Regal Cigs

Dear [redacted] While we do enforce a 20% restocking fee on all returned products as per our terms and conditions, I have gone ahead and waived the 20% restocking fee and you will not be charged anything upon receipt of the returned product Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product Sincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from Regal is unacceptableThey are not taking responsibility for the "glitch" in their system that automatically canceled my account on July and then raising the prices 33% if I wanted to continue to receive my auto shipmentsThis is clearly a scam and an unethical business tacticI want a refund for the starter kit that is now useless to me since I refuse to do business with an unethical companyIt is deplorable that this company has to sink so low to make moneyI am appalled at the way they do business and expect a resolve which includes a full refund and an apology which is sincere and expresses responsibility for their actions Regards, [redacted]

I was surfing Southwest airlines and this survey came onThen they offered a product for shipping chargesLittle did I know what the terms were hiding in them, I was excited about the productLuckily I never received the product so I called and they still wanted to bill meThe refused to return the shipping cost as they were unable to get it to meAnyways, long story short, do not, I repeat DO NOT fall for thisBlock this site

Dear [redacted] [redacted] , Your account as been cancelled and you will no longer be billed nor shipped anything further You were issued a full refund of $on February 2nd, for the refillsSince you have been issued a full refund for the refills you will need to return them Please write the RMA number [see below] clearly on the outside of the package and return the product to Regal Cigs Returns WWashington ST #Tolleson, AZ RMA Number: [redacted] Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions on return procedure or need assistance with anything elseSincerely, Regal Cigs

Dear [redacted] , Thank you for returning both the starter kits back to us We received both the returned products yesterday on March 9th The 20% restocking fee has been waived for both starter kits; so, you will not be charged $and you will be issued a full refund of $for the charge on your account The refund will be issued to you within the next 24-hours and a confirmation email will be sent to you once the refund has been issuedYour account has been canceled and you will no longer be shipped nor billed anything furtherIf you need products in the future, please visit [redacted] Sincerely, Regal Cigs

Dear [redacted] , Other than the $shipping fee (which is non-refundable), you have not bee charged for anything so there is no refund due to you Thank you for returning the product back to us Your account has been cancelled and you will no longer be billed nor shipped anything further Sincerely, Regal Cigs

Dear [redacted] , Thank you for returning the product back to us You will receive a full refund of $shortly after we receive the returned product A confirmation email will be sent to you once the refund has been issued Please write the RMA number [see below] clearly on the outside of the package and return the product to Regal Cigs Returns [redacted] RMA Number: [redacted] Please feel free to call us at 1-888-822-or email us at [redacted] if you have an questions on return procedure or need assistance with anything elseSincerely, Regal Cigs

Dear P [redacted] A full refund of $was issued to you on March 3rd Please allow 3-days for the refund to show up on your account Your account has been canceled and you will no longer be billed nor shipped anything further We unfortunately do not cover overdraft fees and you will need to speak with your bank regarding that issue I apologize for any inconvenience Sincerely, Regal Cigs

Dear [redacted] ***, I have issued you an RMA number for all three shipments of refills Return instructions will be sent to you via separate email I have waived the 20% restocking for the most recent shipment of refills; however, you will still have to pay a 20% restocking fee for the first two shipments In total, you will be issued a refund of $should you return all shipments of refills You will be refunded shortly after we receive the returned shipments Please feel free to email us at [email protected] or call us at 1888-822-if you have any questions regarding return procedure and we will gladly assist you Sincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] We would happy to issue you a full refund of $ When we receive the returned product a refund of $will be refunded to you shortly after the return has been processed Please write the RMA number [see below] clearly on the outside of the package and return the product to Regal Cigs Returns WFairmont Drive Tempe, AZ RMA Number: [redacted] Your account has been canceled and you will no longer be billed nor shipped anything further Please feel free to email us at [email protected] or call us at 1-888-822-if there is anything else you need and I will gladly assist you Sincerely, Regal Cigs

