Red Pocket Mobile

Dear [redacted] ***, We apologize for the inconvenienceWe found the declined payments on our system that were processed on June & 24,Transactions were declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.Please note that the security features on our website is for your protection When there is a failed transaction, it is debited from your available balance but you would see that it is not included in your outstanding balance or the account balance to be paid There could be something waiting for approval, which would drop off from the list of pending transactions after a while because it was declinedWe sent an authorization hold removal on your email address, [email protected] Please send that to your bank as proof that the payment has been declined and the funds won't be collected by Red Pocket Mobile In addition, we would be glad to give you days unlimited service to compensate the days that you were unable to use your phone Sincerely, Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12215977, and find that this resolution is satisfactory to me Regards, A [redacted] ***

Dear Angelique,We apologize for the inconvenience Please provide your mobile number and the order number that you wish to refund so that we can check We are here for you!Sincerely,Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10092051, and find that this resolution is satisfactory to me The credit card authorization they submitted was enough to remove the hold on the fundsIssue resolvedHowever due to the issues that required filing a Revdex.com complaint and the lack of ease in getting this done by the CSR and then lack of ease getting a manager I went with another cell phone service Regards, [redacted]

Dear E***,We apologize for the inconvenienceA Check number 5976, issued by Bank of America has been sent to you todayThank you for your patience. Sincerely,Red Pocket Mobile

We apologize for the inconveniencePlease note that what happened to your account was not intentionally done by customer serviceIt was a technical issue that has been escalated to our technical support already. The remaining balances were added back on your account
and will stay there moving forward, provided that the account will be refilled again before it's airtime expiration date. Let us know if further assistance is neededWe are here for you.Sincerely,Red Pocket Mobile

Complaint:
I am rejecting this response because: That doesn't explain why my service was terminated additional times after getting a warning about, and not again vilating the terms and conditions
Regards,
B*** ***

Dear ***,We apologize for the inconvenienceWe checked your account MDN: ###-###-#### and extended it for another monthYour service will be good until March 17, on a $plan. Please turn the phone off and turn it back on after a minute or two then
test the serviceLet us know if further assistance is neededWe are here for you!Sincerely,Red Pocket Mobile

