Regal Cigs

Dear ***, I have gone into your account and waived the restocking fee and you will be issued a full refund of $89.95 when we receive the returned product. Thank you for returning the product back to us. We will send you a confirmation email once we receive the... returned product. You will be refunded shortly after the return has been processed. Sincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When the charge amount appeared on our statement, of course we would dispute the transaction Hopefully they will remove that transaction and we will be made whole If not, we will work through the Revdex.com For you to wash your hands of this is premature since we have not heard back from our credit card company Regards, [redacted]

Dear [redacted] ***, We do not advertise the Day Trial Starter Kit for $shipping I have gone into your account and refunded both the $shipping fee and the $insurance fee In total, $has been refunded back to you Please allow 3-business days for the refund to show up on your accountSincerely, Regal Cigs

Dear *** ***,
A full refund of $was issued to you on January 27th Please allow 3-business days for the transaction to show up on your
accountSince you have been issued a full refund for the starter kit you will need to return it back to us Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
*** ** *** ** ***
*** ** ***
RMA Number: ***
Please feel free to email us at *** or call us at *** if there is anything else I can further assist you withSincerely,
Regal Cigs

Dear *** ***,
The $charge is the initial charge for the starter kit; no additional product was sent to you You will need to return the starter kit if you want to be refunded the remaining $ The tracking number for the product confirms delivery on January 4th and you will need to check with your local post office if you have not received the product
Tracking Number: ***
I have also reviewed your account and you have not been charged $a second time
Sincerely,
Regal Cigs

Hi *** - thanks for sending this again, I don't see it in my spam or inboxI took a look at the notes on this accountCustomer returned the items and was refunded less the
restocking fee on 5/I went ahead and refunded the restocking fee on one order, but can't on the other since she filed a chargeback on that oneOnce a chargeback as been filed, the bank determines if she is due a refund, not usPlease let me know if you need anything further***[email protected]

Revdex.com:
Thank you for your prompt response and attention to my complaint.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
A full refund of $was issued to you on September 13th Although our policy states that we do not issue shipping fees, we have gone ahead and refunded the remaining $back to you Please allow 3-days for the refund to show up on
your account Your account has been cancelled and you will no longer be billed nor shipped anything further Please feel free to visit us at www.regalcigs.com if you are interested in purchasing from us again in the future
Sincerely,
Regal Cigs

Dear *** ***
Yes you may return both the products for a full refund of $(the $shipping fees are non-refundable) An RMA number has been issued to you for both the starter kit and refills You will be refunded shortly after we receive the returned products
Sincerely,
Regal Cigs

Dear *** ***,
I apologize for any confusion The $charge is the initial charge for the starter kit after the day trial period expires as per our terms and conditions You have already been issued a 50% refund of $on February 2nd If
you want to be refunded for the remaining $you will need to return the starter kit I have issued you an RMA number and return instructions have been sent to you via separate email We will send you a confirmation email once we have received the returned product and you will be refunded shortly after the return has been processed Please feel free to contact us if you have any questions on return procedure
Sincerely,
Regal Cigs

Dear *** ***,
We will issue you a full refund of $shortly after we receive the returned
product Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WFairmont Drive
Tempe, AZ
RMA Number: ***
Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product Please feel free to contact us if you have any questions on return procedure
Sincerely,
Regal Cigs

Dear *** ***-***,
Our terms and conditions for the day trial starter kit and our refund policy can be viewed by clicking on the links belowhttps://www.tryregalcigs.com/term.html
https://www.regalcigs.com/terms-conditions
Unfortunately we cannot issue a refund unless we have received the returned product The best we can do is issue a 50% refund for the starter kit until we receive the returned product A refund of $has been issued to you Please allow 3-business days for the refund to show up on your accountUntil we receive the returned product, we cannot refund the remaining $ Please feel free to contact us at *** or call us at *** if you have any questions on return procedure or need assistance with anything elseSincerely,
Regal Cigs

Dear *** ***,
A full refund of $was issued to you on December 3rd Since a full refund has been issued to you you will need to return the starter kit
" background-">Please write the RMA number [see below] clearly on the outside of the package and return the product to
Regal Cigs Returns
WWashington ST #Tolleson, AZ RMA Number: 9***
We will send you a confirmation email once we receive the returned product Your account has been cancelled and you will no longer be billed nor shipped anything further Please feel free to email us at [email protected] or call us at ###-###-#### if you have any questions on return procedure or need assistance with anything elseSincerely,
Regal Cigs

Dear *** ***
I apologize for the
confusion The $charge is the initial, one-time charge for the starter kit you ordered for $shipping after the day trial expired
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information
"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kitA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link below
https://www.tryregalcigs.com/term.html
If you want to be refunded for the starter kit you will need to return it I have issued you an RMA number and return instructions have been sent to via separate email We will send you a confirmation email once we receive the returned product I have also waived the 20% restocking fee and you will be issued a full refund of $shortly after we receive the returned product If the charge has been dispute (we have no indication it has been disputed yet) then we unfortunately will be unable to provide you with a refund and it will be your bank's decision should you be refunded
Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions and we will gladly assist you
Sincerely,
Regal Cigs

Dear *** ***
Thank you for expressing your concern to us I have gone into your account and waived the 20% restocking fee and you will be not be charged anything upon receipt of the returned product Thank you for returning the product back to us
We will send you a confirmation email once we receive the returned product
Sincerely,
Regal Cigs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,
Unfortunately once we submit a complaint on the Revdex.com website, we cannot send a second response if need by I admit that I didn't look over your account thoroughly enough I did discover immediately after sending my response that the product was indeed returned back to us I corrected the error that was made and had issued an immediate refund of $yesterday on February 18th Please allow 3-business days for the refund to show up on your bank statementI apologize for the confusion and the error that was made Your account has been cancelled and you will no longer be billed nor shipped anything furtherSincerely,
Regal Cigs

Dear *** ***,
I checked the tracking on the shipment and it confirms delivery today on February 6th, You return the shipment back to us by marking the unopened package "RETURN TO SENDER." Unfortunately, we do not provide prepaid return labels nor do we cover the cost to return the product The $was also for shipping the product and we also do not refund the shipping charges as per our refund policy I apologize for any inconvenienceSincerely,
Regal Cigs

Dear *** ***,
background-">I apologize for the confusion The $is the initial charge for the starter kit after the day trial expired and the $charge is for the automatic monthly refills shipped every days after you have been billed for the starter kit
Just for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information
"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kitA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!"
You can view the terms and conditions by clicking on the link below
https://www.tryregalcigs.com/term.html
If you want to be refunded for both the starter kit and refills you will need to return both products An RMA number for both the starter kit and refills with return instructions has been issued to you via separate email You will be refunded shortly after the returns have been processed The restocking fee has also been waived and you will be issued a full, total refund of $
Your account has been canceled and you will no longer be billed nor shipped anything further Please feel free to email us at [email protected] or call us at 1-888-822-if you have any questions on return procedure
Sincerely,
Regal Cigs

Dear *** *** ***,
We received the returned product on March 22nd I have waived the 20% restocking fee and you will be issued a full refund of $within the next 1-days A confirmation email will be sent to you after the refund has been issued
Please allow 3-days for the refund to show up on your account after the refund has been issued Your account has been canceled and you will no longer be billed nor shipped anything further
Sincerely,
Regal Cigs