Regal Cigs

Dear *** ***,
$was refunded back to you on April 2nd The refund should have shown up on
your account by now Since the refund has been issued to you you will need to return the starter kit back to us Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WFairmont Drive
Tempe, AZ
RMA Number: ***
Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product
Sincerely,
Regal Cigs

Hi, I have reviewed all the notes on the customers account along with the customers information filed with the Revdex.comWhen a customer files a chargeback with the bank, we can no longer issue a refundThat decision is now in the hands of the bank.
He contacted us on 3/17/via
email, the notes on the account stated "Customer emailed asking why he was charged and to be refundedExplained terms, issued RMA, stopped recurringOffered to let him keep for 50% offAwaiting response." Customer never respondedHe filed a chargeback with his bank and we received notification on 4/He returned the kit with no Return Authorization which we received on 6/We then heard nothing back from the customer until 7/20, notes stated "customer emailed looking for refundTold him the return was well outside of the RMA (issue on 3/17, we got package on 6/1)Also told him could not refund due to Chargeback being filedIt was up to his bank if he is refunded."
At this point, he needs to follow up with his bankRegal Cigs

Dear *** ***,
I have reviewed your account and you have not yet been charged $for the starter kit If you want to avoid being billed for the starter kit you will need to return it An RMA number with return instructions has been sent to you via
separate email The restocking fee has also been waived and you will not be charged anything upon receipt of the returned product
Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions on return procedure or need help with anything else
Sincerely,
Regal Cigs

Pop up offering FREE e-cig for shipping onlyI was billed $ 1.99, $and then $ for the e-cig, no where did it state I would be charged additional money or that it was a trialRegal cigs is a scam! received the item and it didn't even work!
Visa fraud as far as I am concerned

Dear ***,
A full refund of $was issued to you on March 1st Since you have been issued a full refund for the starter kit you will need to return it back to us
Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
*** ** *** ** ***
*** ** ***
RMA Number: ***
Unfortunately we do not cover the cost to return the product nor do we provide prepaid postage labels I apologize for any inconvenienceThank you for returning the product back to us We will send you a confirmation email once we receive the returned product Please feel free to email us at *** or call us at *** if there is anything else we can further assist you withSincerely,
Regal Cigs

Dear *** ***f,
I apologize for the confusion This is
the initial, one-time charge for the starter kit after the day trial expired
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information
"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kit, which will include a one month supply of cartomizersA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions at the bottom of the page in this link: https://www.tryregalcigs.com/term.html
If you want to be refunded for the starter kit you will need to return it Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WFairmont Drive
Tempe, AZ
RMA Number: ***
I have waived the restocking fee and you will be issued a full refund of $shortly after we receive the returned product
Sincerely,
Regal Cigs

Dear *** ***
The link you provided does state that this is a "free trial" and not a free product The link you clicked to claim your trial kit does state the terms and conditions by clicking on the link 'terms and conditions' at the bottom of the page If you are unable to return the starter kit then the best I can do is allow you to keep the starter kit for 50% off and remove you from automatic monthly refills This means that you will only have to pay a one-time fee of $and afterwards you will no longer be billed nor shipped anything further Should you return the starter kit, you will not be charged anything for the starter kit nor will you be charged a restocking fee
Sincerely,
Regal Cigs

Hi ***
After reviewing your account I have found the reason why your account was cancelled The credit card we have on file expired back in May and we are unable to charge you for your next order of refills If you want to renew your subscription with us you will need to update your credit card information You can either email us at [email protected] or call us at 1-888-822-to update your credit card information You can also can purchase refills, along with other products and accessories, at www.regalcigs.com
As for the starter kit, we will not be able to refund you for it As stated earlier, the charge was from almost months ago and you are well outside the day money back guarantee
Sincerely,
Regal Cigs

Dear ***,
Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product You will be refunded shortly after the return has been processed The restocking fee has been waived and you will be issued a full
refund of $ A confirmation email will be sent to you once the refund has been issuedPlease feel free to email us at [email protected] or call us at *** if you have any questions on return procedure or need assistance with anything elseSincerely,
Regal Cigs

Dear *** ***,
I apologize for the
confusion The $charge is the initial, one-time charge for the starter kit you ordered for $shipping after the day trial expired
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information
"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kitA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link below
https://www.tryregalcigs.com/term.html
If you want to be refunded for the starter kit you will need to return it I see you recently spoke to customer service and they already provided you with an RMA Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WFairmont Drive
Tempe, AZ
RMA Number: ***
Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product You will be refunded shortly after the return has been processed
Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions regarding return procedure or need assistance with anything else
Sincerely,
Regal Cigs

Dear [redacted],
I have reviewed your account and, excluding the shipping charges totaling $7.94, you have only been charged on fee of $119.95. for the first starter kit.  If you...

