mobile

Complaint: I am rejecting this response because: besides for the refund I want a letter with an apology from the companyApologizing for all the hours that I spent on the phone with the company for which nothing was done to solve the problemI also want an apology for the rude representatives that were nasty to me and hung up on meI want this letter signed by the president of the company.Here are the eleven phone numbers that you requested for the refund###-###-#######-###-#######-###-#######-###-#######-###-#######-###-######...⇄ Regards, M [redacted] ***

Dear S [redacted] ,We apologize for the inconvenienceAs we checked, your order was sent on Nov.04, Another SIM was sent out on the 14th of November and we can see that your account has beenactivated on November 16, Also, your account's expiration date has been extended for another daysThank you for understanding.Sincerely,Red Pocket Mobile

Dear S***,We apologize for the inconvenienceA total of $has been added back on your account on 9/28/You currently have a balance of $on your accountLet us know if further assistance is neededWe are here for you! Sincerely,Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9891909, and find that this resolution is satisfactory to me "As per representatives notes your issues was logged as not being able to call China and no mention of an issue about not being able to hear the party you calledThe call log duration show a successful connections and if not this would have been a less than minute call." It's easy for you to find that I made more than calls to one fix line in China by checking the international calling history on 01/08/ By trying for several times, I found it still didn't work and then I called the customer service five times to solve it Each time I told the custom service staff that I could not give a call to a fix line and then they gave a solution to fix it Before you posted the note log, I have no idea how you record each complaint and I thought you should have made clear description on each complaint Now I find that none of the customer service staff made a clear description on the problem even I have called the customer service for five times and told each of them what happened Even the call log duration show a successful connections, I have told you the connection quality was poor so I had to call the mobile phone several times I hope I will never meet with such problem again next time In my opinion, you should make a more clear description on complaints to improve the customer service quality Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10804942, and find that this resolution is satisfactory to me.Here is the information they requested.SIMICCID number: [redacted] *364$refill PIN: [redacted] ***(I'm not sure if this is it) Regards, F [redacted]