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Redline Steel

5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020

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Redline Steel Reviews (%countItem)

Faith: bought & so loved the sign hangs on bedroom door, I am survivor of Lung Cancer with 2 lobes surgically removed, my saying is all I have left is my faith as my spirit has been broken but it will never take my faith. The breath is such a struggle when gone.

I have ordered four of the "God is Good" crosses, each time thinking I would keep one for myself. However, I have given a couple of them as gifts of hope to friends who have recently been diagnosed with cancer, and I've given others as Christmas gifts. Now, I need to order one for myself. Totally recommend these beautiful pieces of art.

Beautiful gift for the dog lover!

Redline Steel products are top quality pieces of art. I purchased several items as Christmas gifts & was proud to give them to family members! Thank you for making your work with pride!

My cross was perfect! Came VERY quickly!

This was my second order from Redline Steel, and they have both been amazing! Very high quality work! Thanks!

Hard to leave a review when I'm still waiting for my order from Nov 22,2018 to be filled. Christmas is over so now what will I do with the items if they ever decide to fill my order?!

I ordered two God is Good signs, one for a house warming gift for a friend. I was very impressed with the craftsmanship and the Christian message you are displaying. My order arrived well before the estimated delivery and I was notified all along the way. I am glad to know that you employ veterans and I will definately make more purchases from your company.

Good quality product! Customer service was great when my order was damaged in shipping. They sent a replacement quickly.

I bought the Tree of Life design for my stepdaughter for Christmas. I ordered it back in October and received it less than 2 weeks later. I thought it was beautiful, and when she got it on Christmas Eve, she absolutely loved it. I definitely will be ordering something for myself once I get through the holiday season.

Am always pleased with the items I have purchased from Redline Steel. The items are top quality and customer service is really great. Wonderful gift items, the recipient always loves the item they receive. They ask where purchased and I gladly tell them in hopes that they will start ordering from you also. Often check your website for new items. Keep up the good work!

This company is AMAZING. I purchased Christmas gifts that blew my friends away. Great quality, excellent price, fast shipping. Now I want to order something for myself!

Great product and shipping was fast

I have ordered a few things and they have far exceeded my expectations. The designs are beautiful and of great character.

Very well made.
Love my Faith and my Fall piece. Looking to get one for every season.
Just the special touch you need.

I am so excited with all the beautiful things I have purchased from Redline Steel this year. I gave 6 of the "God is Good", for gifts, and everyone thought they were beautiful. I framed them with cloth behind them, turned out great. The workmanship is fabulous, the colors you can choose is great. The company, well I wish they would put a store in Hoover Al. 10 stars!!!!

Redline Steel Response • Dec 27, 2018

We sure appreciate your enthusiasm for our work and are grateful to have your support. Thanks for sharing and we look forward to working with you again in the future.
-Redline Steel

I love this design. It will look great on my family picture wall.

Great product....Quick Shipping I gave it as a gift and the receipiant was over joyed

These items are phenomenal. The quality of workmanship is awesome. My family was pleasantly surprised on Christmas Day when they opened their gift of GOD IS GOOD.

I ordered a product from this company on 11/16/18. It was guaranteed to arrive before Christmas. The company does not respond to inquiries. Scam?
Order Number: XXXXXX. Order placed 11/16/18. Order for Monogram - Antler (Name) Ã? 1 Small - 18" / Black Matte $65.00. Company said orders placed by December 5 would arrive before Christmas. I haven't received a shipping notification and the product is still listed as In-Production, so it will most likely not arrive on time. The company has no working phone number for me to get a hold of someone. The responses from emails I have sent have appeared to be "canned" responses. The rep who has responded is named Jei. They blocked me from Instagram and Facebook when I questioned the legitimacy of the company and questioned their lack of customer service. I have since seen hundreds of other customers with similar concerns. This company is a scam and are taking advantage of claiming to be a military veteran to get business, but not able to handle their business in a professional manner. This was the latest response from Jei: Thank you for reaching out to us.

We anticipate several thousand additional orders to be fulfilled and placed for shipment prior to this weekend, to ensure delivery prior to Christmas. Given the large volume of orders placed in anticipation for the holiday, we cannot offer expedited shipping in order to ensure fairness across the board. Orders are being processed in the order that they came in. We are working as hard as possible to get your order out as soon as we can make it. Currently all of our production staff are working 7 days a week, and there are shifts covering 24 hours a day in order to ensure that we get orders out as soon as possible while still maintaining the quality we are known for.

With that said, if this order is intended as a Christmas Gift, we highly advise and encourage you to have a back-up gift readily available in the event that your order is not shipped in time. If you would like, I would be happy to create a mock preview of your order. Many customers have requested this so that they can print it out and give the photo in a Christmas card to show what is soon to come. Would that be helpful?

Once the order has been fulfilled and placed for shipment, you will receive a Shipping Confirmation Email including your designated Tracking Info per either UPS or USPS. We sincerely apologize for any inconvenience, and appreciate your patience and understanding. Thank you.

Desired Outcome

I want the product I ordered, and I want it delivered before Christmas as was stated on the website that orders placed prior to December 5th would arrive before Christmas. Thanks for reaching out! I apologize for the delayed response due to a large influx in emails this holiday season. I'd be happy to assist you and ease any concerns you may have with the timeline. Now, I do have your order # XXXXXX open, placed on November 16th 2018, and can see that this is still Unfulfilled and currently 'Awaiting Shipment'. Please note that all of our pieces are made to order and are primarily processed by hand. Depending on several factors such as the design time, fabrication processing, and various internal resources that are necessary for these specific items, our products can range in shipping dates. Generally all orders with us take upwards of 6 weeks to be completed and shipped out after a customer's order date. With that said, I would like to clarify that our Christmas Deadline was December 5th. All orders placed before December 5th, like yours, are subject to deliver before Christmas. Once the order has been fulfilled and placed for shipment, you will receive a Shipping Confirmation Email that will include your designated Tracking Info per either UPS or USPS.

Redline Steel Response • Jan 21, 2019

We have been trying to refund this order. However with the dispute filed with PAYPAL/ we are unable to process refund.Once dispute is lifted we can issue full refund.

Customer Response • Jan 23, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The dispute has been lifted.

The response does NOT address the larger issue. Knowing they were having machine issues, this company continued to heavily advertise on social media and accept high volumes of sales and advertised that items would arrive by Christmas. They did this, knowing full well they could not meet the demand. This in essence is False Advertisement. I would highly advise this business read up on the Federal Trade Commission website and pay attention to this section: Business Guide to the FTC's Mail, Internet, or Telephone Order Merchandise Rule (https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order). The way you conducted your business is a direct violation.
Why You Should Comply with the Rule
Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $41,484 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.

Apart from this, your failure to ship on time, or your failure to notify your customers promptly about delays and to obtain their consent to the delays, or your failure to make full and prompt refunds when your customers do not consent to delayed shipment, can adversely affect your business by discouraging repeat purchases. Accordingly, most businesses regard compliance with the Rule as simply good business practice.

I have filed a complaint with the FTC.

Redline Steel Response • Jan 25, 2019

I will email customer with order information.

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Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020

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