Complaint:
I am rejecting this response because: I Have never sent text or picture messages in bulks to no oneall I have ever done is sent text & picture messages to my friends and family amd that is exally right in your terms and conditions of your contractall this company is doing now is because I went on facebook and told you all how you have treated and done me for the past months and now after other customers has seen that they are also complaining now how this company Red Pocket is treating them just like you have meother customers on facebook now has came forth after I did how rude this company Red Pocket is not only me but read it yourself on facebook how you treat other customers just like you have been doing me by hanging the phone up on us and being rude to mewon't let me speak to a supervisortook me months before I ever got a reply back from your supervisoe REMEMBER NOW I HAVE UNLIMITED TEXTING AND PICTURE MESSENGING AND YES I UNDERSTAND WHAT WE CALL UNLIMITED YOUR COMPANY DON'TBUT I THINK UNLIMITED PICTURE MESSENGING SHOULD BE MORE THAN CAUSE THATS WHEN YOU ALL TURN IT OFF EVER TIME
YES YOUR SUPERVISOR CALLED ME DAYS AGO AND THIS IS WHAT SHE TOLD MESHE SAID EVEN THOI HAVE UNLIMITED PICTURE MESSAGES THAT rED pOCKET ONLY HAD THE SYSTEM SET UP TO LET ME SENT OUT YOU MEAN TO TELL ME RED POCKET THAT YOU CALL PICTURE MESSAGES UNLIMITEDTHAT IS CRAZY.
ALL YOU ARE DOING RED POCKET BY SENDING THIS LETTER ABOVE SAYING THAT I'M BREAKING THE RULES IS BECAUSE I'M ONE CUSTOMER THAT IS STANDING UP FOR MY RIGHTSAND JUST BECAUSE I TURN YOU ALL INTO Revdex.com AND THEN FILED A FORM WITH THE FCCC AND THEN POSTED IT ON FACEBOOKAND BECAUSE OTHER CUSTOMER HAVE NOW STARTED TO COME FORTH AND COMPLAIN LIKE I HAVE ON FACEBOOK AND OTHER PLACES YOU WANT TO THROW ME OFF THE SERVICEWELL YOU CAN REST ASSURED THAT MY TIME WILL BE UP ON MARCH 2ND AND I WILL BE HAPPY TO TELL RED POCKET GOOD BYI AM NOT A RUDE CUSTOMER I HAVE GAVE YOU ALL MONTHS TO GET THIS TAKEN CARE OF AND THAT IS MORE TIME THAN ANY OTHER CUSTONER WOULD HAVE PUT UP WITH
BUT ONE QUESTION TO YOU RED POCKETIF YOU NOW SAY I'M BREAKING THE RULES BY SENDING TO MANY PICTURE MESSAGES I WONDER WHY YOU HAVE NOT SAID NOTHING ABOUT IT NO OTHER TIME? BECAUSE I HAVE NOT SENT OUT NO MORE PICURE MESSAGES THIS MONTH THAN I HAVE IN THE PAST MONTHSAND YOU HAVE NOT COMPLAINED ABOUT IT TILL NOWWONDER WHY THAT IS? WOULD IT BE BECAUSE YOU ARE BEING EXPOSED TO OTHERS HOW YOU HAVE TREATED MEBUT BY THE LOOK OF YOUR FACEBOOK PAGE I'M NOT THE ONLY ONE YOU TREAT SO BAD AND RUDE TO
YOU HAVE NOT FIXED MY SERVICE TO WORK LIKE YOU SAIDAND YOU HAVE THE GUTS TO SAY I'M USING TO MANY PICURE MESSAGES CAUSE EVER TIME I SEND SOME OUT AROUND YOU CUT ME OFFWELL WHAT ABOUT ME TELLING YOU THAT YOUR COMPANY THEN ALSO COMMITTED FRAUD BY NOT ALLOWING ME TO HAVE UNLIMITED PICTURE MESSENGING AND CUT ME OFF WHEN I SEND OUT ABOUT AND YOU CALL THAT UNLIMIT? AFTER YOU HAVE TREATED ME LIKE YOU HAVE AND THEN I PUT UP WITH IT AND THEN YOU HAVE THE GUTS TO SEND ME THIS MESSAGE ABOVEYOU WILL NEVER GET A POSTIVE FROM ME ON HOW YOU TREATED ME THIS FARSO THE Revdex.com CAN GO AHEAD AND POST ME DOWN AS NEGATIVE AGAINST YOU ALL CAUSE I CAN SEE NOW I HAVE WORKED WITH YOU ALL FOR THE PAST MONTHS TO GET THIS ISSUE TAKEN CARE OF AND I CAN SEE YOU DON'T HAVE NO PLANS ON RESOLVING THE PROBLEMTOU ARE A COMPANY THAT IS JUST PLAIN COLD HEARTED TO YOUR CUSTOMERSALL I CAN SAY IF YOU CONTINUE THIS WAY TO ALL YOUR OTHER CUSTOERS LIKE YOU HAVE MEI WOULDN'T EXPECT YOU TO BE IN BUSINESS VERY MUCH LONGER
Regards,
*** ***

Complaint:
I am rejecting this response because: besides for the refund I want a letter with an apology from the companyApologizing for all the hours that I spent on the phone with the company for which nothing was done to solve the problemI also want an apology for the rude representatives that were nasty to me and hung up on meI want this letter signed by the president of the companyHere are the eleven phone numbers that you requested for the refund
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
Regards,
M*** ***

We apologize for the inconvenienceKindly provide the SIMICCID number and the $refill PIN that you purchased from the storeWe would be glad to process a refund if needed.Sincerely ,Red Pocket Mobile

