Regal Cigs

Dear [redacted]
I apologize for the confusion.  The $119.95 charge is the initial, one-time charge for the...

starter kit you ordered for $4.95 shipping after the 14 day trial expired.
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information.
"Terms & Conditions: If you select the 14 day trial you agree to pay just shipping and handling. For your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $89.95 plus $4.95 for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $119.95 for the starter kit. A restocking fee may apply on returns. If you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link below.
https://www.tryregalcigs.com/term.html
Unfortunately we cannot issue you a refund for the starter kit because you had dispute the charge (filed a chargeback) with your credit card company.  Filing a dispute essentially freezes your account and gives your credit card company the decision whether you should or should not be refunded.  I apologize, but we cannot issue you a refund for the starter kit.
Your account has been cancelled and you will no longer be billed nor shipped anything further.
Sincerely,
Regal Cigs

http://ecigarettefreetrial.org/tag/e-cig-free-trial/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a link to the ad I responded to.  It does not mention anything about having to pay for the "free trial kit" if I don't return it.  I did not care for the cigarettes so I gave them to a friend and therefore, can't return it.  I don't intend to pay for something that was offered to me as "free".
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company acknowledges that they have received the returned product.  They refuse to reimburse me the $84.90 I paid for the product.  They have been made whole; I need to be made whole.   
Regards,
[redacted]

Dear [redacted],
Thank you for returning the product back to us.  You will receive a full refund of $119.95 shortly after we receive the returned product.  A confirmation email will be sent to you once the refund has been issued.  
font-family: arial, sans-serif; font-size: small; background-color: rgb(255, 255, 255);">Please write the RMA number [see below] clearly on the outside of the package and return the product to
 
Regal Cigs Returns
[redacted]
RMA Number: [redacted]
Please feel free to call us at 1-888-822-5977 or email us at [redacted] if you have an questions on return procedure or need assistance with anything else.
Sincerely,
Regal Cigs

Dear [redacted],
Thank you for returning the product back to us.  You were issued a refund of $95.96 on December 15th due to the 20%...

restocking fee as per the terms and conditions.  We enforce a restocking fee on all returned products as per the terms and conditions.  You can view our terms and conditions by clicking on the link below (the information on the restocking fee is in the third paragraph).
https://www.regalcigs.com/terms-conditions
Please allow 3-5 business days for the refund to show up on your account.  Your account has been cancelled and you will no longer be billed nor shipped anything further.  Please feel free to call us at 1-888-822-5977 or email us at [email protected] if you have any further questions or need assistance with anything else. 
Sincerely,
Regal Cigs

Dear P[redacted]
 
A full refund of $119.95 was issued to you on March 3rd.  Please allow 3-5 days for the refund to show up on your account.  Your account has been canceled and you will no longer be billed nor shipped anything further.
 
We unfortunately do not cover overdraft fees and you will need to speak with your bank regarding that issue.  I apologize for any inconvenience.
 
Sincerely,
 
Regal Cigs

Dear [redacted],
Your account as been cancelled and you will no longer be billed nor shipped anything further.  You were issued a full refund of $89.95 on February 2nd,...

2015 for the refills.
Since you have been issued a full refund for the refills you will need to return them.  Please write the RMA number [see below] clearly on the outside of the package and return the product to
 
Regal Cigs Returns
8601 W. Washington ST #200
Tolleson, AZ 85353
RMA Number: [redacted]
Please feel free to email us at [email protected] or call us at 1-888-822-5977 if you have any questions on return procedure or need assistance with anything else.
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[When I noticed a charge of $119.95 made 3/09/15 on my bank card, I contacted my bank and opened a "Unauthorized charge DISPUTE, case # [redacted]". (Attached file- Original activity 3/09/15)On 3/11/15 my bank issued  a temporary credit for $119.95  while they did an investigation (Attached file- Bank...activity 3/11/15). As part of the dispute resolution process, Regal submitted a response. Their response included a copy of the receipt dated 2/23/15 for $3.96 when I purchased the STARTER KIT showing by purchasing this kit, I agree to a membership and authorize Regal to charge $119.95 for the kit and additional refills.After reviewing the documentation submitted by Regal in their dispute response, Bank of America ruled in Regal's favor, Citing they could not find any wrong doing by Regal. They closed the case and issued a credit to Regal on 5/22/15 for $119.95 (Attached file- bank...activity 5/22/15) My bank advised me to return the item and request a refund from the merchant (Regal). Which I did.There was not a "chargeback"as they stated in their response, being the reason they could not make a refund.  This was a dispute, done in accordance to the dispute resolution process written in the credit card agreement. Regal, being the winner of the dispute process, was awarded the  full payment of the Item. Regal has also acknowledge they have received the returned item. Sent back unused and unopened using RMA number: [redacted] (Attached file-Regal RMA Notification).
Regards,
[redacted]

Dear [redacted],
I apologize for the...

confusion.  The $119.95 charge is the initial, one-time charge for the starter kit you ordered for $4.95 shipping after the 14 day trial expired.
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information.
"Terms & Conditions: If you select the 14 day trial you agree to pay just shipping and handling. For your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $89.95 plus $4.95 for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $119.95 for the starter kit. A restocking fee may apply on returns. If you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link below.
[redacted]
If you want to be refunded for the starter kit you will need to return it.  I have issued you an RMA number and return instructions have been sent to via separate email.  We will send you a confirmation email once we receive the returned product.  I have also waived the 20% restocking fee and you will be issued a full refund of $119.95 shortly after we receive the returned product.  Please feel free to email us at [redacted] or call us at [redacted] if you have any questions on return procedure.
Sincerely,
Regal Cigs

