Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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promised christmas delivery dec 21 email saying they wont make order in time delaying response to me for 2 weeks when I asked for status of order
This is the email I got after they will not be sending my items as promised for Christmas
From: Redline Steel
Sent: Friday, December 21, XXXX X:XX PM
To: ***
Subject: Update On Your Order
Hi ***,
The 2018 holiday season will be one as a company we will truly never forget. The highs and the lows.
We have experienced some major growing pains and setbacks as a company that has, unfortunately, lead us to be extremely behind on this season's orders. From our nitrogen generator going bad, which powers our lasers, to vendors being months late on new equipment, and moving into our new 110k SF facility two months later than expected due to permits out of our control. In order to combat all of these issues to get all the orders out for the holiday season, we hired 20 new employees in the last 60 days and have implemented two 12 hour shifts throughout the day. Your order is of the utmost importance and we are doing all we can to see it gets to you.
However, if you are receiving this message that means you will not be receiving your order by this Christmas. We know this is a huge setback so we wanted to let you know ahead of time so you can be prepared with replacement gifts. You can rest assured we are doing everything we can to get these orders out to you. No matter what, you will get your order.
There is no right way to say this so we will say it straightforward, we are truly sorry from the bottom of our hearts that this year you are not receiving your order in time as promised. We can assure you that we are learning from our mistakes and setbacks to bring you a bigger and more efficient Redline Steel in this coming year. We are going to do all we can to make this right.
That is why we would like to offer you up to a $25 gift card to our online store for this mistake. All you have to do is fill out the form below and it will be sent to you via email.
GIFT CARD FORM
You, our customer will always remain our number one priority. In 2.5 years we have done what many would say impossible. And we will continue to learn from our mistakes to be the company you deserve.
Thank you for choosing and believing in this company. We will make this right.
Happy Holidays,
*** Wayne
Founder, Redline Steel
RedlineSteel.com
I want order cancelled and refund my money, they sent a generic reply saying they are closed till Dec 26th
Order#XXXXXX has been Cancelled and Refunded
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible.
This order has already been refunded at this time
1/22/19
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally get refund, but company is a very poorly run operation, should be closed due to 2 years of poor customer service, delays, lies.
Placed order 11/12/18 as of 12/20/18 item not delivered
Order #XXXXXX placed 11/12/18 at 11:30 a.m. $52.95 paid with PayPal. 12/11 sent email asking for status (website stated order unfulfilled) redline responded assuring me all was good and 12/5/18 was deadline for Christmas delivery. 12/18 sent 2nd email asking if there was a problem with my order. Redline stated orders processed in the order they came in and that I should have back up Christmas gift ready. They can't offer expedited delivery to ensure fairness across the board. To be fair I did place my order well in advance of Christmas delivery deadline. And paid for it. I noticed quite a few complaints about redline and delivery
I would like my order delivered by 12/24/18.
I have recently heard from Redline Steel. They did finally deliver my item and gave me a partial refund. I do believe consumers should beware of this company and their delivery service. In reading reviews of this company that seems to be the biggest issue. Thank you
Placed order 11/6/2018 for 2 steel signs. Paid on 11/7. Promised delivery in time for Christmas. No response from them.
11/6/18 placed order for 2 custom steel signs. Customer Service was excellent in the beginning but despite the promise of Christmas delivery and multiple attempts at contacting Redline, I am not getting any responses from them. Now it is too late to order and ship anything else to my kids in Wisconsin.
I want assurance that product will arrive in time for Christmas or at the very least an expected delivery date. If I cannot get that, and the delivery cannot be made within a week of Christmas, then I want my money back.
At this time as desired resolution: I will cancel and refund this order. Please allow 24-48 hours for refunds to process. Thank YOU
I'm joining the over 350 other people who have complained about Redline Steel's delivery practice and lack of customer support.
Like the other 350+ complainants, my wife and I discovered Redline Steel through their Facebook advertising. We visited their site on December 7th to make purchases for Christmas gifts. At no time on the main page or any subsequent item page does the company reference their delivery policy, other than it is free shipping over $99. Had they been transparent and warned the consumers that their leed time for shipments are 4 to 6 weeks and that any order placed after December 5th was not guaranteed to arrive for Christmas, we would have shopped elsewhere.
