Regal Cigs

Dear B*** ***,
The $charge was for the starter kit and the $(plus $shipping and
handling) charge was for the refills These charges were generated based on the Terms and Conditions on the checkout page where you inputted your credit card information If you want to be refunded for the starter kit and refills you will need to return both of them An RMA number has already been issued to you for the refills and I have jUSt now issued an RMA number for the starter kit Return instructions have been sent to you via separate email We will send you a confirmation email once we receive the returned products and a refund will be issued shortly after the returns have been processed
Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions on return procedure or need assistance with anything else
Sincerely,
Regal Cigs

Dear *** ***,
If you want to be refunded for the refills you will need to return them I have issued you an RMA for both the June and July shipments and return instructions have been sent to you via separate email We will send you a confirmation email once we
receive the returned products You will be refunded once the returns have been processed Your account has been cancelled and you will no longer be ***ed nor shipped anything further
Please feel free to email us at [email protected] or call us at ###-###-#### if you have questions on return procedure or need assistance with anything
Sincerely,
Regal Cigs

Hi - thanks for following up, I didn't get your previous email or it's stuck in spam. I took a look at the customers account, it shows the ecig starter kit was ordered on 3/9/Then starting on 4/24, she was shipped refills per the terms and conditions on the checkout page where she
input her credit card info state that:"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kit, which will include a one month supply of cartomizersA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"She did call our call center on 6/9/- here are the notes regarding two separate calls that day:06/09/09:33am - wanted refund, agreed to keep, has too much only wanted for smoking in her car, refunded 50% to keep, ***P06/09/09:20am - offered saves which were declinedcxld-T***06/09/09:20am - cci to cxl / get refund on recentprobed / cst has no interest in quitting smokingjust using because she doesnt like the smell of smoke in the car-T***Based on this, it looks like she was able to reach us using our toll free number and agreed to keep the ecigs for 50% off. On 6/we received a chargeback from her bank disputing the charge on 5/We have no further records of correspondance nor was she charged again after the call she made to us on 6/9.At this time, we are unable to issue a refund for the charge in questionShe was issued a partial refund of $on 6/9, but since she filed a chargeback, it is now up to her bank to determine if any further refund is dueShe has not returned the products either. I hope this answers all your questions and clarifies things.Please notify me directly by email if I can be of any further assistance.Thank You,***[email protected]

Dear *** ***,
Both the $charges were for the two packs of refills that were shipped to you If you want to be refunded for the refill you will need to return them I have issued you an RMA number for both the June and July shipments and return
instructions have been sent to you via separate email We will send you a confirmation email once we receive the returned products You will be refunded shortly after we receive the returned shipments
Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions regarding return procedure
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
* No additional items were received for the $that was withdrawn from my account that was unautherized. How can that be legal for them to do? What was this withdrawl for?

Dear *** ***,
We would be glad to work things out with you the best we can We will under no circumstances refund a chargeback Once you hear back from your bank whether the dispute has gone through or not we can negotiate a settlement You can contact us at [email protected]
Sincerely,
Regal Cigs

Dear *** ***,
I apologize for any confusion This
is the charge for the 20% restocking fee as per the terms and conditions We enforce a restocking fee on all returned products as per the terms and conditions You can view our terms and conditions by clicking on the link below (the information on the restocking fee is in the third paragraph)
https://www.regalcigs.com/terms-conditions
I checked your account an you have been refunded the $restocking fee as of February 3rd Your account has been canceled and you will no longer be billed nor shipped anything further
Sincerely,
Regal Cigs

Dear *** ***,
I apologize for any confusion This is
the charge for the 20% restocking fee as per the terms and conditions We enforce a restocking fee on all returned products as per the terms and conditions You can view our terms and conditions by clicking on the link below (the information on the restocking fee is in the third paragraph)
https://www.regalcigs.com/terms-conditions
As a gesture of good faith I have gone ahead and refunded the 20% restocking fee of $ Please allow 3-days for the refund to show up on your account Your account has been canceled and you will no longer be billed nor shipped anything further
Sinerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***f
This is unacceptable for many reasonsAs soon as the $mysteriously turned into $I let them know I refused their product, however they never sent anything I could returnI informed them I was on a fixed income and told them they would bounce my account if they persisted in this fraudulent billing practiceI also told them I never received anything I could return because I would have gladly sent anything back - more than gladlyThey bounced my account anyway - to the tune of $in overdraft chargesFor more than one reason that would hurt even if I wasn't on a fixed incomeI want them to square things away with my bank

Dear *** ***,
I reviewed your account we have not yet received the returned product from you We have also issued you a refund (minus the 20% restocking fee) of $for the product February 8th There unfortunately is nothing we can do until we receive
the returned product Once we receive the returned product we will also refund the $restocking fee as a gesture of good faith
Sincerely,
Regal Cigs