Dear [redacted] ***, Unfortunately we cannot issue you a refund for the product for a couple of reasons: The product was never returned back to us You are outside of the day money back guarantee to receive a refund We have no indication of you contacting us beforehand, either emailing or calling us As stated in my previous response, you disputed the charge Disputing the charge gives your bank the decision should you be refunded or not I apologize, but we unfortunately cannot issue you a refund Sincerely, Regal Cigs

Dear [redacted] , Thank you for returning the product back to us You were issued a full refund of $on January 19th Your account has been cancelled and you will not longer be billed nor shipped anything furtherPlease feel free to email us at [email protected] or call us at 1-888-822-if there is anything else we can further assist you withSincerely, Regal Cigs

Dear [redacted] , We would be glad to issue you a refund of $for the starter kit You will need to return the starter kit in order to receive a refund Please write the RMA number [see below] clearly on the outside of the package and return the product to Regal Cigs Returns WWashington ST #Tolleson, AZ RMA Number: [redacted] You will be refunded shortly after the return has been processedA conformation email will be sent to you once the refund has been issued The 20% restocking fee has also been waived and you will be issued a full refund of $Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions on return procedure or need assistance with anything elseSincerely, Regal Cigs

Dear [redacted] , Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product You will be refunded shortly after the return has been processedYou will also need to return the starter kit back to us if you want to be refunded for the $charge I have issued you an RMA number for the starter kit and return instructions have been sent to you via email You will be refunded shortly after the return has been processedPlease feel free to email us at [redacted] @ [redacted] .com or call us at 1-***-***- [redacted] if you have any question on return procedure or need assistance with anything elseSincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response did not address my concerns at allMy primary concern is that I am being charged a 20% restocking fee for a starter pack that I was never informed would cost $after daysI have emailed Regal the screen shots of my purchase and the only $charge that is mentioned is for a refill pack of cartridges to be shipped out after days if not cancelled before thenThere is no mention of a 20% restocking fee or a return required for the starter packAgain, this was sold to me as a free gift for completing an online survey, all I had to do was complete the survey and pay shipping and handling charges The response from Regal repeated some information "that I provided" as if they were telling me something that I didn't already knowI know I paid $total for shipping, and I know I have only been charged one fee of $119.95, "I" mentioned that in the beginning! But Regal is trying to charge me a 20% restocking fee for both starter packs and saying that the starter packs cost $And again this was supposed to be a GIFT for completing the surveyAnd since I am returning them, it doesn't make ANY difference whether I was only charged the $ONCE or TWICE because Regal is wanting to charge me 20% for both of the starter packs WHICH WERE SOLD TO ME AS FREE GIFTS and were NEVER stated as costing $ REGAL, REVIEW THE SCREEN SHOTS!!!! Regards, [redacted]

Dear [redacted] , I see you recently spoke to customer service and agreed to return the return the refills for a refund Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product and you will be refunded shortly after the return has been processed Your account has been canceled and you will not longer be billed nor shipped anything further Sincerely, Regal Cigs

Dear [redacted] [redacted] , I apologize for the confusion This is the initial charge for the starter kit after the day trial expired ($119.95) and the automatic monthly refills shipped every days after you have been billed for the starter kit ($89.90) Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information "Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kit, which will include a one month supply of cartomizersA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!" You can view the terms and conditions at the bottom of the page in this link: https://www.tryregalcigs.com/term.html You may return both the starter kit and refills for a refund I have issued you an RMA number for both the starter kit and refills and return instructions have been sent to you via separate email We will send you a confirmation email once we receive the returned products and you will be refunded after the return has been processed Please feel free to contact us if you have any questions on return procedure Sincerely, Regal Cigs

Dear [redacted] ***, I apologize for any confusion The $charge is the is the initial, one-time charge for the starter kit after the day trial expired.Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information."Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kit, which will include a one month supply of cartomizersA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"You can view the terms and conditions at the bottom of the page in this link: https://www.tryregalcigs.com/term.html Unfortunately you cannot be refunded for the starter kit because you disputed the charge with your bank When you dispute a charge it essentially freezes your account and it is then your bank's decision should you be refunded Your account has been canceled and you will no longer be billed nor shipped anything further Sincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company acknowledges that they have received the returned product They refuse to reimburse me the $I paid for the product They have been made whole; I need to be made whole Regards, [redacted]