Dear S***,We apologize for the inconvenienceYour account has been checked and issues have been resolvedYour service should auto renew each monthIn addition, your plan has been upgraded from Eto Ewithout any additional chargeLet us know if further assistance is neededWe are
here for you!.Sincerely,Red Pocket Mobile

Dear ***,We sincerely apologize to hear about your experience and appreciate your feedback regarding this matter We will be sure to pass on what you have told us to our Support TeamRest assured that we are here for you and we completely understand how frustrated you areAs we have checked, it seems that one of our Managers assisted you already regarding this matter and issue has been resolvedWith that being said, 100MB 4G LTE Data Awas applied to your account to compensate any inconvenience that this may cause.Regarding the websites/links, these are all APN configurations for the GSMT networkThe first two is to make sure that your APN Settings has properly been configured for MMS and data to work while the third one is to make the LTE to work.Should you need further assistance, contact us anytime!Sincerely,Red Pocket Mobile

We apologize for the inconvenienceRefund has been processed for the following orders # 1***,1***This order # 1*** will remain on your account as payment for this month's serviceThanks.Sincerely,Red Pocket Mobile

Complaint:
I am rejecting this response because: I was contacted by T-mobile who said they cannot port the number because it is inactive and only Red Pocket can activate itI then contacted Red Pocket to relay this information and Red Pocket told me the number is showing "activated" in their systemRed pocket told me they would call back with more information but never did Please work with T-mobile to resolve this before my phone number is lost
Regards,
Y*** ***

Dear F*,We apologize for the
inconvenienceIt's true that we are upgrading your service to GSMA for
freeYour phone number won’t changeYour great Red Pocket plan won’t
changeAnd it won’t cost you a cent, nor will you lose any airtime
daysYou’ll just get better
network coverage! We just need your
shipping address and we would be glad to send your free SIMYou also
have the option to purchase a new SIM and we will just apply credits on
your account.Please note that the last refill applied on your account was purchased from store and it's worth $only not If
you still wish to refund that amount, provide your PayPal account and
we would be glad to process a refund for $If you don't have
any PayPal account, just kindly verify your billing address. Sincerely, Red Pocket Mobile

Dear R***,We apologize for the inconveniencePlease note that porting process may take to hours to completeYour account has been activated with us since July 24,However due to technical issue, we needed to escalate your account to our Technical department to avoid future
inconveniences.Account has been fixed .It's good now and there are usagesWe appreciate your business with usLet us know if further assistance is needed.We are here for you!Sincerely,Red Pocket Mobile

Dear E***,We apologize for the inconvenienceAs we checked, your account is currently on $plan as it was already fixed by one of our representatives on the same day this complaint was submitted. Should you need further assistance , don't hesitate to contact us
We are here for you!Sincerely,Red Pocket Mobile

Dear Y***We apologize for this tremendous inconvenienceT-Mobile incorrectly denied the port out of this numberT-Mobile still controls this number, and now refuses to release it; that is why we cannot activate it on our GSMA serviceWe are working actively with T-Mobile to secure the release of this number, which we believe they are legally obligated to doUnfortunately, T-Mobile is not giving us the ability to access or activate your number directlyIn addition to escalating this case with T-Mobile management, we have also opened an FCC complaint against T-Mobile in order to prompt their assistance in recovering the phone numberThank you very much for your continued patience and understanding while we work diligently to resolve this problem with T-Mobile.Sincerely,Red Pocket Mobile

Dear Sir/Madam,
We do apologize for the inconvenienceWe have reviewed the account and found that it was suspended due to high usage on calls and dataYou may refer to our terms and services here:
http://goredpocket.com/terms_and_conditions Section
III.
We have escalated the issue to restore your account but, as of the moment, we are still waiting for an updateWe highly appreciate your patience regarding this matter An update will be sent to you once we have more informationRED POCKET MOBILE