Dear Mr***,
First I want to clarify you were only charged $for the starter kit If you want to be refunded for the starter kit you will need to return it I have issued you an RMA number and return instructions have been sent to you via separate
email We will send you a confirmation email once we receive the returned product You will then be refunded within 24-hours after the return has been processed The 20% restocking fee has also been waived and you will be issued a full refund
Please feel free to call us at 1-888-822-or email us at *** if you have any questions on return procedure or need assistance with anything else
Sincerely,
Regal Cigs

Dear *** ***,
Unfortunately we cannot refund the remaining amount on your account because the product was never returned back to us Our policy states that the product
charged must be returned back to us in order the customer to receive a refund If you return the product back to us, we can refund the remaining $Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
*** ** *** ** ***
*** ** ***
RMA Number: ***
We will send you a confirmation email once receive the returned product You will be refunded shortly after the return has been processedPlease feel free to email us at *** or call us at *** if you have any questions on return procedure or need assistance with anything elseSincerely,
Regal Cigs

Dear *** ***,
We would be glad to issue you a full refund for the starter kit We can issue you a full refund for the product if you return the starter kit back to
us
Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WWashington ST #Tolleson, AZ RMA Number: ***
Please feel free to email us at *** or call us at *** if you have any questions on return procedure or need assistance with anything elseSincerely,
Regal Cigs

Dear *** ***
If you return the starter kit back to us we will issue you a full refund of
$shortly after the return has been processed Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WFairmont Drive
Tempe, AZ
RMA Number: 7***
Thank you for returning the product back to us We will send you a confirmation email once the return has been processed and when the refund has been issued
Sincerely,
Regal Cigs

Dear *** ***,
Thank you for returning the products back to us We received the refills on November 20th and the starter kit on November 19th A refund of $was issued to you for the starter kit on November 19th and a refund of $was issued to you on
November 21st for the refills Today, I have gone back into your account and refunded the restocking fees for each product and a total refund of $has been refunded back to you Please allow 3-business days for the refunds to show up on your account In total, $has been refunded back to you Your account has been cancelled and you will no longer be billed nor shipped anything furtherSincerely,
Regal Cigs

Dear *** ***,
You were issued a full refund of $on February 14th for the returned product The refund should have shown up on your account by now
Thank you for returning the product back to us We did receive
notification that your returned product was not properly marked with an RMA number and address so we had difficulty knowing it was you who returned the product
Your account has been canceled and you will no longer be billed nor shipped anything further
Sincerely,
Regal Cigs

Dear Val Foster,
I apologize for the confusion The $(January 19th) is the initial charge for the starter kit after the day trial expired and the $(February
19th, March 22nd, & April 22nd) charges are for the automatic monthly refills shipped every days after you have been billed for the starter kit
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information
"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kitA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link below
https://www.tryregalcigs.com/term.html
While you are outside of the day money back guarantee for all charges- except the April 22nd charge- I will allow you to return all three shipments of refills for a refund The $for the starter kit is too old and we cannot refund that charge I have issued you an RMA number for all three packs of refills and return instructions have been sent to you via separate email You will be issued a refund for the refills shortly after we receive the returned products
Please feel free to contact us at [email protected] or call us at 1-888-822-if you have any questions regarding return procedure or you need assistance with anything else
Sincerely,
Regal Cigs

Dear *** ***,
I sincerely apologize but we just cannot issue a refund when a dispute has been filed with the bank Chargeback Case ID#*** on March 26th, Disputing a charge gives up our right to refund you and is then determined by your bank if a refund should be processed or not We unfortunately cannot issue a refund once a chargeback has been filed
Sincerely,
Regal Cigs

Dear *** *** ***,
I apologize for the confusion. The $charge is the initial, one-time charge for the starter
kit you ordered for $shipping after the day trial expiredJust for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kitA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link belowhttps://www.tryregalcigs.com/term.html
If you want to be refunded for the starter kit you will need to return it. I have issued you an RMA number and return instructions have been sent to via separate email. We will send you a confirmation email once we receive the returned product. I have also waived the 20% restocking fee and you will be issued a full refund upon receipt of the returned productPlease feel free to contact us if you have any questions on return procedure or need assistance with anything else You can email us at *** or call us at ***Sinerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Billing or Collection Issues - The company has failed to correct billing errors
Already filed a Revdex.com complaintLast contact implied a resolutionHowever, I still await an RMA number and return instructions from the business Send me an RMA number and return instructions so that I can get rid of the garbage productI simply want this to be overwith and the return of $This has gone on for too long now
Regards,
*** ***