The vast majority of complaints filed against them are for this same issue and have been occurring for well over a year. Any decent reputable company would have resolved this issue by simply making their delivery policy more transparent, perhaps by very easily adding a banner at the top of all pages on their site. Redline has chosen not to do so. That speaks volumes to me.
I see in one of their responses to a previous complaint that they feel they ARE transparent about their shipping policy. That is completely false. I challenge anyone to find it easily or quickly.
We have attempted this week via email to resolve this issue with them. Their best suggestion was that we should prepare to have a back-up plan for Christmas. They never responded to our last email.
The items purchased are to be given as gifts to out-of-state family members who will be visiting our home for Christmas. Now, due to their hidden shipping practice, we will have to incur shipping costs of our own to mail these gifts after they finally arrive. These are costs that we should not have to pay.
The initial email response we received from Redline is a pre-prepared canned response that makes excuses for their delayed shipping and states that it wouldn't be fair for them to expedite shipment. The fact that they have this email pre-prepared speaks volumes about their non-personal customer service approach.
Their second email response is where they suggested we have a back-up plan. How wonderfully helpful that was.
It is abundantly clear to me that Redline deceptively hides any negative product reviews or shipping complaints, much like they hide their shipping policy, and only cherry picks the 5 star reviews.
I can't wait to read their canned, unhelpful and uncaring response to this complaint.
Delivery the items and refund us the costs that we will incur to ship their delayed products.
Please provide your ORDER # and or Email address used to place order so that we can better assist you with your order delay.
(The consumer indicated he/she DID NOT accept the response from the business.)
It took your company almost 4 weeks to respond to this Revdex.com complaint and your response is simply "Please provide your ORDER # and or Email address used to place order so that we can better assist you with your order delay." If that's not irony.
Our order number was XXXXXX. The order finally arrived in mid-January and we were forced to incur $22 in extra shipping costs to get the items sent to the recipients. We would like to be reimbursed the $22 due to your failure to advise customers of your lead time and shipping policy.
On behalf of Redline Steel, I apologize for the frustration and inconvenience this might have caused. We are doing our absolute best to get everything processed as quickly as we can and shipped out. However, I realize that an excuse is not substitute for good service.
I have issued you a refund on Order#XXXXXX
currently pending Please note refunds can take 24-48 hours to process.
Again, I apologize for the delay and appreciate your support of our company and products.
Thank you
I ordered their products on 11/28. Order #XXXXXX
I was told via email that if I had placed my order before 12/5/18, that I would receive the items prior to the Christmas holiday. Following up on the order this week, they recommended that I purchase "back up gifts". The amount of the sale was $82.20 for which payment was made with my visa through Amazon payments. When I found out that the items would not arrive on time, I asked about cancelling the order only to find out it would be subject to %15 "fee". I have contacted the company multiple times. You can not speak to them on the phone because there is a recording stating that they are to busy to take customer service calls. When you post on their Facebook page or ads about the incident (or anything negative) they simply hide or delete all or most of the negative comments. I have no been blocked from leaving comments on their page, cannot get a return email, or speak with them on the phone, yet they still have my money. This company is a fraud and doesn't handle negative feedback well at all.
I would like a 100% refund or the items provided by the time promised.
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible.
Order#XXXXXX Cancelled & Refunded 12/27/2018 as requested by customer for delay in order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally get a refund. It was forced through Amazon Pay A-Z complaint. If Amazon had not forced the charge back, no doubt I'd still be waiting! This company is garbage. Buyers beware!
Ordered and paid for product and never received even after being reassured I would.
On 11-20 I placed an order and paid for it. Only to be promised I'd receive it before Christmas only to be told on 12-20 it wouldn't be here in time. And no idea as to when I would receive it
Refund
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible.
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX Delivered 1/7/2019
Please confirm that order was delivered. Again, I apologize for the delay.