Dear [redacted],
Please write the RMA number [see below] clearly on the outside of the package and return the product to
 
Regal Cigs Returns
405 W. Fairmont Drive
Tempe, AZ 85282
RMA Number: [redacted]
You will be issued a refund shortly after we receive the returned product.  Thank you for returning the product back to us.  We will send you a confirmation email once we receive the returned product.
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My credit card is NOT expired. This company is asking me to reactivate my account so they can charge me a higher cost for their auto shipments. I was told by their sales rep that paying more is the result of reactivating an account. My account should not need to be reactivated as I never canceled it in the first place and my credit card is perfectly fine. This is obviously a tactic they are using to charge higher prices. This is simply not right. I choose not to do business with this unethical company. 
 
I am asking that the Revdex.com record this business as one who uses unethical practices.  It is important to prevent others from falling prey to their deceitful practices. If I had known this is what they do, I would have taken my business elsewhere. This case is not resolved as I do not accept their dishonesty. 
Regards,
[redacted]

Dear Mr. [redacted],
 
The $119.95 charge was for the 14 day trial starter kit you ordered on September 26th and received on October 3rd.  After the fourteen day trial period expired you were charged $119.95 for the starter kit.  No additional product was shipped to you.  You will need to return the starter kit if you want to receive a refund for the $119.95 charge.  I have issued you an RMA number and return instructions have been sent to you via separate email.
 
Sincerely,
 
Regal Cigs

Dear [redacted],
I apologize for the confusion.  This is the initial charge for the starter kit after the 14 day trial expired ($119.95) and the automatic monthly refills shipped every 30 days after you have been billed for the starter kit ($89.90).
Just...

for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information.
"Terms & Conditions: If you select the 14 day trial you agree to pay just shipping and handling. For your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers for just $79.95 plus $9.95 for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $119.95 for the starter kit, which will include a one month supply of cartomizers. A restocking fee may apply on returns. If you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions at the bottom of the page in this link: https://www.tryregalcigs.com/term.html
You may return both the starter kit and refills for a refund.  I have issued you an RMA number for both the starter kit and refills and return instructions have been sent to you via separate email.  We will send you a confirmation email once we receive the returned products and you will be refunded after the return has been processed.
Please feel free to contact us if you have any questions on return procedure.
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  First, and foremost, you disputed the $119.95 charge twice: once on January 9th and a second time on February 18th.  Disputing a charge essentially freezes your account and gives your bank the decision should you be refunded. 
Well, first of all-I only disputed once and honestly my credit card company never contacted me. I don't know why you got the 2nd time dispute. Apparently, you sent them the terms and conditions and they decide to refund you.
 
2.  The product was never returned back to us
Why would I send it back after your representative clearly told me there is nothing you can do but I can only get 50% refund. None of your managers contacted me after I made a request. What option did you leave me?
 
3.  You are outside of the 30 day money back guarantee; this order was placed almost six months ago and this is too old for us to do anything with.
I was told 14 days. When I called the first time, it was about 15 or 16th day after I purchased it. I was clearly told I could only get 50% refund. Is 14 days your company's policy or 30 days? Or your company only gives the refund for consumers who speak loud? Your product was never touched. It is still brand new to you. Stand behind your product, that's all I can say!
Regards,
[redacted]

Dear [redacted],
You have not yet been billed...

for anything yet as your trial period still has eleven days remaining until it expires.  If you want to avoid being charged for the starter kit you will need to request an RMA number to return the product.  If you want to keep the starter kit I would be glad to let you keep it for 50% off and remove you from automatic monthly refills.  This means that you will only have to pay a one time fee of $59.98 and after you are charged your account will be canceled.  Please call us at ###-###-#### or email us at support at regalcigs.com if you will be returning the starter kit or keeping it for 50% off.  Please also note the 20% restocking fee has been waived and you will not be charged anything upon receipt of the returned product.
Thank You!
[redacted]
[redacted]@regalcigs.com
###-###-####
www.regalcigs.com

Dear [redacted]
We would happy to issue you a full refund of $119.95.  When we receive the returned...

product a refund of $119.95 will be refunded to you shortly after the return has been processed.  Please write the RMA number [see below] clearly on the outside of the package and return the product to
 
Regal Cigs Returns
405 W. Fairmont Drive
Tempe, AZ 85282
RMA Number: [redacted]
Your account has been canceled and you will no longer be billed nor shipped anything further.  Please feel free to email us at [email protected] or call us at 1-888-822-5977 if there is anything else you need and I will gladly assist you.
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
Thank you for returning the product back to us.  You were issued a full refund of $119.95 on January 19th.  Your account has been cancelled and you will not longer be billed nor shipped anything further.
Please feel free to email us...

at [email protected] or call us at 1-888-822-5977 if there is anything else we can further assist you with.
Sincerely,
Regal Cigs

Dear[redacted],
 
Other than the $4.95 shipping fee (which is non-refundable), you have not bee charged for anything so there is no refund due to you.  Thank you for returning the product back to us.  Your account has been cancelled and you will no longer be...

billed nor shipped anything further.
 
Sincerely,
 
Regal Cigs

Dear [redacted],
 
We generally charge a restocking fee on all returned products; however, I have waived the 20% restocking fee and you will be issued a full refund of $119.95 upon receipt of the returned product.  Thank you for returning the product back to us....

 We will send you a confirmation email once we receive the returned product.
 
Sincerely,
 
Regal Cigs