want to be refunded for the starter kit and avoid being billed for the other starter kit you will need to return both the starter kits back to us.  I see have recently spoke to customer service and they already issued you RMA numbers and explain return procedure to you.
Please write the RMA number [see below] clearly on the outside of the package and return the product to
 
Regal Cigs Returns
[redacted]
[redacted]
RMA Number: [redacted] & [redacted]
Unfortunately we not cover the cost to return the product nor do we refund the shipping fees to ship our products.  I apologize for any inconvenience.
Please feel free to email as at [redacted] or call us at [redacted] if you need assistance with anything else.
Sincerely,
Regal Cigs

Dear [redacted],
I apologize but we cannot issue a refund for the starter kit.  You had ordered the product on October 7th and did not contact us until December 11th that you had not yet received the product.  We attempted to reship the product to you on January 29th...

also.
Unfortunately, no product has been returned back to us and you are well outside of the 30 day money back guarantee so we cannot issue you a refund.  I apologize for any inconvenience!
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
I maintain that the ad did not state that the $119.95 would be deducted from my bank account. The ad stated that the kit was free and only a shipping charge would be charged to me. I accepted the free gift as a gift for someone else. I do not smoke and do not want the company to have access to my bank account for any additional charges. Also I do not want any more products from this company. This a classic case of false advertisement.The company is making a false statement that accepting the kit meant that I accepted a 14 day free trail. That is not what the ad said. I do not have the product as it was given as a gift. I was offered more product  will be mailed to my home. I do not want anything else from that company and will block any payments to them from my bank account.
Regards,
[redacted]

Dear [redacted],
Thank you for returning both the starter kits back to us.  We received both the returned products yesterday on March 9th.  The 20% restocking fee has been waived for both starter kits; so, you will not be charged $23.99 and you will be issued a full refund of $119.95 for the charge on your account.  The refund will be issued to you within the next 24-48 hours and a confirmation email will be sent to you once the refund has been issued.
Your account has been canceled and you will no longer be shipped nor billed anything further. If you need products in the future, please visit [redacted].
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
Thank you so much for your help.  I will be returning the item to the merchant this afternoon (5/21/14) via USPS Priority Mail, Certified Return Receipt Requested.
 
Again, thank you so much.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Jr [redacted]

Dear [redacted]
 
Your account has been cancelled as of July 15th and you have not been billed for anything since March 25th, 2014.  Unfortunately we will be unable to provide you with a refund because the charge is from November 23rd, almost nine months ago....

 I apologixe [redacted], but we will be unable to provide you with a refund.
 
Sincerely,
 
Regal Cigs

Dear [redacted]
 
While we do enforce a 20% restocking fee on all returned products as per our terms and conditions, I have gone ahead and waived the 20% restocking fee and you will not be charged anything upon receipt of the returned...

product.
 
Thank you for returning the product back to us.  We will send you a confirmation email once we receive the returned product.
 
Sincerely,
 
Regal Cigs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] I am NOT satisfied with the response from regal cigs.  I contacted the Revdex.com for one reason only, and that was for a refund.  Today I received a message from Regal and their response was ridiculous.
  Their message states they could not issue a rrefund for a starter kit (The Product)  I never received  This product ordered October 7,2014 NEVER made it to my home, their policy is to try and use this product for
30 days then after 30 days you would be charged for more kits.  I was still waiting for my kit to arrive it was not until My Nov bank statement I found that I was charged within a few days the full
prise for a product I never received. Contacted the company in Jan whenI could Speak to a representative which stated he would would ship the product right away, I am still waiting for it in
March.  At this point I am only accepting a refund of the full price they charged me.  If they choose to still try to send the product I am sending it back, and will not spend another dime for anything
from this compsny.  This company is sending out kits and chargeing $25.00 for the return of the product.  In error they withdrew funds illegally from my account for no reason at all.  I can't try out a product I never
somthing or product I never received. 
At this point my money is guaranted to be returned and that is all I am going to accept!

Dear [redacted] Jr.,
 
background-color: #ffffff;">I apologize for the confusion.  The $119.95 charge is the initial, one-time charge for the starter kit you ordered for $4.95 shipping after the 14 day trial expired.
 
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information.
 
"Terms & Conditions: If you select the 14 day trial you agree to pay just shipping and handling. For your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $89.95 plus $4.95 for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $119.95 for the starter kit. A restocking fee may apply on returns. If you are not 100% satisfied, cancel at any time!"
 
You can view the terms and conditions by clicking on the link below.
 
[redacted]
 
If you want to be refunded for the starter kit you will need to return it.  I have issued you an RMA number and return instructions have been sent to via separate email.  We will send you a confirmation email once we receive the returned product.  I have also waived the 20% restocking fee and you will be issued a full refund after we receive the returned product.  Please feel free to email us at s[redacted] or call us at [redacted] if you need assistance with anything else.
 
Sincerely,
 
Regal Cigs