HOLIDAY ORDER PLACED 3 DAYS BEFORE DEADLINE WITH A PROMISE TO SHIP IN TIME FOR CHRISTMAS
PLACED A ORDER FOR A GIFT ON 12-3-18 FOR A CHRISTMAS GIFT THAT THEY HAD A ORDER BY 12-6-18 TO RECEIVE IN TIME FOR CHRISTMAS. TOOK PAYMENT RIGHT AWAY OF COURSE BUT HAVE NOT SEEN OR HEARD FROM THEM SINCE. HAVE TRIED TO EMAIL AND CALL AND GET NO ANSWER AT ALL. STARTING TO FILL LIKE THIS IS A SCAM COMPANY. I AM A SMALL BUSINESS OWNER AND WE DON'T HAVE ANYONE IN OUR AREA THAT DOES THIS TYPE OF WORK. WAS HOPING THEY WERE A COMPANY THAT WE AND FRIENDS COULD HAVE CONTINUED TO DO BUSINESS WITH.
WOULD LOVE TO SEE THE PRODUCT ASAP OR REFUND WHICH EVER THEY DESIRE
USPS tracking
Order#XXXXXX Delivered 1/15/2019
Again, I apologize for the delay and appreciate your patience and understanding. We hope that you love your product. Thank you for your support.
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed an order on 11/23 for 4 Christmas gifts. I was told on 12/3 in email that it was guaranteed by Christmas. They are failing the guarantee.
I placed an order for 4 Christmas gifts on 11/23/18. On 12/3 I sent email making sure it would arrive by Christmas and I was told it would be since it was ordered before 12/5. I sent an email on 12/16 asking for status on the order. They responded on 12/18 with this response: "We realize that Christmas is less than week away, and we anticipate several thousand additional orders will be fulfilled and placed for shipment prior to this weekend, to ensure delivery prior to Christmas. With that said, if this order is intended as a Christmas Gift, we highly advise and encourage you to have a back-up gift readily available in the event your order is not shipped prior to this weekend. Given the large volume of orders placed in anticipation for the holiday, we cannot offer expedited shipping in order to ensure fairness across the board."
I have tried to contact them by phone, Facebook messenger and posting on their Facebook page. They responded with a very similar message in messenger this afternoon telling me I should get a back-up gift. Now they have deleted all my posts on their page and have blocked me from messaging them or posting to their page. I requested a refund if they could not provide a tracking # that shows it will arrive by Christmas Eve before they blaocked me. I have spent over $200 with them and they have my money and my gifts!
I would like my order delivered my Christmas Eve and I would like an apology and a partial refund for the trouble they have caused. If they can't deliver by Christmas I want a full refund immediately.
Order was credited and still in production to be fulfilled, shipped and delivered. Again, I apologize for the delay. We will get order shipped as soon as possible. Thank you for choosing to keep your order open to be filled. We look forward to providing you with high quality home decor.
Redline Steel
placed order 11/26 for Christmas present. Website shows order not filled. They do not respond to emails, phone says too busy,etc.
Order #XXXXXX Confirmed Redline Steel
This was Christmas present for daughter and son in-law, custom made, now am not getting it, nor will they respond
refund at the minimum.
received the package with 1 day to spare for Christmas gift. Will not order from this business again due to no communication on delivery after several emails and calling. Thanks
Order still not here, can't contact the company
Placed 2 orders on November 20th. Website says any order placed by Dec 5th will be delivered by December 25th, which indicates they can produce, ship and deliver in 20 days. After 30, my order is still in production. I have emailed multiple times (total of 5) to which I have received 2 generic, canned responses. I cannot call the company and after posting my concerns on social media, I am now blocked from posting anything on their page or with their name. This company appears to be a fraud.
At minimum, I want my order by Friday. However, if that's not possible, I want a full refund for the two orders I placed, $403.43, by Friday, December 21st.
This order has been REFUNDED at this time. 1/21/19
I ordered a product from this company on 11/16/18. It was guaranteed to arrive before Christmas. The company does not respond to inquiries. Scam?
Order Number: XXXXXX. Order placed 11/16/18. Order for Monogram - Antler (Name) Ã? 1 Small - 18" / Black Matte $65.00. Company said orders placed by December 5 would arrive before Christmas. I haven't received a shipping notification and the product is still listed as In-Production, so it will most likely not arrive on time. The company has no working phone number for me to get a hold of someone. The responses from emails I have sent have appeared to be "canned" responses. The rep who has responded is named Jei. They blocked me from Instagram and Facebook when I questioned the legitimacy of the company and questioned their lack of customer service. I have since seen hundreds of other customers with similar concerns. This company is a scam and are taking advantage of claiming to be a military veteran to get business, but not able to handle their business in a professional manner. This was the latest response from Jei: Thank you for reaching out to us.
We anticipate several thousand additional orders to be fulfilled and placed for shipment prior to this weekend, to ensure delivery prior to Christmas. Given the large volume of orders placed in anticipation for the holiday, we cannot offer expedited shipping in order to ensure fairness across the board. Orders are being processed in the order that they came in. We are working as hard as possible to get your order out as soon as we can make it. Currently all of our production staff are working 7 days a week, and there are shifts covering 24 hours a day in order to ensure that we get orders out as soon as possible while still maintaining the quality we are known for.
With that said, if this order is intended as a Christmas Gift, we highly advise and encourage you to have a back-up gift readily available in the event that your order is not shipped in time. If you would like, I would be happy to create a mock preview of your order. Many customers have requested this so that they can print it out and give the photo in a Christmas card to show what is soon to come. Would that be helpful?
Once the order has been fulfilled and placed for shipment, you will receive a Shipping Confirmation Email including your designated Tracking Info per either UPS or USPS. We sincerely apologize for any inconvenience, and appreciate your patience and understanding. Thank you.
I want the product I ordered, and I want it delivered before Christmas as was stated on the website that orders placed prior to December 5th would arrive before Christmas. Thanks for reaching out! I apologize for the delayed response due to a large influx in emails this holiday season. I'd be happy to assist you and ease any concerns you may have with the timeline. Now, I do have your order # XXXXXX open, placed on November 16th 2018, and can see that this is still Unfulfilled and currently 'Awaiting Shipment'. Please note that all of our pieces are made to order and are primarily processed by hand. Depending on several factors such as the design time, fabrication processing, and various internal resources that are necessary for these specific items, our products can range in shipping dates. Generally all orders with us take upwards of 6 weeks to be completed and shipped out after a customer's order date. With that said, I would like to clarify that our Christmas Deadline was December 5th. All orders placed before December 5th, like yours, are subject to deliver before Christmas. Once the order has been fulfilled and placed for shipment, you will receive a Shipping Confirmation Email that will include your designated Tracking Info per either UPS or USPS.
We have been trying to refund this order. However with the dispute filed with PAYPAL/ we are unable to process refund.Once dispute is lifted we can issue full refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
The dispute has been lifted.
The response does NOT address the larger issue. Knowing they were having machine issues, this company continued to heavily advertise on social media and accept high volumes of sales and advertised that items would arrive by Christmas. They did this, knowing full well they could not meet the demand. This in essence is False Advertisement. I would highly advise this business read up on the Federal Trade Commission website and pay attention to this section: Business Guide to the FTC's Mail, Internet, or Telephone Order Merchandise Rule (https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order). The way you conducted your business is a direct violation.
Why You Should Comply with the Rule
Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $41,484 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.
Apart from this, your failure to ship on time, or your failure to notify your customers promptly about delays and to obtain their consent to the delays, or your failure to make full and prompt refunds when your customers do not consent to delayed shipment, can adversely affect your business by discouraging repeat purchases. Accordingly, most businesses regard compliance with the Rule as simply good business practice.
I have filed a complaint with the FTC.
I will email customer with order information.
Unable to contact company and no response to my email. It's been 4 weeks since I ordered online.
I ordered 2 monogrammed signs on November 26; order number XXXXXX. It was approaching 4 weeks so I sent them an email asking if order will be shipped before Christmas but I did not get a response. I just wanted an idea so that I can plan accordingly as this is a Christmas gift. Because I didn't get a response I looked online and found that I'm not the only person with this issue. On December 21 I received a general email explaining that they are extremely behind and I will not be getting my order by Christmas.
I am willing to wait the 4-6 weeks they advertised but do not want the product if they exceed 6 weeks. They were still advertising on Facebook even tho they couldn't fulfill orders on time. I wouldn't be writing this complaint if redline steel would just respond to emails and give us the choice to cancel our order if they can't fulfill their promise.
If I can't get my order within 4-6 weeks from order date, I do not want the product.
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. I have sent customer an email to try and resolve issue with their order.
I finally received a refund from Redline Steele today.
Thank you for your help
This company has guarantee Christmas delivery if your product by December 5th, 2018. I ordered mine on November 18th, 2018.I'm not the only one either
Order #XXXXXX purchased on 11/18/18
I want my order finished and refunded
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. Once a dispute with your credit card has been filed , we are unable to refund the amount until the dispute is lifted.
Again, I apologize for the delay in your order.
CCC- will handle transaction once dispute is filed.
Ordered items October 27 and was assured items would be received for Christmas.
A month after I placed my order, I contacted Redline to find out when I could expect delivery. I was assured I would receive them in time for Christmas, that orders placed by December 5 would receive them in time. I ordered my items more than a month before the December 5 orders and I get mine at the same time? I received the items at 7 p.m. Christmas Eve. Two hours after exchanging gifts with those the items were purchased for. Had to buy them other gifts, and now I have these Redline items and no use for them. Anyone wanting to order anything from Redline had better allow a LOT of time.
I just want others to be warned that there is no rush for them to deliver the goods. They ran my credit card the day I ordered the items, and I received them nearly two months later.
On behalf of Redline, I apologize for the delay of your order ,the confusion and frustration during all of this. Our tracking shows :
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
*** last scanned Dec 24 by USPS ***
Due to the delay, your Order# XXXXXX has been Refunded and again I apologize.
2/7/2019
Ordered on Nov 17 2918, advertise all orders by Dec 10 would be filled. Get a email on Dec 21 about 6:pm telling me that my ordered would not be filled. That I needed a back up plan if they were Christmas present. I ask what would they suggest I do for a back up plan since they had my money, answered telling me to print a picture of the item and give that. I did not order a picture I ordered merchandise. Then tell me I would be eligible for a 50.00 gift card to use in their storeNot Acceptable. Why would I want to order from them again. Asked for my money back and so fa they have not responded.
Product_Or_Service: names
Order_Number: XXXXXX
Refund GIVE ME BACK MY MONEY.If they were a trustworthy company they would give back money and deliver at least one of the items I ordered
After contacting local news station and joining a class action suit group they did refund my money.
I placed an order October 26 2018 and it is now Dec 23 and I have still no received my order, which was supposed to be a Christmas gift. I think that 8 weeks is sufficient time to get the one item that I ordered to me. There is NEVER anyone that answers the phone or emails so no customer support, except someone named Shannon told me my tracking number which I already got early on, so that was no help to me. The payment of course was put on my credit card immediately but cant get my item. It was the tree of life, no special monogram or anything. Not happy at all with redline. I wish there was someone to actually contact and speak to concerning orders. Again, 8 weeks and still no order, so Ive been charged for something that was suppose to be a gift for someone for Christmas, not happy.
Product_Or_Service: redline tree of life
Order_Number: XXXXXX
Delivery It would be so nice if you could actually talk to a customer service rep to handle questions and issues like this. I would like my item I ordered or FULL return of my money. 8 weeks is ridiculous!
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. This order has been cancelled and refunded at this time. Again, I apologize for the delay in your order. 1/14/2019 REFUNDED & CANCELLED
I have purchased 5 products so far and I really do love them. They are made well and look very nice.
I love Redline Steel products. I have purchased 4 items so far and every one is very well made. I ordered three of the dog LOVE plaques and put a picture of my dog in the paw; just so cute. I also ordered a large "C" plaque with my in-laws last name cut into it. Was a Christmas present and they just loved it. They take pride in the products they make; good company to do business with. I am also happy that they employ our Vets.
I have made purchases from Redline Steel for both myself and for Gifts for Christmas , Anniversary's, and Birthdays. I love my pieces and have been complimented on them many times. Christmas brought some happy faces when they received a Redline Steel product. All of their products are well made and very decorative on the walls. Delivery was quick and intact. I ordered in late November and everything was here well before Christmas. And, most importantly they are made right here in the United States by a company owned by our own Veterans. If you order their products you won't be disappointed.
I ordered two of your black metal placks to give as Christmas gifts! My family members were very impressed with the quality of the items! I would highly recommend your products to my friends and family! I will be ordering from you again ! Thanks and keep up the good work!